Intercom Reviews: 4.5/5 — Highly Rated

I like intercom when it comes to sending email and chatting with our partners with Blacklane. This is our most efficient channels when sending communications to our partners.

I cant find of any issues or something that I dont like about intercom. Maybe they can provide us with more skin availability to make it more personalize. Other than that, I love it!

As of this writing, I didnt experience any issues with intercom in sending communication and in chatting with our partners. Its perfectly working so far. I love it.

Intercom keeps us connected with our business needs. This platform itself is used to communicate directly to both clients and customers. In short, the application is handy.

Hands down to this platform as it gives a better way to communicate with our clients and customer. I have not seen any problems or encountered any issues with this platform.

This application contributed a lot to our business purpose. This has become our foundation for communicating with our business partners, customers and clients. It also mitigates the time we spend to interact with our customers.

It is easy to use and helps me help customers get their answers. For me it helps me stay organized and provide the best service. In addition to being able to create Macros to have better answers.

I think that it works as it was designed to work.

Customer support

I love the clean interface, easy to understand reporting, and the built-in AI features!

I would love to see more advanced features, like being able to edit an internal note for example.

Intercom is helping us better support our customers. We rely on Intercom's CSAT ratings, reporting, and AI to help steer our team in the right direction!

The best thing I like about using Intercom is that you can have an automated chatbot to free the company from repetitive questions from our customers and to help businesses communicate with them in real-time. It is also designed to support not just chats but also emails, so it helps the company maximize the team's efficiency. It is easy to use and a great communication platform.

I don't have any reason to dislike Intercom, even the interface. It is excellent because it makes the employees' work more accessible and convenient. You can also review even the closed conversation.

It has a chatbot that can help the business answer the repetitive queries of the customers. It also has a lot of features that can support different problems. It is effective as a marketing tool to communicate to customers faster and much more accessible.

Intercom provides user friendly and manageable content which will empower users to finish their work load efficiently. The dashboard is one of the easiest interface that I have seen and nothing that I could ask more.

The least helpful is when you finish sending email that you will not be able to see your response again and you will not have the option to review those that was sent.

Intercom helps resolve the problem when you call the guest and they are not answering. We can easily send them communication and tell them the update on their booking. Intercom also helps resolve communication issue when the guest does not have a phone line or mobile number that they can use to contact us.

Intercom is easy to use and very easy to navigate and edit the settings.

AS per the moment I don't have nay dislikes about intercom.

I haven't experience any issues with intercom yet.

The features where I can set on away status but would still be able to receive response from my existing email/chat. I love the part where I can also see my Team mates inbox and numbers of people logged in. I love it that I can edit my name as well and it would appear in Macro, I used different phone name due to my name spelling is kind of complicated so this feature is very helpful to me.

Sometimes Im forgetting to seat re-assign replies. It would be helpful if there's an email notification or constatnt reminder that I did not select re-assign replies whenever I select Set as away status.

Reassigning emails/chats whenever I'm away. Balance workloak assignment as well.

Being able to generate a list of customers based on specific criteria.

Not being able to automate a campaign with a premade list outside of intercom to match the name (dynamic field) and email address.

Getting to see which customers I can reach out to and generate lists. And get fast data around usage.

It is nice that it notifies me and allows for me to free my dashboard without closing out of the conversations!

I wish it was better and evenly distributing the messages that come through!

It's allowing for us to resolve issues between our customers with efficiency!

I like the most about Intercom is that It gives the user access to put in a private note. It will let the next chatter understand whats going on with the chat flow.

I think the one that needs improvement with the Intercom is the Active and Away status. It leads to confusion since it's just a switch icon. It would be better if it were words.

It will allow us to connect with our guests and we can provide better and efficient customer service since with the use of intercom we can handle every concerns efficiently

I like the fact that it has specific macros in it.

Sometimes our system automatically picks up a chat, and to have to reread through all of it.

It's an aid to us for receiving chats in a timely and sufficient manner.

Intercom helps us to be able to contact all other correspondents outside our offices. It also helps us to send needed emails outside of our premises.

On other hand, what I dislike about Intercom is sometimes it does support the other users on what we have been already used like templates.

Communicating with other organizations and informing them what needs to be done from their end.

Intercom has been a great help with keeping track of user engagement, customer support and marketing. It gives big help in taking care of customer relationships through humanized interactions, especially when everything else has become automated.

Although Intercom has aced its usefulness in customer relationship management, installation time, cost and compatibility with other software could be improved. Other than that Intercom has been really great!

It has been a big help with daily communication, solving queries and problems of customers daily. It has saved us a lot of time and allows us to handle multiple questions simultaneously.

Intercom is a very user friendly user application. It is straightforward to navigate. It allows me to build a good relationship with the customers. This feature also allows me to access saved responses like macros. It makes my work easier.

What is there to dislike in this tool since it is a very user-friendly application? It also allows me to maximize my time in handling chats and emails. This is something that innovation is about!

It allows me to help my customers in solving their queries swiftly. It also lets me see if customers are typing and getting back to me. This application revolves around customer - support relationships in answering questions.

The intercom is one of our main tools in communicating with our customers, and it helps a lot as we can easily see the details we need to check and it is very user friendly.

None so far, as our Support team is super fast to resolve issues if there are any. Also, What i love about this tool is that it keeps on adding new features, which helps us a lot.

The Intercom tool is our central system to communicate with our customers; it helps us communicate effectively to resolve the concerns, requests and inquiry of our customers.

I like how versatile the intercom is when it comes to communication. We can chat and email simultaneously. The interface is very friendly user.

Nothing. All good! everything in this app works well for me.

We have tasks to contact our partners and support via phone. And sometimes, when we cannot reach them via phone, the intercom makes it easier to get them via chat and email.

Intercomm is user-friendly. Very easy to understand and self-explanatory. You could communicate to others with no issue at all.

So far nothing there is nothing that I dislike about Intercomm. This app really helps us a lot in communicating to my colleagues and customers.

I am able to relay important messages coming from the customers and I am able to see if the customer was able to reach my message throuhgh.

I love having different tools and resources to reach customers. We can segment by type of customers, by type of interactions they have had with us or our platform and we can do it with chats, banners, modals, etc. Of course, bots are super useful, they have saved us a lot of time, and clients value this professional tool.

It is a tool that we value very much, however I think it is a very high cost and sometimes we have to choose very carefully which modules we hire because each one considerably increases the ticket.

It is the platform we chose to support our clients from the beginning (2016). We can say that our live chat support has been one of our differential values ​​compared to our competition and Intercom has allowed us to do so.

It is organized, by teams,folders so that you can access recent and previously closed interactions. You may also place notes, links. Dopamine boost/feedback for goodvibes.

setting as away and re assign replies gets confusing at times. task being assigned by others, it should be controlled admin or being filtered.

Chat/emails. real-time customer support. we can support guests and partners real time.

- Tabs on the left hand side of the screen, making the emails and other settings easily to be located. - Once you open a chat and email, the person can easily be identified by their name on the top of the screen and their qualification at the right side of the screen.

When the old interface of intercom was change to a newer version, some of he information given by the person who's reaching out is cannot be seen, i.e. Booking numbers, reason why they were reaching out and etc.

Intercom is a tool that helps me, us and our our organization in communicating and and providing assistance to each and every guests, bookers, and chauffeur that is all over the world.

Intercom is a great tool for us. It allows us to see how other users are making the most out of Intercom in very creative ways. It helps us maximize team productivity with the fastest shared Inbox.

There are no issues with this tool; so far, we've been using it for a couple of months, and even though it has updates, no problems have been encountered.

I am looking for a way to start new conversations—by using approved Templates on Macro automatically.

When using Intercom, navigating through the tool is so much more convenient as it has shortcut keys that I can use when communicating with people, and I can search past conversations using only keywords.

When I am using the tool, I do not see anything to dislike about Intercom as all the function this tool has is genuinely remarkable and leaves me with a great experience.

Communicating with people requires a platform where they can share their needs with the relevant team, with Intercom, this helps me significantly as I can chat with multiple people at once.

I can easily assign a ticket to my colleague I can snooze a ticket till anytime I want I can keep notes on a tikcket so that it can assist myself or another colleague.

I don't like the fact that a tickets remains in my bucket when the customer doesn't respond. That way I have to keep following through. It makes me have extra work each nedw day.

The problem intercom is solving is that it provides a tool that companies can leverage on to provide customer support for their products

This tool allows me to speak with my client via chat and this tool also allows me to save my auto-reply notes

You can assign tasks easily to someone that is why it is being abused by the other representatives.

This tool helps to respond appropriately and quickly; also it allows me to create automated replies.

Easy to use and understand. You can answer chats and emails, check a user's status, the ratings they are getting, the number of conversations and emails coming in, etc.

It's kind of slow sometimes. Accuracy is not 100% but is quite good. It's quite to go to a certain task sometimes. We could improve it by making all the buttons visible and with labels on them

We can communicate with our clients much faster and more efficiently. We can also see if we are failing or meeting expectations in terms of responding to our clients in a timely manner.

It has everything, its like all the chat support tools combined. You name it and Intercom has it. The ease of use and the amount of features supporting the team to ease the communication process.

The pricing can be reduced a little, along with having monthly subscriptions. Rather than having per agent per year, there can be a per agent per month or need basis subscription model to reduce load on users.

It is helping solve half of our customer support problems. Easing the report making for the customer support team by keeping all the data & reports ready. The report making machine is one of the best.

Very easy to use without the need of opening multiple applications for all you communication needs eaither via email or just a quick chat.

Nothing in particular as it is very helpful and reliable.

It makes my job easier and faster without the needs of oppening multiple application just to send or recieved email and constantly being available for a quick chat from work mate or the client

Good platform to provide customer service interaction. Better than any other system that I handle before a user-friendly tool to gives an awesome experience to my client.

It could be better to have more shortcuts code to provide efficient response such as opening and closing spiel or any kind of reply that is commonly use for typing.

Receive more ideas on how to deal with the customer by using auto-populated answers from the platform and strengthen my ability to multi-task during work hours.

The best I like about the intercom is the designation between teams and if the task would not be designated to your skill you may reassign it to the right team or department.

I'm able to encounter an update on intercom then after that my name on the system automatically reset to default and i need to edit it again please ensure that when update happen it remains all the information and put it back to default.

On the intercom, we were able to assist our guests and chauffeur to guide them and support them in every way. It makes our life easier as we have connections on every possible way