Zoho Desk Reviews & Product Details

It's very feature rich product and very easy to use product

I think some things could have been better which can ease the user flow.

It's good

Zoho Desk is simple, economical, and the starting cost (e.g., company resources) needed to start are minimal.

Perhaps the lack of workflows to create custom forms.

Tracking customer requests, assigning problems internally, and digitizing the customer care process.

I like the fact that even the base version has a ton of feature to utilize for the cost. Other products I have tried are very limited and cost much higher. Very easy to use and customize as well

I honestly haven't run across anything yet that I dislike. The product has met all my needs so far and has checked all the boxes that I have required of it. I will edit my review when I run across anything.

I wanted a easy way for end-users place Help Desk tickets, and Zoho Desk has provided it. Once the tickets are created they are also easy to manage and assign to specific Agents.

What I like best about Zoho Desk is its ability to streamline customer service processes through a centralized interaction hub that effortlessly brings together various customer communication channels like email, chat, phone, and social media, all under one umbrella. Its automation features facilitate the management of routine tasks, while the self-service options empower customers to find solutions independently, fostering a sense of autonomy and reducing the workload on support teams. Moreover, being part of the Zoho ecosystem, it integrates seamlessly with other Zoho products, creating a cohesive and unified workflow within an organization.

Nothing really we dislike about this platform.

Being able to follow up on every single customer support request and being able to collaborate efficiently with all our team members and organisation to gain time and improve our customers satisfactions.

I signed up for Zoho Desk for the Knowledgebase. It is very easy to use and customize and I tried out a lot of other different softwares. You can use your own domain.

I wish they had a drag and drop editor for the front end knowledgbase.

I need a robust self serve customer portal, Users can now search help articles and I can easily paste them into support emails.

I like that it's easy to use, meaning it's easy to teach your team mates effectively so that they are able to work on the system as convinient as possible to meat the companies' demands

The Zoho we have does not have supplier mananagement or an integrated solution for all operations. I would like to add that you add other function to have to the functions all at once in Zoho

Zoho desk is assist us with managing tasks related to customers efficiently and we are also able to track how much time was spent on a task so that we can be able to improve on our efficiency

Zoho Desk is a very helpful, easy-to-operate and very convenient customer support platform that helps are to resolve various types of queries of our users or customers. I genuinely say that there is no such platform available to handle customer queries in such an easy way with a ticketing system. Its interface is as simple as a beginner can easily operate it without any problem. I fell in love with this platform.

I genuinely say there is nothing to dislike in this platform. It has various types of features in which we can arrange the tickets of the user in a very convenient and easy way

Zoho Desk is helping us to handle various types of the user's customer queries in the form of tickets. It has various types of tools, filters and dedicated algorithms to categorize tickets in a very convenient way. As a result, we can handle lots of queries from customers in less time as compared to other platforms.

ZOHO Helpdesk was the missing link between our business and the customers.

No means to respond to ticket response via email

Customer issues resolution turn around time

Appears to be the best compromise of cost versus functionality.

No integration with our current solution

Ticketing and tasking

easy adaptation easy customization wealth of ready-made tools

the settings menu is a bit messy faq should be a little richer directions could be better

customers can find a solution about our products on their own Our dealers can access technical information up-to-date providing professional after-sales customer support

the Feedback feature intigration that i can attach in any software with just i frame

nothing serious, they have so many features so sometime it's ahrd to navigate through as biginner.

we are building Product and this tool we can easily intigrate and not to worry about the other things for administarion dashboard and we dont need to create our own dashboard since this is coustomisable as well.

Todas sus funciones, y la capacidad de adaptacion. Es muy funcional para todo tipo de empresas sin importar el tipo de operacion que esta tenga. Ayuda mucho en el control de las tareas de soporte y entregar un servicio eficaz al cliente final.

Al principio fue algo engorrozo, ya que hay muchos parametros donde el titulo de la funcion esta en español, pero para configurar luego aparece en ingles lo que al principio limita pero nada que un buen traductor no soucione.

Nos ayuda en la rapida atencion y solucion de insidencias de nuestros productos, logrando mantener clientes conformes y satisfechos, ademas de descubrir problemas recurrentes para tomar medidas con mas conocimientos.

I need to restructurate the support for my clients. From what I tested seems zoho desk is the best choice for my needs.

Is not fully translated in Romanian language.

We move support from phone to tickets, we also benefit of social integration like instagram and facebook.

I like the way tickets are generated and how knowledge base is kept for the support staff to look into.

Nothing particularly. Very compact. Everything is working fine.

It helps in addressing the customer aupport issue and ticketing issue.

The simplicity of the app, ITs the best thing that my small bussiness could ever try and sample, it helps me keep excellent track of my clients and employees.

Currently there is nothing that i do not dislike about zoho desk if i had to come up with something small sometimes the app coulsd be slow but that is on rare ocaessions.

Helps me keep my customer service percentage high!!

You will have a lot of options and costumization for the mony. Robust technology and easy to use.

Somentimes there are too many options to manage. This is the downside of having a flexible Saas.

We need to centralize all the comunication channels of the company in one place

ith Zoho Desk, I've been able to effortlessly manage interactions across various channels - be it email, phone, live chat, or social media. The beauty lies in its ability to provide a unified view, ensuring every customer touchpoint is tracked and responded to.

A particular pain point was the initial inability to set up DKIM but the support team helped us solved the issue almost immediately. For those unfamiliar, DKIM is crucial for email deliverability and security.

What truly sets Zoho Desk apart from other customer support tools is its user-centric design. The platform is intuitive, ensuring even those unfamiliar with support tools can navigate with ease. The sleek design, combined with robust functionalities, makes it a pleasure to use daily.

It is an intuitive tool, and its resources allow the organization of the departments involved in the support process at all levels, which gives me flexibility in management and follow-up.

One of the features that could improve is the customization capability for the knowledge base. I would like to be able to put my front-end team and designers to print the visual identity of my product on the platform, so my customers would have a more white label experience and not feel the transition from one solution to another so much.

We are a relatively small company with a more demanding customer profile, we need to do more with as little effort as possible. At Zoho, we have tools that allow us to automate much of the work, which makes the team more productive. Additionally, Zia (AI) is a powerful tool that we are excited to be using soon.

to manage the flow of tickets with time and its other features like knowledge Base, NPS, badges, chat, social media, all is just flawless. you can do your work in just few seconds by clicking on it. customized dashboard/report are the best feature to use.

I m struggling with FAQ's but i m sure there would be way out , i'll connect to live chat soon.

tickets, knowledge Base, NPS, badges, chat, social media. Now, I can do my work in just few seconds by clicking on it. customized dashboard/report are the best feature to use.

It has been great for all of our needs! It's a good fit for us.

There's not really anything in particular

We need a customer service tool and this fits our needs