LiveChat Reviews & Product Details
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Quick communication tool, easy to use.
Messaging platform options ans availability
Customer service, questions and problmes from patrons
A lot less crashes than some of the software I have tested out for live chat in my industry we had quite a few to choose from and this was one of the front runners because of its ease-of-use and user-friendly interface.
The only thing I did not like was it wasn’t quite as customizable and some of the interfaces that were available looked very generic which is ultimately why my company decided to use A different more customizable chat client but for small businesses it would definitely get the job done if you don’t need your branding to be prominent in the application .
It is a basic live chat platform and it gets the job done it prevents the need to tie up our 800 numbers and phone calls with general things that can be answered over chat it’s pretty streamlined and allows for client feedback to better customer service provided through this medium.
Utilizing this service to help communicate customer service issues
It is not a direct connection with the customer
Direct connection at any point of the workday
The interface is intuitive, simple and easy to learn.
Tech support was roughly 8 time zones away from our company and it took a week to get 1 question answered. Simple questions could get answered using their chat during regular work hours. More complex questions were more difficult to handle quickly.
We used Live Chat to assist with our new website. Online Chat in general is an incredibly valuable tool for any company.
From what I remember LiveChat was integrated in our website as a chat plugin. We only used this for a few months before switching to Tawk.to which is free.
I believe it worked OK on our end but we ended up using another chat software because we are not getting that too many chats so we opted for a free software.
We are a foundation, non profit company and we help other people get educated in their online businesses. We dont get too many inquiries so LiveChat was not fit for our company,
It is very convenient and easy to use for both parties.
I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.
It probably makes it easier on the employees that have to do this customer service.
It is a helpful way for leads to come in through the website/computer
This software is very outdated and confusing to use.
We often miss leads due to confusing in using the software and people are not motivated to use it.