Intercom Reviews: 4.5/5 — Highly Rated

It's great to hear that you find Intercom easy to use since the macros were already provided and the directions are easy to access. With the features available, you can easily find what you need in order to make the most of the platform.

The application occasionally becomes unresponsive and the features are not updating in real time. That includes delays in showing and closing chats. However, it is still easy to access.

It is easy to assist the customer and can provide the accurate and correct resolution needed. To make them satisfied and happy with the help they needed. It is also easier to understand.

Intercom is accessible and friendly-use. The macros are easy to find since the the system is well designed the information can be easily accessed and easy to understand.

The system sometimes hangs and there was a delay in showing and closing chats. Also, sometimes the macros does not show for few minutes, a disadvantage since there was a time limit.

It is to make the customers happy and satistied with the resolution provided. It benefits us since we are assisting the customer the conversation will flow smoothly.

team and patient messages/ notes. easy!!

I have absolutley no complaints about it

There has been no miscumunication as everyones nores and messages are listed in one place.

Its user interface is the best on the market.

Would like to see best features for tier II and tickets management. It doesnt make sense to me that it's still so lighweight on that.

Customer support. onboarding

I like intercom because it helps me a lot with my work and it helps me to provide fast and efficient assistance with customers that are having an issue with their orders.

Nothing. Everything with intercom helps me a lot. It helps me respond to the customer. provide efficient services, provide what the customer needs to know and what they need.

Provide service with the customer, provide information, what they need, what they request and what they need to know about the process and the status of their refund or status of payments

With its seamless customer communication, Intercom is impressive. Customer assistance is improved with real-time chat, automated messaging, and personalized interactions. The intuitive interface improves team communication, and thorough analytics provide information for ongoing development. For companies aiming to succeed in client engagement, Intercom is a game-changer.

The platform's extensive features and customization options may be overwhelming for some users, leading to a steeper learning curve. Also, relying too heavily on automated messaging can lead to a lack of personalization and potentially alienate customers.

Intercom addresses the challenges associated with customer communication, support, and engagement, ultimately helping businesses build stronger customer relationships and drive growth.

Intercom is a fantastic platform for customer service teams, providing the ability to communicate with customers within the product, send automated messages, and keep customers' information organized. It also allows users to divide customers into different groups, designate team tasks, and keep track of them, making customer service processes more efficient and creating a more streamlined work environment.

I am beyond pleased with Intercom and all of its features. It truly makes a huge difference in my workflow, it's hard to find anything about it that I don't like. I am extremely appreciative of Intercom and all that it has to offer.

We are so excited to have Intercom as part of our customer service suite. This amazing tool allows us to provide our customers with swift, personalized support. Plus, with Intercom we can save time while giving our customers a great service experience. We are grateful to have this fantastic tool to help us serve our customers better than ever!

There are numerous things that I like best about Intercom. First is the user-friendly method and its overall composition. The graphic design is modern and easy on the eyes, with this, it helps every method convenient and as easy as rocket science.

It was close to perfect, but if there's one thing that I think would be an improvement in Intercom, it's the latency that I rarely encounter. Furthermore, it's also the access that is for full users only like the number of tickets you processed per day. I hope that access like that, would be eligible for all users/consultants.

There are numerous problems that have been solved by using Intercom. For the customers, I was able to respond to them on-time with correct, professional, and accurate grammar because of Intercom Digital Customer Service Bots, with this, customer concerns and feedback have been a satisfaction and motivation to do my work. Intercom solved problems that users are always encountering, and it is a big thanks to the engineering team who worked hard to make Intercom accessible.

The communication with the customer is clear and it is easy to utilize the intercom for better service experience.

I have not seen any downfall of the intercom so far.

Customer service

Text expander and also more friendly feature

Nothing intercom is friendly and easy to use

Inctercom is our maint tool for chat messaging so we assist the customer in a timely manner by using this interface.

I really like this tool! As an agent who supports customers on a daily basis, it is very helpful and the interface is user-friendly. Convenient and easy to use!

I don't have anything that I dislike about using Intercom. It's a very good tool for customer support. Very smooth and convenient, so far there's nothing bad I can say about it.

The fact that intercom has automated responses at the beginning of the conversation, helps my customers narrow down their issues. Saves a lot of time for me and my customers!

Intercom is user-friendly and highly dependable when it comes to communication with others. On Intercom, one has many possibilities available, such as sending a picture or a file.

There is nothing I do not like about the features of the Intercom, they are all functioning properly. This tool is performing great as expected! I'm glad it's meeting my needs.

Intercom provides customers with chatbot support that can quickly resolve any issue that may arise. Intercom offers external linkage and other resources that may aid customers in their queries.

What I like best about Intercom is the interface of the tool which is very simple and user friendly. I also like that it allows us to use third-party software to make things a lot easier for us at work.

I can't think of anything I dislike about Intercom as I never had any issues using the tool so far. Although I encounter some latencies which also cause by external issues such as the Internet speed.

Intercom is indeed a big help in solving most of my work cases. It's very beneficial because it makes things easier for me in terms of answering and editing some statements. It is also good that it's allowing us to use some other tools aside from the tools the Intercm already has.

It is a best companion for my progress or development as a Customer Service, from it's composition that it's convenient or user-friendly to its impact in a reference of what a atechnology should be. It is also best that there is numerous survey about it that will be a huge help.

Sometimes, it has unexpected latency but this is just a rare occurance. I still firmly believe that because of the survey's or analysis, the development of this will be infinite.

Intercom is solving numerous problems in my daily life as a customer service, first is the convenience and second are the suggestion bots that will make my chat fiendly and professional.

It increase my potential and make me work a lot easier than other App or website. This intercom helps me with a lot of things. I talk to different customers without having a problem or error with intercom.

There's nothing I don't like with intercom. It's a very helpful tool. If there's something to improve, if it's other website to use for customer service and I advise them to do like how intercom works.

It allows me to respond so fast with the customer. It benefits my profile with the customer since I respond so fast without delay on this intercom and it helps me solve the slow response to customers.

I absolutely love the intercom! It is so convenient and makes communication with customers smooth and effortless. I highly recommend this tool for business purposes! I know my friends would benefit from it too.

I absolutely love using Intercom for its convenience in communication and combining it with other tools - it truly has made things so much easier! I couldn't be happier with it and can't think of a single downside.

We are delighted to be able to communicate to our customers using this easy-to-understand and navigate tool. It is a great help for us in the workplace! I will definitely recommend this to my friends.

Intercom is an awesome tool for customer service teams in particular, as it lets you have conversations with customers right inside your product, send automated messages, and store customer data in one place. You can also use it to segment customers into different groups for targeting, and even assign and manage tasks for your team so nothing goes missing! It's an incredibly useful tool that can make your customer support processes much more efficient, and help you work smarter.

I am extremely satisfied with Intercom. I cannot think of anything that I do not admire about it. This platform significantly facilitates work. I really appreciate Intercom and all that it offers

Intercom is an amazing customer service tool. Not only does it allow you to quickly and easily respond to customer concerns, but it lets you customize the customer experience. By utilizing this tool you can save time and provide a more enjoyable customer experience. We are glad to have such a great tool available to improve the service we provide.

Navigating is easy with this tool and you won't have any confusion regarding the macros we're sending to our customers. All of them have been updated and are functioning properly. I've found this tool very time efficient

Wonderful! It's great to hear that your Intercom is working perfectly fine and is helping you with your daily routine at work. I'm glad that there's nothing I can say to improve it!

INTERCOM RESOLVING OUR CUSTOMER ISSUES BY PROVIDING A ACCURATE RESOLUTIONS TO OUR CUSTOMER. BENEFITS THAT I AM GETTING HERE IS THINKING LESS SINCE INTERCOME PROVIDING ALL.

I like engaging with other people especially my customers since we're using Intercom for business purposes.

Sometimes, we're experiencing latency when sending messages to the other party.

It's beneficial when it comes to engaging and interacting with other people. In my case, we're using it at work so it's really helpful to use intercom for faster transaction.

Intercom is user-friendly, you can easily gauge the icons and use of each function. It is a tool that agents can easily assist and interact with clients or customers.

Intercom is a great tool to use and so far I like it so I would say it's not disliked but rather something that can be improved is the number of chats that agents can take at a given time.

Intercom provides an efficient and wide range of assistance that will help customers to easily communicate with support and added a function artificial intelligence which really helps the agents.

The balanced assignment feature is beneficial for me. It makes the assignement of tasks straightforward, seamless and fair. It is also significant that those with admin access can mark urgent cases as high priority so they can be worked on immediately.

I wouldn't say I liked the sound notification before because it rings for all new messages. I would probably prefer to have its rings just for new cases that come into my primary inbox. It somehow interferes when I am on a call, so I am muting the notification for the website overall.

The main thing for me is that it solves the assigning of cases issue. Before, it was tough to handle a case as it seemed unfair to take all the problematic cases while the easy ones had been cherry-picked already.

The navigation of this system is easy and intuitive, so there’s no confusion when sending our customer macros. Plus, they are all regularly updated and working correctly, meaning that I’m able to maximize my time using them.

Great! I'm happy that all the equipment is working perfectly and that you're using it regularly. Is there anything else I can do to make using the intercom easier for you on a daily basis? Let me know if there's anything else you need.

At Intercom, we strive to provide our customers with accurate resolutions to their customer issues, while minimizing the stress on our customers. We are proud to offer the highest level of customer service so that our customers can be confident their needs are met with the most efficient solutions.

At Intercom, we strive to give our customers a great experience from start to finish. That's why we've developed a system that allows us to send messages with the correct grammar and punctuation to make sure that our customer service is top-notch. We're committed to creating products and services that our customers love!

Intercom was some times has some latencies, some messages are late to show on our end and sometimes doesn't has an access on some tools. Also, Intercom keeps loading.

Intercom strives to provide a positive experience for our customers from start to finish. That is why you created a system that allows us to deliver messages with proper grammar and punctuation to ensure that our customer service is excellent.

Intercoms are communication devices that allow two-way audio and sometimes video communication between two or more rooms or areas within a building or facility. They come in different types and sizes, ranging from simple door entry systems to complex communication systems used in large commercial and industrial settings.

We're currently working hard to improve the platform and are doing our best to ensure that our customers have the smoothest possible experience. We understand it can be frustrating to experience issues with the platform, but rest assured, we are continuously working to improve it. We appreciate your patience while we work to resolve this issue.

intercom helps us send messages with correct grammar and make sure to provide good customer serviceAt Intercom, we strive to give our customers a great experience from start to finish. That's why we've developed a system that allows us to send messages with the correct grammar and punctuation to make sure that our customer service is top-notch. We're committed to creating products and services that our customers love!

I like it best when we can use third-party AI assistance like Grammarly without experiencing any bugs or issues. I like it even more because the interface is very simple which makes it easier for us/ me to navigate the tool.

What I dislike about it is that sometimes there is a delay but I'm not really sure if an external issue can be also the cause of it like a network connection error.

The intercom makes it easier for us to communicate with the customers. The simple interface makes our work more efficient and precise which helps us not be hassled when doing our Job.

You can easily use some macros that are already given on the list, and you can create a persnal macros or copy and use some articles, and correct your grammar on AI tools.

Sometimes, there are like a small bugs that we're encountering. Such like a, when there's already an automated closed that has been inputed but after you submit it as close it will just re opened and it will go back into your bucket like.

We usually solved the customers concern such as refund, but some information has been already provided by the Ai bot and giving us the advantage to lessen our work.

It's fast and very easy to use. We love inputting macro to the intercom and it makes our work very easy. This intercom makes a better world for a person like us.

There's nothing I don't like about the intercom. Everything works better and is fine. I don't see anything wrong with intercom because it's fast and easy to be used by a person like us.

It helps me communicate with the customers and helps me provide solution to the customers. It helps me provide a fast and better solution because it's fast and it allows me to response as early as possible.

They have a thing for almost everything you need. When you need something, it's almost certain that they already have it, it's simple, and will be set up with few clicks. Their customer experience is amazing, it's very self-service, and all types of information are available anywhere you need.

Unfortunately, the excellence is charged accordingly. It is one of the most expensive softwares you will pay for. It could be a little less, specially if you're in a country where your currency is lower than theirs.

The triggers they offer are great to start conversations in each step your client is. It is amazing how simply you can set up some messages and make it become automatic

The way we can help our customers in real time with clear communication would be the best selling point for me. Also, the way we can create and customize our own macro's for efficient resolution is a plus point.

The least helpful trait that the intercom has is latency. I know that the internal team is doing their all to reduce the latencies which is why we are not putting so much hate to intercom.

Our customer's problem would be the problem that the intercom is helping us solve. If they have any issues regarding Zip they will reach out to us and with the help of intercom we are able to help them and solve their problems.

The intercom is easy to use and helps me connect with my customers. It also shows customers' satisfaction with just a click of a button. This means that Intercom is the way to go!

Well, just like any product, the intercom has also some flaws. For example, sometimes, I have experienced some downtimes. I really do need them to step up during those time of troubles and fix the site immediately.

It bridges the customer to our system. It makes it easier to communicate to them and address the issue on our end. That's why, the intercom is really useful in our business.