Gorgias Reviews & Product Details

The easy training that's provided. I like how everything is labeled for easy navigation.

Nothing. Everything is easy to navigate.

Gorgias help customers who cannot call in and prefer to chat about their product or issues. Easy ticket submissions.

how easy it was to navigate and retain the information easy enough to remember what to do. Gorgias is a great platform.

I can't think of anything I disliked about the program. It works Great

how to navigate through the platform. All the shortcuts are very useful

Its a really easy to use plataform to wo

Not much its a really easy and fast plataform to use

Its very simple fast and easy to slve all our tickets

I really enjoy Gorgias' streamlined integration of our communication channels + automated responses because it allows me to manage a greater workload with become overwhelmed.

Understandably not a true CRM, but more long-term customer relations tools would be helpful. Robust profiles and longer communication chains outside of the standard one email response then close ticket.

Gorgias is solving our e-commerce customer support platform nicely, in that it funnels all communication channels into one manageable screen and takes the stress out of potentially missing a customers needs.

Macros and prediction text makes responding a breeze! The shopify integration is also really really helpful for checking stock values and for sending product recommendations.

Keyboard shortcuts sometimes get in the way of sending responses but are otherwise helpful.

Keeping all of the programs i would normally have open in separate tabs all in one place. It's easier to navigate and aI can respond faster and more efficient that ever.

Its very user-friendly, easy to search-reply-snooze and completely take care of the customer

Social needs to be improved so Gorgias would be a one-stop shop.

Communicating with customers is always the best within Gorgias, which helps and benefits us as a company.

As a fully functioning CRM you may customize the software to work for you. By creating folders for accounts, everything is organized. Having the ability to leave internal messages for teammates while still emailing customers via their ticket keeps work extremely organized so that everyone can help anyone.

Gorgias is a little bit clunky when finding old/snoozed messages. Overall, I think the search function could be improved. Also, if there was a way to link the same customer tickets together before merging them, that would be rad. Sort of like a customer history.

Gorgias solves the problem of having multiple people and teams in one email. It allows us to see who is working on what or might have information regarding a ticket.

Gorgias allows us to integrate multiple platforms into one place. This makes responding to our customers easier as we can track everything from one platform. Combined with the Macro option to automate responses, this platform greatly helps us provide excellent customer service in the quickest ways possible.

Some features could be better utilized such as the mark as spam function. It doesn't automatically merge any new spam messages with the old ones from the same person, so we have to constantly mark the same messages as spam.

Gorgias solves the problem of having to keep track of all the seller platforms individually. This saves so much time on the backend and improves the customer experience.

Fun emojis, easy navigation. And made shopify cancellations easier

Search bar results don't give good results

Answering tickets efficiently

Is very helpful and interactive it's creative

Some buttons and actions are not complemented

Very interactive training and troubleshooting.