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Xero Reviews: 4.4/5 — Solid Choice
Xero is a mature, cloud-based accounting platform for small and growing businesses that offers invoicing, bank reconciliation, expense capture, reporting, cash flow forecasting, multi-currency support and a large integrations ecosystem.
Xero is also often used as Accounting of choice in Indie Hacker and AWS tech stacks.
| Company | Xero Limited |
|---|---|
| Year founded | 2006 |
| Company size | 1000+ employees |
| Headquarters | Wellington, New Zealand |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Ease of use |
Beginner
Advanced
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base |
| Training | Documentation, Videos |
| Languages | English |
Xero Pros and Cons
- Comprehensive core accounting, invoicing, expense tracking and reporting features
- Unlimited users with no per-user license fees in core plans
- Strong mobile app support and substantial feature parity on mobile
- Large ecosystem and open API with many integrations
- Transparent pricing with introductory discounts and multi-currency/localization support
- Some advanced features (multi-currency, project costing, expense claims) are available only in higher tiers
- Payroll in the US is via partner (Gusto), so native payroll varies by country
- No standard inbound phone support; phone contact is by callback rather than a public phone line
- Some features (e.g., auto-reconcile) are in Beta and may evolve
- Developer API terms prohibit using API data to train AI/ML models
Compare Xero with other popular tools in the same category.
It saves our organization so much time every day.
That we had not started using Xero until the last few years, I used to use MYOB everyday and now it is Xero everyday on a computer or mobile phone.
We are saving time everyday which allows staff to do so much more
Really friendly customer service, flexible product and great pricing.
The only negative I have found was the optional add-ons in each pricing plan.
Solved my early stage startup invoices and accounting problems. Excellent and easy to use tool.
I've used Xero for the past 5 years and the piece that keeps me as a customer is their exceptional API and other 3rd party integration tools. If I can't do it in Xero, there is a straightforward tool that helps me accomplish the task at hand.
I do wish there was more customization when it came to the controls in place especially around cash, AP, & AR. They are great controls but they can be limiting for the experienced accountant.
Since their API is so strong, multi-entity consolidation is not only easy but there are a plethora of providers that accomplish it with Xero for a low cost and low barrier to entry.
Xero's functionality is straightforward to use and presents the financial statements in an easy-to-read way.
Xero's utility is minimal when creating financial statements and adjusting journal entries.
Currently, a few of my clients are utilizing Xero, and that's primarily where I compile financial statements for them.
I like most the way it represents the whole data. You can easily find all the scenarios, the income, expenses, and most importantly, it shows the whole scenario of your business that help you to make a quick decision. i strongly recommend this software and make your task most automated
did not find anything unusual. so far using experience is good
I use this software to run my small business and record all the business expenses. It helps me to track everything starting from my inventory to filing taxes.
The ease of use and overall integration with a lot of software
No phone support. That is the only negative.
Payroll, CRM integration
Xero allows you to easily enter invoices to be paid and to track when they are paid.
I honestly don't have any dislikes with Xero. Mistakes can easily be rectified.
Because we use Xero we don't have problems! We easily keep track of invoicing, who has paid and who is late paying, so that we may follow them up.
User-friendly interface and amazing rules for auto reconciling
Some features are limited, such as having multiple warehouse locations
Our entire accounting is in one place with an amazing extent of reports to choose from and connects with the HMRC for VAT reports
Xero has done a lot of things I didn't even imagine possible, one of the powerful intergrations Xero offered helped us managed out client's company money - bills and expenses coming in and going out.
Things can be challenging, especially on the technicalities of the application itself and the way the UI is organized but as you familiarize its work around and using its purpose, it can do amazing things for you and your company.
A few things I deal with is how e-commerce mainly done espescially recurring invoices, you’ll have a billing partner handling the details and since you want to see all those invoices in Xero, a direct connection is ideal.
Detailed API documentation. I was able to navigate the API easily
Some workflows need to be improved to make it easier to navigate
Billing
