Intercom Reviews & Product Details

Intercom is my primary tool when responding to a chat/email. I can easily organize all the chats and emails. very user-friendly , it is better than using a typical email platform.

When someone uses the @function and mentions you, it just shows under the mentioned category which I overlook sometimes. I think it could have been better if you will also add a pop-up notification function. Overall this is a very helpful communication tool for me.

It is an outstanding feature where the email can be sorted out automatically, so it helps save so much time sorting manually, it goes straight to the specific folders so you can easily manage the emails/chats.

The best I like about the intercom is the designation between teams and if the task would not be designated to your skill you may reassign it to the right team or department.

I'm able to encounter an update on intercom then after that my name on the system automatically reset to default and i need to edit it again please ensure that when update happen it remains all the information and put it back to default.

On the intercom, we were able to assist our guests and chauffeur to guide them and support them in every way. It makes our life easier as we have connections on every possible way

The intercom is simple to operate. The tool is straightforward for new users because it contains essential information and is quick to navigate. I can make a comparison between the intercom and another email application that we use. It dramatically aids customer service by giving excellent client satisfaction through its quick features and user-friendly layout, such as the valuable and entertaining bot.

Based on my experience, the issue with the intercom that I do not like is that there are times when some of the conversations take time to load. You are handling customers via phone, but the intercom inbox delays loading the customer's details. Aside from the delay, other bugs force the customer service staff to slow down their work.

It helps to have better and more accessible communication with us and our clients. Since this is a user-friendly tool, this allows us to track our history easily. I can easily monitor my conversation and help me review for growth.

What I liked the most about Intercom was having macros added to the system, as this is the best tool I have been using, as it would make my job easier and faster, and if you are

I cannot think of a downside to the intercom, as it is already perfect for me. I am only thinking of when you are set as away and reassign replies. Once the chatter chats again, it will be removed from your closed chat. And as well, the email is being sent right away, so if you need to change it, there's no undo, unlike with Yahoo. And have a grammar/spelling checker with the tool.

The intercom helps me with email and chats because of the macros. It benefits me to solve the question right away as I do not need to think about what to say or construct with the email with the help of macro.

My teammates and I wear a lot of hats in our small start-up. It is essential to be responsive to customers, and visitors to our outreaches and be informed about the customer's journey to make our interactions efficient, timely and valuable.

Still learning. I want to be able to use the template emails more quickly. I suppose I will know how to do that better after working with Intercom longer. For now, it's a bit of a grind.

Intercom expands the ability of our small team to do more with less and be professional, responsive and be on brand while tailoring our communications to a visitor's situation.

Easy to use to communicate internally and also User friendly. Can also easily update status and can create a draft message. Can also use macro for easy and fast email.

As of the moment, im not seeing any downside on using intercom

Easier to communicate, no need to stand up to go a particular station. And also, can make calls internally. No need to create an email body since Intercom can use macro

It is easy to use and very convenient especially for business purposes

I'm not finding any reason to dislike the intercom.

We are able to direct message our guest and our chauffeurs if there's any urgent information or issue that needs to bee communicated which is very reliable at all time.

So many macros to use for easy emailing and chatting

I don't have any bad feedback yet with Intercom. It is very user friendly and the interface is great

Send emails and chats easily.

Easy to understand UI. The fact that you can leave notes for your colleagues to see is most helpful. Having to balance Email and Chat at the same time is also great.

I don't like that we can opt for more themes, also, I wouldn't say I like the fact that reading an email through and through is also hard given the format that we receive them

We help out customers regarding their concerns through Chat and Email. Having to do both at the same time is incredibly advantageous and time saving. Leaving notes for our team is also noteworthy.

I like how we can easily access the link whenever we click it.

Since Intercom is very helpful, I don't see any downside of using intercom.

With Intercom I am able to streamline my work bysending Emails to Guests about Chauffeur's details.

I love the feature of intercom that gives you the ability to switch from chat and email seamlessly.

intercom not being integrated on our main tool, It will be a alot more efficient

It give us the power to ensure that our Clients are receiving important documentation in black and white at the same time it gives us the option to do chatting with them whenever our clients are not available through phone.

What I love the most with Intercomm is that this tool is the most useful tool we have in our organization where we can interact to our clients, sending chats and email.

For me, there's no reason for this tool to not be helpful because even if we are in aircall tool the client's information are also pops up to the aircall and I find it so helpful as well.

it help us interact with the clients and giving us at ease whenever that we need to resolve their concern and Intercomm is easy to use and learn ever since I started using it while on training.

It's is very useful when sending fast email to our customers

Nothing all that's in it is very useful in our filed of work

Sending email to our guest fast and accurately

the new feauture will allow you to see the details of the person you're chatting with like the name, phone number, email address and even the history and under what company name.

Sometimes you need to refresh so that you can see how many chats have been assigned to you.

The qualification feature is very helpful. You were able to see the details of the person you're chatting with.

Sending correspondence to the partners for them to know the additional details that will help and guide them on whatever topic we are trying to send or share to them.

So far everything is all okay and helpful not much technical issues its helping all of us to send certain message to the partners nothing to dislike or complain.

Sending information to the partners in order for them to know the details that they need to know that will help to do the right thing to give excellent services.

The intercom is a handy tool that helps us manage our chat, emails, and phone calls. The best thing is we can send our conversations and emails promptly because you can see the timestamp, which makes us efficient in sending customer replies.

Sometimes there's latency or lagging, but it's manageable. Maybe some updates will improve the system, but as of now, all is good, and I would like to see improvements in the system that might enhance its accessibility.

It is resolving time management when replying to the customers promptly and being productive since we can answer on time and have more customers to attend to, resulting in higher productivity.

Intercom is a comprehensive live chat application for customer service. It is extremely easy to use and have plenty of necessary and useful features. You also have a freedom to personalize the app basing from your own needs.

There are frequent outages and lags. I understand this instances are inevitable, but consistency is something that you would expect on the app you use on a day-to-day basis.

Intercom resolves punctuality. In the customer service industry, it goes without saying that response time is one of our priorities. The way the chatbot filters the queries and assigns it to the appropriate department, certainly helps out a lot in ensuring that the necessary actions are made.

Intercom has made it easier for us to receive, answer and initiate chat or emails. It is also very easy to locate past chats or emails with its search functionality. I also like the fact that it has a dark mode for someone like me who have sensitive eyes.

Nothing, actually. I really like Intercom specially the latest update. It is really easy to use and navigate and is very pleasing to the eye because of its dark mode functionality.

Having multiple applications for chats and emails. With intercom, you can do chat and emails. You can also use it simultaneously by opening a new browser. Just make a duplicate and you're good.

It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.

There is no such thing that I don't dislike Intercom. Intercom is a very helpful tool for everyone, it helps us to communicate and resolve every partners concern.

It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.

Intercom has all the information you need. it easy to use , and has all the option needed for every resolution. it has also good to know information. has macros

nothing all is good and everything is helpful.

when a certain customer has difficult concerns intercom has all the option and resoluiton to solve the concern.