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Gorgias Logo
Gorgias
4.6
(504)
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Gorgias Reviews & Product Details

Gorgias Overview
What is Gorgias?

Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashboard. Gorgias enhances customer support efficiency by providing automation tools, customizable templates, and analytics to improve response times and quality of service.

Company Gorgias Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
Gorgias Categories on Findstack
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$29.00/month
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Gorgias Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Gorgias Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
Gorgias Media
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Gorgias Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: February 09, 2025
Gorgias Logo
504 Gorgias Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Apr 25, 2022
 Source
Overall Rating:
5.0
MS
Mike S.
Dir Of Operations
Share
"Streamline your Customer Service"
What do you like best about Gorgias?

It is great to have one dashboard to collate information from several sources.

What do you dislike about Gorgias?

It would have been nice to have more live sessions with an agent from Georgias.

What problems is Gorgias solving and how is that benefiting you?

Customer service has become more easily managed. Social Media response time is quicker and live chat is great.

Mid Market (51-1000 emp.)
Apr 25, 2022
 Source
Overall Rating:
5.0
CD
Caitlin D.
Customer Success Associate
Share
"Easy to Navigate and Learn"
What do you like best about Gorgias?

The lessons were straightforward and easy to listen to and learn from.

What do you dislike about Gorgias?

Nothing at this time, I prefer shorter lessons/experiences, as longer lessons and lectures can lose my attention span.

What problems is Gorgias solving and how is that benefiting you?

No problems are currently being solved with Gorgias. So far it has been beneficial to me!

Small Business (50 or fewer emp.)
Apr 25, 2022
 Source
Overall Rating:
5.0
GS
Gabby S.
Cx Associate
Share
"A great tool"
What do you like best about Gorgias?

Gorgias is straightforward, easy to use, and offers great insight regarding team performance! Their support team is always helpful, too.

What do you dislike about Gorgias?

Wish there was a more built-out customer portal.

What problems is Gorgias solving and how is that benefiting you?

Automation, app integration, and satisfaction tracking are the top benefits.

Mid Market (51-1000 emp.)
Apr 21, 2022
 Source
Overall Rating:
5.0
LH
Li H.
Customer Service
Share
"Easy to use"
What do you like best about Gorgias?

It's great for when I have to do multiple actions and everything is on one page instead of having to go through multiple pages.

What do you dislike about Gorgias?

Don't know much about it to have a dislike lol

What problems is Gorgias solving and how is that benefiting you?

Doing Front of the Pack emails, it helps to be able to pull up the subscriptions, orders, and account on 1 page instead of searching.

Mid Market (51-1000 emp.)
Apr 20, 2022
 Source
Overall Rating:
5.0
TD
Tanner D.
Rental And Services Manager
Share
"Concise and Informative"
What do you like best about Gorgias?

Having all of my tickets in one place makes for a concise workflow that is easily integrated into the day-to-day operations of the service shop. It seems more versatile than zendesk and of course paper tickets.

What do you dislike about Gorgias?

There is no way to assign due dates to a specific ticket. It seemed like on my first experience, some things were running a bit slowly. I would like to see improvements in adding due dates to tickets.

What problems is Gorgias solving and how is that benefiting you?

I am utilizing gorgias to manage my tune shop tickets. Currently, we are using paper tickets and are lacking in analytics capabilities and the ability to look back at a customer history.

Small Business (50 or fewer emp.)
Apr 19, 2022
 Source
Overall Rating:
5.0
AT
Amanda T.
Virtual Admin Assistant
Share
"Excellent system for processing requests."
What do you like best about Gorgias?

I love the organization of the website, it is easy to navigate and I love that you can leave internal notes.

What do you dislike about Gorgias?

It is sometimes difficult to narrow searches for specific customers to the category in which I'm trying to find them.

What problems is Gorgias solving and how is that benefiting you?

I am assisting people with getting their forms signed and the best benefit is that you can leave internal notes for the other people on your team so they can see what you have done if they have to jump in and assist with the customer.

Small Business (50 or fewer emp.)
Apr 19, 2022
 Source
Overall Rating:
5.0
TW
Tim W.
Wholesale Success Manager
Share
"Tremendous help with keeping all of our communication outlets in one place."
What do you like best about Gorgias?

The flow of it all and how easy it is to use.

What do you dislike about Gorgias?

So far I have not found anything I dislike

What problems is Gorgias solving and how is that benefiting you?

Communication with our customers throughout all platforms provides better customer service.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
CH
Casey H.
Office Manager
Share
"Simple, efficient, and advanced"
What do you like best about Gorgias?

I like that you can write a response and automate action items.

What do you dislike about Gorgias?

Email response and Social response API errors, having to reply in Outlook and IG instead. I encounter 2 errors a day per /60 tickets.

What problems is Gorgias solving and how is that benefiting you?

We are solving our lack of staffing by filtering all of our customer communication in one place. Our reviews are filtered using Stamped.io and receiving them in this software further streamlines our processes.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
YS
Yosbany S.
M
Share
"Super Easy To Use"
What do you like best about Gorgias?

How easy and how many options the platform is to use.

What do you dislike about Gorgias?

I have not found any dislikes at the moment

What problems is Gorgias solving and how is that benefiting you?

Merging databases, crms and responding to clients effiently

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
TK
Tiffany K.
Doo
Share
"Excellent Support System for Ecommerce"
What do you like best about Gorgias?

The team from sales to onboarding to these support afterwards has been well thought out, and clearly communicated.

What do you dislike about Gorgias?

It wasn't as clear as how to set up SPAM filters, but our rep walked me through this.

What problems is Gorgias solving and how is that benefiting you?

Giving our customers an amazing buying experience through our support.

Mid Market (51-1000 emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
DC
Dalia C.
Customer Experience Coordinator
Share
"Loving Gorgias!"
What do you like best about Gorgias?

I love how seamless it is to quickly resolve customer issues. I also love that I don't have to leave the platform to refund customers. Everything that I need is within Gorgias.

What do you dislike about Gorgias?

I don't dislike anything. The only thing that I find complicated is creating rules to auto-close tickets. I will have to review this again.

What problems is Gorgias solving and how is that benefiting you?

I'm currently loving the rating system. I love that customers can rate our service which allows us to see where we can improve service + product-wise.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
DP
Denise P.
Customer Service Rep
Share
"Its so easy to use! makes everything so simple"
What do you like best about Gorgias?

The way it brings everything together in one platform and it's so organized!

What do you dislike about Gorgias?

Sometimes not all of the DM's come in to Gorgias.

What problems is Gorgias solving and how is that benefiting you?

sometimes we couldn't get all the DM's or questions answered right away now it's so easy to chat and answer every DM.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
KM
Kerry M.
Customer Service Specialist
Share
"Love Gorgias"
What do you like best about Gorgias?

The resources available for help are lit

What do you dislike about Gorgias?

I wish there was a buffer on cancellatio

What problems is Gorgias solving and how is that benefiting you?

Customer inquiries. Ease of having everything in one system

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
BC
Bernice C.
Office Manager
Share
"Excellent tool for business!!"
What do you like best about Gorgias?

I love the support we get from Gorgias when it comes to make things easier for internal communications and reports, not to mention the way that all the tags help to organize the open tickets on customer service as well as those pending follow-ups from our company.

What do you dislike about Gorgias?

I only wish there would be a bottom or option that offers us to export everything to excel, in a most complete way. Other than that, I'm happy with this great bussiness tool.

What problems is Gorgias solving and how is that benefiting you?

We needed to find out the orders that needed to file a claim on their shipping for many reasons and we found the tags are great for this specific task. We know if something is missing, broken or deffective.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
Shaquira B. avatar
Shaquira B.
Makeup Artist
Share
"Gorgais will make your life easier!"
What do you like best about Gorgias?

I Like that you can see all your notifications in one place and nothing goes unresolved. It makes it so much easier to help our customers. I'm really enjoying the ease of it.

What do you dislike about Gorgias?

There's nothing that I can think of that I don't like. I really think the program is a really efficient way to conduct our business and get better communication with our customers.

What problems is Gorgias solving and how is that benefiting you?

I get to help customers when they are frustrated and try to reach us in different ways, now I get to see it in one place. I'm glad I have this tool to help my customers.

Small Business (50 or fewer emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
AW
Ashley W.
Customer Service Team Lead
Share
"This program just makes sense"
What do you like best about Gorgias?

I like the efficiency of having all of our platforms in one place. I also that there's no more guesswork necessary on who answered what tickets on each platform.

What do you dislike about Gorgias?

Not always being notified of new chats although a rep isn't present. I also feel like things can be separated better. I also wish it was more aesthetically pleasing.

What problems is Gorgias solving and how is that benefiting you?

Having reps on a cell phone is a lot less. We've also noticed a quicker response time with the reps. We enjoy how easy it is to use this application. Our customers have shown how appreciative they are of our new operations.

Mid Market (51-1000 emp.)
Apr 18, 2022
 Source
Overall Rating:
5.0
SS
Stefanie S.
Customer Service Manager
Share
"Wonderful experience! Great team at Gorgias, very helpful and knowledgeable!"
What do you like best about Gorgias?

So far, we are still setting up, the team at Gorgias is helping all along the way with everything we want to see Gorgias do for us! They are knowledgeable and available!

What do you dislike about Gorgias?

Nothing at this time is dislikable. Everyone has been so helpful and has great customer service! At this time I would not change anything about Gorgias.

What problems is Gorgias solving and how is that benefiting you?

We have not launched Gorgias live yet but so far as we are testing with our testing website I think Gorgias is going to do GREAT things for our company's customer service!

Small Business (50 or fewer emp.)
Apr 14, 2022
 Source
Overall Rating:
5.0
TR
Tammy R.
Ceo
Share
"Love Gorgias"
What do you like best about Gorgias?

Gorgis has totally streamlined all our CS needs. We now communicate much better internally on tickets and get back to customers faster. It saves us so much time too! Highly recommend!

What do you dislike about Gorgias?

I feel like it's really hard to track down getting paid out on referrals. Still haven't gotten paid and sent many to Gorgias.

What problems is Gorgias solving and how is that benefiting you?

Not getting tickets lost falling through the cracks. Everything now easily getas a response to.

Small Business (50 or fewer emp.)
Apr 14, 2022
 Source
Overall Rating:
5.0
NH
Natalie H.
Customer User Experience Manager
Share
"Best help desk"
What do you like best about Gorgias?

The easibility of it. Also the analytics of it all. It give great feedback on agents, on reviews. It hooks up to so many apps and Shopify. It's amazing.

What do you dislike about Gorgias?

Wish there was a better way to search information for tags. Also better dms process

What problems is Gorgias solving and how is that benefiting you?

Getting through more tickets easier and faster.

Small Business (50 or fewer emp.)
Apr 13, 2022
 Source
Overall Rating:
5.0
KB
Karen B.
Customer Service Lead
Share
"Great way to keep track of customer service tickets"
What do you like best about Gorgias?

I can assign tickets to the right people and all channels are coming through in one place

What do you dislike about Gorgias?

Maybe the layout could be a little clearer when there is a long thread of emails going back and forth

What problems is Gorgias solving and how is that benefiting you?

All customer contact is in one place and I can keep track of tickets

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