LiveChat Reviews & Product Details

LiveChat is an important tool for attracting customers to the site in my company. Since the introduction of LiveChat, our volume of incoming phone calls of customers has decreased by an order of magnitude. Most of our customer acquisition now takes place on this platform, through the form on our website. Customers like to have immediate access to someone when they need it. And LiveChat includes great opportunities that provide metrics and data to improve planning, tracking.

I want Livechat to introduce a feature that allows users to call us on the Livechat dashboard.

We use it to answer questions from users on the site. We have a lot of canned answers prepared, but constantly collect new questions to add to our FAQ support and experience new ideas for art products.

Livechat is extremely user friendly. The page set up is appealing to the eye and makes it easier to use!

Sometimes the notification doesn’t appear

We use it to better communicate with our online customers, its beneficial for us because its directly linked with the companies website.

Livechat helpdesk software was easy to setup and easily understood in terms of the work environment (ui). Pricing is fair enough at $149 monthly for the enterprise version,which is what we use at work.I am particularly impressed by the amount of help guides available on Livechat website ,majorly in article or short video tutorial which help users maximise the benefit of the best helpdesk program I know about Livechat.

Livechat maybe needs to introduce an audio call feature .I recently had to chat with a company's customer care agent recently and made use of their audio chat feature,and I felt it would be an addition,if we can have this on Livechat too.

Everything that has to do with customer service interacting with clients and partners is what Livechat does. It practically saves us and the our clients and partners a whole ton of time,we would had spent responding to customer query on the call cedntre. It is a fast ,seamless and efficient way for clients to reach out to us.

Teaser of what clients wants for prior to the real time sending.

Application is total superb, hence if provider can enhance the user experience will greatly help the user with usability.

Customer accessibility with the service we are providing.

We have been piloting LiveChat for 30 days and have just converted to a subscription. The main reasons we like Live Chat are: (1) ease of use, (2) excellent customer service, (3) added value to our website, and (4) our immediate availability to our clients.

We have only been using LiveChat for 30 days. So far, we haven't found any features that we dislike.

Research shows that the ability to chat live leads to a higher execution of sales. Likewise, the ability to chat live adds a great depth to the customer service experience. We have found that, in today's world, people are looking for efficient and immediate answers. Being able to ask the question and receive an immediate answer, instead of waiting for a return call or email, provides a high level of satisfaction to our clients.

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

I can say that all communication is great and does not have any delay. All facilities are open and understandable so we don't lose our time to learning about that solution.

I like that of every chat and always develop the quality of our support to our customers. With the opportunity of this platform, we can do much more than ever. We can cooperate with our clients and always be sure that they have all our support.

I love the simplicity of this platform. Easy to understand ,pleasing to the eyes and gets job done (fantastic website visitor analysis).

Sometimes the Livechat app. malfunctions on Android ; this should be fixed.

In the past ,we had to deal with inconsistencies on the part of software we had used in time past,particularly ticketing. Livechat solves that problem,ensuring users could contact us when we weren't online and be sure to get a response. This obviously led to us closing sales faster and spending less resource and time putting calls across.

I love Livechat sales integration with our Facebook brand fanpage, which enable clients communicate with customer service, right from Facebook. The ticketing feature is also dynamic, allowing the support tean respond to customer tickets by simply replying to email notifications of this tickets.

Will be brilliant if Livechat improves on third party integration capabilities. For instance, we are unable to integrate our Livechat with salesforce.

Livechat is an effective means for our clients to get across to us 24/7 from the comfort of their smartphone or pc, at no cost.

Ease of use, Desktop Program and website

Can be hard to find chat records if not in your name when confirming a client

Customer Support and Sales. Helps with customers who may not have time to call in.

Livechat provides us with the most important statistic regarding our help desk teams performance at a glance via Livechat dashboard. As a data analyst, I am very much concerned about safety of data exchanged on this software. Our conversations on Livechat is safe, due to its 256bit SSL encryption protocol.

Livechat need introduce a phone call feature into this effective helpdesk software.

We use Livechat to stay ontop of communication with our customers and client. It is the most cost effective, convenient and efficient medium of communication between our support team and customers.