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Intercom Logo
Intercom
4.5
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Intercom Reviews & Product Details

Intercom Overview
What is Intercom?

Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that ensure better efficiency.

Company Intercom, Inc.
Year founded 2011
Company size 501-1000 employees
Headquarters San Francisco, California, United States
Social Media
Managed by:
TH
Tony Hunt
CEO
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What Intercom is best for?
How does Intercom compare to Zoho SalesIQ?
What are the pros and cons of Intercom?
Intercom Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Intercom Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Intercom Media
Intercom video thumbnail
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Intercom Screenshots
Intercom screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 17, 2025
Intercom Logo
2,927 Intercom Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
SL
Shereca Leine L.
Founder
Share
"Intercom Review"
What do you like best about Intercom?

I really like this tool! As an agent who supports customers on a daily basis, it is very helpful and the interface is user-friendly. Convenient and easy to use!

What do you dislike about Intercom?

I don't have anything that I dislike about using Intercom. It's a very good tool for customer support. Very smooth and convenient, so far there's nothing bad I can say about it.

What problems is Intercom solving and how is that benefiting you?

The fact that intercom has automated responses at the beginning of the conversation, helps my customers narrow down their issues. Saves a lot of time for me and my customers!

Mid Market (51-1000 emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
WD
Wendy D.
Founder
Share
"The intercom at its finest"
What do you like best about Intercom?

Intercom is user-friendly and highly dependable when it comes to communication with others. On Intercom, one has many possibilities available, such as sending a picture or a file.

What do you dislike about Intercom?

There is nothing I do not like about the features of the Intercom, they are all functioning properly. This tool is performing great as expected! I'm glad it's meeting my needs.

What problems is Intercom solving and how is that benefiting you?

Intercom provides customers with chatbot support that can quickly resolve any issue that may arise. Intercom offers external linkage and other resources that may aid customers in their queries.

Mid Market (51-1000 emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
AM
Arnalyn M.
Founder
Share
"Intercom Analytics Review"
What do you like best about Intercom?

What I like best about Intercom is the interface of the tool which is very simple and user friendly. I also like that it allows us to use third-party software to make things a lot easier for us at work.

What do you dislike about Intercom?

I can't think of anything I dislike about Intercom as I never had any issues using the tool so far. Although I encounter some latencies which also cause by external issues such as the Internet speed.

What problems is Intercom solving and how is that benefiting you?

Intercom is indeed a big help in solving most of my work cases. It's very beneficial because it makes things easier for me in terms of answering and editing some statements. It is also good that it's allowing us to use some other tools aside from the tools the Intercm already has.

Mid Market (51-1000 emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
RG
Rassil G.
Founder
Share
"A great companion"
What do you like best about Intercom?

It is a best companion for my progress or development as a Customer Service, from it's composition that it's convenient or user-friendly to its impact in a reference of what a atechnology should be. It is also best that there is numerous survey about it that will be a huge help.

What do you dislike about Intercom?

Sometimes, it has unexpected latency but this is just a rare occurance. I still firmly believe that because of the survey's or analysis, the development of this will be infinite.

What problems is Intercom solving and how is that benefiting you?

Intercom is solving numerous problems in my daily life as a customer service, first is the convenience and second are the suggestion bots that will make my chat fiendly and professional.

Mid Market (51-1000 emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
KC
Karl John C.
Call Center Representative
Share
"A very helpful tool"
What do you like best about Intercom?

It increase my potential and make me work a lot easier than other App or website. This intercom helps me with a lot of things. I talk to different customers without having a problem or error with intercom.

What do you dislike about Intercom?

There's nothing I don't like with intercom. It's a very helpful tool. If there's something to improve, if it's other website to use for customer service and I advise them to do like how intercom works.

What problems is Intercom solving and how is that benefiting you?

It allows me to respond so fast with the customer. It benefits my profile with the customer since I respond so fast without delay on this intercom and it helps me solve the slow response to customers.

Mid Market (51-1000 emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
AL
Alvin Andrei L.
Founder
Share
"Intercom Analytics Review"
What do you like best about Intercom?

I absolutely love the intercom! It is so convenient and makes communication with customers smooth and effortless. I highly recommend this tool for business purposes! I know my friends would benefit from it too.

What do you dislike about Intercom?

I absolutely love using Intercom for its convenience in communication and combining it with other tools - it truly has made things so much easier! I couldn't be happier with it and can't think of a single downside.

What problems is Intercom solving and how is that benefiting you?

We are delighted to be able to communicate to our customers using this easy-to-understand and navigate tool. It is a great help for us in the workplace! I will definitely recommend this to my friends.

Mid Market (51-1000 emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
JD
Joshua D.
Founder
Share
"Intercom facilitates productivity in the workplace."
What do you like best about Intercom?

Intercom is an awesome tool for customer service teams in particular, as it lets you have conversations with customers right inside your product, send automated messages, and store customer data in one place. You can also use it to segment customers into different groups for targeting, and even assign and manage tasks for your team so nothing goes missing! It's an incredibly useful tool that can make your customer support processes much more efficient, and help you work smarter.

What do you dislike about Intercom?

I am extremely satisfied with Intercom. I cannot think of anything that I do not admire about it. This platform significantly facilitates work. I really appreciate Intercom and all that it offers

What problems is Intercom solving and how is that benefiting you?

Intercom is an amazing customer service tool. Not only does it allow you to quickly and easily respond to customer concerns, but it lets you customize the customer experience. By utilizing this tool you can save time and provide a more enjoyable customer experience. We are glad to have such a great tool available to improve the service we provide.

Mid Market (51-1000 emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
MN
Ma Mercedes N.
Founder
Share
"AWESOME!"
What do you like best about Intercom?

Navigating is easy with this tool and you won't have any confusion regarding the macros we're sending to our customers. All of them have been updated and are functioning properly. I've found this tool very time efficient

What do you dislike about Intercom?

Wonderful! It's great to hear that your Intercom is working perfectly fine and is helping you with your daily routine at work. I'm glad that there's nothing I can say to improve it!

What problems is Intercom solving and how is that benefiting you?

INTERCOM RESOLVING OUR CUSTOMER ISSUES BY PROVIDING A ACCURATE RESOLUTIONS TO OUR CUSTOMER. BENEFITS THAT I AM GETTING HERE IS THINKING LESS SINCE INTERCOME PROVIDING ALL.

Mid Market (51-1000 emp.)
Aug 30, 2023
 Source
Overall Rating:
5.0
HL
Harmon L.
Founder
Share
"Intercom Analytics Review"
What do you like best about Intercom?

I like engaging with other people especially my customers since we're using Intercom for business purposes.

What do you dislike about Intercom?

Sometimes, we're experiencing latency when sending messages to the other party.

What problems is Intercom solving and how is that benefiting you?

It's beneficial when it comes to engaging and interacting with other people. In my case, we're using it at work so it's really helpful to use intercom for faster transaction.

Mid Market (51-1000 emp.)
Aug 30, 2023
 Source
Overall Rating:
5.0
JR
Jennilyn R.
Subject Matter Expert
Share
"Intercom is a easy-friendly tool that can be used by anyone."
What do you like best about Intercom?

Intercom is user-friendly, you can easily gauge the icons and use of each function. It is a tool that agents can easily assist and interact with clients or customers.

What do you dislike about Intercom?

Intercom is a great tool to use and so far I like it so I would say it's not disliked but rather something that can be improved is the number of chats that agents can take at a given time.

What problems is Intercom solving and how is that benefiting you?

Intercom provides an efficient and wide range of assistance that will help customers to easily communicate with support and added a function artificial intelligence which really helps the agents.