Pipedrive Reviews: 4.2/5 — Solid Choice

Board: its board has been carefully designed to perfectly combine simplicity and density of information. I can see all my current views at all stages and know at a glance that I need to reconnect to keep the process evolving. Revenue forecast: Your estimation tool provides me with some very real and accurate data (combined with my knowledge of the market and products, etc.), which can help me understand the current sales of my potential revenue range at any time according to the following process. Integration: Pipedrive is well integrated with our support system.

Once the customer completes the sales process, the application has nothing to do with the customer. I need a separate management system for current customers. I need the integration of the phone company (like Cloze, phone calls and SMS will be automatically registered at the company level).

I use Pipedrive to track sales. Now, as the only seller, I am the only user of the application. It helped us immediately understand the potential customers throughout the sales process and estimate the potential revenue and time frame. It has completely organized and simplified the process that was previously very problematic and confusing.

It visualizes your sales pipeline and assists with making sure important activities and conversations will not be dropped. The whole CRM is fresh and neatly organized. It is always encouraging to utilize this App. sure realizes how to captivate their clients; it has a versatile application, which facilitates access anywhere. It is a great SaaS tool, which allows access from anywhere that has web. Another pleasant feature is having the option to channel all the activities and possibilities. It is the best CRM we have utilized up until this point, it is very much integrated with all the capacities available when perusing. It has given us choices for unrivaled specialty applications that give vastly improved functionality in any specialty area. The cost is entirely reasonable for any small and medium business. Different platforms don't agree as Pipedrive does regarding on the web sales automation. Best part of this CRM tool is UI the way they sort there UI is extremely easy for first time client to utilize the CRM application.

Certainly not the best/effective tool to have for a business. A couple of critical features are absent. They do not have a program augmentation and email tracks work area notifications. In addition, Pipedrive should increase their automation work processes. The creation of fields and channels is intricate, especially for apprentices. Lacks a great deal of agility. Many capacities are bolted to admin clients just with little functionality to enable certain capacities to explicit team individuals.

Overall, Simple to use with a fair range of integrations that are generally easy to set up and work really well.

It is very flexible and clear to use. It has always fulfilled its purpose for our teams and helped us to keep track of smaller teams within the teams. Its a great tool to lead and control your teams efforts. When you are doing sales its all about numbers but also quality and pipedrive helped keep track of the quality of the potential clients and where we can do better. On average thanks to pipedrive our sales process has went down from 5 months to 2,5 months

im not sure there is anything i disliked while using pipedrive. My experience was fairly positive and never was met with any issues.

It helped us collect all information in one place for each client. That way we didnt have to use multiple platforms for keeping track of our clients. It has also helped us to set one sales system for the whole company across the world. Thank to pipedrive i can always see where my whole team is or specifically each team member.

I was looking for a powerful and graphically pleasant tool to manage my prospecting (instead of an excel spreadsheet). PipeDrive has not just allowed me to manage our contacts but to increase our sales by having a constant global view. And what a pleasure to see at a glance what we have already done with a prospect. Management of commercial contacts and sales process is excellent.

I have absolutely no negative points about the functions of PipeDrive

What is most appealing is the price and ease of use. Timely communication with clients and partners, saving the history of interaction, displaying analytics, storing the contact database.

Easy to use, very logic and business oriented

nothing. It is good app with many features

To allign all the sales dept on the same page

Reliable & effective on both mobile & desktop with flexibility to customize to your unique needs. It just does the job well.

Just don't get any more expensive. I don't have much more neg to say.

I've used it for 3 different kinds of businesses. It adjusted well to each need. It even worked for a service delivery company.

the ease of use and the intuitive nature of Pipedrive make it a dream to use.

nothing at this time. everything ive asked it to do its been able to do with ease.

Lead tracking.

I love the simplicity of Pipedrive. My agency has used plenty of software tools and we help small businesses with software tools so we understand the difficulty that comes with migrating software and getting your team to adapt to it. It's so simple that even the most software adverse users can quickly get up and running.

There's not much to dislike if you use it for it's intended purpose.

Pipedrive allows us and our clients to track and manage every lead without fear that they'll "slip through the cracks." This is something that every business and salesperson deals with but Pipedrive makes it easy to stay on top of things. We also use it along with some other software to automate follow up throughout the sales process so more time can be spent selling and less time following up. We schedule appointments, email, and report on sales for every person on the team all very easily with Pipedrive.

Pipedrive is simple to use yet has all of the features that I need.

There really isnt anything that I dislike about Pipedrive

Pipedrive allows our team to streamline our sales process and focus on important objestives.

The best Part of the CRM system is that everything you can automate. Your pipes, Emails sending,tracking,templates,creating deals automatically. I like the follow up process very much too.

I dont dislike but there are few things which i think could add more in this system like out of the box integration of some apps.

This is the best. I mean i start my day opening PD system using it,Follow ups,new leads, emails,calls to the customers. Everything is so smoothly placed in this by which you dont face any problem in closures even. I mean everything is in line, prospecting nurturing. There are templates which i can create and can automated emails too which saves a lot of time.

The easy to use graphical user interface, that gives both sales people and sales managers the tool they need.

It's nothing to dislike, but maybe some more reports.

Complete control over sales processes that could take up to several months. When systems are easy-to-use, and it helps the person entering data, it will automatically help managers as well.

Pipedrive is easy to start using. Plug’n play syncs with email and calendar plus a wide range of add ons from marketplace. Quick to configure and add the custom fields you need. Focus in right place - pipeline and sales efficiency.

Haven’t discover any bigger downsides yet. Some development should be done with Products feature and with recurring payments feature...

Streamlining the sales process, automated sales processes and activities.

Pipedrive is a web and cloud based software. The prime features of Pipedrive include campaign management, email marketing, lead management, interaction tracking, contact management ,client matching and many more. It produces incredible results.The starting price for one user is 15$. There is a free trial available that helps user evaluate if they want the software or not. There is also a free version that comes with less amount of functions. It is not time consuming and does the required work quickly. The UI is simple and it is great for large organizations as it contains tons of features. It is user friendly and easy to start up.The user can track leads and users and it makes the sales team organized. Professional help can be obtained through live chat customer service as their team is always for users to help. User can design sales strategies and create filters. The CRM can be customized according to your needs. Overall it is a great software to use.

Pipedrive can be expensive for small companies as it has multiple features which cannot be used by large companies. If you don't use the premium version you cannot send emails directly. The functionality is terrible and needs to be improved. However its pros outshine the cons.

Pipedrive is overall an incredible software that does all the work for your team efficiently and it is highly recommended.

The navigation is very intuitive, customization is exceptionally easy to understand.

Lacking in true activity and KPI tracking (for example, emails are not counted as activities done in a day).

Looking for a CRM that is useful for a smaller sales team. This has done the job wonderfully for a sales group of 3-4 people.

The interface is clean, sleek, and easy to use. Multiple ways to perform various tasks allow flexibility and user-friendliness.

We haven't discovered anything we really dislike about this app.

We use Pipedrive to manage and track our lead flow. The app integrates seamlessly with our marketing tools as well as communication tools like ZipWhip. While the app can be used in a much more involved way than we are using it, its flexibility to set it up to meet our needs has been positive.

I love the visual of my pipeline. At a glance, I'm able to review opportunities and manage the day-to-day better.

Wow! I really can't think of anything that I dislike about the tool.

Lead management and pipeline management, I feel way more efficient now.

It's very easy to simple, great user interface. It has full functionality and features that my small company needs. I have been their customer ever since they were small and they have added lot more features in a very short span of time.

I wish they had more native integrations with more software like Chargebee, Adobe Signature, shipstation, livechat, drift.com, chatra and such softwares. They have been lagging behind in rolling out integrations.

I use it to track down leads and sales pipedrive. We also use it for after sales customer database. It's great to have all email conversation automatically sorted or tagged by the leads in the mail box.

As for the highlights of pipedrive I must mention the correct development process offered to companies that want to use the service, by providing a clear increase in their commercial values, implementing action mechanisms aimed at obtaining the best corporate standards in terms of sales and economic empowerment of the corporation, through the use of task management, budgets and bids, data storage, sales management, automated marketing, search for potential customers and more methods of evolution of the financial structure of any company that uses this programming.

When we talk about pipedrive's less pleasant side, we are talking about its misguided customer acquisition management action, where on many occasions it does not adapt to the user's needs, offering him products that are not of interest to him, which the customer sees as uncomfortable and boring, causing great dissatisfaction for him and other customers who find themselves in the same situation, leading to the constant use of negative ratings and reviews with a high content of complaints and reports of poor service, which seriously affect the performance of their operations and cause the loss of reputation and credibility.

For many reasons I dared to use pipedrive, mainly because it understands the best methods of consignment management and sales focused on getting the best attention to customers who buy a company's products and services, through the platform of this great system, by attending, understanding and meeting the needs of each user, providing quality care, where the customer can easily realize that by this means you get a unique experience and will consider using the services again, one of the main reasons why I use pipedrive, because thanks to the greater number of customers, which are attracted by this system.

I have been recently recommended about Pipedrive via one of my friend. I created my account on Pipedrive and watched a few training videos. This tool is really cool. Drag and Drop features is great under Deal stages. This is just similar to a project management system named "Trello". Hope it helps closing more deals! I will be keeping my important contacts within Pipedrive as it saves them directly on the cloud and I can define and categorized the companies here. The filter feature helps finding them easily.

I have been trying this out and in case i find any issue, would reach out to Pipedrive support. So nothing to mention right now about anything which i dislike.

Trying to help myself and other team members managing the prospects and the proposal with our clients. This has been a pain managing people and the communications with them.

Based on my professional experience the good thing about pipedrive is in its programming, working together with a quite complete reaction system that can easily fight any possible operational failure, framing also the powerful PR management tools such as task distribution, campaign management, operation tracking, customer evolution, new formats and forms, segmentation, customer capture, among more progressive development methods, that only increase the corporate indices of the company in the organizational environment, that is why, for these and so many other reasons, pipedrive is considered one of the best in its category.

I must highlight the constant errors that have been presented in this platform, where this failure lies in its programming, since the problem is the progressive deterioration of their management plans of potential customers, which means that over time the development plans offered by this system are deteriorating, since there is no constant updating of these plans, where it is not possible to balance the status of its operations, for these reasons there must be an automated update by the system, which means a clear advance for the company.

Really with the pipedrive system has been much easier to fulfill my work in the part of systematic development of obtaining customers and employers of the products and services of my company, which clearly involves a significant advance in the field of information technology and management of public attention, managing to offer a fairly successful help to carry out the various tasks involved in structuring an action plan to guide the public relations and its proper performance, mainly by having a great interface and a highly innovative programming, able to make you enhance your business development capabilities.

It is not cluttered, which helps the team get focused.

They should have their own call system, since calling is a core activity for those that work in sales.

Organize the sales funnel.

Totally worth the money. We had research before and went for Pipedrive. * rich of features * easy to use * excellent support, documentation * fast & stable (so far)

Pipedrive mobile app is a little bit limited in features compared to web version - it could have all of the web features included in mobile, so I could just use the phone for everyday customer management. I already do use it through the app, but sometimes it's not enough.

Managing our company customers, following up. System allows to better organize our day-to-day work with customers, focus on the parts where it's necessary keeping all of the action details. Very easy to use.

I like that the screen is easy and clean. Pipedrive all has the functions you need to have all your leads and customers in the loop. I love their supportteam - they are superfast, follow up and very cheery. I think they are the best I ever seen. I find Pipedrive fast, easy to use, and love the way the app also contributes to automate prosseses. It is easy to learn and for me as a Norwegian it was awesome that I can choose my own language. This was a reason for us to choose Pipedrive, beacause not every employee is happy with english for their daily system. I also love that Pipdrive is easy to integrate with other tools.

I wish they would have more project tools inside, so more of customer contact could be done inside CRM, like Insigthly.

We needed a simple and fast system to take care off all of our contacts, from sales to customer success and accountants. we also wanted it to be visual and have analysis-function to se how we are doing and prognoses for processes in place. Now everyone is on the same page, we can all see what is communicated with the prospets/customers.

It's quick and easy. Also, the open API allowing multiple integrations with all the other platforms I use.

Haven't found anything to dislike so far.

Solved the problem of disorganization. Benefit has been increased accountability.

The ease with drag and drop feature and creating the flow

There are complex things Pipedrive do not do like custom reports

Helping sales team to follow a playbook and drive towards the desired phases of prospects. It has worked wonders to that end.

PipeDrive has a user friendly interface and provides good user experience. It helps adding the contacts easily from Gmail. Creating Deals are really easy from the Contacts. The reports are great as we can see real time statistics in the visual format.

PipeDrive works ok for most of the things, At this moment I am not able to figure out anything which I do not like about PipeDrive.

PipeDrive helps managing the sales for our company. It helps to manage customers and helps creating the sales deals against them time to time. Every new product can be created as a deal with a customer.

Creating different filters to be able to search any category of customer I want. It will take some time to get used to pipedrive and how to actually set up everything to be used at it's full potential. It took us over a year to get to where we are now with all of the different systems, boards, filters, etc. We had no idea the endless possibilities when we first got it. We used it for simple data like customer info and note taking but it is so much more than that.

In the filters it would be nice to have different color options, we use google sheets a lot and as most know you can color code the boards you make, with Pipedrive we haven't exactly figured out how to do that or if it is possible.

Our company has tried out SEVERAL CRM systems, but nothing even comes close to pipedrive. Pipe drive has to ability to sync with multiple other platforms such as quick books so everything can be done in one system. We used to several different programs for financials, scheduling, etc and now we do it all just from pipedrive.

The Best Part about the software is its viability and the comprehensive approach to the valuable function that keeps targeting its values at the point of non laminar functional aspect. With the support and vivid prospect, an auto confines with non linear values at a prospected launch of the mechanism in the software timeline.

There is no such dilemma or the prospected value intrinsic that could be stated as a drawback or the negative aspect of the performance method, also the schematic approach in fundamental database gets a universal response with the functional timeline.

The major functional problem of value genre in the unique data point has been a system biased norm and a linear system could be not deviated with the perpetual point of sustainability in the drive that enables all data at one central point of allocation.

Love the Deals overview page and the ability to have as many pipelines and stages as I want.

Currently the calendar sync isn't working for me. It used to and must be an issue with my specific email/calendar provider, but not having the cal integration is a pain.

Managing my sales opportunities and creating/tracking tasks to follow up is a huge benefit.

Not provided

Not provided

Not provided