Smartsupp Reviews & Product Details

Todas las funciones que tiene, al chatbot creo que se le puede sacar mucho partido

Que no se pueda configurar el diseño de la caja de chat para distintos dispositivos. La versión móvil es muy grande, se excede de la pantalla.

Crear una especie de "embudo" de ventas en algunas páginas concretas de la tienda. A través de las estadísticas también podemos saber qué productos están buscando lo clientes habitualmente ahí .

Très bon outils, permet à mes clients d'avoir rapidement la réponse à leurs questions. Merci !

Ne pas pouvoir demander les adresses mails si je suis en ligne

Il me permet de ne pas avoir besoin d'une secrétaire à plein temps

good application,it contains almost all the options, you can also have video recording

just one problem is that you cannot send emails through the application with your domain name

they helped me to understand the application

I believe the best thing is that Smartsupp also comes as an app, so you don't have to be stuck to your computer all day. It's also very user-friendly; you can use shortcuts, all previous conversations with the same user are easy to find.

I feel like sometimes there is a delay in receiving messages via the app (e.g. I have already read the message on my computer, and the app notification showed up a little bit later.

It's definitely one of the best web chat softwares I have used. Easy to navigate, very easy to switch between two users. I also like that the software shows the name of the user, it definitely feels more personal to our clients.

Functions that allow you to insert shortcuts in the chat by pressing the dot key can be configured to give greetings, quick answers and thus speed up the process

The chat window design is very simple it is necessary to add more animations to the chat

You can help users who interact on your website through this wonderful chat, it makes interaction and troubleshooting faster and more effective

seamless live chat capabilities give instant access to customers; Continue to learn more and more about the product; :Love that I can instantly answer your questions. notification every time a visitor starts a chat conversation with you.

Clunky to learn initially as from an admin perspective; Clunky to learn initially and used to other ways to install

real-time responsiveness; seamless connectivity and responsiveness

facilidad de controlar los clientes que entran en tu página y lo que han buscado

no se guardan todas las busquedas, para poder controlar globalmente las realizadas

controlar que clientes acceden a nuestro catálogo

Easy to use, hard to implemenat, frequency good aswell

Their own chat support, numbero fo features

Questions about products

1. very simple installation and there is even partial integration with the system we use (Solwee). 2. help in the form of short videos

I don't know yet. There are many interesting options but I haven't checked them yet.

Mainly better/easier and faster communication with our website users.

Es una aplicación más que correcta. Bonito diseño y buena funcionalidad. Los clientes pueden evaluar que les ha parecido la conversación a través del chat.

Llevo varios días intentando que un comercial nos atienda bien, diciendonos qué servicio es el más adecuado para nuestras necesidades especiales.

En nuestro negocio tenemos productos muy dispares y los clientes necesitan que les asesoremos sobre el uso de estos productos.

Smartsupp enables real-time communication via live chat with our website visitors, resulting in improved customer support and higher conversion rates. The personalized support we can provide through Smartsupp increases customer satisfaction and retention. In addition, the customizability of the chat widget makes for a seamless user experience. With visitor monitoring and analytics capabilities, we gain valuable insights into customer behavior and can optimize our strategies accordingly.

Advanced automation: Some users have expressed a desire for Smartsupp to provide advanced automation functionality. This could include, for example, the ability to set up predefined answers or bots to automatically answer frequently asked questions. Video chat feature: while Smartsupp supports live chat, some users have expressed a desire to add a video chat feature. This feature would allow customers to be assisted in real time via video, which could be more effective in certain situations. Advanced analytics: Although Smartsupp already provides visitor monitoring and analytics, advanced analytics features such as detailed conversion tracking statistics or more comprehensive reporting capabilities may be of interest to some users.

Smartsupp solves problems related to real-time communication, limited customer support channels, understanding customer needs, missed sales opportunities, and insufficient visitor information. By addressing these issues, companies benefit through improved customer satisfaction, enhanced support capabilities, increased sales opportunities and valuable insights to optimize strategies.

I like the quick and easy setup in the system. I just discovered setting up automatic messages, and it's a blast.

Pozdní informování o nové zprávě na mobilním telefonu.

If I have a problem, I write to them in the chat and they quickly help me solve the problem.

Live communication and quick contacting with customer.

Price. For me its really expensive. And mobile app isnt relliable.

I can quickly and comfortably comunicate in real time with customer on my website.

+ ease of use and design of the agent's panel +customization options for the widget + support works well and pretty fast (but some time ago they were always online, now they usually reply from offline)

- too many unannounced service outages during 2022 - prices in 2022 went way to high, it's much too expensive comparing to the service provided a few years ago (and functionalities have not increased so much to cover the giant price increase) - that's why we're seriously considering switching to another live chat service - sometimes the agent's panel lags

Fast contact with the client on our e-commerce

Easy integration to your site and ease of use.

Pricing have been increasing. So it depends your demand is this right for you.

No troubles we haven't been able to solve by ourself.

They are easy to use and even when ou miss a chat, you are able to email the customer in case they left their email or phone after messaging you.

Just few days given as free trials and i think customers details should be left (email or phone)

losing customers who messaged you when you were offline.

Most helpful is chat and traking people.

the statistics contain little information, we would welcome more detailed information

Chat help us complete orders and faster comunication with clients.

In principle, this is an excellent tool.

We were quite satisfied with the system. Sometimes there was a price increase, but along with it came more features and improvements. One day I realized that I had no questions from customers. For no apparent reason, the application stopped appearing on our web space. I'm not IT. I don't know why this happened, so I will contact customer support. After an endless discussion with the machine that led nowhere ... I wrote an e-mail with a request. Can someone please call me and fix it in a short time? The answer was here are the instructions or here you can cancel the account. I have paid more than 1000 euros so far and I was ready to pay thousands more. But the application is not working for me, I don't know why, I don't know how to fix it and I still pay 30 EUR ... No one cares that the app is broken. No attempt to help :-((( I am very disappointed.

diferent

User friendly and has a lot more details about like how much easy it is to get installed on your website.

Nothing much just the trial version is very small

It let me talk to my live visitors from all over the globe to connect with me.

I appreciate the intuitive user interface and seamless integration capabilities of Smartsupp the most. It has significantly improved our team’s ability to engage with customers in real-time, enhancing our customer service quality. The live chat feature is particularly impressive, offering instant communication with website visitors, which has led to increased customer satisfaction and sales. Additionally, the dashboard analytics provide valuable insights into customer interactions, helping us make informed decisions to better serve our audience.

While I am generally pleased with Smartsupp, I find that the customization options for chat widgets are somewhat limited. Expanding these options to allow for more tailored designs would enhance the overall brand integration on our site.

Smartsupp solves the crucial problem of enhancing customer engagement through its live chat feature, directly improving our ability to promptly address customer queries and feedback. This has led to increased customer satisfaction, operational efficiency, and ultimately, a noticeable boost in sales conversions.