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Smartsupp Reviews & Product Details
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Smartsupp with other popular tools in the same category.
I found out about smartsupp through a competitor website and i wanted to implement it on my own rjight away.What i like best is that it was easy to install as a plugin and the interface is very easy to navigate to.I also like that it greets the user with a message.
What i would like to be improved is being able to position the smartsupp icon a bit higher or in other positions because sometimes it is in front of other elements and i can't really move it even though i tried using css but it's design is a bit complex.
It is solving problems like adding office hours to my website so people know when the shop is online and when it is not. It also tells visitors about other things using the automation messages.
We are totally enthusiastic about Smartshupp. Since the integration we have a close contact with our customers. Questions about the product or the customer journey can be clarified directly and without complications. In addition, the administration is super easy. The service employees get along very well with easy-to-understand and tidy backend. In addition, the emploees can be informed directly about new messages via appor desktop notifications. Keep it up!
Unfortunately, we could not get the Shopware 5 plugin to work. However, it must be emphasized that Shopware 5 is being phased out and therefore probably no focus can be placed on it. However, we were able to integrate the plugin manually without any problems.
Our products are worth explaining. The live chat allows us to respond directly to customer questions. With Smartshupp we can reduce the cancellation rate. Our products are worth explaining. The live chat allows us to respond directly to customer questions. With Smartshupp we can reduce the cancellation rate. We have even seen an increase in sales since the launch.
My colleague deployed the service on eschop, added automatic retrieval of data from logged-in user data. I in turn created a robot, installed the app on my mobile and off I go. Since we are testing Smartsupp and mainly want to use it as a sorting tool for the helpdesk, so far only a few users have responded (parents, wives, colleagues:) But everything is working beautifully, responsive and the "users" are happy. But what I'm excited about is the online tracking of the user's behavior, where he is, where he was before. How many users are currently logged in, statistics, automatic replies and notifications.
This is tricky, we've been testing for a few days and I'm excited. Maybe the real price for the service confuses me because it is always listed with a yearly commitment and not a monthly one. Or maybe we just stupidly missed the training. Actually I'm glad this helper got to us, we'll see what happens next.
speed of response to a customer problem elimination of calls and emails ability to automate initial contact It's short time to say that our business performance is better
facilitates contact with the customer, helps in operating the store
plus that the message from the conversation is sent to the e-mail
I answer customers' questions about the operation of the store and goods
Le lien avec un smartphonne, les reponses automatique
Je n'ai pas de défault à signaler, a part le suivi vidéo qui bug
Bon moyen pour répondre aux questions
I found myself really well, it's an innovative product that meets all my needs. I recommend it to anyone who has an e-commerce. it's really simple to use, really a great product.
there is nothing I don't like, it has helped us so much with our work
it is helping me in my e-commerce with chat
The best of smartsupp is chating with our customers and take a video record of thei ahopping process.
Nothing. Maybe a price can be a little lower.
We can upgrade a shipping process in our eshop. Video recording of our customers is very usefull.
Sledovanie reálneho pohybu zákaznikov. Automatické oslovovanie.
Nenašiel som nič čo by mi vadilo alebo sa mi nepáčilo.
Pomoc zákazníkom vo výbere produktov v reálnom čase.
Notification is very loud which is nice for someone like me who is nonstop busy and cannot just keep looking at the screen. Communication with customer through chat is good and quick and seeing what the customer is looking at helps us help them.
I feel like if someone forgets to log out, it shows them online even during closed hours. Other than that it works as we thought it would.
Almost instand communication with the potentional customer. Ability to help the customer with their problems in real time is welcome and prevents even some wrong orders from customers.
I have used this software a long time ago. I had a CRM for a while but the costs were too high. I went back to the good old solutions.
I don't know yet. At the moment I do not like that it is paid. When I used it before it was free.
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