Intercom Reviews & Product Details

Is very helpful to have a live chat with our customers.

Some parts of the control panel could be more organized (or to have tools for organize). For example a drag&drop system for the Articles is nice but a bit tedious to scroll if you have many articles...

Customer support and sales are now easily wih Intercom. Customers are happier because they've service via chat 24/7

How it seamlessly integrates with our processes and our workflow. The fact that we can customise it to suit ours and our customer's needs.

Some of the dev technical features could use some improvements, mainly in terms of documentation. However, the team is always available for any questions.

Direct communication with our customers, email lists and user segmentation for specific use-case flows. We've been experimenting with the operator features to help us on the lead generation and qualification and to sort out some FAQ inquiries.

I love how we can talk with people who are visiting our site as well as respond to support soo quickly

I dislike the cost, but thats what comes with great software!

We are solving customer success/support communication issues by using Intercom

Easy to engage with leads and convert them into customers

It is a little bit expensive but you're lucky if you're a startup!

sales, marketing, support all handled by Intercom. Great product for hard problems to solve.

In a years time the software has NEVER been down for more than 1-2 minutes. The customer service is personable,kind, helpful, and actually implements feature requests. The software it's self is SUPER intuitive.

Unable to customize layout. Rating system should also allow for more direct actions automatically.

All customer interactions are seemless, tracking is taken care of , and customer support data metrics are easily customized.

That we can store all the attributes of our customers in the system

We cannot re-order or hide any custom attributes in the user view. My most important fields are buried within or at the bottom but only because of when we added them.

This has given us an additional marketing channel surpassing email

I liked how you can setup a custom bot for recurring questions/interactions

Could use more functionality/customization, but the team does an awesome job with updates!

Inbound lead generation / interaction

The segmentation tool is one of the best of the market and the easy way to send emails to a targeted segment is great!

That the educate tool is not a multilingual tools! It's also the case in the other tool. Please think global !

Having a very personalized chat and a very efficient support center. We earn time and money as well as a better knowledge of our customers and their needs.

I love the way that Intercom organises and sorts messages. It's so helpful to be able to add on saved replies and hashtags.. and GIFS! Which makes work lively and fun.

The only think I dislike would be the white colour of the pages. IT used to be more colourful and enjoyable to look at.

Responding to customers very quickly and being able to easily create attach articles to reduce enquiries for commonly asked questions.

I love how Intercom is so easy to use but I would love to have more integration with other sales specialized tools. Sometimes it feels like intercom is in the middle but I can't finish the deal on intercom.

Missing some integrations with some business tools.

Clients support and sales.

The web chat interface and it's integration to email.

Nothing I dislike About :) Using it for years

Potential clients that would come to my website and leave, Instead I greet them with live chat and get them as my client. Lead generation.

I love the bookmarked responses it makes my life so much easier! I also like the GIFs lol

It would be nice to have predetermined snoozing times that we can customize so I don't have to click that "custom" option every single time I need to snooze something for 6 hours.

We use it for course inquiries! It is a great selling feature as well.

The segments are incredible. Never did we know so many different profiles used our services

Not easy enough interface. Find it very difficult to navigate. Also would be good to integrate with other services like Xero and Sendgrid and twilio to connect user details with their usage of our core product

All customer usage, spending and sessions are tracked. We message our customers and know more faster through intercom. Without it we would be clueless about our customers.

I love the data and insights we can get from a lead and a user.

The pricing is kinda high if you have alot of active user which totally understandable.

It consolidates all inquiries we can in one platform. It also serves as email campaign platform since all our users are there.

The ability to customize responses and have an easy interface for responding to messages.

There isn't anything that I dislike about Intercom.

We have gained direct communication with our customers while on our website and have been able to realize sales that came directly from this communication tool.

The interface is great - thought brilliantly. It's feature-rich and easy to use. Customer engagement has never been easier to setup and manage. Apps are updated regularly with great features. No crashes, unresponsiveness or errors like with their competition. Their support is responsive and always willing to help. After all, it's a great product.

Pricing can get quite high depending on the usage. But it's worth it - Intercom is simply amazing.

Live-chat support, customer engagement, and knowledgebase. All is nicely handled with Intercom

We are easily edit our own content to allow our own customers to stay informed on our products and support material. Conversations are easily searchable to ensure quality that we are providing to our customers.

I personally do not have any dislikes about Intercom right now.

Ability to connect directly with our customers and solve any issues they are having with our own products. We are able to provide them direct updates on stock, feature requests, and new releases all from this interface.

Simple UI and configuring automatic messages and emails

So many features it is sometimes overwhelming. Sometimes a bit confusing understanding the terminology for their products, leads, users etc.

Live chat, follow up emails, interactive FAQ

We like the ability to embed Intercom into our mobile apps so that we can provide live chat support and sophisticated tracking.

There is nothing that we don't like about Intercom.

Definitely makes customer service better.

The best thing is new stuff coming along all the time and they keep conducting webinars, reading materials to let their users know of what's happening.

iPhone app should be more fast and when Operator is sending Smart suggestions of articles it should be more accurate and relevant.

Sales Inquires, Support Inquiries it's a complete package for us.