Freshsales Reviews: 4.5/5 — Highly Rated

The organization you can achieve with all your data.

sometimes it us slow and uses a verificator to log in.

Leads follow up and ssles tracking

I can easily book a zoom call to discuss my needs and get help with the workflows. This has helped me to understand what the system can do and enabled me to automate a lot of processes for my business. This is what I needed a CRM system to do, so I could save time. I can focus on running my business more effeciently. The aftesales support is hugely important to me. Much better than just email support - Zoom calls enable screen sharing and so the team were able to show me and explain how to change the workflows and get rid of any issues I had.

The team is based in India so the time difference is a slight issue, but other than that no problems. They have worked with me for 3 months now to solve each little issue. Very happy with service.

Saved me time and made my business more effecient as I grow and get busier. Automated tasks/emails are now not forgotten and I don't have to worry about them.

Setting of product demos and sending emails to customers based on how they interact with our products. Freshworks CRM has enhanced a strong relationship between our sales and marketing teams Tracking of how the email campaigns are performing

The pricing is per tier and that makes it a bit expensive

We have been able to get full visibility of the customer journey and break marketing silos. All customer data and interactions are stored and accessed from a single location. Tracking deals and contacting customers using the built-in phone dialer

Customer relationships are the backbone of the market, and only by offering consumers the best services can you contribute to your company's success. According to Freshworks, I was helped with the organization of the customer requests and their info. I've been rid of too much work on paper and too much consumer calling. I am now in a great place to handle my Omni channels via this channel and conveniently simplify the communication with my customers on this forum.

There is no calls option, just the chat is often not necessary, so I think that this feature needs to be included. They still don't speak offline data access, which is needed for an emergency without mobile connectivity.

Freshworks has enabled your routine activities to save some energy automatically. This one is easy to use, and I have seen no difficulty installing apps, not even easy to adapt. This tool has fair price policies that will have a long-term impact on your market.

The simple activity and navigation is what stands out most.Goldmine, MS Dynamics consumer and SalseForce are exceptional in that you can take documents and procedures to the next level with their unique drag and drop technologies. FreshSales is the perfect option if you don't want all the specifications and names of SalesForce, but want something inexpensive. The pace of their operation and assistance is unrivaled.

I assume that the only problem is that often we have redundant view fields and problems with integration with Quickbooks. I also want a color signal when the exchange ends at a certain point.

We find this helpful because the replay system of the session will record when a session expires, regardless of which page the user is viewing. For instance, the error page we developed that does not load if the user has a weak internet connection is useless.

Incredibly user-friendly and low cost are the greatest assets (An excellent option for new users is to try the trial version ). The great thing regarding FreshDesk is that though they've had such a high focus on their users' needs, and will regularly update their solution to suit those changing requirements!

We want to fix a lot of reporting gaps for us, not the missing features, enhance the API because we optimize a lot.

Freshdesk makes the work of our sales team much more manageable.

For our company, using Freshworks CRM was very convenient since it is focused on customers and the participation of them, which in turn gave us a point of view based on intelligent solutions planned and thought for customers. It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us.

personally for all our workers there were no negative aspects, the implementation had a good reciprocity since it is designed for potential clients, which represents something profitable.

With the use of this software our company had the opportunity to intrude on a wide range of potential clients that we could not access before, since they worked with indicators such as telephones, email, behavior monitoring that is also available not only in our area but also in areas such as Technology, Education, Real Estate, Hospitality, etc.,

With Freshworks software we can manage our potential customers so that our sales team has a faster time to make their journey. It has helped us to quickly get hot potentials for our company.

Unfortunately the platform does not have any tools for radial and territorial mapping which limits us a little when representing our projects on a large scale. Even so, we are happy to work with Freshworks.

With the platform we can strengthen and ensure customer relationships and we can be present at all times as Freshworks allows us access from mobile devices at any time. It also helps us to keep the team organized with its task management tool.

It has provided us with many functions and applications that do not require all applications to be purchased individually. At the end of the day we save a deal of time and resources with all options, including a conversion optimization and a different information sessions. Finally, the extension to Chrome is very useful.

This type of program does not contain the best documentation available to us by Freshmarketer. In a small business, the price is exorbitantly expensive, but a large amount can indeed be achieved by all the knowledge it offers.

Freshmarketer had already kept our process flow clean because the software is quite user friendly and efficient with funneling tools. With insights we have gathered from A/B testing, we have about balanced the high license costs.

It is very easy to customize the workspace so it works best to meet our needs.

I don't like how the look and function changes frequently. I feel most the changes that are done should not force us to utilize the function. One time, without setting up the email function, I could see all email communications between my customer and others in my company. I could shut it off but had to spend hours deleting emails from my Customer account. Recently it stopped holding your current view unless you go into Filters and select to save the view. Forced changes like these are frustrating.

How long deals sit with not movement and better allotment of resources per deals that are close to closing.

Customer relations are the back bone of industry and you can only add to your business value by providing the best services to your customers. Thanks to Freshworks that has helped me in handling the customer queries and their data in an organized manner. I have got rid of excessive paper work and excessive customer’s calls. Now through this channel I am in a better position of handling my Omni channels and easily I have streamline my customer’s conversation at this platform.

There is no calling feature associated with it, sometimes only the conversation is not necessary you have to talk to customer as well, I think this feature should be added. Further they do not talk about any offline access of the data, which is very essential case of no data connection, as emergency.

Freshworks has allowed you to automate your most repetitive tasks and saves your time. This is very easy to use software and I did not find any trouble in its installation, even t is easy to customize as well. This tool is has reasonable pricing policy and will affect your business in long run.

The unique and impeccable capacity of the freshworks system includes incredible distinctive data programming, in which its technique of personalized customer service incorporates differential approaches of api, intuitive solutions of qualified response, disposition of enriched messaging, representative marketing management, reception of direct times of e-mail, enabled formats for the emptying of templates, effective tracking of sales, communication of direct links of multiple interaction, natives of a fast interface by excellent, we can make an imposing marketing by nature.

A problem of downloading contained in the system of freshworks promotes a dysfunctional operational indication, in terms of exercise of preferences of route, where the automated system of conception of networks projects an unbalanced connection, in which it is not possible to authenticate the same one, avoiding the control of performance web treated for the disposition of evolution of treaties of impeccable attendance inside my company, for what a regularity of fresh connective support must be implanted.

The platform that defines the freshworks system, is used in my programming to refine actions of independent trade, financing of source of contacts, audits of data transfer, monitoring assessed purchases, simple web browsing, incorporation of treatment adjusted to the information collected, management of mobile administration monitored, systematization of behaviors of configurable edition, keep the system of api of this programming ready for the best work of customer relations.

It allows you to send email marketing campaigns so you can complete all operations through one system. Separate prospects from customers to ensure you have a good channel. You can easily create and modify business view filters. The excellent prices in the payment model range from $12 to $80, and the services provided are sufficient to meet all requirements.

Send any contacts that have sent their email address associated with the account to CRM. The email limit is very small, only 500 per user. This makes it difficult to hold large-scale events. Easily generate reports directly from sales channels in the view/filter.

We have two use cases for Freshworks: we use it as a simple CRM for the sales team to manage our customer relationships, and we also use the system as a way to retain users. Our managers, sales team, telemarketing and marketing use Freshworks every day.

It has multiple functions that give me the ability to put together strategic content to automate digital marketing ideas. It is very fluid to use, not slow at all. It has a template creation function that is incredible.

The price is very high, I understand that it has an undoubted quality in each of its tools, but you should consider creating derivative plans.

We have been able to create marketplace advertising automation, customer or prospect analysis, campaign distribution and social media strategies. It covers all the digital marketing of the organization, has given a good income from major customers.

Freshsales has programmed incredible functions and aspects with varied determinations, which access a complete use and at the same time take advantage of the users for their most outstanding needs, one of its most marked relevance, is its data management of the operations carried out, including that it provides information to strengthen the area in which it is currently working, as long as it has to do with the tools that the software covers in its entirety, to project a good work flow, once it is integrated into certain business servers.

Due to its splendid line of functionalities with complete gestures to guarantee a job in its entirety, we can consider that the software is complex, both in its daily operations and its prevailing information on the proper use of the tools it has, in other words more Brief and direct, it should be noted and said that it maintains a small learning curve, although it is minimal, it can be somewhat confusing, especially for users who do not have basic knowledge.

We use Freshsales for certain functions that are very useful to us, highlighting that both are fully customizable to our environment, and once it was implemented, it began to show very impressive characteristics that provided us with labor and economic benefits on a scale with business terms , is currently promoted as our main source of CRM, especially in the field of customer service to strengthen the answers and solutions, of the doubts and failures that appear strangely in the platform that we later acquire, for data management with certified experiences.

I like Freshsales as it is an organized way to maintain agreements and ease of use on a large scale, within this platform, including that it has good customer relationship management, which is one of the essential functionalities, taken in It is counted by many of the users who use this software, as they are centralized in this function since it is very useful to satisfy their controversial needs, mentioning that one of the best parts about the software, which I like the most, is its creation option of campaigns and send mass emails.

It would be very useful and easy, that this software will show a better visualization of the email templates, especially for a more attractive gesture, since you need to use this option, without excluding that another function that has flaws and is great Relevance, and very notable, is that customer service representatives can be a bit difficult to understand, meaning that we will not be able to resolve our issues presented on the platform due to their readable inconsistency.

We have used Freshsales as our most convenient cycle based on sales, including that it provides us with a generation of leads until the total closing of a negotiation with these individuals, which is important for economic businesses, in other words this software is used as our main basic CRM platform, to exercise new functionalities in relation to the subject, the world of income, through electronic operations for purchasing purposes.

It is an incredible software that offers flexible tools to use, since it is easy in this aspect, including that it offers information in one place so as not to lose absolutely anything in time, since it is very necessary to exert a greater flow in the productivity that any user needs widely, mentioning that we can customize the appearance of the different parts of the screen in a very simple way, especially to adapt it to our environment, when we address personal issues, for a unique area.

The context offered by the system related to its functionality is not particularly useful, in its splendid interface, and even internally, when we need to know information to work in a more secure way, which is a large-scale problem for new users who want to have more knowledge about Freshsales in order to decide, whether to implement it on their platform, without excluding that they should be able to format notes and add links at the same time.

We can mention that we currently implement Freshsales in our organization to manage the wholesale and resale accounts that we also carry out, it has been a great tool to manage the database of customers that we have, most of all to guarantee a CRM function in the cloud, and it is worth considering that this software has been really easy to learn and integrate into the platform for our team, including that we also use it as a reader of daily visitors throughout the business page.

It has offered us multiple functions and applications which does not require us to buy all the applications individually. We save a lot of time and money at the end of the day with all the options that Freshmarketer offers us such as a conversion optimization or a separate survey tool. Lastly, the Chrome extension is really useful.

The documentation that Freshmarketer offers us is not the best in this type of program. The price is excessively expensive when it comes to a small organization, although a lot can be obtained through all the knowledge that it provides us.

We were able to manage and create campaigns directly from the browser since before we could not and we limited ourselves to working it from the application. It is not necessary to buy a license to use it for life, but we would have limited functions.

Freshsales is an incredible software that has a complete set of tools and gives me options on how to interact with prospects and clients, mentioning that it syncs on both sides with the email without any kind of problem when doing the ethnicion process in the link, formulating compatibility follow-ups, which is a very unique and impressive function that this system provides, underlining that at the same time in this development, it saves many amounts of time, to dedicate to other priorities at the same time.

In any case, there may be too many options of different functionalities that acquire different purposes when doing your work within a digital platform, which can sometimes be a challenge to navigate quickly, being a slowdown problem, including that it would be great to visualize more flexibility in the fields that each user decides to choose according to their preference, at the contact and potential customer level, as it should be noted that it does not contain this function in availability in its design.

We are using Freshsales throughout our organization since we dedicate ourselves as a priority to electronic sales, as this software covers our financial needs and also for customer service, since it is the complete CRM application, which was implemented in the department marketing as a priority, where we can store all our potential clients, constantly monitoring to know what exactly to offer them, since they are totally interested in the services we offer, mentioning that we also save contacts and account data, progress of the offers and very importantly, the communications by means of the electronic mail.

Not provided

Not provided

Not provided

Easy and simple to handle since it allows you to manage the entire sales process in a very effective and practical way, thanks to everything it offers you can manage in a very effective way the information of customers and potential customers.

Only some details at the time of writing some emails or at the time of extracting the data from the platform this can be hung and handle all this process.

The whole process that leads to sales is extremely easy to manage thanks to the functions offered by this tool allowing you to effectively manage this whole process, managing to capture data from potential customers.

The help to automate the processes of incorporation of new potential clients, is an incredible function of this system, which helps to promote the sales flow of any organization, this software contains several integrations with other applications, so you can interact With other things from reminder calendars and calls, how it is normally carried out, in other highlights we can emphasize that it is quite easy to configure sequences, by which the platform automatically tracks people for you, being in the same way useful, for communication with the client when working on a project that requires their participation, which is an option that I love.

We can highlight that its technical support system is quite deficient, the percentage of a useful response is very low, that is, it does not help at all according to the support to its customers on the platform it provides, this is a big problem due to Instead of solving, they would think about these inconveniences, since they only send a script or another completely useless question, mentioning that it can be improved for sales with the proposal generator in particular.

This is the simplest software that exists according to the management of potential clients that provide us with a greater increase in our company, basically used mostly in our sales department for a high speed flow, and thus promote the digital marketing of a more effective way, highlighting that it gives us great complexity when referring to its essential operation, thanks to Freshsales we have seen more movement in purchases, by the users of our platform, acquiring a very convincing success.

By using the freshsales CRM we can connect we can personalize the information of each contact much better, and we do not depend so much on external databases. The most favorable point that freshsales has is to be able to automate notifications so that when clients fulfill a task within the page, it provides us with their contact information and information about the traffic within the page. The important thing about this is that freshsales is not really a client tracking software, but some of its functions, like the one mentioned above, can be easily adapted to that scenario.

It is a bit difficult to calculate the scoring levels for potential customers, because it is so much based on subjectivity and we cannot create an established pattern on the benefits of these.

A temporary monitoring can be applied to each activity that starts within the freshsales platform, and we can manage our own calendar. In any case, creating sales models with different processes does not take long, so it can be said that in general freshsales has diversified functions for the different situations that any E-commerce may face.

Not provided

Not provided

Not provided

I love how easy it is to customize and to use. The mobile app is incredibly easy. For me, customer service is important - Support staff are always on hand to help and even follow up to confirm everything is ok.

No complaints so far. Have been pretty happy

We didn’t have a way to keep track of our sales teams’ activities, contacts or deals. It works great to see a clear picture of our sales, our open deals to follow up. Etc

FreshSales allows allows the users to be able to complete end to end tracking of sales activities.

Although a little limiting, you don't have to spend a lot of money to be able to have a solution that would allow us to track conversations either via email, phone or even just making notes on profiles.

As a growing company, we needed a solution in order to be able to better manage contacts and sales processes.

Reports feature is the best, it helps me to track the trending of my leads and deals and how my people are working, it helps me to also identify the productivity of my employee through hourly splitting tracking.

i dislike that it doesn't provide enough action to the admin accounts. i can not change the passwords of users, i can change their names and information which i think should be provided to admin.

Operational and technical problems of my product, it helps me to track each steps we made and how we handled them.

The ability to link emails, phone calls, support tickets and comments all in a single platform to track customer usage and communication.

We are unable to change the layout much or customize it much as per our preference.

We are trying to compile all our customer communication data on freshsales so it is easier to check history and current status of the customers.

The webhooks integrations, and freshchat

loading time on clicking pages (pagination)

Earlier we did not have any clue about the customers, from where they are coming, at what level is their engagement with our product. Freshsales helps in integration all of that by including source of leads, the engagement level of leads and plethora of other information that can be easily updated via our backend depending on the user interactions.

Freshsales is very easy to configure and use.

I don't like some of the American terms that cannot be changed into UK equivalents. For example zip codes.

We've saved money and have far more powerful reporting capabilities. It's excellent.