Freshsales Reviews: 4.5/5 — Highly Rated

Their services are fully integrated to offer a full picture solution. Having context cues is incredibility helpful when analyzing a prospect and their knowledge of our services. Integrating the caller within the CRM makes it very easy for new agents to be trained and accounted for in terms of workload. The FreshChat functions is perhaps one of the best looking options to engage page visitors out there.

Some of their services force into a higher tier to integrate with the full solution. While it is understandable that they want to make money of your services, some of the functionality (like integrations with their own services) limitations feel forced.

We were looking for a CRM that included the whole tool set of chat, guide and Support into one. Fresh Sales now lets us coordinate our efforts more effectively by having a clearer picture of the needs that the customer at the other end of the line has.

Ease to use, nice UI and mobile friendly.

I have always looked out for a proper sorting and filtering options in Mobile app which is missing.

I m now managing my accounts, leads and contacts properly. I can easily understand my pipeline and this have resulted in increased performance.

- Freshsales is easy to set up - It is perfectly integrated with our Calendar and Gmail Account - Highly Customisable - Pipelines are extremely useful and visually friendly - Complete Support and Knowledge base

- The whole Prospect-Customer-Account setup is a bit complicated to get used to at the beggining, however the Onboarding and materials provided are detailed and helpful

- Contact centralisation - Record of contact interaction - Lead scoring and nurturing - Sales status follow-ups

It is a complete package. I can do email sequence and every other thing any CRM could possibly do. Also, it has great linkages with other Freshworks software, which truly makes it a great software.

I would ideally like the support to improve a bit more. Faster responses would be good.

I am solving the problem of managing all my leads, managing deals. Also, using it for email outreach and so forth.

User friendly UI. Its very easy tp update the data. This motivates my sales team to actually work on the crm and keep it updated. Reports and Analytics is great. Also the integration with Freshcaller and Freshdesk works like a charm.

API integration is not great. I cant update a contact with a single API request. I need to have the Freshsales ID to update the contact which I can not maintain at my side. This is the most basic feature available in almost every CRM.

Team Sales review, Performance management, Deal tracking, Email sync and sales status tracking

Tracks all key information, easy to use!

The system can sometimes be a bit laggy.

Acquiring leads, it has made it very easy for us to track the progress of acquisition. Holding account details

We have been using Freshsales for somewhat more than a year and experience has been nothing but great. Its very efficient in terms of lead management and has recently become useful in maintaining our clients too (from payments, membership statuses, contact information and so on) making it easier for our employees to keep track of active and potential clients on one platform.

There is nothing that I dislike at the moment

It helps in maximizing sales efforts and making them more systematic

The built in functionality with gmail and customizable reports.

No simple integration with LinkedIn is frustrating.

We can properly track and predict our leads efficiently with FreshSales at a reasonable cost.

Freshmarketer is budget friendly and user friendly. Being able to see how our users interact with our site in general and specific pages particularly has been tremendously helpful.

Trying to explain to others how to use it.

Being able to tweak little differences like color or position of the search box to testing totally new page designs, landing pages, forms, etc.

We love that there are so many integrations with Freshsales. The CRM is also very intuitive and I like how leads are incorporated (instead of just contacts). It took me no time at all to learn it and get up and running.

I wish the deal section had its own page, like a company or contact has, not just a slide out window. Not exactly sure why this isn't a thing.

We use it to demo our integration with Freshsales. Our users love how easy the integration connects with Freshsales and we always recommend using it!

1. I like the various template available in Freshmarketer. 2. The session replay, heatmaps help to analyze my website. 3. A/B testing helps to optimize the website. 4. Polls and feedback help us to engage with the customers. Overall this is the best product for email marketing with some good features.

Honestly so far there is nothing that I dislike about the product.

With the help of freshmarketer, I sort out my user behavior and improving the user experience.

Frehsmarketer offers combination of CRO and marketing automation tools with very economical price. Installing is easy and the UI is very straight-forward

Nothing much to dislike. The pricing when combining other Freshworks products with your Freshmarketer could be more easily visible.

We use it to increase conversions by tracking user behavior and finding out why they are abandoning carts etc.

it has a ton of different features and integrates with the rest of the fresh products

kind of a learning curve, but thats mostly because i am brand new to this

everything is in one place, i can test and see if my markeint efforts are working

Freshsales is user friendly and supports are always ready to help.

I guess the email of leads being not unique gave had me a hard time.

I was just synchronizing my leads from my app. I haven't used the other features yet.

Time Management and handling client portfolio. It is one of the best CRM software I have ever used. And integrates with my email box. That helps me save time of logging down all the conversation for the new client I am creating

Missing domain integration with company, it this can be done it will be really helpful

Client Portfolio. Timely reminders and funnel management is very useful It is one of the best CRM software I have ever used. And integrates with my email box. That helps me save time of logging down all the conversation for the new client I am creating

Easy to use and provides quick ways to see communication with leads and existing customers. It's very simple for us to enter a lead and convert to a customer. Also like the integration with other third party products.

Easier to use workflows and better integration with O365. Pipeline view gets a little difficult to use when there are a large number of deals.

allowed us to discontinue Dynamics CRM in house and move to the cloud for lead and contact management.

You always have reference as to history, contacts, tasks, emails, to dos all in one spot.

In the beginning it did require some getting used to as does anything new.

When you are working in tandem or absorb a customer the history is all there.

Freshsales accommodates a lot of tasks on a single screen. It gives you a deep idea about the customer and helps us take actions faster. The workflows help us automate our tasks and help save a lot of our time. Our sales staff has been more productive since we have switched to Freshsales. The interface is also very simple to understand. I highly recommend Freshsales CRM to everyone.

We are a real estate firm and we use lot of different social sites for Lead Generation. Especially Facebook, but Freshsales still doesn't have a direct integration with Facebook Leads. We have to subscribe to third party providers like Zapier for sync Facebook Leads on real-time basis. That's the only thing I dislike about Freshsales.

We have been using freshsales CRM to digitalize our sales and marketing efforts. It helps us to coordinate with the team easily and keep everyone updated about the leads and contacts.

Freshsales is very intuitive and user-friendly. It's really easy to use it and gives me the capability to have everything on track.

Sometimes the website takes a little to load the page and it contents.

I had a centralized why to co-relationate all the data about Clients, Leads, Deals and Accounts. Also, I'm able to do a full tracking on the meetings, emails and calls exchanged. Also, all this data is used to produce charts in order to understand all my activity.

The interface of Freshsales is really awesome and makes the whole process of sales tracking easier and fun. UI is intuitive and easy.

Few of the obvious workflows like allowing the customer to see his daily tracker are not available. Metrics tracking should happen by default.

CRM. Tracking customer conversations. Email campaigns.

Since we implemented Freshmarketer we were able to track the interactions of our clients and take actions into improving both our UX and UI. It is really easy to use but don´t let the simplicity foll you, Freshmarketer has enough functions and capabilities to take your gwoth and marketing department to the next level.

Don't really like the new design, the older one was cleaner

Customer behavior tracking, communicatios, NPS polls, what UI/UX aspects to improve

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Very user-friendly platform, widely customizable and varied in available features.

In some cases i get some bugs or errors when i want to upload some type of information of great magnitude on the web, but nothing serious.

Automate many procedures that were previously done by hand!

Functionality, easy to learn. I really like having all my leads/contacts in one place, with all their information included.

Sync issues with email. Often a lead/contact shows no conversation history, despite there being multiple emails that should be synced.

I returned to a sales position after a few years out of the business. I had never used a CRM before. Freshsales was easy to learn and has a lot of great functions. The benefits I have realized are greater organization, streamlined information, and a great way to track leads/contacts (no more pencil & paper!).

That you can see the communication across different channels. If we have a contact that comes in through the chat, or sends an email to support team, they will see if there are other conversations that happened on different channels - like with the sales team for example. The fact that this is not a required feature of every sales/support software today is purely due to the difficulty in designing something that needs such variation in user experience and also requires clear organization of a large amount of data. They do a wonderful job.

The inbox and email templates in freshsales could be improved. They are not as organized as the rest of the system.

We send thousands of emails as part of recruiting vendors to work with us, and we also have hundreds of thousands of customers contacting us. Freshsales keeps it all organized and allows us to do everything we need - from bulk emails, to creating individual support tickets (using freshdesk connection), to easily segmenting the different contacts - there are a lot of benefits.

1. Delegating tasks to the team, Monitoring and tracking team activity & performance, Accuracy and increase of sales forecast and Identifying neglected contacts in the database

When deals are loaded onto the system and we add an expected close date. When we exceed the due date the deal automatically goes rotten. Is there not a way we can remove the rotten status as some deals do generally take longer than the expected close date.

Team tracking and performances at this stage as well as sales forecast. Also nice way to monitor reps pipeline.

It is very much useful tool for specially sales team becuase they can easily manage their leads contacts mail following up with it.

All are okay no dislike for Freshsales. Happy with it

Email Integrate Call and message Sales leads and contacts

Simple de manejar y flexible para poder modelar los procesos tanto de venta como de negocio. Puedes crear campos personalizados que te ayudarán a controlar los aspectos más importantes de tu negocio.

Lo que menos me gusta es que no puedes tener una campo ID de cada oportunidad lo que hace que te tengas que buscar un poco la vida para poder realizarlo. Al final nosotros lo hicimos con su potente API.

Herramienta facil de manejar donde todos los participantes tienen su información y colaboran en su trocito cada día, disponiendo de toda la información en un solo sitio.

Email and process automation are so easy to use and well-integrated. Customer service is very competent and available 24/7 Integrated with Freshdesk, you have a real 360 view of your clients

The number of emails per day is limited, so you can't do mass emailing The interface is sometimes a bit slow to refresh and does not do it automatically

Clear tracking of our customer opportunities Integrated with Freshchat and Email automation, the overall customer engagement has improved tremendously, resulting in a closing ratio going from 15 to 35%

Its is very helpful on keeping track of all your sales and leads so that you'll know how a deal is doing.

none. everything about fresh sales is pretty good.

Less time consuming on keeping track of your sales