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Zoho Desk Reviews & Product Details
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho Desk Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Compare Zoho Desk with other popular tools in the same category.
Its very easy to handle and helpdesk is very helpful
The migration was difficult, but we could handle it with the helpdesk.
It helps us to have a better overview of our tickets.
I enjoy how easy it to navigte zoho and make changes without having to guess what each option does. It makes it extremely easy to jump in heads first and get something runing. This allows easy intergration of pre-exisiting ideas and create a great customer support expereince.
I feel like there isnt enough tutorial videos explaining in depth higher level options zoho is camplable of.
Creating a singular point to funle issues and allows me to keep track of status.
Excellent tool, very easy to use and work with it
nothing, everything works really really good
Our internal service desk
Zoho Desk is customizable and easy to use so far.
I haven't experienced any downsides yet.
Zoho Desk is helping us respond to customers more quickly, track our email traffic by volume and topic.
Very simple and intuitive to use!! we implemented POC smoothly in less than a week
So far no complaints.Only negative point is the lack of content in Zoho college that needs to improve!
atendimentos perdidos e descentralização de filas de atendimento
The most helpful thing in Zoho is their automation features, They make our lives and ticket management amazing. Implementation was a breeze and the customer support features are robust
None really, We use it in a regular basis already.
Support and Ticketting.
Improve my customers to open case or get support IM channels
Not much at the moment. It would be good if lower price per user.
Improving customer service and support ticket managing
Tableros de indicadores y conectividad con otras plataformas y productos
Tiene tantas funcionalidades que uno tiende a perderese en ese mar de oportunidades
Orden en la recepción de ticket y costos
Support differet languajes and offer many support for to begin and settings
Zoho Desk can have in the future stronger security and vulnerability choices and stronger remote system intehrated
Customer support, then centralize it's
The ease of addding tickets and the Iterface is extremly user friendly and clean
Not found a downside to it yet. Everythign looks to be well designed and the features and functionlity are plenty
It helps us keep track of issues raised by our users It helps us track the resoltuion time It helps us track the solutions for the issues Good reporting options