Gorgias Reviews & Product Details

The team from sales to onboarding to these support afterwards has been well thought out, and clearly communicated.

It wasn't as clear as how to set up SPAM filters, but our rep walked me through this.

Giving our customers an amazing buying experience through our support.

Good to have all communication sources in one platform.

The interface has many buttons and links. It looks a little bit overwhelming at first glance.

Connecting all communication platforms.

How easy and how many options the platform is to use.

I have not found any dislikes at the moment

Merging databases, crms and responding to clients effiently

You can watch each training section at your own pace and the videos are really short.

The only thing I do not like about Gorgias is that we are unable to unmerge cases

We can resolve a case all in one section. We can refund, cancel, create a new order, all in the customer's Gorgias case

being able to merge customer data and the ability to create reshipments/refunds etc directly through the shopify link-up

That there isn't an easy way to add gifs within the interface

helping customers with lost shipments, refunds for products they don't enjoy, manage their subscription, understand our products

The easibility of it. Also the analytics of it all. It give great feedback on agents, on reviews. It hooks up to so many apps and Shopify. It's amazing.

Wish there was a better way to search information for tags. Also better dms process

Getting through more tickets easier and faster.

Gorgis has totally streamlined all our CS needs. We now communicate much better internally on tickets and get back to customers faster. It saves us so much time too! Highly recommend!

I feel like it's really hard to track down getting paid out on referrals. Still haven't gotten paid and sent many to Gorgias.

Not getting tickets lost falling through the cracks. Everything now easily getas a response to.

I can assign tickets to the right people and all channels are coming through in one place

Maybe the layout could be a little clearer when there is a long thread of emails going back and forth

All customer contact is in one place and I can keep track of tickets

All our messages and social media platforms are in one easy convenient location. The new phone feature is great, especially since our team works from home and lives states away from each other.

Sometimes the automated rules and the spam setting will get some of the real customers looking for help so we have to keep an eye on those closed tickets and the spam folder.

We do not have to give everyone passwords to all our social media or any programs we simply sign in to Gorgias and they have all the messages and can respond from there. I can't believe we went so long without it,m I definitely see this program being used for us for the long haul!

The fact that all integrations- email, social, live chat, etc are on the same platform is my favorite feature.

I don't like that Instagram video ad comments aren't coming in.

Grateful to have Gorgias platform to organize the different views and folders needed to help respond to customers quickly and efficiently.