Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
| Capabilities |
|
|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Sistema molto comodo da usare per comunicare con i clienti. Facile da inplementare ed integrare nel sistema web.
Costi forse un po alti ma effettivamente nella media.
Permette di interagire facilmente con i clienti.
Smartsupp offers a variety of options for seamless communication with customers. I have been using it for some time now, which is why I have decided to express my appreciation by providing honest feedback.
Everything looks ok for me so I don't have any challenges.
It makes communication with customers very easy and friendly, which increases sales.
the mobile application is very clear and fast
more settings in the mobile app and to run the chatbot even when I'm offline
nothing
Po pierwsze, prostota i intuicyjność. Interfejs jest tak przyjazny dla użytkownika, że cały proces stworzenia oraz integracji chatbota można przeprowadzić samemu bez udziału IT. Po drugie, prosty i przejrzysty plan. Tu nie ma niespodzianek.
Brakuje mi trochę elastyczności oraz tego flow a'la rozmowa z AI. Wiem, że firma nad tym pracuje, więc pewnie wkrótce się pojawi.
Przede wszystkim, chatbot rozwiązuje problem najczęściej zadawanych pytań via formularz. Wiemy, że odpowiedzi znajdują się na stronie, ale klient musi do nich dotrzeć. Chatbot jest zawsze na widoku.
Easy to use, easy to sort your staff in groups!
Nothing to complain about, everything is wow!
It helps me with assisting users easier!
I like, that it's very intuitive and easy to use. I get a push notification whenever a user wants to chat with us. I can answer the chat anywhere on my mobile simply like texting with a friend. When I'm near my computer I can easily switch to a browser app which makes my chatting even faster. I also like, that I can instantly go offline and stop displaying chat bubble on our website. And I can also set office hours. Installation was also very easy and the smartsupp support is also very good.
It would be great to integrate a translator right in to the chat window so that I can easilly chat with foreigners in their tongue.
Smartsupp helps us reach more customers who visit our website, increase trust and help them.
Chat app on mobile, and easy widget install on website
Customers do not write to us as frequnet as we think, this is no fault of the app itself
provide Live chat, and chatbot functionality to ecommerce
Easy adjustment. It is really user friendly tool.
Nothing. I am surprised with functionality of this tool.
Its next communication channel for us. People can easily contact us threw our web.
Can be set up quickly, is easy to understand and can be easily operated from all devices.
We haven't found anything we don't like yet.
Fast communication with our customers.
It's a very interesting and functional application, it has good features, fast notifications and excellent performance
I don't dislike anything about you this app
I helps me to reach out to customers in my company and it helps me to receive notifications of customers that visits my company
It's easy to use and has a lot of features, including chatbots, AI automated chat, and integrations with popular WordPress plugins and services. I've been using it for a while now and it's helped me to improve my customer service and increase sales. Very easy to install and setup. Customer support is great, very responsive.
The AI automated chat could be improved. Also the number of automatic respones can be increased.
Connecting with Customers
Intuiuicyjny program. Łatwy w obsłudze. Czysty i przejżysty w obsłudze
Nie mam żadnych zastrzeżen co do programu
Kontakt z klientem na bieżaco
I really like the mobile version because I can chat on the go.
I don't have something to dislike in this short period of time I use it.
Abandoned add to carts
It is amazing that you can give me information about people visiting my website especially what country they are accessing it from.
Nothing so far. It is very easy to use for me.
Helps me to keep track of website visits.
It's fast and very easy to use which it's great
The price it's very high, I hope they try to make it cheaper
Talk with people
easy instalation and impelementation. It works perfectly.
there is nothing I'd like to mention here.
Easy way to connect with customers.
The is the best live that i have used. This live chat has soo many features when interacting with visitors on website.
I will say the trial period is very short. Maybe they should give atleast one month
They added some new features and that has been of great help
transparency Ease of Use Ease of Implementation
autochatbot fee ..................................
time in communication
close to customer, easy interface and simple to implement
give simple bot instructions for free plan.
i have not had any customers yet but im planning to use it for customer support and customer engagement (binding)
You can automatically send messages to customers, and in the background you can clearly see which country customers have visited your website.
A longer trial period would be perfect, but the price is a bit expensive.
I can send messages to browsing customers in time, which helped me solve the customer churn rate and increase the number of my customers.