Intercom Reviews & Product Details

The setup guide of Intercom is excellent and I love the simplicity of the interface where everything is in one place. It's amazing how you can talk to both your peers and customers at the same time. One feature that I like is how the enter key is not active to avoid unwanted message to be sent accidentally.

The only minor issue I have with Intercom is that sometimes, my chat will end when I press a certain key combination, of which I am not sure what it is. But it's great that you can immediately reopen the chat conversation. Other than that, I am currently unable to come up with any downsides to using Intercom.

Our team can more easily manage our queues because of the visibility it provides. While being straightforward, the chatbots are efficient at responding to customers' general questions. All team members can also see conversations and collaborate easily thanks to transparency.

It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.

There is no such thing that I don't dislike Intercom. Intercom is a very helpful tool for everyone, it helps us to communicate and resolve every partners concern.

It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.

Intercom has all the information you need. it easy to use , and has all the option needed for every resolution. it has also good to know information. has macros

nothing all is good and everything is helpful.

when a certain customer has difficult concerns intercom has all the option and resoluiton to solve the concern.

Intercom is a comprehensive live chat application for customer service. It is extremely easy to use and have plenty of necessary and useful features. You also have a freedom to personalize the app basing from your own needs.

There are frequent outages and lags. I understand this instances are inevitable, but consistency is something that you would expect on the app you use on a day-to-day basis.

Intercom resolves punctuality. In the customer service industry, it goes without saying that response time is one of our priorities. The way the chatbot filters the queries and assigns it to the appropriate department, certainly helps out a lot in ensuring that the necessary actions are made.

What I like the most about Intercom is that it gives us a lot of opportunities to make our interactions easy; we can leave notes exactly on the conversation to allow a few people to see and collaborate for a better solution before responding. We also love the way how intercom keeps everything in good record so we can easily go back and look for the conversations needed for our references.

I have nothing wrong to say about this app, in fact it is great to have this experience with the app and it made our work easier and convenient. I wish we could have a better way to check all the contact history of whose agent handled the case before.

It solved our concern with regards to the templates and Macros, we are able to properly automate the emails we are sending and schedule the response needed for our consumers.

I was able to see all the conversation and emails that needs to be address right away.

None, Because intercom is a user friendly app

It is solving my problems to identify the task that needs an urgent action and empowering me to be more efficient.

It's simple, and easy to use. It let's me reach out to whom I need to contact.

Lately, it keeps on lagging. It takes time to load a contact.

It helps us to communicate to our clients and partners.

It is very user-friendly. I can access the intercom with flying colors. I can use either assisting customers through chat or email. It is more convenient to use other than the other competitor.

Since I have been using it for a couple of weeks, I do not see anything that can lead me to dislike the intercom. It is straightforward to use and you do not need to actually learn to use it.

It is not actually the problem. But, Intercom assists us in connecting with the customers via chat or email. An easy connection with them can lessen the work and effort that I will use.

What amazed me about Intercom is that you will see the qualifications of the caller. Wherein their name, phone number and email are indicated. The cool part is you can add multiple emails if you need to send a copy to someone accountable for a specific concern/matter. This feature helps me to save time by not sending different emails.

As of the moment, I have found no reason to dislike Intercom. In fact, I really love the feature where you can see your colleague's previous emails. This will help me to check on how they resolved the issue or what resolutions are provided. It will be easy for me to handle if the customer/guest requires further assistance without asking them to repeat their concern.

Intercom resolves an issue by reviewing previous emails or conversations with your team. This is vital and beneficial for me as this not only helps to check the previous resolution, but I can have a reference to how they handled the email or chat well. And for rookies, this is a significant opportunity to improve their knowledge of the company's product.

this is nice all the features is good and easily works find and very very frinedly. The program work faster and work well. 24hrs working with the intercom is nice.

none so far! i don;t hate the intercom. this is a program of my life. this is like a family to me. like a everyday user. this is perfect intercom. all of the features is good.

all of the problem in the company. easly to chat messgae live chats. very timely and no lags and no intermidiate. this is program is nice in everysay users. like no one else.

It helps us a lot in handling chat or email messaging thru our guests. It's straightforward to use, and the shortcut keys to the whole email format greatly help us with fast and reliable actions.

None so far; everything is excellent and fast; we love how the theme works as well; it can be black for our eyes not to be sore while reading an email. Happy to use.

It saves time and effort in sending emails or messages to our guests. Having the shortcut keys and typing email titles helps us a lot in replying to our customers.

Intercom is very user friendly you can easily switch the channel you would like to use between email and chat. You can also see the rating right away. Unlike other chat platform, it will take a while to be able to see the ratings.

For me, I think the feature that needs to improve with the intercom is to have the ability to change the channel because what I noticed is that, when the customer responded via email, we can no longer respond via chat even though they initially reached out via chat.

Customers have the option to send an email, or chat with us using one thread only which helps us to see previous conversation easily and we can assist the customer where the previous agent left off.

Very easy to use, easy to navigate and user-friendly tools. Also, its easy to find the previous cases you handled and the option to have two kinds of interface is really great. (Light and Dark theme)

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

The interface is user friendly, well organized and easy to use. Every button is very useful and the sleek design makes it enjoyable to use as it is easy on the eyes.

Recently, I am experiencing lags on the Intercom. While using the app, there's a time that it will stop and even if I click another button it takes a long time to respond.

It helps us to easily communicate with our customers through chats and emails. We also receive customer's account information on Intercom everytime they contact us and it's easier for us to support them as this tool is consolidated with our other tools.

It's my first time using Intercom in my current company and what I like the most is, you can navigate this tool easily, and you are able to use both chat and email in just one place.

I don't see any other downside while using the intercom, aside from creating some Macro (Spiel). When an update happened last year, the ability to create a personalized macro was removed and I am not sure if that was being taken out by our company or the Intercom itself.

Intercom is the tool we use to communicate with our clients, and it is very easy to provide them with the support they need as we can navigate email and chats in one place.

We use Intercom on a daily basis to chat and email our partners or customer, and assist them with their concerns and requests. Using Intercom to interact with them makes our job so much easier.

There's not much to dislike about Intercom, really. If anything, it's the fact that it automatically times out if you become idle for a certain period of time..

Recently, Intercom has updated the automation section which gives us the ability to create custom answers and this really saves us so much time as we don't need to manually type everything.

I have been using Intercom for more than a year and excellence to everyone who started this tool to make people's lives easier. Easy to navigate, very user-friendly that even people who use this for the first time will not have a difficult time navigating everything. No need for a specific training. Terrific tool!

I just had a bit of a strenous time finding where to add another email address where I can forward an email. This feedback is for the latest version of Intercom. But over time, I was able to find where I can do such.

Intercom solves the clutter by categorzing which one should be in the email section and which one should be in the chat section automatically. Very efficient! Very systematic!

What I love about Intercom is we have a visibility to all of the chats and emails. This way our team can work together and can follow up any pending emails. All emails is visible to our team so we won't need to wait for other staff to come from their off just to follow up an email or chat.

Well, maybe we can have an option to snooze a case to certain channel without reassigning it to others. I find it hard to snooze a case to a certain channel when all of my colleagues are active as it will just end up on their bucket.

It helps ou team to follow up a pending case whenever the other staff is not available. The software allows the team to have a visibility to all the upcoming emails and chats. As well as the previous cases we have handled.

It is so organized. All of my accomplised task are easily tracked down. Also It is very user-friendly to navigate. Having an inbox also allows me to manage easy.

I can't think of anything else because it is designed so easily to navigate and it is not so intimidating to use.

Being able to solve our customers' concerns over this platform is so beneficial since I can multitask such as call the guest and the same same time chatting with other guest.

It is a faster way to send messages, with real-time access to CSAT and lighter support volumes and the only platform to combine the power of automation and human customer support.

The page where you must send a message has some delays as it took a long time to load.

It improves agent experience. Customer satisfaction has increased. It helps to resolve every guest's concerns, which can often be more complicated. This allows businesses to grow.