Gorgias Reviews & Product Details

We really love being able to assist our customers via Instagram, Facebook and via email all in one place. It integrates with Shopify so we can see order information without having to change screens!

The updates. If there is one thing we dislike is the updates. When they do them you will be working along and then it will say you have an update and to reload the page. Normally this will happen several times which is VERY annoying while trying to assist your customers.

Mostly handling customer orders. Refunds, replacements etc through the the Shopify integration and then responding to social media messages that we also have linked as well.

The UX is phenomenal! I also love that they continually add more features, integrations, etc to make it even more streamlined.

The rules. They're clunky and don't always work the correct way.

Quick customer responses. We were using a gmail box to manage inquires and it was hard to keep up with everything and keep track of trends.

I switched from Zendesk to Gorgias and it has been extremely helpful. The extensions with social media are so easy to add in and you never have to leave the Gorgias platform. It is so easy to use and the support is great!

As of right now, the only thing I am missing is the integration to Twitter because I do not have that plan it is included in.

Getting all CS emails from different email addresses in one platform. It has saved so much time and no missed messages anymore. We have definitely increased performance.

I love how responsive the team at Gorgias is. Whenever I have a question about the features or don't understand something about the tickets, I reach out to Help, and they are there with an answer right away. We previously used Zendesk for our customer support needs, and the experience with Gorgias has been top-notch. I can pull in more information about our customers from all channels and not just email. It has made understanding our customers and what they want so much easier.

I dislike that setting up auto triggers is a bit manual and sometimes I have to play around with it a few times before I get the trigger I was hoping.

I am now able to see what our social media followers are saying about our products right in one place without logging into each individual channel. I can see how much revenue we've generated from support tickets and how much of that comes from interactions we've had with fans on social.

I love that Gorgias can integrate with Shopify!

Some emails get lost in spam/trash folders.

Gorgias is solving our automation problems. We have integrated a chat feature on our website through Gorgias that allows more automation for customers to be available.

Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and being able to see all of the customer's orders within the Gorgias interface. It saves me time from having to jump around from site to site.

When I set myself to away on chat, customers can still send us chats which is one of the only things I dislike. I want it to appear that they can't send us a chat if we're offline so that they don't think we're ignoring them

One of the problems that Macros has solved for us and caused immense benefits are the macros! The macros feature cuts our email time in half which has been awesome

Possibility of merging customers' profil

Merging profiles from all the channels_ such as Whatsapp, Amazon, and some other marketplaces.

Great stats, simple friendly interface, constant improvements and updates, available tech support, all the channels of communication can be linked to the same customer's profile without talking in parallel to the same person by different agents.

We like the integrations that Gorgias has with all of the social media platforms. It makes it easier to stay organized.

Dislike that sometimes it seems emails disappear or some customers say they have emailed but we never see it in the system.

Gorgias solves the ability to respond quickly and have everything in one area.

I like seeing my progress throughout the day.

It's a little slow at pulling up when connected to other systems.

Gorgious gives us a link to cx profile and also stores the tickets we close.

How easily accessible it is to contact and communicate with our customers

I would enjoy if it was attached or integrated with other social media sites like instagram

Help centre option