Unclaimed: Are are working at Intercom ?
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that ensure better efficiency.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Intercom with other popular tools in the same category.
I really like this tool! As an agent who supports customers on a daily basis, it is very helpful and the interface is user-friendly. Convenient and easy to use!
I don't have anything that I dislike about using Intercom. It's a very good tool for customer support. Very smooth and convenient, so far there's nothing bad I can say about it.
The fact that intercom has automated responses at the beginning of the conversation, helps my customers narrow down their issues. Saves a lot of time for me and my customers!
Intercom is user-friendly and highly dependable when it comes to communication with others. On Intercom, one has many possibilities available, such as sending a picture or a file.
There is nothing I do not like about the features of the Intercom, they are all functioning properly. This tool is performing great as expected! I'm glad it's meeting my needs.
Intercom provides customers with chatbot support that can quickly resolve any issue that may arise. Intercom offers external linkage and other resources that may aid customers in their queries.
What I like best about Intercom is the interface of the tool which is very simple and user friendly. I also like that it allows us to use third-party software to make things a lot easier for us at work.
I can't think of anything I dislike about Intercom as I never had any issues using the tool so far. Although I encounter some latencies which also cause by external issues such as the Internet speed.
Intercom is indeed a big help in solving most of my work cases. It's very beneficial because it makes things easier for me in terms of answering and editing some statements. It is also good that it's allowing us to use some other tools aside from the tools the Intercm already has.
It is a best companion for my progress or development as a Customer Service, from it's composition that it's convenient or user-friendly to its impact in a reference of what a atechnology should be. It is also best that there is numerous survey about it that will be a huge help.
Sometimes, it has unexpected latency but this is just a rare occurance. I still firmly believe that because of the survey's or analysis, the development of this will be infinite.
Intercom is solving numerous problems in my daily life as a customer service, first is the convenience and second are the suggestion bots that will make my chat fiendly and professional.
It increase my potential and make me work a lot easier than other App or website. This intercom helps me with a lot of things. I talk to different customers without having a problem or error with intercom.
There's nothing I don't like with intercom. It's a very helpful tool. If there's something to improve, if it's other website to use for customer service and I advise them to do like how intercom works.
It allows me to respond so fast with the customer. It benefits my profile with the customer since I respond so fast without delay on this intercom and it helps me solve the slow response to customers.
I absolutely love the intercom! It is so convenient and makes communication with customers smooth and effortless. I highly recommend this tool for business purposes! I know my friends would benefit from it too.
I absolutely love using Intercom for its convenience in communication and combining it with other tools - it truly has made things so much easier! I couldn't be happier with it and can't think of a single downside.
We are delighted to be able to communicate to our customers using this easy-to-understand and navigate tool. It is a great help for us in the workplace! I will definitely recommend this to my friends.
Intercom is an awesome tool for customer service teams in particular, as it lets you have conversations with customers right inside your product, send automated messages, and store customer data in one place. You can also use it to segment customers into different groups for targeting, and even assign and manage tasks for your team so nothing goes missing! It's an incredibly useful tool that can make your customer support processes much more efficient, and help you work smarter.
I am extremely satisfied with Intercom. I cannot think of anything that I do not admire about it. This platform significantly facilitates work. I really appreciate Intercom and all that it offers
Intercom is an amazing customer service tool. Not only does it allow you to quickly and easily respond to customer concerns, but it lets you customize the customer experience. By utilizing this tool you can save time and provide a more enjoyable customer experience. We are glad to have such a great tool available to improve the service we provide.
Navigating is easy with this tool and you won't have any confusion regarding the macros we're sending to our customers. All of them have been updated and are functioning properly. I've found this tool very time efficient
Wonderful! It's great to hear that your Intercom is working perfectly fine and is helping you with your daily routine at work. I'm glad that there's nothing I can say to improve it!
INTERCOM RESOLVING OUR CUSTOMER ISSUES BY PROVIDING A ACCURATE RESOLUTIONS TO OUR CUSTOMER. BENEFITS THAT I AM GETTING HERE IS THINKING LESS SINCE INTERCOME PROVIDING ALL.
I like engaging with other people especially my customers since we're using Intercom for business purposes.
Sometimes, we're experiencing latency when sending messages to the other party.
It's beneficial when it comes to engaging and interacting with other people. In my case, we're using it at work so it's really helpful to use intercom for faster transaction.
Intercom is user-friendly, you can easily gauge the icons and use of each function. It is a tool that agents can easily assist and interact with clients or customers.
Intercom is a great tool to use and so far I like it so I would say it's not disliked but rather something that can be improved is the number of chats that agents can take at a given time.
Intercom provides an efficient and wide range of assistance that will help customers to easily communicate with support and added a function artificial intelligence which really helps the agents.