Intercom Reviews & Product Details

- Tabs on the left hand side of the screen, making the emails and other settings easily to be located. - Once you open a chat and email, the person can easily be identified by their name on the top of the screen and their qualification at the right side of the screen.

When the old interface of intercom was change to a newer version, some of he information given by the person who's reaching out is cannot be seen, i.e. Booking numbers, reason why they were reaching out and etc.

Intercom is a tool that helps me, us and our our organization in communicating and and providing assistance to each and every guests, bookers, and chauffeur that is all over the world.

Intercom is a great tool for us. It allows us to see how other users are making the most out of Intercom in very creative ways. It helps us maximize team productivity with the fastest shared Inbox.

There are no issues with this tool; so far, we've been using it for a couple of months, and even though it has updates, no problems have been encountered.

I am looking for a way to start new conversations—by using approved Templates on Macro automatically.

When using Intercom, navigating through the tool is so much more convenient as it has shortcut keys that I can use when communicating with people, and I can search past conversations using only keywords.

When I am using the tool, I do not see anything to dislike about Intercom as all the function this tool has is genuinely remarkable and leaves me with a great experience.

Communicating with people requires a platform where they can share their needs with the relevant team, with Intercom, this helps me significantly as I can chat with multiple people at once.

I can easily assign a ticket to my colleague I can snooze a ticket till anytime I want I can keep notes on a tikcket so that it can assist myself or another colleague.

I don't like the fact that a tickets remains in my bucket when the customer doesn't respond. That way I have to keep following through. It makes me have extra work each nedw day.

The problem intercom is solving is that it provides a tool that companies can leverage on to provide customer support for their products

This tool allows me to speak with my client via chat and this tool also allows me to save my auto-reply notes

You can assign tasks easily to someone that is why it is being abused by the other representatives.

This tool helps to respond appropriately and quickly; also it allows me to create automated replies.

Easy to use and understand. You can answer chats and emails, check a user's status, the ratings they are getting, the number of conversations and emails coming in, etc.

It's kind of slow sometimes. Accuracy is not 100% but is quite good. It's quite to go to a certain task sometimes. We could improve it by making all the buttons visible and with labels on them

We can communicate with our clients much faster and more efficiently. We can also see if we are failing or meeting expectations in terms of responding to our clients in a timely manner.

It has everything, its like all the chat support tools combined. You name it and Intercom has it. The ease of use and the amount of features supporting the team to ease the communication process.

The pricing can be reduced a little, along with having monthly subscriptions. Rather than having per agent per year, there can be a per agent per month or need basis subscription model to reduce load on users.

It is helping solve half of our customer support problems. Easing the report making for the customer support team by keeping all the data & reports ready. The report making machine is one of the best.

Very easy to use without the need of opening multiple applications for all you communication needs eaither via email or just a quick chat.

Nothing in particular as it is very helpful and reliable.

It makes my job easier and faster without the needs of oppening multiple application just to send or recieved email and constantly being available for a quick chat from work mate or the client

Good platform to provide customer service interaction. Better than any other system that I handle before a user-friendly tool to gives an awesome experience to my client.

It could be better to have more shortcuts code to provide efficient response such as opening and closing spiel or any kind of reply that is commonly use for typing.

Receive more ideas on how to deal with the customer by using auto-populated answers from the platform and strengthen my ability to multi-task during work hours.

The best I like about the intercom is the designation between teams and if the task would not be designated to your skill you may reassign it to the right team or department.

I'm able to encounter an update on intercom then after that my name on the system automatically reset to default and i need to edit it again please ensure that when update happen it remains all the information and put it back to default.

On the intercom, we were able to assist our guests and chauffeur to guide them and support them in every way. It makes our life easier as we have connections on every possible way