Freshsales Reviews: 4.5/5 — Highly Rated

What I like the most is that it is very organized and easy to input updates on clients' accounts.

nothing in particular. it works very well.

The problem that Freshsales helped me to solve is tracking the recent conversations with the clients and lead calling in to help them get back on track and process their requests.

Implementation ,UI UX, Support - The UI UX and its support is good, plus our implementation partner helped us through everything.

Freshsales SMTP does not work well - I have to stop and change SMTP every now and then

It is solving the problem for lead management, sales engagement , etc and all

Dialer connectivity and various countries' availability Customization and filtration options for contacts and companies All required details to contact a prospect whether it's a sales sequence or automatic reply tracking

Customer care miscommunication between fresh sales & fresh caller which ends up with the client going back and forth without an understanding of what's going on.

Comapnies organzaiton and data Managing prospects & existing account Email marketing sequences Tracking emails and agents' performance Deals creation and tracking

Integration capabilities are best to connect their customers

Not big word of mouth generated yet. Need good marketing strategy

Overall it's functions are performing well specially integration

Easy to navigate and enter information once you got training.

The report generating takes some time to get used to and remember the steps.

Putting customer information on system so its easier to pull information

We found FreshSales to be very intuitive - getting started is easy, and there are step-by-step instructions for importing data and setting up integrations. The support material is very good, and the help desk team is very proactive.

I haven't found anything I dislike about the product yet.

We use Freshsales to track and manage our client interactions and pipeline. Task reminders mean we get reminders on who to call or meet next, and we can track all client interactions.

telefon ve chat kanallarınında crm içinde olması çok iyi ve aynı zamanda marketing automation aynı ekranda.

şuan için kötü deneyimim olmadı ama bazı ekranlar iyileştirilebilir

Müşteri yönetimi sorunumu çözüyor. Müşteriler ile ilişkimi kurmamda yardımcı oluyor.

The seamless functionality between the integrated apps. The ease of use and customizability. The marketing and sales-driven approach to keeping our learners happy.

Restriction on monthly contacts for marketing

Freshsales is bridging the gap between our learners and us and making it possible to have and track meaningful conversations and engagements with our learners.

I have done many projects in freshsales suite. I have many projects about the health sector, especially in Turkey. The difference from other CRMs is that the marketing, sales and call center is managed in a single window.

needs to improve on searches. Because all users see each other's calls. It is also like this in the chat section. everyone sees their chat conversations. Of course there are other topics as well.

freshsales especially has call center integration. it also has whatsapp, instagram, facebook, webform integrations No 3rd party application is required.Zapiera, for example, is not needed.

Freshsales CRM is an exceptional customer relationship management (CRM) software that has proven to be a game-changer for businesses of all sizes. From startups to enterprises, Freshsales CRM provides a comprehensive suite of tools that streamline sales and marketing activities, leading to increased productivity, better customer engagement, and ultimately, higher revenue.

Freshsales CRM's pricing can be a bit expensive compared to other CRM solutions in the market. The software's customization options could be more flexible, and certain features could be more intuitive.

We have smooth integration between our website besides the ability to manage our sales processes, we have full integration for marketing purposes, and the marketing campaigns, and the integration with CRM is a game changer.

With a user-friendly interface, intuitive features, and a range of customization options, Freshsales is definitely the first choice for most users.

One potential drawback of Freshsales is its pricing structure, which may be a bit steep for small businesses or startups with limited budgets. While the software offers a wide range of features and customization options, some businesses may find it difficult to justify the cost, especially if they are not yet generating significant revenue.

One of the main problems that Freshsales solves is the difficulty of managing marketing and sales leads and tracking interactions with potential customers. With the ability to make two different pipelines and an easy board view, it becomes easy to see a comprehensive view. Freshsales provides a comprehensive platform for managing leads, tracking interactions, and monitoring deal progress, making it easier to prioritize sales efforts.

a great application call center chat and crm together

The custom modules are too bad. The cpq module does not allow html to be loaded for the template.

We do crm projects for our customers. It gathers all channels on a single platform.

Very helpful in performing and managing day-to-day sales activities. Gives complete insights that help us to optimize and improve sales performance. Easy to use and helps in filtering the leads with numerous options. So we can channelize the leads as per our requirements.

Sometimes we got the issue that on the Deals Page, we don't get the numbers. Each and every time we have to enter into the particular lead to get the contact number.

We are using it to manage the end-to-end sales cycle. Starting from getting the lead till we convert it to a closure, we use to record all the details, interactions, and quotations, in this CRM. It helps to prioritize based on the different stages, which can customize as per our requirements. Overall a great sales management tool.

In addition, it is very incredibly simple to operate because of its customization function. It has many features, and it is a bit difficult to be an expert because it has many very complicated functionalities, but it is an excellent plan for every type of business company. FreshSales is a handy programmer to plan and control our project because we can easily add all tasks, manage all types of projects, and maintain and manage our human resources.

One thing I don’t like about this software is that it does not allow us to share the file with others to establish a collaborative planning effort, and it is also missing quite a bit of feature compared to its competitors. It is good in project management implementation but cannot provide a communication channel between people because its chat windows lag a lot between communication and real-time forums, and it can take a lot of time to update.

FreshSales is one of the best cloud-based project management software, and it has been beneficial for us in managing and tracking all the progress for this project. It is excellent as all the work team under my charge because it is integrated to the use, and we can be synchronized under the same objectives of the institution.

Storage of the contacts & creating tasks for the follow-ups with their exact information

Often change in the interface looks like its is new to adapt.

Following up with the contacts on time.

The whole product suite is cost effective

Nothing significant to dislike about it.

Great visibility of the sales pipeline and integration to Pandadoc

The support provided during the onboarding process.

Some initial bugs delayed the inital projected go-live.

Automation has reduced the man-hours.

I like the ability to create custom-made automation, allowing me to really get the marketing I need and well as manage all of my sales needs. A close second is their support, and they are all so great!

If anything, which is not much, I wish they had more integration with native apps instead of relying on Zapier. I really don't want to pay for another tool to get things done.

WOW, they solve a lot. They are a one-stop shop for small business owners that need a complete marketing and sale engagement solution. Benefits are cold emailing, sales engagement sending out emails with my own email account that is already verified to limit bounces, unsubscribes and more emails reaching the inboxes of my prospects and clients.

The easy integration between work emails and the platform was great.

The notes and tracking got a little messy from an update but it wasn't the worst.

Being able to easily distribute and track leads between our brokers, easy-to-access and easy-to-access reports. This has really helped keep sales growing.

User friendly and easy to navigate without much effort. Easy to toggle between different tabs. Able to to keep track of sales records more effectively.

Nil. So far FS has been very user friendly. Technical assistance is within reach when required. Technical staff is friendly and technically trained.

At times there was some system glitch but were resolved quite quickly by the technical specialist from FS. With the ease of of use, Fs has helped to boast up the productivity.

User friendly CRM which helps to explore from the day one of usage

Nothing much but they can improve on the graphical representation.

It helps to keep track of your sales leads , project status and follow ups of your clients

Freshsales allows me to find what I'm looking for quick and easy. I can get contact info, recorded calls, emails and texts. I love knowing how my day will go before it even starts. Freshsales gives me tasks reminders, pop up notifications, and more for me to track my day and week!

I can't say I've had many problems on freshsales. I would like to get notified when someone responds via sms. I seem to not be able to see that, unless I dig through each message I have sent.

Freshsales helps me maintain a track record of my outgoing calls, meetings, and sales. I am not apart of my sales dept however I do use FS for customer support and it has what I need. PROOF! (:

Freshsales unifies every aspect of your business process, from marketing to data management.

Sometimes there were some errors, but helps us a lot

With Freshsales, businesses can analyze clients and prospects in-depth. Lead management becomes more accessible, faster, and more efficient.

Freshsales has been very easy to use! It allows us to upload lists of clients to follow up with and makes our workflow so much easier. It has been a huge value add!

It has taken a few weeks for me to understand how to use Freshsales. There are a few idiosyncracies in how the software works that can limit functionality, such as the inability to search multiple contact owners in a filter.

Our Sales Development team was working out of a spreadsheet exclusively. FreshSales has helped us to move that to a streamlined process that is very visible and provides significant transparency.

The best thing is its ability to synch the data from other CRMs. I mostly used it for Sales management purposes. It served the purpose.

Its user interface and experience. Yes, I do think it could look better than it looks right now

Sales sequence, Forms, customised layout and workflows.

The best thing is that the CRM gets integrated with all the software

The only dislike is it's quite slow when used on mobile

The freshsales helping to generate more revenue along with the customer acquisition and helping with sales funnel

Fresh Sales is a CRM tool helps to store data of all leads

Nothing much to dislike the freshsales tool

It helps to note down leads and sales punch of all sales agents

UI/UX Friendly to use and support is quick.

Nothing to be honest. Its a good platform

Creating sales funnels, assigning tasks to team members

freshsales is kind of ease to use compared to many other crm service in my opinion. It has many automations which is quite a good thing of freshworks crm or freshsales.

To be very honest in my opinion i would say nothing as such

It helps maintain my leads and deals.

Freshsales is one of the best products by the freshworks. So strong and easy to use CRM for the sales person and marketing person. So many features to love like - Sales Sequence, Customer journey, Automation, Deals etc.

They have so many features but what i dislike is when i write a mail from freshsales those who are in cc, their contacts also created in the CRM. So i have to delete them manually.

It helping us to manage our Leads from web forms and landing pages. A very organised tool of CRM for a sales Guy.