Gorgias Reviews & Product Details

Simple easy layout with plenty of options to customise and make it bespoke to your business or personal customer service style.

To send a put of macro response or forward a ticket isn't always clear.

It allows for rapid response to customer queries and quick organisation of ongoing issues eg warranty etc. Work can easily be shared with various members of the team.

The way it brings everything together in one platform and it's so organized!

Sometimes not all of the DM's come in to Gorgias.

sometimes we couldn't get all the DM's or questions answered right away now it's so easy to chat and answer every DM.

The resources available for help are lit

I wish there was a buffer on cancellatio

Customer inquiries. Ease of having everything in one system

I like that you can write a response and automate action items.

Email response and Social response API errors, having to reply in Outlook and IG instead. I encounter 2 errors a day per /60 tickets.

We are solving our lack of staffing by filtering all of our customer communication in one place. Our reviews are filtered using Stamped.io and receiving them in this software further streamlines our processes.

I love the fact it is easy to navigate. The macros are simple to use. It flows nicely between active emails and snoozed emails. I like being able to see email history as well.

The only thing I dislike is the multiple "refresh to update" notifications I get throughout the day. It does not happen frequently but when it does it can happen too often.

I am connecting with retail customers with the company I work for. It makes connecting with them easier. The snooze feature makes it easier to remember when a customer has not reached back out.

I love how seamless it is to quickly resolve customer issues. I also love that I don't have to leave the platform to refund customers. Everything that I need is within Gorgias.

I don't dislike anything. The only thing that I find complicated is creating rules to auto-close tickets. I will have to review this again.

I'm currently loving the rating system. I love that customers can rate our service which allows us to see where we can improve service + product-wise.

I like the efficiency of having all of our platforms in one place. I also that there's no more guesswork necessary on who answered what tickets on each platform.

Not always being notified of new chats although a rep isn't present. I also feel like things can be separated better. I also wish it was more aesthetically pleasing.

Having reps on a cell phone is a lot less. We've also noticed a quicker response time with the reps. We enjoy how easy it is to use this application. Our customers have shown how appreciative they are of our new operations.

So far, we are still setting up, the team at Gorgias is helping all along the way with everything we want to see Gorgias do for us! They are knowledgeable and available!

Nothing at this time is dislikable. Everyone has been so helpful and has great customer service! At this time I would not change anything about Gorgias.

We have not launched Gorgias live yet but so far as we are testing with our testing website I think Gorgias is going to do GREAT things for our company's customer service!

I love the support we get from Gorgias when it comes to make things easier for internal communications and reports, not to mention the way that all the tags help to organize the open tickets on customer service as well as those pending follow-ups from our company.

I only wish there would be a bottom or option that offers us to export everything to excel, in a most complete way. Other than that, I'm happy with this great bussiness tool.

We needed to find out the orders that needed to file a claim on their shipping for many reasons and we found the tags are great for this specific task. We know if something is missing, broken or deffective.

I Like that you can see all your notifications in one place and nothing goes unresolved. It makes it so much easier to help our customers. I'm really enjoying the ease of it.

There's nothing that I can think of that I don't like. I really think the program is a really efficient way to conduct our business and get better communication with our customers.

I get to help customers when they are frustrated and try to reach us in different ways, now I get to see it in one place. I'm glad I have this tool to help my customers.