Zoho SalesIQ Reviews & Product Details
Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho ecosystem, it integrates easily with Zoho CRM, allowing for seamless monitoring and management of leaders, and its ability to track and analyze website visitor behavior, providing valuable insights for businesses.
| Company | Zoho Corporation |
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| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare Zoho SalesIQ with other popular tools in the same category.
It is very simple to use yet it has the feature set which can satisfy a data nerd. Its integration with bigcommerse, shopify, wordpress and zoho makes it a sweet deal. Mobile app is a big plus
nothing that I know off. The mobile app can be improved and the overall integration can be more. I would also love it to be on opencart and other platforms.
we wanted to understand our customer behavior. Sales IQ makes this task very easy and simple to implement. Chatting & engaging with the customer at the right moment without being pushy makes a lot of difference.
Даже начинающий пользователь может разобраться в интерфейсе, можно пользоваться в онлайн через любое устройство и через приложение на телефоне. Русский интерфейс. Можно наращивать платный функционал вместе с ростом компании или увеличением потребностей. Бесплатного аккаунта хватает для небольшой компании.
Не хватает оповещений, не самый удобный и современный интерфейс, не хватает интеграции в телефоне с контактами и звонками, не хватает интеграции с гугл календарем.
Запись информации о предварительных контактах, контактах, звонках и встречах.
I love that It integrates with CRM (in a way that makes actual sense) and with my MailChimp acciounts. It's relatively easy to use and offers multi-faceted integration and excellent customer support.
The only thing I dislike is that I probably am not taking full advantage of all aspects of it.
It has helped with consistency and I really like the simplicity of use.
It is very simple and easy to use. The templates are straightforward and reporting is easy.
While the templates are easy, I question deliverability to some domains - especially gmail, yahoo and comcast.
We needed to go to market in a cost effective manner to multiple email lists. We have generated over 50 leads so far.
Zoho One keeps track of all the account activities of a particular customer. It maintains the history of the whole life cycle of all the customers who either enquired, existing or may be in potential stage.
Zoho CRM offers everything used for the sales but making the analytics report and performance evaluation was a task as there is no drag-and-drop facility.
Zoho CRM has one of the best user interfaces and is very easy to use. It gives you an idea about the sales pipeline, and Kanban view of deals usually helps to keep track of deals in different stages and follow-ups become much easier. It has improved my sales by 25% as I know which customer to target and when to target.
With Zoho SalesIQ, we have raised the bar of customer relationship. The platform is friendly for both sides and connects well with Zoho CRM, giving us complete information of whom we're talking to."
Not now if there something issue i will definitely write
I no worry to interact my customer at same time with the helping of Zoho chat my work so easy and handle the client it's also help to increase the sales and productivity
Zoho is very helpful in managing sales pipelines and saving email templates according to various clients across the industry. It is easy to do bulk emailing.
Due to the upgradation from the previous versions, compiling data and making reports is tough. My existing reports also got modified due to it.
Zoho One is helping me to maintain the confidentiality of the data, and I am more dependent on it for seeing the records of my existing and new clients.
It shows the realtime view of users along with their country location. If I want to reachout, I can do that via zoho chat. It also shows how long the visitors stays on the website
Sometime it does not work and does not show the real time users. Another bug is that if I come online after a while, it starts to show all the users that were on the website
visitors insights on a real time basis, Chat feature is good, and we integrated the chat within 1 hour.
Live view and chats are very useful. I also like that we can automate bots to trigger on certain webpage URLs or actions of the users and it's pretty easy to script. Also, it's pretty affordable for start-ups.
It is somewhat buggy. Bots are triggered at the wrong instances and sometimes even the chat doesn't allow you to answer if some bot is triggered. The online application is pretty sorted but the mobile one needs improvement.
Helping us with the support and customer tracking on our marketing website as well as online tool. We've been pretty good so far with it's usage and even our clients like our quick support.
1. Real-time tracking 2. Detailed user activity tracking 3. Easy integration with marketing automation tools 4. Con current user login
1. Some marketing tools which are highly demanded in the market have serious integration issues. 2. Data stitching in some cases with the leads entered in the Zoho CRM is difficult.
1. User tracking 2. Helping my marketing team to understand the user's perspective 3. More targeted marketing campaigns 4. Increase in digital user interaction