Zoho Desk Reviews & Product Details

Diversidade de soluções, integração, facilidade de uso, suporte extremamente rapido e atencioso.

Como a quantidade de soluções é muito grande, no inicio pode ser um pouco dificil se acostumar com os caminhos.

Integração entre Base de conhecimento e atendimento a clientes.

Excelent tool to manage the tech support and post sales tickets, easy to use and configure at an affordable cost

it´s difficult to find something wrong with it.

Enable our customers to create support tickets by themselves

Sistema de tickets, portal, base de conhecimento, as dashboards

Algumas funcionalidades não estarem muito claras para os clientes

Facilita nosso contato com o cliente, automatiza muitos processos e abre portas para criação de uma equipe

Data Management of client to provide support.

More filtration options should be there in desk.

Data Management

team is very much attentive and supportive pirce's are also less from other platforms , they already have every tab ,source ,types and many more fillters to dig down your buiness need and it help with increse your NPS score's as well

Everything is working fine with me there is no issue with zoho i am working on this platform from last 6 year's

its help me with my web site incoing chat's its easy to use and also we can create pre create template here to dicrese the customer support time also there is no donw time in zoho

What worked best for us was that it was easliy integrated into our systems we already have in place.

It did take a little time to learn since it is different from our original services. But that is to be expected.

We have nearly 8000 community members and this has made keeping up with their requests a lot easier.

This plataform have literaly all that you need. A support agent view, a client view, you can change the client plataform view with icons, colors, lenguages, interfaces, chat in real time, configure an automatic chat answers about client help and really really more things

Subscription options do not remain visible to users interested in the service. Literaly i have to register in the zoho page, login in the service, make clic in the perfil icon, looking the subscribe part and get that information.

Desk help, i can help remotely, get images, files, details, all that you can need

There subscription module is excellent, it has hellped us change the way we do business forever.

We are moving our business from Freshdesk to Zoho Desk and their service delivery has been excellent

It has made our customer experiences better

The option to record how long is spent on each ticket is an incredible feature that is really useful.

it does take a little while to work out where eveything is - orientation isn't great.

We're going to be using Zoho Desk to assist with help desk enquiries for our new website - it seems to be up to the job and we can't wait to get started properly.

It was fast easy and intuitive I really enjoy the interface

Actually nothing it is a wonderful product

Its helping with sending and reciving tickets.

good, everything looks easier and faster

there is no dashboard showing graphs of SLA and all

Its useful for easier and faster work

In the control of Service Orders as it is a decentralized team. Our client has a record and real-time status of all services being performed under his contract.

I still haven"t had enough time to analyze possible ctiticisms of the application. So far the tool is working perfectly. It is an excelelent task tracking tool.

This solves a problem of controlling the status of activities that were charged by our customers and we didn't always have the information.

OMNICANAL EASY TO SET UP CLEAN UX/UI EXPERIENCE FAST EASY TO USE

HARD TO USE ALL THE FUNCTIONALITIES KIND OF EXPENSIVE POR MORE THAN 10 USERS

I CAN MANAGE MY TEAM PRODUCTIVITY IN JUST ONE PLATFORM. I CAN BRING A BETTER CUSTOMER SERVICE TO MY CLIENTS

Amount of features and automation is huge, what make the software very very flexible, integration with all other Zoho applications is seamless. Huge amount of customizations.

The UI is a little old, for Bots support if you want support for all channels need to purchase also the ZohosalesIQ. No option to color format the tickets according to different parameters.

Currently we have multiple channels to give our Customer support, with Zoho Desk we can support all channels from the same software, also there is a lot of automation and Bots that save a lot of manual work.

The most helpful feature was layout customization that helps the CRM & Operations team to add the pin points as per their need. Apart from this the email reply to the ticket created was most helpful.

The main issue was that it has limited the scope of customization with pre-enabled required fields that isn't disappear as per the need of the user/team. If it would be available then it would be much better.

The main issue that solved by this Zoho Desk is that it helps to connect the clients with the operations team in a more responsive way witout attending too many calls.

Tiene todo lo que se necesita para la gestión de la empresa. Los módulos se enlazan perfectamente para lograr los objetivos de administración y gestión de recursos. El nivel de optimización que logramos al implementar Zoho en la empresa fue relevante.

No hay algo que me disguste en realidad, las configuraciones son más sencillas de realizar que en otros CRM o herramientas de gestión como Zoho. Podría mejorar la interfaz de usuario y sería un valor agregado impresionante.

Se resolvieron problemas de medición de apertura, gestión y cierre de tickets; además de que se canalizaron los casos de acuerdo a áreas específicas y priodidades por urgencia.

Features like Approbation, Notifications & Mobile Apps are very uesful to enhance our efficience

Didn't see ways to connect with other tools from Zoho

More proximity with our communities

My task was to find the optimal helpdesk service for my company in terms of price and quality. I compared about ten programs and chose zoho. Here in the professional version is everything that our company needs for an affordable price, including through the use of “light agents”.

not enough explanation about part of features

It allows to improve the company customer problem handling

One of the standout features of Zoho Desk is its automation capabilities. We can set up predefined workflows to streamline repetitive tasks, such as ticket assignment, status changes, and email notifications. This automation has significantly reduced our response times and increased overall productivity

lthough Zoho Desk offers various integrations with other Zoho products and some third-party applications, some users have expressed a desire for more extensive integration options, particularly with popular CRM systems or other specialized tools they may be using.

The built-in knowledge base is a lifesaver! It empowers our customers to find answers to common queries on their own, reducing the volume of incoming tickets and freeing up our support agents to focus on more complex issues.

Easy to work with, simple and powerful, and easy to use.

There is nothing that I really dislike about the product, altho I would like to see some more customization abilities for the Knowledge/Help Center.

Zoho is helping us build a fully integrated Help center for our clients to use to find all the answers about our site and product.