Nextiva Reviews: 4.5/5 — Highly Rated

Adding and removing lines is easy and the online dashboard is useful. The devices were simple to set up, and we received adequate guidance and support throughout the onboarding process.

The setup process might be difficult for business professionals that don't have experience working with technology. It is important that companies have someone in-house that can learn the software and assist with training and integration.

Nextiva helped us organize our call flow and expanded the total number of lines we have available.

How fast they respond to your request and the ease of tutorials

So far nothing, the tutorials are easy and straight forward

I do not have any problems, most use the app and love it

the helpful technicians, availability of self-service options, reps who share steps and ways to resolve a matter independently for a quicker resolution.

Moments of high call times, the current process in adding extensions and modifying the group paging feature.

VoIP issues, faxing issues, and paging features are all very necessary for an adolescent chain of hospitals!

I am new to Nextiva, and I must say that what I like best is use friendly. The new device has been designed with features that will make it easier to install, for ease of implementation. Customer service is good and they provide help when we have trouble with a company's products or services. I use it on daily basis. The software has an excellent ease of integration with other third-party services.

There is nothing to dislike as far as us being with Nextiva

Team messaging has become easy and the voice clarity is good and clear.

Customer service via chat is amazing. I had an issue and we helped by Alina F. She solved all the issues that she was able to and when we ran into one that she did not have authorization to fix, she moved it to the next person to solve the issue with an appropriate timeline.

Phone support is lacking. I called in with the same issues that I solved with chat and got nowhere. There was zero effort in trying to reach a solution.

VoIP is a more reliable way to have a phone system.

I needed to change a few items in my account and change a phone number and the online rep made it very easy and very fast

I am very pleased with the setup I have no problems

I can control my numbers and do not have to worry about tracking numbers from my advertisers. I f I let them supply the number and stop advewrtising with them I loose all of my money when peolpe call back.

Bonuses of working with Nextiva is the ease of the admin portal, which allows me to add/delete users, set up profiles and make requested changes as needed. Recently, the customer service chat feature has been MVP, helping me tackle issues from resetting old devices to configuring new ones. The customer service agents are knowledgeable, patient and with me every step of the way until I feel like my problem is fixed. I really appreciate the ease of getting help when I am trying to solve problems. Beyond satsified with Nextiva!

I wish the Netiva fax portal and the Nextiva phone portal had access from the same login, as opposed to different portals altogether.

Reliable communications, easy redial/missed call features and call transfers/conference calls are easy to manipulate/create. Additionally, adding users to call groups for phone coverage has been helpful.

Helpful to make/receive bussiness calls.

Nothing so far, its been a great app TBH.

Solving the issue of not been able to have a US line while working abroad.

That you can be connected anywhere with your customers an coworkers

So far everything is good, some technical issues but nothing bad

Some extensions received a voice message saying that the line was cancelled and the CS fix the issue in less than 5 minutes.

I liked Victoria's patience and the way she handle the situation, very professional

I dislike that before Victoria answer the phone, I was on the line with a different agent who put me on hold and never came back

I had to add for a new employee Ext on his own device, but we had a problem downloading the app and victoria helped us

The ease of use and convience of using the app.

The fax system could be easier and better. But then again nobody really uses a fax anymore.

That people that call in can press the right extention after the greeting. Eliminating the need for call transfer etc.

Customer service team is always helpful and our account manager Morgan makes sure we are getting what we pay for an more.

Trying to access the right Nextiva product get a little complicated sometimes

With the new Nextiva One we are able to have our agents all work remotely with easy access to the phones on their computers.

Great smart tech support staff. Always at the top of their game.

Sometimes on weekends, the calls go to voicemail.

Making call flows easier to adjust and manage.

I really like the customer service department. They are very helpful. We are a busy law firm with high volume calls. We use the receptionist console everyday to keep track of who spoke to whom and for how long. A number of the attorneys use the app to stay in contact with everyone.

It took longer than I wanted to get started. When we decided to change, we were ready to get started.

We use the virtual conference room regularly.

Nextiva has great service! Customer Support has always been quick and efficient in solving any issue that happen to occur. I rarely experience issues, unless it is network related and therefore falls on my side of the service. The phones and website are easy to navigate and use. I use this service on a daily basis between 3 different phones personally. The features included and available are great. I have a desk phone in my office, a desk phone at my house and the Nextiva App on my cell phone and with the devices bridged they all ring at the same time...one way or the other I can always be reached. Implementation was a breeze when we first began using Nextiva. Once the numbers were tranferred from our previous carrier, phone setup was super easy. Integration is easy if you are looking for combining services, however we use the service as a phone system only. I do enjoy how easy it is to move a VOIP phone versus an old POTS system that we used previously had in place.

I can't say that I have experienced any major downsides while using this service. I have seen phones quit working and random disconnections during calls. However, I believe that the disconnections are related to hardware issues and not the service in general. I have 50+ users on the service and only a couple of people that have issues from time to time.

Nextiva combined multiple phone service bills into a single bill for all of our locations and was cheaper than all of the traditional phone services that we previously used combined. There are multiple benefits of the VOIP service. The main one being that it is cheaper as I said above, but also the ease of moving a user from one office to another. All that is needed is a network connection. Similar to my desk phone at home, someone can call my extension and reach me even if I am not in the office without having to know where I physically am.

The support team always goes above and beyond. The platform is easy to use making a lot of things easy for us to use.

Hold times can be long however once you get someone they are extremely helpful.

Fast and easy phone line for our business.

I really like how Nextiva sorts out tech issues quickly and with quality in their Kyiv office. Their crew knows their stuff and they make sure you're happy with the solution. It just makes dealing with tech hiccups a lot less stressful.

It bugs me that every time I switch to a different agent on Nextiva, I have to re-enter my account details. It's a bit of a hassle and seems like something that could be streamlined to make the user experience smoother.

Supervisor reports Customize it and explain how to use

The overall perfomance and support are key assets for them

reallly no negative expereinces come to mind.

Had to povision a Phone

Very easy and simple to use. Very effective for all staff to have this app on their smart phones to answer calls while working remotely

When calling in to nextiva support/sales to add a user you are transferred many times before finally getting resolution. You can do better here Nextiva.

Ease of use allowing voip office phones and an app to integrate calls on your smartphone

I love the app which can be used on a desktop computer and on a mobile device. The customer service chat option was also easy to use and I received a quick response.

We sometimes have trouble setting up new voicemail recordings. I wish there was a more simple way of recording and uploading audio files for the voicemail.

We were able to enable text messaging so we can make calls with our landline office phones AND send SMS texts via the NextivaONE app on our computers. This has simplified our recruitment process and increased our enrollment.

I love that Nextiva has been extremely simple and easy to use. We have not had any issues and it provides so many features which makes it convenient as the company grows. Customer service has been excellent.

Sometimes the nextiva app on the phone continues to ring even after answering a phone call.

Work from home, answering phones from phone as if one is in the office, not having to forward phones to cells phones, etc. Able to relocate the phone into different offices without needing to port numbers. Very easy to use.

Reliable and quite affordable VoIP business phone service compared to the legacy phone systems. We have fully switched to Nextiva more than a year ago and so far have no regrets.

The NextivaONE Desktop app is somewhat slow during interactions. The web version seems to be faster. Hope this can be improved over time.

Replacing legacy business phone system with the VoIP business phone.

I like using the online portal, its easy and intuitive. Anytime i have any question about anything on our account I can easily look it up. I also like the that i can call them in the middle of the night and tech support are always available to help, i love that.

Sometimes its hard to get a hold of our sells rep.

Its easy to have all my voice accounts under one company. I use to have Verizon, At&t and know i just use one company for all my business locations

I've had helpful representatives before,but today Maria U. assisted me with an ongoing issue that I have had and no one could resolve. Maria took all but 30 min max and resolved my issue. The absolute best customer service!

No answer.. everything seems to be okay.

Maria U. helped me set up my nextiva app to be able to make calls on my desktop.

Customer service is always willing to help when we have an issue

When speaking with a Nextiva associate they need to remember that not everyone is as IT savy as they are.

Our faxes were not being sent or received. The Nextiva associate helped me figure out why. Now we are able to send and receive faxes again.

Live, knowledgeable and understandable tech support

only can text 2mg. even google chat for free can do more, would like to be able to add additional phone numbers to team menbers profile. need to be able to email from the app

price

Working with their support is great. They are easy to reach and the staff is very knowledgeable.

There is nothing we dislike. Working with Nextiva is easy.

We had issue with our previous phone company. They never would address our problems. When working with Nextiva, the techs always resolve my problem and answer my questions.

Nextiva has improved and added many services the last few years. There are many, many ways to get the answers to your questions. However, I've had to learn their lingo along the way. Maybe part of the learning curve was just me not being used to call centers, automated call services, etc.

Sometimes there are long wait times on the Nextiva chat or you even get a message they will call back. Sometimes there are completely different answers depending on the chat rep.

My company expanded to a new terrirtory and we needed "local" numbers. Nextiva helped. We saved money cancelling our answering service. Someone can grab a call or the voicemails will go right to our email. Plus, the call pop is a great feature - all the customer info and previous communications are right there.

They respond very quickly to questions and concerns I may have. I am not super tech savy and they always help me with ease. The service with the phones are great as well; I never has issues with my phone calls.

The only downfall of Nextiva is not always having access to onsite help from a technician, but they are helpful through video chat or phone calls so it is ok.

When we have new hires and need to set them up with new phones and conference bridges. As well as any technical issues, that tend to be the fault on our end and not their end. They will still help to the best of their ability.

Great access from desktop or laptop use. Easy to install on multiple platforms as well such as mobile devices. Easy to use throughout the day. Many features such as contacts, save number feature, tranfer options, etc. Also great intergration into existing phone system.

Sometimes lags when attempting to answer calls.

Multiple user intergration and handsfree options.