Unclaimed: Are you working at Aircall?
Aircall Reviews: 4.4/5 — Solid Choice
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Aircall’s AI Voice Agents button reads “FROM €0.19/MINUTE”. That rate requires a custom bundle of 10,000 minutes or more. Pay as you go and the rate is €0.49 — 158% higher. The cheapest prepaid bundle, 500 minutes for €175, works out at €0.35. The €0.19 is real, but it sits at the far end of a ladder that starts at roughly €1,900 of committed spend, and nothing on the button says so.
- What it is: A cloud VoIP and customer-conversation platform with AI voice and messaging agents.
- Best for: Sales and support teams of three or more wanting calling tightly wired into a CRM.
- Pricing: Essentials €30, Professional €50 per licence per month on annual billing; Custom quoted. Verified July 2026.
- The honest catch: Single sign-on requires the Custom tier, which has a 25-licence minimum.
What Is Aircall?
Aircall is a cloud calling platform built for sales and support teams, with more than 250 integrations, a softphone for desktop and mobile, IVR, call recording, and — increasingly — an AI layer covering voice agents, messaging agents, and conversation intelligence.
Three tiers: Essentials, Professional, and Custom. The first two carry published per-licence prices; the third is quoted and has a 25-licence minimum, which matters more than it first appears.
Both published plans require three licences minimum, so the page states the real figures itself: “3 licenses for 90€/month” and “3 licenses for 150€/month”. The toggle advertises 25% off for annual billing, and the page displayed annual rates throughout our capture.
How Aircall Works
- Priced per licence, with a three-licence minimum on both published plans.
- Essentials caps outbound calling at 1,000 domestic minutes per user per month.
- The Custom tier needs 25 licences, which is where SSO lives.
- AI voice minutes are metered separately, from €0.49 down to €0.19.
- AI Assist is a per-licence add-on at €9, or €49 for Pro.
- 50 free AI voice minutes per account per month.
Aircall Pricing
Captured from Aircall’s pricing page in July 2026 in euros, with annual billing displayed.
| Plan | Per licence/mo | Minimum | Real entry cost | Key inclusions |
|---|---|---|---|---|
| Essentials | €30 | 3 licences | €90/mo | 250+ integrations, IVR, recording, 1,000 outbound mins/user |
| Professional | €50 | 3 licences | €150/mo | Unlimited domestic outbound, Salesforce CTI, power dialer |
| Custom | Quoted | 25 licences | Quoted | Unlimited worldwide calls, SLA, SSO, API support |
AI add-ons: AI Assist €9/licence/mo · AI Assist Pro €49/licence/mo · AI Voice Agents from €0.19 to €0.49/min · AI Messaging Agents from €0.13 to €0.30/conversation
What actually decides your cost:
- The AI voice rate spans 158% from top to bottom. Pay as you go is €0.49 a minute under 2,500 minutes and €0.39 above it. Prepaid bundles are cheaper — 500 minutes for €175 is €0.35, and 2,500 for €725 is €0.29 — but the advertised €0.19 needs a custom bundle of 10,000 minutes or more. That is around €1,900 of committed spend before the headline rate applies.
- Three licences is the real floor, not one. Aircall states it plainly on both cards, so this is disclosed rather than hidden, but it means the entry price is €90 a month for Essentials and €150 for Professional, not €30 and €50.
- SSO is gated behind a 25-licence minimum. Single sign-on appears only on the Custom tier, and Custom requires 25 licences. So a fifteen-person team that needs SSO for compliance cannot buy it at any price — a harder gate than most, and worth contrasting with GoodAccess, which sells SSO as an add-on on its entry plan.
- Essentials meters outbound calling; Professional does not. One thousand domestic outbound minutes per user per month is about 50 minutes a working day — workable for support, tight for outbound sales. Professional makes domestic calling unlimited, and unlimited worldwide calling requires Custom.
- AI Assist Pro costs almost as much as the plan. €49 per licence per month against Professional’s €50. It adds live transcription, custom summaries, and sales playbooks over the €9 AI Assist tier. Doubling your per-seat cost for real-time coaching is a defensible trade for a sales floor and hard to justify anywhere else.
- AI messaging follows the same shape. €0.30 per conversation pay-as-you-go, dropping to €0.25 after a thousand; prepaid bundles are €220 for 1,000 (€0.22) and €1,300 for 10,000 (€0.13). As with voice, the cheapest advertised rate needs the largest commitment.
Who Should Use Aircall
- Sales teams living inside a CRM. The clearest case — 250-plus integrations and a Salesforce CTI on Professional.
- Support teams of three or more. The licence minimum makes it a team product by design.
- Businesses deploying AI voice agents. Aircall publishes per-minute rates openly, which many competitors will not.
- Outbound sales floors. Power dialer and voicemail drop are included on Professional rather than sold on top.
It fits poorly for solo operators and pairs, given the three-licence minimum; for teams under 25 that need SSO, which is unreachable; and for light AI users, who will pay €0.49 a minute rather than the advertised €0.19.
Honest Pros and Cons
Strengths
- Every AI rate is published, including pay-as-you-go and each bundle.
- The licence minimum is stated on the card, in money rather than fine print.
- Power dialer and voicemail drop included on Professional.
- 250-plus integrations and API access from the entry plan.
- 50 free AI voice minutes per account each month, plus 100 at sign-up.
- Unlimited inbound calls on every plan, toll-free excluded.
Limitations
- The advertised €0.19 AI rate needs 10,000+ minutes.
- A three-licence minimum on both published plans.
- SSO requires 25 licences via the Custom tier.
- Essentials caps outbound at 1,000 minutes per user monthly.
- AI Assist Pro at €49 nearly doubles a Professional seat.
- Worldwide calling is Custom-only.
Aircall Alternatives and How It Compares
- CloudTalk is the closest competitor for European calling, from €25 per user.
- RingCentral is the larger incumbent covering voice, video, and messaging.
- Nextiva is stronger on US business telephony and unified communications.
- Quo (formerly OpenPhone) suits small teams sharing numbers, without a licence floor.
- Grasshopper is the solo-operator option Aircall’s minimum rules out.
- Dialpad competes most directly on AI-led calling.
For a broader survey, browse our VoIP providers directory.
The Verdict
Aircall is a strong choice for a sales or support team that wants calling wired properly into its CRM, and its commercial disclosure is better than most. It publishes every AI rate — pay-as-you-go, each prepaid bundle, and per-conversation messaging — where competitors routinely hide all of it behind a sales call. It also states the licence minimum in money on the plan card itself: “3 licenses for 90€/month”. That is the opposite of burying it.
Which makes the one piece of framing that does mislead more conspicuous. The AI Voice Agents button reads “FROM €0.19/MINUTE”, and €0.19 is available only on custom bundles of 10,000 minutes or more — roughly €1,900 committed. A team trying the feature pays €0.49 a minute, 158% more. The prepaid bundles sit in between at €0.35 and €0.29. Every one of those numbers is published a few lines below the button; the button simply quotes the best of them. Budget from €0.49 and treat anything cheaper as a volume reward.
Two structural limits to check against your own headcount. Three licences is the floor on both published plans, so €90 and €150 a month are the real entry prices. And single sign-on lives only on the Custom tier, which requires 25 licences — meaning a fifteen-person team with an SSO requirement has no route to it at any price. That is a harder gate than most vendors set, and it is the constraint most likely to disqualify Aircall for a mid-sized company that otherwise fits it well.
FAQ
How much does Aircall cost?
On the euro price list captured July 2026 with annual billing: Essentials €30 per licence per month and Professional €50, both with a three-licence minimum — so €90 and €150 a month respectively. The Custom tier is quoted and requires at least 25 licences. AI Assist is €9 per licence per month, AI Assist Pro €49, and AI voice minutes are billed separately.
Why is Aircall’s AI voice pricing higher than the advertised €0.19?
Because €0.19 applies only to custom bundles of 10,000 minutes or more. Pay-as-you-go is €0.49 per minute below 2,500 minutes and €0.39 above it. Prepaid bundles fall between: 500 minutes for €175 works out at €0.35, and 2,500 minutes for €725 at €0.29. Every account also gets 50 free AI voice minutes a month, plus 100 extra at sign-up.
Does Aircall have a minimum number of users?
Yes. Both Essentials and Professional require three licences, which Aircall states directly on the plan cards as “3 licenses for 90€/month” and “3 licenses for 150€/month”. The Custom tier has a much higher floor at 25 licences. There is no single-user option, so solo operators need a different provider.
Which Aircall plan includes single sign-on?
Only Custom, which requires a minimum of 25 licences. Neither Essentials nor Professional offers SSO at any price, so teams below 25 people with a single sign-on requirement cannot meet it on Aircall. Custom also adds unlimited worldwide calling, a service-level agreement, custom onboarding, and API developer support.
What is the difference between Aircall Essentials and Professional?
Calling volume and sales tooling. Essentials at €30 includes 1,000 domestic outbound minutes per user per month, IVR, call recording, and 250-plus integrations. Professional at €50 makes domestic outbound calling unlimited and adds Salesforce CTI, advanced analytics and live monitoring, mandatory call tagging, and sales features including power dialer and voicemail drop.
Compare Aircall with other popular tools in the same category.
I can use it on multiple devices and it syncs to other platforms
I can't think of any issues I've had that was not related to my own devices limitations
Reaching out to customers and colleagues internally; syncing records of calls on other platforms.
All online - makes it easy to use. Happy with the product
nothing. I find the use of aircall very good
talking to customers
what i like the best is that i can hear my calls
i can not search a previous call that i made
LISTEN TO MY CALLS
be able to interact with other applications like intercom
in long distance calls is usually a bit unstable depending on the online connection
better communication and quality with our customers
the facility to make calls, helps with integartion of crm and very valuable to clients. would highly recomend this to other people, it makes your outsourcing needs much easier and in an efficient way. will continue to use this product in the future for sure.
m,aybe needs a couple of more features, make it a little easier for integration with crm and add maybe a power dialer to reduce time dialing i think would be a great addition. other than that there is nothing else that i could say bad aboput aircall, it has helped a lot
reach ion going clients and establish relationships
It is exactly like using my regular phone
That I have to use data to use the app when not in Wifi.
Helping get in touch with clients faster.
Aircall has simplified my calling center needs. It is easy to manage groups, configure the call to work in any way you need it to plus on top of that the customer service is extremely fast. In my company I have Aircall connected to Pipedrive and that makes work extremely easy to handle.
The price can be the concern to me or anybody that works with Aircall, but I think that at the end of all compared to any other platform the price is worth it the simplicity.
Easy of use means more efficiency at work. Aircall works well with my CRM system.
integration of salesforce, design, ease of use
sometimes a bit laggy. but might be due to my desktop pc od browser preferences
call analytics and optimization
easy to use and the sound quality almost all the time is very good also, the shared inbox is really good for tracking missed called the voicemail notifcations are also very useful being able to get the recording straight to my email
so far nothing the product is solid and gets the job done hassle free
Aircall allows us to use one simple UI to support multiple products with different numbers Having the ability to change the number i'm calling from makes it super easy to support multiple products without the need for extra complexity
The functionality of aircall is very conducive to placing calls, forwarding calls and working in a hands free environment.
I don’t dislike any features in Aircall. It’s the best call program i’ve ever used.
I’m calling multiple clients at a time and having conference calls. Aircall makes it simple to include all callers and the calls never drop.
The quality of calls are superb. The line sounds very professional. Even when our clients are on mobile, the call is clear. The IVR set up is quick and easy resulting to less calls lost. The call-computer set up has helped us receive transcribed messages and we can easily respond to clients and partners alike.
There is about 1-2 second pause from the time the call is answered to actually hearing the person on the other end. Although this is easily resolved, sometimes, the key information for us gets cut off as out clients provide the a reference number at the beginning of the call. The pause causes us to request this information again.
We are operating in different cities. Aircall allows clear calls between us, our customers and our partners. The reporting tool s very useful so we can easily monitor the percentage of calls lost and their reasons. This tool also helps managers to monitor agents and adjust shift schedule to match the call volume.
It is easy to navigate and convenient to use.
When I am trying to dial a specific number and sometimes being connected to an incorrect number.
I have not encountered any major problems with Aircall. I love the fact that there is a separate app and that it can also be used with Zendesk.
this program is great, I have been using it since I started my job at a call centre. I deal with customers all day on the phone and on some occasions they have actually commented on how clear the reception was
It would be helpful if you could filter the calls by time
we are able to call back and listen to calls. listening to calls comes in handy when dealing with customers because they tend to lie
Love the collaboration from the Aircall team and their willingness to help you optimize your account
Not available for all countries - but same as other platforms.
The ability to improve our back office hotel reservation process while striving for excellent customer support. The analytics that Aircall includes have been very beneficial in helping us reach our goals.
Aircall was fantastic with customer support and onboarding. We were overly pleased with the the level of service.
There are some features that we had hoped existed, but it sounds like they are on the roadmap.
Scalable customer team calling solutions.
Aircall integrates very well with Salesforce and allows you to transfer calls, take notes, customize your welcome message and voicemail. Aircall is the a good solution for setting up a "call center" for our customer service team.
They do not have many instructional materials available before purchasing their product that would help us review it more before committing.
We are establishing a customer service phone line that did not exist.
The ability for my team to answer calls that come in through our help line. We are able to transfer calls, monitor and reach our customers quickly and easily with either the online app or the web browser version of the software.
It is challenging having a support team that is overseas. However if you are patient, their team will reach you during their normal business hours.
Answering calls, receiving voicemails, monitoring call volume, handle times, wait times and more.
Before we used Aircall, we were using ZenDesk for all of our voice call needs and we were having major issues. Once we switched over to AirCall, our call quality went up and we were able to offer so many more features to our customers who were trying to contact us.
I wish we had more of the Dashboard metric features available in-app.
We're able to communicate with our customers no matter where in the world they get connected with our company. We have CX reps in the Philippines and elsewhere so it's nice to have a quality service consistent for every employee.
Aircall makes managing and forwarding more than a few phone lines at once easy and intuitive. We appreciate that it's so straightforward to use, and it's extremely easy to create a new line whenever needed.
In early versions, the app had some issues where it would conflict with a forwarded call to the same physical phone- this has been solved. We don't have any issues with Aircall currently.
It's helped us consolidate what used to be a tangled mess of landline phone numbers and hard handsets into just one user taking calls on a cell phone for several dozen companies. We've realized just how bad previous services were.
1) having call recording, that you can send to anybody, and listen when you have a doubt about an infirmation your customer told you 2) having you customer name when he calls 3) custom tag for each calls 4) having the possibility yo archive calls manually and automatically when you call back somebody
1) The quality of calls is depending on your Internet connection(but it is not Aircall fault!)
- you have proof of many thing, with deals, proof of calls, at what time etc - Be able to tell my custumer's name when I answer to a call makes a difference for our compagny : personnalization and more humanity. I can be more close to customer I never met physicaly, and it's great for SaaS companys.
The integration with Desk.com, Slack, Intercom. Very easy to review calls.
When uploading contacts, Aircall does not account for duplicates, which is OK but not ideal.
Other companies (RINGCENTRAL) are shady and do not offer what is advertised. Other companies (Ring Central) are also a lot more expensive. What I realized is that you do not have to pay more for a superior product that does not lock you into a contract that is on auto renewal
We were looking for a contact center that would allow us to service clients from all around Europe. Aircall has provided us with the tools to access small countries as well as the large.
The analytics feature is only available for enterprise clients and the price is out of range for a startup.
Our main benefits so far are: 1) providing access to clients from small countries like the Baltics, 2) conveniently organising the call routing, 3) using the integration with Intercom to keep all our customer contacts in one place.
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers, new users, IVRs messages, rules, etc is very easy to do. Daily emails that I receive with the numbers of calls of my team is very important for me, so I can see early at the morning what happened past day. The analytics and live feed is very interesting. With that the team can see in a TV whats happening with all agents.
The pricing for calls in Brazil. Probably in US Dollars, should be cheap, but for Brazil (where we use) is a quite expansive. We keep using due to even being expansive, still makes sense. Also do not support desk phones (recommend and support only softphones) is not enough for us - our actual plan were go to Aircall for all numbers (including landline), but after conversation um our Customer Ongoing Manager it was confirmed that is not the Aircall strategy to support desk phones. So for our landline we are considering another VOIP tool.
Telephony system for our support team and real time vision of productivity of our agents.
What we like the best is call quality and how easy it is to use, our new employees pick it right up without any prior training. It has the common-sense interface which is really popular with our CS agents.
For us specifically, we don't like that their is no Salesforce integration and sometimes the mobile version of the app is a bit glitchy, but we usually don't use that as much as the desktop version anyway so it's not as big of a deal as the salesforce integration.
It is helping us create a better work flow and automate many of the functions we used to do manually before. It also allows for us to scale up the team quite rapidly in need be.
Flexible, many phone number creation possibilities, bot answering machines
Needs an app, should be nice to have it on our browser
As an international company with franchise and corporate level, we needed a tool like Aircall
I really enjoy that Aircall is available to integrate into your existing CS platform or as a standalone app for web or mobile. Personally, that's a huge plus!
Searching for calls is very difficult, so much that tracking certain calls can be very time-consuming.
IVR is a huge benefit so far and I'm confident that as AC improves their product, things will only get better. Looking forward to product improvement/releases.
It's simple and amazing. It works smoothly on my computer and in my phone. Their support is amazing and very friendly.
Nothing. I really like Aircall, Sometime it has some bugs calling some brazilian phone numbers but it's tottally fine.
Prospecting, scheduling demos, support, selling.
Easy to install. Easy to use. Well designed
Requires a good connection (what a surprise) and better to use with good headsets
I can create local phone numbers. And easily organise my customer support and sales team
Very helpful tool, it's faster to call to our customers.
nothing... everything is perfect! is very faster
Call to other countries
It's great to be able to take Aircall with me, no matter where I am in the country working, with the mobile app. I can easily pick up or transfer a customer call without having to be tied to an office phone.
There are a lot of updates with the app, but I understand that it's a way to provide everyone with the latest app version and abilities.
We are able to help answer customer questions whenever they need help without having to be tied to an office phone. There are no more missed calls, and we are able to provide the best customer service 100% of the time.
