Intercom Reviews & Product Details

What i like about Intercom is that it is very upfront. Easy to navigate and adaptable when it comes to new features

For months of using Intercom i haven't really encountered anything that i dislike

As someone who handles chat support queries it makes my daily task light by using macros which is a feature that intercom have.

The interface is very intuitive! Easy to use for any professional, tech-savvy or not! The functionalities are endless and it could be a one-stop solution for all Customer Support needs.

I think there's nothing at the moment that I dislike. So far, so good!

We use it as a Customer Support tool - to manage email/live chat support queries and also for maintaining our knowledge base with the help articles.

The customer support provided by Chatgp4 is exceptional. The use of workflows and integration with other tools is seamless and efficient. The unified inbox allows for easy communication through Chat, Email, SMS, and phone. Overall, the system works perfectly out of the box.

All the upsells can be overwhelming at first, but once you get past the learning curve it becomes easier to navigate.

We were able to eliminate live chat and automate responses that are very commonrs and business for our custometype. As a result, we have decreased the number of team members, which will reduce operating costs. Now, we are consistently providing responses from our knowledge base, making the process easier

I like best the Macros customization and the team performance KPIs.

I would not say that I dislike anything because it can be customized to meet the company's needs.

I am a member of Influx team providing support for Linktree.

The set up and time required to get started was very manageable.

Keeping up with the chats every day, while not difficult, requires me to be proactive. I wish it was easier to get notifications that a chat/question has started.

It provides answers to the basic questions our prospective students are asking and provides a timeframe to expect a response when we are not available. Our previous chat solution didn't have those options.

I think they way all our inboxes are organized it makes it very easy to know where to look for cases. Easy to use as well and very intuitive. I used to use ZenDesk on my previous company and I prefer Intercom now as I think it is more user friendly. Great for customer support agents to work together in different cases.

Maybe that sometimes the platform bugs and the beeping when receiving a new case is happening but not case is entering the inbox.

Intercom is helping us establish a good work dynamic and organization. It benefits me because it allows me to be a more organized person which was one of my weaknesses.

The ability to search all previous conversations.

I have the account set up for clients to keep a continuous conversation but we still see clients opening multiple conversations.

Ability to assist our clients in real time.

segmentation of data and targerting audiences with the chat bot

a few things compared to zendesk not possible to access the code of the help center or not possible to follow articles, no integrated community forum but I'm new to intercom so lets see...

communication with our users

We use Intercom to manage our campaigns, customer service requests, software surveys, help documentation, tooltips, and page posts.

The Support takes a little while to get back to you.

As an all-in-one platform, Intercom makes it easy to link docs and surveys to customer support chats since it's all housed in one place. It allows us to collect data on our users and use it for our marketing campaigns.

Easy to navigate, interaction, solid platform.

Response time should be lesser when we update the page.

A bunch of problems related to customer's inquiries and our team is able to help by using Intercom tools, like assignment, internal notes, etc.