Nextiva Reviews: 4.5/5 — Highly Rated

The ease of access to support staff, Making changes are very easy to coplet

The upselling of sales staff always wanting to provide service that are not needed in our type of business

Giving us a connected phone call system across several independent offices

We have used the Nextiva service for over a year now. It has been a significant upgrade to traditional business phone service. I enjoy using the desktop app in the office to make calls, track the history of calls, record notes of calls, and text replies.

The nature of our business does not track the analytic functions that are possible, so these are not really of any use to our company.

Switching to the Nextiva system has significantly lowered our costs for phone service while also providing the video conferencing and mobile services that we need.

The connection that you have with other people is what makes it unique. It is very useful due to the fact that we have several calls in the day and the people requests for our help.

The downsides of using nextiva it might possibly be that sometimes due to the internet connection, when we are in a phone call and is conferenced, one of the parts might leave but not for own will, but for low audio quality.

It helps so much the communication with the clients with their requests and also with the technicians and tenants. It is very suitable for persons that work outside the country of the main enterprise.

You can download the app in many countries, you just need internet connection and its easy to download and very friendly to use, you can also hear very clearly.

In many countries you cannot download the app in your phone, because it does not let you or the app doesn't have it. Also if we have the phone and the app, it rings in both

Communicate with people easier, we don't need to send phones everywhere, just download the app and start calling. It is as if you had your own phone, it doesn't feel different.

I would say that the ability to make adjustments to the call flow/programming, users, admin on the client end is extremely helpful. So much better than the old!

Due to the complexity of our setup, we spent a considerable time in the initial set up of our service and call flow. Now that setup is complete it is fantastic!

Nextiva has solved our issue of administrative access to our voice mail system and call routing. It has also been very beneficial in the remote capabilities using the app.

It is super reliable and has excellent customer service

its a little pricy, but its all worth it

Working remotely has become very easy using Nextiva. Plus, if I move, I can take my phone and I don't loose my number

The most helpful about Nextiva is that you can communicate from anywhere when you are working.

I think I don´t have any dislikes about Nextiva.

Nextiva is solving our way to communicate in the job.

Nextiva was able to provide a custom solution for our very small business. We are no longer paying for seats we do not need and will not use. The app seems to be very intuitive and simple to use, and the onboarding representative was exceptionally kind and thorough.

I would like to have the ability to add extra holidays to the out of office holiday setting. We sometimes take different days off than the actual holiday, to accommodate our customers.

Nextiva gives us a custom telephony solution tailored to our small business' specific needs. We no longer pay for seats and service that we do not need and will not use.

The Nextiva app helps us a lot in our job. This app works perfectly and allows us to communicate with all the customers and coworkers in an easy way. We used Nextiva app every day and everyone loved when we started to use this amazing app.

Sometimes the app has network issues but that's normal in this type of app. In our company, everyone enjoys using this app to communicate with all the customers and carriers.

We were having issues with communication with GoTo because the app started having a lot of issues. We changed to Nextiva and all the issues were solved. The company use everyday this app and help us a lot to communicate with carriers, customers and coworkers.

The options available as far as extensions. Call flow, faxes etc

Nothing was really a problem. The rep was incredible helpful

I needed a business phone line to help direct calls

Very easy to use and friendly for new users in this application. Transferring calls is not a problem; all voicemails are also notified via email. Such a great app!

Nothing, I don't have any issues with the new Nextiva. I like it and I've been using it for a year

no problem at all

great experience to talk with client. Patient reported great use of the plataform

nothing, no I dislike anything about it

better communication with patient and all staff

I love the simplicity of the tools and software. This app has improved productivity by assisting in the call flow.

Nothing to dislike as this app is constructive and helps work flow move quicker.

Nextiva solves the possible overwhelmedness a colleague could feel over call flow. Calls are more organized and easier to manage.

We just started using Nextiva, but so far we are very happy and excited with the service. One of the main advantages is that it allows us to consolidate our business communications on a single platform.

The only downside so far is the additional cost of using a third party service. That being said, I believe it will end up being more of a help than a hindrance.

A centralized communications hub for our business, where clients can call in to a single number and reach any of our staff. It will also facilitate our internal communications among our team, several of whom work from home.

The ease of setting up the service we needed.

I don't see any downsides yet, we just began using the service.

Having a voicemail greeting when we are unable to answer the phone.

The support from the staff, the support webpage, and the turnaround time for assistance and responses.

Some of the technology advancements but all great things takes time.

I am new to the company I work for and a primary user and support for my team. The features are so helpful that I don't need to be as hands-on, and everything I need is available.

I've been through the onboarding processes with Nextiva, more than once. I've utilized the same sales rep each time. He is patient through the decision making process and makes it "easy" to decide what is needed. When comparing services, it "easy" to identify the value Nextiva offers over their competitors. It is "easy" to set up the initial account and port numbers. Finally, Nextiva is "easy" on your pocket book. When you compare the cost of phone system ownership, plus repairs and maintenance, you can easily see why a service like Nextiva is not only a great value, but how it can save money, over the years of use.

I am very happy with nearly every aspect of being a Nextiva customer, except possibly one. One feature I need is isolated in it's own portal and not part of the rest of the phone services solution. I'm speaking of FAX. The FAX portal needs to be integrated with Nextiva's NEXTOS portal and updated to match the NEXTOS UI. As it is, faxing requires a separate login/password and use of an antiquated, non-user-friendly system.

My company needs an easy-to-use phone system with Automated Attendant and an easy-to-design call flow. Nextiva has provided all this in spades. One simply has to design the call flow, with Nextiva's easy-to-use tool and then record the greeting prompts for the Automated Attendant.

I have used various services and vendors throughout my professional career, and what makes Nextiva using it great, despite some of the challenges, is working with Kristi, our account manager. From the moment we began our collaboration, Kristi displayed unparalleled professionalism, expertise, and dedication. She consistently went above and beyond to ensure that all of our needs were met. Her commitment to customer satisfaction is noticed. I highly recommend Kristi to anyone seeking a top-notch account manager who will elevate their business to new heights.

Some of the reporting and data analytics capabilities aren't the best compared to other call centers out there. It's manageable but there is room for improvement.

Call Center management and call flow management

I like that once machines and services are set up, things just work. My interactions with customer service have been in regards to account changes and new user set up and I have only had positive experiences with our rep. He is kind, friendly and gets the job done.

I don't have anything about my experience with Nextiva that I dislike.

Nextiva is providing us phone connectivity to the communities we serve. Clear and reliable communication is an important part of any business.

Great customer service. Nice patient team. They were all very nice and helpful. I will recommend this service to anyone I know that has a customer service business.

I only wish they had CMA and automatic templates to send to clients. Oh and a way to send massive emails and text messages. Without creating a chat. Other than is okay.

Can talk from the computer

Kristi Poehls handles our problems fast.

The portal can be a challenge sometimes.

It allows us to work with Microsoft teams. Helps me add and delete users.

Nathan Kramer has made my transition seamless and easy. He is always a call or e-mail away! Helping me manage is what means the most to me. We all hold a lot of daily responsibilities; I can count on Nathan every time! Thank You so very much!

I do get confused at times navigating, then Nathan comes n to save the day and get me back on track!!!

Nextiva has helped me streamline phone calls, flow and video conferencing with ease

I love that Nextiva is HIPAA-compliant. Allowing our practice to text message patients is an exceptional solution for healthcare providers. It's user-friendly interface and seamless integration with Microsoft Office 365 make it a top choice for any organization looking to streamline their communication channels.

On occasion we experience dropped calls.

Nextiva has been a game-changer in helping us solve communication issues with our patients. Their platform has enabled us to connect with our patients in real-time and provide timely responses to their issues and questions, significantly improving patient satisfaction.

While I have yet to use the actual phone system, I have completed the onboarding. I have had great customer service every step of the way. I have been impressed with the service.

I did have to reach out after the intial signing of the contract to get the onboarding process started. I wish they would have maybe sent 1 more email that explained the next steps from signing contract to onboarding.

I needed a way to have an auto attendant direct calls to our outside sales reps so that customers could get to the person they want to speak to in a much easier format.

I loved the whole process with Nextiva! Everyone was nice, fast, and provided excellent customer service. No question went un-answered.

Not too many dislikeable qualities about Nextiva. I just wish they offered vanity numbers. That would make my experience with them a 20/10

Nextiva helped me to set a business phone line.

I called in about renting a new phone for my account and Matt was quick to resolve my questions and get the quotes over to my email.

No complaints, they've been quick and helpful.

I needed a new phone for a new staff person. Sales staff was able to quickly help and send me all the information I needed.

Great technical support. Very knowledgeable

nothing We are new to the system and so far have only started onboarding

We are currently with Vonage and they have the worst support in the world. Short hours, no english and no knowledge

Customer was great helping me set up the phone system.

I have not had a problem so far with Nextiva.

Nextiva is giving me a great solution for my business to communicate with my customers.

Our account manager Kristi! She is a pleasure to work with and one of the best account managers Ive ever had

Not being able to modify my account my self

They are helping by hosting our toll free numbers

Customer Service was excellent at setting us up and running within the hour. Prices are comparable to others.

So far there haven't been any drawbacks to the service.

I really like the addition of a toll free number. I was also able to take my small business further with access to our in store lines and move away from using my cell phone.