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Pipedrive Logo
Pipedrive
The one platform to grow your business
4.2
(1,732)
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Pipedrive Reviews & Product Details

Pipedrive Overview
What is Pipedrive?

Pipedrive is a web-based sales CRM platform that provides users full visibility of all active sales pipelines. It’s best known for its interactive user interface that displays detailed progress stages for every deal, along with key details an actionable items. The platform was specifically built using activity-based selling-methodology. Its mailing system also seamlessly integrates with major email service providers.


Pipedrive is also often used as CRM of choice in Venture Capital and Sales tech stacks.

Company Pipedrive
Year founded 2010
Company size 501-1000 employees
Headquarters New York, New York
Social Media
Managed by:
AG
Axel Grubba
Founder
Pipedrive Categories on Findstack
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Crevio
Sponsored
5.0
(1)
$29.00/month
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Pipedrive Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, In Person, Live Online, Videos, Webinars
Languages Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Turkish
Pipedrive Pros and Cons
Pros
  • Straightforward and intuitive user interface
  • Unlimited custom fields for collecting customer information
  • Easily track deals, values, and win probabilities
  • Access custom reports to track recurring revenue
  • Examine individual sales calls, emails, and demos
Cons
  • Limited functionality for bigger businesses
  • Problems with list separation
Pipedrive Awards
Findstack 2024 General Badge
Pipedrive Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Pipedrive Media
Pipedrive video thumbnail
Pipedrive - Pipeline view
Pipedrive - Lead Inbox
Pipedrive - Email Sync
Pipedrive - Pipedrive Homepage
Pipedrive Screenshots
Pipeline view
Pipeline view
Pipeline view of your deals in Pipedrive
Lead Inbox
Lead Inbox
Lead view in Pipedrive
Email Sync
Email Sync
Sync with all main email providers
Pipedrive Homepage
Pipedrive Homepage
Pipedrive Expert Review

Sales reps need to be able to juggle a lot of information—especially on high-velocity teams where they’re dealing with 400+ leads per month. How do they manage?

By using a reliable sales CRM to help them manage the work better.

One of the more popular CRM options out there is Pipedrive—but does it live up to the hype? In this Findstack review, we’re taking a deep dive to answer that very question.

What is Pipedrive?

Pipedrive describes itself as “the first CRM designed by salespeople, for salespeople”.

Pipedrive Dashboard Page

While it probably isn’t the first, the rest is true—it’s a CRM specifically designed to fit a sales team’s unique needs and processes. The software is designed to help teams better manage their sales pipelines, making it easier to track leads and opportunities, manage customers, and automate busywork—all in one place.

Getting Started with Pipedrive

Getting started with Pipedrive is a super easy process. Before diving into the tool’s actual features, there are only really three things you need to do:

  1. Set up your pipeline stages. Stages are fully customizable, so they can reflect the specific process you have in place.
  2. Add deals and contacts. You can add deals and contacts manually, import them via a CSV file, or import them from another tool.
  3. Invite your team and set access controls. You can invite users to the platform via bulk email invitations. You can also choose which team members will have access to certain data points.

Once you’ve completed these three steps, it’s time to start exploring the platform.

Pipedrive Key Features

Sales Pipeline & Deals

Pipelines and deals are Pipedrive’s (and every other sales CRM’s) bread and butter. They’re visual representations of your sales process, including stages, deal flow, and the status of your current deals.

Pipedrive Sales Pipeline & Deals Page

In Pipedrive, pipelines are completely customizable. You can easily add new stages to the pipeline and adjust the order of stages by dragging and dropping—just click “Edit Pipeline” in the upper right-hand corner.

Pipedrive Sales Pipeline & Deals Page

You can also easily add new deals and view existing ones from the pipeline view. The option to review every deal’s details is especially useful and accessible simply by clicking on it in the pipeline. This includes:

  • Contacts
  • Labels
  • Notes
  • Products
  • Communication history

You also have the option to define custom fields for your deals. These can either be marked optional or required—perfect for helping your sales team prioritize key pieces of information in their talks. The “Deals” tab is also where your team will write notes, schedule sales activities, and track availability.

Pipedrive Tasks Page

Communication Tracking

Pipedrive’s communication tracking features are great.

For starters, the underlying organizational system is super intuitive—contacts are organized by dividing them into “people” and “organizations”. You can then link these to the deals they’re associated with and easily check your history of calls, emails, and activities with any of your contacts or deals.

Pipedrive's contacts page

Pipedrive’s email inbox is sales-focused and super intuitive, too. It has a ton of features that speed up the process of managing and sending emails, including:

Pipedrive's email inbox page
  • Email synch
  • Email tracking
  • Email distribution groups
  • Email scheduling

There’s also Scheduler—a feature that helps you set up meetings without annoying back-and-forths by sharing your availability and letting invitees book time slots that work for them. You can also automatically set up video calls for scheduled time slots on Zoom, Microsoft Teams, and Google Meet.

Pipedrive communication platform

Last, but (definitely) not least, Pipedrive integrates with a ton of great phone tools, so you can place calls from within the platform. This makes it easy to track your activity, record data, and even automate certain call-related processes—but more on automation in a moment.

Pipedrive phone tool page

Automation

One of Pipedrive’s main selling points is its automation features. There are quite a few to unpack here, but there are two main types:

  • Sales automations
  • Workflow automations

Sales automations are features designed to help you optimize your business’ sales process. Take Sales Assistant, for example—this automation tool creates custom behavior-based cards with performance tips, notifications, and progress updates for each team member on your roster. It also notifies everyone affected by changes to settings and deals, so no one’s left wondering where their recent deals went.

Pipedrive Smart Contact Data Page

Smart Contact Data is another sales automation tool that pulls in data from sources like LinkedIn, Google, and Twitter to help you get a better understanding of your contacts.

Pipedrive Smart Contact Data Page

On the workflow side, Pipedrive’s Automations let you create custom actions and processes that are triggered automatically when a certain action is taken (e.g., when a deal changes pipeline stage). These are great for cutting down on admin work and freeing up your team to focus on bigger and better things (like actually closing deals).

Pipedrive Automations Page

Insights & Reporting

Finally, it’s time to talk about Pipedrive’s reporting features.

Starting with the basics, Pipedrive’s sales reports are totally customizable. You can track whatever data points you need, and cut out the ones you’re not s interested in. Plus, there are a few pre-built reports you can use, including:

Pipedrive's Insights dashboard
  • Revenue forecasts
  • Performance reports
  • Conversion reports

Pipedrive’s Insights dashboard is great, too—you can turn all your data and metrics into beautiful, interactive charts and graphs that are easy to read (and share).

Pipedrive tasks page

If you want to set goals for your team, Pipedrive has you covered there, too. You can create goals based on deals or activities, and specify them by adding key details like assignees, types, pipelines, durations, and intervals.

Pipedrive's report page

Oh, and if you’re looking for even more customization, Pipedrive has an open API. That means you’re free to build custom integrations that meet even the most specific of reporting requirements.

What Makes Pipedrive Stand Out from Other Platforms?

Time-Saver

Pipedrive is one of a select-few CRMs that genuinely feels like it’s saving you time. Its automation features and intuitive interface make it easier to manage contacts, deals, emails, calls, and activities—all without having to manually enter every single piece of data.

Visualization & Reporting

It always helps to see information presented visually—and that just so happens to be an area where Pipedrive excels. From the visual pipeline to the Insights dashboard and interactive reports, Pipedrive is packed with features that make it easier to interpret your data.

Impressive Integrations

Pipedrive’s Marketplace is massive. At the time of writing, there are more than 300 integrations available. Plus, the listed tools range from video calling platforms to lead generation tools, so you’re sure to find something that fits your needs.

Pipedrive Pricing

Pipedrive Pricing page

Pipedrive has four paid plans that you can choose from.

  • Essential ($12.50/user/month) includes lead, deal, calendar, and pipeline management, simple data import and customization, and 24/7 support with over 300 integrations.
  • Advanced ($24.90/user/month) offers all the features of Essential, plus full email synch with templates and scheduling, group emailing with open and click tracking, and customizable automations with an in-depth automation builder.
  • Professional ($49.90/user/month) includes all the features of Advanced, plus the ability to create, manage, and eSign documents and contracts, revenue projections, forecasts, and enhanced custom reporting.
  • Enterprise ($74.90/user/month) includes all the features of Professional, plus unlimited user permission and visibility settings, additional and heightened security preferences, an implementation program, phone support, and no feature usage limits.

Still on the fence? Don’t worry—all four plans come with a 14-day free trial. No credit card required.

It’s not all good news, though. In addition to the plans, you’ll also need to think about which add-ons you need. Quite a few great features (e.g., Scheduler) are pay-walled behind pricey add-ons that don’t come packaged with the base plans.

Pipedrive Pros & Cons

Pros Cons
Highly customizable pipelines and fields
Highly visual dashboards
Massive selection of integrations
Easy-to-use automation builder
Extensive reporting capabilities
Affordable paid plans
14-day free trial (no credit card required)
No free plan for light users
Automations not available on the Essentials plan
The add-on system increases the cost dramatically
No ticketing system and spotty customer support

What’s the Verdict?

Pipedrive is one of the top sales CRMs for a reason—a few reasons, actually. It packs in a lot of features designed with sales teams in mind, and most features are executed well.

The only real downsides are the result of the company behind the product, not the product itself. If you can overlook them, you’re in for a great experience.

Overall, Pipedrive’s well worth considering if you’re shopping for a CRM—but it isn’t even close to the only option.

If you haven’t found the CRM you’re looking for, Findstack can help. We’ve compiled a list of the best CRMs (complete with reviews and comparisons), all in one place. Start browsing for your new CRM today!

Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 09, 2025
Pipedrive Logo
1,732 Pipedrive Reviews
4.2 out of 5
Mid Market (51-1000 emp.)
Dec 01, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Extremely helpful CRM software that lets you automate the entire process of managing the leads."
What do you like best about Pipedrive?

Pipedrive offers extremely customizable features that fit my organization's needs and helps us streamline the process of managing the leads and evaluating the performance of all the team members.

What do you dislike about Pipedrive?

Sometimes it becomes a bit cumbersome to manage the deals in a drag and drop fashion, because in our specific use case scenario we work with a lot of leads in every account.

What problems is Pipedrive solving and how is that benefiting you?

Before pipedrive we used to maintain our entire sales lifecycle over google sheets, but as we scaled we had to look for better and more efficient ways of managing it. Pipedrive has helped us tremendously with that.

Mid Market (51-1000 emp.)
Oct 19, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A good CRM for small to mid sales team"
What do you like best about Pipedrive?

I like the IOS app. It allows me to take work remotely and to see what leads are in my geolocation. I like the automation that you can set up on the web version that syncs with the IOS app.

What do you dislike about Pipedrive?

I wish the moving or the completion of the task was quicker on the app. There is a lot of clicks and taps that have to be done to add new action items. The web version can be loaded sometimes. I have the latest MacBook Pro and it still sometimes has lag.

What problems is Pipedrive solving and how is that benefiting you?

I am able to keep track of my pipeline without missing follow-ups on with my leads/clients. I am able to meet my monthly sale quotas. I am able to run reports and see my performance.

Mid Market (51-1000 emp.)
Aug 18, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A simplified CRM tool to use"
What do you like best about Pipedrive?

The CRM tool is excellent and helps build a visual representation of the growth of leads and opportunities within an organization. Pipedrive has a great free plan that allows you to get a good idea of whether the product will be a good fit for you without having to pay anything

What do you dislike about Pipedrive?

Probably the biggest disadvantage of the Pipe Drive platform is the fact that it cannot be customized as much as you would be able to with an enterprise-level platform. Once Pipedrive is down, there is no clear indication as to who you can contact for assistance once it has been taken down.

What problems is Pipedrive solving and how is that benefiting you?

With Pipedrive, I could make calls from your CRM to have all your sales activities in one place at one time. In my job, I used it for a particular selling task and storing the data and the progress of the leads.

Small Business (50 or fewer emp.)
May 12, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good app for business"
What do you like best about Pipedrive?

I use Pipedrive for at least 2 years, great product to follow your business pipe and help close your deals.

What do you dislike about Pipedrive?

All additional modules are paying, which can cost a lot if you addition all of them Use can be limited if you have others tools for some usages

What problems is Pipedrive solving and how is that benefiting you?

Following of my portfolio is a way easier and help me sell more

Small Business (50 or fewer emp.)
Apr 13, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Effective tool to keep track of sales pipeline"
What do you like best about Pipedrive?

The ability to create deals and have details added and create events for each

What do you dislike about Pipedrive?

nothing to add on the dislikes , serves its purpose

What problems is Pipedrive solving and how is that benefiting you?

Its easy to keep track of prospects and see what my team members are chasing as well

Small Business (50 or fewer emp.)
Mar 17, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use, non bloated interface"
What do you like best about Pipedrive?

It's very easy to use, we did integrate all leads entering our website so we could call them straight away when they signed up.

What do you dislike about Pipedrive?

incoming email retrieval is a feature that is paid separately. otherwise if you don't want to pay extra you have to forward incoming emails from your inbox to pipedrives custom email.

What problems is Pipedrive solving and how is that benefiting you?

it's a CRM, we use it to call customers and record our interactions with them both during onboarding and customer success, so we have lot's of info to propose deals. It's easier when you have lots of people doing support to get a knack of the customer problems when it is rightly registered in pipedrive.

Small Business (50 or fewer emp.)
Feb 01, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pipedrive is an excellent sales lead tool"
What do you like best about Pipedrive?

Easy to use and good overview of progress. Changing pipelines and targets is easy and automated with your email.

What do you dislike about Pipedrive?

Difficult to export the data and create nice graphs.

What problems is Pipedrive solving and how is that benefiting you?

Easy to structure sales lead activities.

Mid Market (51-1000 emp.)
Jan 28, 2022
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pipedrive helps me track the life cycle of a client from entry to the final deal closure seamlessly."
What do you like best about Pipedrive?

The ease of moving and tracking the status of our sales and deal closure.

What do you dislike about Pipedrive?

The notification & pending task section could be refined a little.

What problems is Pipedrive solving and how is that benefiting you?

It has helped me track the ongoing deals and keep all involved stakeholders informed all in one place. It helps me track and take reports on prospective revenue

Small Business (50 or fewer emp.)
Dec 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Nice Product"
What do you like best about Pipedrive?

- The pipeline, lets us see where everything is at for the business. - Scheduling activities makes it easy to remember follow ups. - We can see how much won vs lost which is great

What do you dislike about Pipedrive?

- Nothing. There is a lot of features, including automation, that we're utilizing and love.

What problems is Pipedrive solving and how is that benefiting you?

It has improved our closing percentage. We've seen more consistency, too, where we're able to track why we lost deals.

Small Business (50 or fewer emp.)
Dec 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good software for small and medium size businesses."
What do you like best about Pipedrive?

Has quite a lot of features that can do a fair amount of automation for you.

What do you dislike about Pipedrive?

Learning curve is quite steep; integrating with other software takes good 5-8 hours with an expert.

What problems is Pipedrive solving and how is that benefiting you?

Understanding where my leads are at a given time. Remembering to contact leads at promised time.

Small Business (50 or fewer emp.)
Dec 23, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Decent for the price"
What do you like best about Pipedrive?

The software has a lot of integration options

What do you dislike about Pipedrive?

It's a bit clunky. Works woth a lot of "if" conditions Wich are not the most comfortable

What problems is Pipedrive solving and how is that benefiting you?

I used it as a crm. I mainly used it to keep track of leads and form a sales pipeline

Small Business (50 or fewer emp.)
Nov 23, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good CRM"
What do you like best about Pipedrive?

Bulk emails, Customizable charts, Lead organization, labeling system and organization

What do you dislike about Pipedrive?

Doesn't always update in real-time. Load times can be really long sometimes.

What problems is Pipedrive solving and how is that benefiting you?

Lead organization, ease of use

Small Business (50 or fewer emp.)
Nov 19, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"It's well organized and easy to use and tutorials are very good"
What do you like best about Pipedrive?

The user interface and very easy to understand, not complicated and also reporting system we get . It's very good

What do you dislike about Pipedrive?

Still some features to be included in terms of reporting and also filters to sort the data

What problems is Pipedrive solving and how is that benefiting you?

Control over the sales process , tracking analyzing the sales pipelines and building strategies as per that.

Small Business (50 or fewer emp.)
Nov 16, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Intuitive and Efficient"
What do you like best about Pipedrive?

The layout is intuitive and helps organize clients into helpful categories. The fact that it integrates well into email platforms is helpful.

What do you dislike about Pipedrive?

I have not experienced anything I could consider a downside.

What problems is Pipedrive solving and how is that benefiting you?

Organization from prospect to onboarding clients to servicing clients.

Small Business (50 or fewer emp.)
Nov 11, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple and effective CRM"
What do you like best about Pipedrive?

Very organized and streamlined interface that makes it easy to learn and input data

What do you dislike about Pipedrive?

The mobile app lacks some key features like the leads section. And the mobile website does not scale to make it usable.

What problems is Pipedrive solving and how is that benefiting you?

Data and customer management

Small Business (50 or fewer emp.)
Nov 09, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sales and Marketing automation"
What do you like best about Pipedrive?

Easy to use, build pipelines, and monitor activity.

What do you dislike about Pipedrive?

It can have issues occasionally with Zapier.

What problems is Pipedrive solving and how is that benefiting you?

It gives us an overview of our Sales and Marketing activities and how we need to priortise.

Small Business (50 or fewer emp.)
Oct 28, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Pipedrive"
What do you like best about Pipedrive?

Ease of use and the integrations work well

What do you dislike about Pipedrive?

We are unable to truly do custom pricing for products

What problems is Pipedrive solving and how is that benefiting you?

tracking deals and customer information. automation of notifications

Small Business (50 or fewer emp.)
Oct 25, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Sales Pro using Pipedrive"
What do you like best about Pipedrive?

integration with my other apps; customer support

What do you dislike about Pipedrive?

limited editing capabilities when putting together docs

What problems is Pipedrive solving and how is that benefiting you?

account management, customer contact, deal managment

Small Business (50 or fewer emp.)
Oct 18, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use and navigate"
What do you like best about Pipedrive?

The set up is easy snd it's quite straightforward to navigate different pages even if you're a beginner.

What do you dislike about Pipedrive?

The reporting feature has changed and is not as descriptive as it was before the update.

What problems is Pipedrive solving and how is that benefiting you?

Documenting and monitoring different stages of business development, tracking lost and won deals, managing several pipelines.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple and Straightforward to Use"
What do you like best about Pipedrive?

It's easy to navigate. Right away you can get to wherever you need to without training or consulting Support.

What do you dislike about Pipedrive?

I've run into issues in the lead process when trying to pair Pipedrive with Zapier. I've also noticed some delays in leads appearing.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive is the solution for helping my team house all their respective leads in one system, as well as informing them when new leads come in.

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