Gorgias Reviews & Product Details

Gorgias is very user-friendly and easy to use! I appreciate the help center and beginner course to learn the platform. One of the best things is the simplicity and how straightforward the platform is.

I have not found any downsides to Gorgias. Every time I have used the platform it has been easy to use and has allowed me to quickly navigate to what I was looking for.

Running multiple brands with a large number of customers can be difficult to handle. By using Gorgias I can quickly find customer information making my work more efficient!

It was a pretty flawless transition from ZenDesk to Gorgias. As a luxury e-commerce brand, it was very important to be able to provide the best customer experience on all of our social media channels so being able to integrate all of our channels into one platform as well as integrate it with all the other software we use like Klaviyo, Stamped.io, and AfterShip has made our cross-collaboration and an improved customer journey amongst all of our team's efforts.

We want to see more in-depth analytics and more merging of other applications that would reduce costs for smaller businesses while still being able to meet their organizational needs!

Resolving customer order issues in a timely, personalized manner no matter what channel they're reaching out on. It is allowing us to create a memorable customer experience while also gathering analytics needed to continuously improve across all teams.

Simple & easy to use interface and training material is excellent.

Have not experienced anything yet which causes any concerns for us.

Allows us to have a central communications point for our customer interactions, without having to log in to each channel / social media profile.

The best thing about Gorgias it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They mentioned you can integrate up to 150 accounts. Mindblowing

The only thing I don't like personally is sometimes it can be confusing and I feel like there are too many functions. If we can simplify it with a better look, it will be a great update.

Definitely, efficiency.

the macros the best i find most suffiecient

Downside is that nothing else is like it

reaching out to customres in a timely matter

Customer service is always incredibly helpful and available. We also have. a great relationship with our account rep.

It would be nice to be able to toggle notifications for chat and email.

Gorgias constantly works on new integrations and improving on the existing ones.

Very easy to use and very easy to set up

Statistics are not the best and the search function is not the best but doable.

customer service, better customer retention.

Very easy to use. I like how well organize it is.

The navigation of everything. How spread out it is!

Having all your customer tickets in one spot

I love how easy Gorgias is to use. I love being able to have several email inboxes in one place. This is one of the best things about you. I haven't used a competitor to compare to.

The changing of the chat bot turn on the button's location. It added some extra steps in and we've had issues getting it turned off. We would like to see improvements with where that button is.

It is solving the issue of answering customers questions and assigning tickets to people. We are much more productive with gorgias. It has reduced talking about who is doing what.

It's very intuitive and easy to use. The Gorgias Academy is really helpful and the roadmap of features keeps everyone up to date.

Can't dave drafts! Sometimes I save them as notes but drafts would be good too.

Multiple tickets, getting customer ticket history, pulling through shopify, recharge and yotpo details. Saves so much time and improves accuracy.