Smartsupp Reviews & Product Details

I can easily handle a couple of customers at once and generate leads within seconds. Absolutely reccomend this tool if you dont want to be contacted by telephone the hole day. Right now i can concentrate on the main parts and add new products to my shop and also give great support to my customers.

I would not say there is a real downside, but it would be helpful if you have the possibility to play the chat button in more than two areas on your site, but that isnt a big deal.

If customers have any questions i can help them immediatly with the live chat. Otherwise they had to call or mail me, which is regularly the way to lose customers.

S'intègre facilement à tout type de plateforme. "User friendly" à la fois pour le marchand et le client. Stable.

On peut regretter le prix de l'abonnement par rapport aux fonctionnalités proposés.

Je cherchais un moyen simple de communiquer avec nos clients.

The number of telephone calls has decreased. Managed to make some sales thanks to the chatbot

It is not always possible to use the full potential of a chatbot, depending on the business.

The number of telephone calls has decreased. We quickly clarify customer questions. No need to call back

Nejvíce se mi líbí když člověk výši že někdo navštívil web

Není nic co by se mi nelíbilo. Možná cena za měsíční platbu je vysoká

Chat se zakazniky

The fact that you can track whenever someone comes inside the website ad the fact that you can track how they move inside the website

There are almost no downsides, maybe it could be bettere if there was an option to see the history of the useres that came into the website

Using smartsupp we can let the user feel more secure and guide him inside the website whenever encounters a problem

The possibility to set up a chatbot according to your own needs. An easy and quick way to connect with a customer.Clear pages where everything can be easily set up and found

Nothing comes to my mind. Everything went very quickly and without problems until now. The only drawback is the human element. Customers are not patient and won't wait for a response, but that's not Smatrsupp's fault

Thanks to smartsupp, we are in better contact with our customers. We are not so busy on the phone anymore. Since we have set up automatic chatbot replies, we don't even have to write back that often. Overall, I think smartupp saves us a lot of time.

Great communication with support, easy and seamless implementation on the Prestshop platform, great mobile app

I have tested the product several years ago on other platforms. The current version is practically flawless. It is a complete tool at an affordable price.

Fast communication with the customer, possibility to integrate multiple platforms in one tool, possibility to observe users in order to eliminate errors and obstacles to purchases

Chatbot funguje zatím výborně. Je super vidět kolik je na e-shopu zrovna zákazníků, mít možnost je oslovit či podle komunikace s nimi ladot chatbota. Sběr kontaktů přes chatbot taky funguje výborně.

Zatím jsme nic takového neobjevili. Vše funguje jak má. Možná jen lehká připomínka. Reakce na chat kam můžete psát o pomot je trochu pomalejší než by se nám reálně líbilo.

Komunikace se zákazníky, otevírá aktivně i opakovaně komunikaci a navádí zákazníky k další akci. Díky tomu i sbírá kontakty což je super na vytváření databáze a další práci s leady pro nás.

Chtěla jsem poskytovat celodenní zákaznickou podporu, ale nemohu být stále na příjmu. Smartsupp to za mě vyřešil díky chatbotům. Geniální služba, která pomůže každému e-shopu.

Zatím jsem nenašla nic, co by mi nevyhovovalo. Když jsem narazila na drobný problém, zákaznická podpora mi obratem vysvětlila, kde dělám chybu. Prostě a jednoduše bez výhrad.

Smartsupp mi pomáhá vyřešit zákaznickou podporu sama, bez najímání dalších operátorů. Hodlám si s nastavením ještě více vyhrát, ale zatím jsem maximálně spokojená.

Quick and easy contact with the customer, easy orientation in settings and sound notification options.

In the free version, the ability to respond to chat from only one account.

Most often questions about the availability of products

there are a lot of features that i didnt even think that a software like this can have.

i dont think there is anything that i dislike

the slowness of talking to customers thru emails

Great communication channel with customers. Thanks to it, the customer can decide on your business

There is none, this is great no defect..

I don't have to answer simple questions for customers. Chatbot offers customers a gift to buy instead of me

Smartup organise every user's first name and last name as they visit the chatbox

No downsides for me. everything works perfectlty

Customer support related problems

Combination of chatbot and live chat, and very useful support

I dislike to nothing yet everything works correct

It's like a website guide and helps customers find solutions even quicker.

Easy to use. Has client centricity at the heart of its design. Awesome features to help businesses stay in touch with clients.

Have yet to find anything as yet, but i will be in touch with the support team if i do find anything that could improve the service even further.

Allowing us to connect with our clients in real time and when they need us most.

bardzo ułatwia życie nie ma potzreby ciągle siedzieć na czacie tylko samo się wyświetla w powiadomieniach. czat potrafi sam odpowiada na ustawione zapytania.

alikacja świetna nie ma potrzeby niczego ulepszać na razie.

chat rowiązuje pytania o płatności, dostawy oraz wysyłkę.

the autochat bot and shotcut system is too good for fast resove and the chat rating system is also good.. but there are many options that makes this app way cool..

the price is very high for a monthly plan and yearly its too high too. a small buisness like mine cant effort this price.. but if they add up a life time plan or reduce the price it will be great for small seller

its way too coll to see a direct chat box like whatsapp can be done by this app and we don't have to provide contact details to everyone so that spam problems are getting resolves by this application

We are totally enthusiastic about Smartshupp. Since the integration we have a close contact with our customers. Questions about the product or the customer journey can be clarified directly and without complications. In addition, the administration is super easy. The service employees get along very well with easy-to-understand and tidy backend. In addition, the emploees can be informed directly about new messages via appor desktop notifications. Keep it up!

Unfortunately, we could not get the Shopware 5 plugin to work. However, it must be emphasized that Shopware 5 is being phased out and therefore probably no focus can be placed on it. However, we were able to integrate the plugin manually without any problems.

Our products are worth explaining. The live chat allows us to respond directly to customer questions. With Smartshupp we can reduce the cancellation rate. Our products are worth explaining. The live chat allows us to respond directly to customer questions. With Smartshupp we can reduce the cancellation rate. We have even seen an increase in sales since the launch.

My colleague deployed the service on eschop, added automatic retrieval of data from logged-in user data. I in turn created a robot, installed the app on my mobile and off I go. Since we are testing Smartsupp and mainly want to use it as a sorting tool for the helpdesk, so far only a few users have responded (parents, wives, colleagues:) But everything is working beautifully, responsive and the "users" are happy. But what I'm excited about is the online tracking of the user's behavior, where he is, where he was before. How many users are currently logged in, statistics, automatic replies and notifications.

This is tricky, we've been testing for a few days and I'm excited. Maybe the real price for the service confuses me because it is always listed with a yearly commitment and not a monthly one. Or maybe we just stupidly missed the training. Actually I'm glad this helper got to us, we'll see what happens next.

speed of response to a customer problem elimination of calls and emails ability to automate initial contact It's short time to say that our business performance is better

facilitates contact with the customer, helps in operating the store

plus that the message from the conversation is sent to the e-mail

I answer customers' questions about the operation of the store and goods