Freshsales Reviews: 4.5/5 — Highly Rated

They have land pages and mail marketing platforms in one place. I love the Journey feature, it brings all customer iteration and flows visually. Gmail integration helped us to didn't lose one customer message too.

Freshsales is part of a major suite: freshworks. They have serious problems with licensing and plans. Some parts, like freshchat (the chat) and freshdesk use different servers/locations, and it is hard to make it works smoothly.

It centralizes my customer and marketing handling. Now I can create land pages and manage mail lists in one place. I also liked IA score to my contacts (Freddy)

Freshsale is really to use from the begining. You can understand how to work with the system from the first time you log-in. Freshsales also provide you everything that could help you manage a CRM system. Especially, the workflow fumction that could help you you to automate your work and make it more efficiency.

The CPQ function is not polish yet. It make the experience not smooth. Also, Freshsales does not have the approval function so it could be challenge to the manage.

Freshsales help me to manage the data and make it clearer as well as more visable to work with. It also help to mamage the sale to.

It's a very easy to navigate and has multiple functionalities

It needs an accompanying app, especially for making calls.

Collection and storing of data in one central place

Easy to use. Can simplify the visible fields to just include relevant ones. Works for a one person business like mine.

Support can be difficult and time consuming.

Keeping track of clients

I like how easy it is to shorten the sales cycle; it has powerful technology that allows me to figure out the intentions that a prospect has while visiting our website and know how to proceed with our sales marketing tactics. One of the most potent tools that Freshsales has is its sales sequence automation; it allows me to schedule many emails and SMS in bulk to ensure that the marketing campaigns are sent in a timely manner so we can reach the most clients, it is highly advantageous and it allows me to customize all the campaigns so I can make it more personalized for different prospects that want or are looking for something different from one another.

The support help is very poor, I have reached out to them a few times about different questions that I had regarding the use of the software, and I received late responses from the support team. It is something that needs to be improved because a support team that works helps the software feel more reliable to me, and I will know that I can actually rely on them if something more serious happens with our data.

I think that Feshsales has helped a lot when it comes to providing an automation service that helps process all the sales and helps close deals efficiently without taking hours to do so. It has created an impactful workflow that helps us speed up the daily work when dealing with clients, as well as helping us keep in contact with them by automating welcome emails and reminders, and it is a system that keeps everything in place for easy access. It organizes all the customers' basic information, and that comes in handy when trying to close a deal as we can easily access different details quickly

We have been using FreshSales for nearly seven years and it has been a great resource for pipeline management and reporting. It is a feature-rich platform with the ability to segment views based on territories and permissions.

It is structured with two separate databases - one for leads and one for contacts - which becomes difficult to manage when integrated with other systems. They have some features to help identify duplicates, but it's not perfect. We've also had some deliverability issues with emailing out of FreshSales.

Freshsales allows us to manage pipelines and territories for a global reseller network.

The options that it provides to filter and Saves for the next time. Default selection criteria

The filters are confusing a bit in the beginning

The bulk mailing has become more accessible and seamless

It's easy to use and has so many functionalities for marketers, salespeople. Also, they are easy to connect team, always-on support to solve my query. Also easy to integrate the form with website as well.

Many things are there but they take some time for any development. They have good service but they so much time for any development which is understandable because they are big company.

Only thing is they taking so much for any development.

Freshsales includes an excellent user interface design, a vibrant theme, a quick and simple email campaign procedure, and a report and monitor system. Even a novice can comprehend how the gadget operates.

We need more pipeline automation, such as the number of days a contract has been dormant, a few additional reports, and an advanced dashboard to make the process more efficient.

We are gathering information about our clients and establishing company-wide procedures. Each team may log in and view a client's or project's current status. From there, the following stages are straightforward.

Freshsales is a software to handle by eery employees of our organisation. Its use is easy and drastically useful. It helps to find customers in a well-mannered structure process.

Freshsales has limited dislike points because it is available at a cheaper rate so anybody can use it. Just 24*7 customer support system should need to be more active so the software will touch 10/10.

Freshsales solving the query regarding the management of customer data. It analysis the organisation's demand and fulfils it with integration tools. It helps our company to grow and sustain itself in a competitive market.

One of the best crm software that I have ever used for managing the sales pipeline and enquiries that I am receiving from the different source.

Interface is little bit slow if we compare to other crm providers

Problem solved by freshsales: 1. Managing leads 2. Creating deals 3. Instant emails 4. Instant quotes 5. Easy integrations.

It's so easy to use. Automation of their Sales Sequence where we can send an emails to users when the contact is created or the status is changed. It automatically send the mail to contacts. It reduce manpower and is so easy to create.

Not as much but one thing that is when the email of a person is in cc their contact automatically created in the list. But i don't want their contact. So i have to manually delete the contacts.

It reduces the manpower and automates most of the work. I like sales sequences that send automated mails after the status is updated in the Freshworks. Don't have to send maually one by one to every contact.

Freshsales offers the best analytical and automate CRM for a sales person. It's so intuitive platform to get on user on different channels like SMS, whatsApp or email.

One thing I dislike is when i publish a customer journey i can't change in it. I can't add any node and extra field. If i want to do then i have to create a another journey for that. It's really frustrating.

We wanted to engage with our customer easily and see to which customer we having conversation so that we can target them accordingly. This problem resolve with Freshworks by having all the leads in one place.

It's so easy to use. Contacts Update, Deals status, and other feature is so handy and useful. Freshmarketer is also integrated into the freshsales now so I can create customer journey which fully automates my work.

One this is frustration whenever I'm doing any work it automatically asks for a refresh a new update is came. It's so annoying sometimes that I lose my concentration.

CRM is user-friendly and it saves a lot of time for my sales person to use it. Also, we can track the call log of all the sales person and they can make the notes for the same.

Freshsales was the most accessible CRM I've ever worked with to set up. It is astounding how simple it is to use and operate. Also quite effective are marketing journeys.

There are several things, but their development requires time. They provide excellent service, but it takes a long time for things to change, which is understandable given that they are a large organisation.

We can examine the client's life cycle in greater depth than was possible with Excel.

freshsale is one of the good CRM you can use in your organization and it has feature like automation and sales funnel to do marketing activity very actively. I loved it and you can go for it.

Everything is good apart from some addon plugins and needs to add more features in automation marketing like automation call solution.

We are using these tools to manage users, do automation marketing, and remind employees about all the upcoming and pending tasks to do. We are able to see and track all the sales leads staus at one place.

It is a platform based on sales automation and to manage potential clients, it allows us to know the interaction of the clients, their marketing knowledge and to know the value that it can have for the commercial processes and this helps us to know everything about the clients, potential customers and helps to find new customers, apart from offering features to establñish a better use, it contains a well-structured calendar, personalized chats, sales arguments and updates with an administrator for the campaigns, it also has a very affordable cost with a time of proper use which means that you can use the system for you needs more often.

Its technical support is a bit outdated since it responds very slowly and when it responds it does not give exact answers and on certain occasions, it does not solve the problem or the doubt generated, which is why they should develop it better to be able to use it as it should, in addition to its application mobile is very slow to pone and is very pòorly informed because it contains almost no information about the service, which attracts inconvenience for not being able to use the mobile application properly.

We use this application so that our work teams can research, search, compare or find suitable sales opportunities, and offers, predict revenue with sales forecast, organize customer information and establish better solutions for our marketing campaigns, this allows us to it allows us to have better relationships with our work teams, increase financial proposal, obtains better benefits and establish better campaigns for our potential clients.

The Analytics feature is an overview of our activities in our customer journey map

it requires a strong internet connection to function properly. I would have wished it had an offline feature and sync

Data quality. it provides us with metrics to make informed decisions

Great onboarding experience, detailed documentation and helpful Support team. Ideal CRM for startups & SMBs. No training or certification is needed to get started on the platform.

Understanding and comparing all the products offered in their suite is a challenge. Mobile app can be improved, essential since a lot of sales & customer success team members are on the move.

Improved customer engagement, creating opportunities for our sales team to increase revenue and offer a better experience to all our customers.

The most helpful is I work with best sales . I appreciate the customer help feature sales tool I use this software

No not at all missing in this product. Everything work properly. To.more sales pitcher

Best thing for new sales person is why sales is best yes freshsale is financially best yes I am more productive. Yes businesses performance increased

They have separate industry specifics set-ups, which helps me to feed and set up the data rightly.

Nothing to Dislike. Their support team is always available, either on chat, mail, or call.

We can deeply analyze the customer life cycle, which was impossible in Excel.

The aspects that we appreciate the most from Freshsales are the consistency & effectiveness of the Customer Service Teams in regards to Onboarding, Followthrough and Further Training and Education as requested & or needed. The Resources are available On-Demand and with Product Experts Guidance accessible once called upon. God's willing, we are often only a call, email or chat away with the response time being quite efficient and engaged to walk you through the Steps and Processes with recommendations to take you from Amateur to Enthusiast to Pro. There are ample resources to Learn, Grow and Collaborate. Also, for those that enjoy Attractive, Uplifting Dashboard Colors with Seamless Clean Design; the Freshsales UI/UX is well Organized & Optimized for a User Friendly Navigation experience across devices and platforms.

We do not have anything negative to report or claim in reference to Freshsales. There are great opportunities to Integrate multiple internal & external products + solutions into your workflow. One of the only limitations will be your imagination and possibly time to maximize the resources + integrations with Best in Class add-on Marketplaces available.

We are using Freshsales as a CRM & Analytics tool for one of our Emerging Divisional Units. We are a fan of the Freshworks Suite of Solutions as a whole and we appreciate the 'A la Carte' modular nature of selecting their apps individually & collectively as companies or teams desire more and Grow on a Scaling basis. Building Synergy synchronistically between Freshworks based apps and external integrations to ensure seamless harmony and to best capture data + insights for value creation & collaboration is much appreciated.

Flexibile in designing the CRM, Good support, good integration with other tools

Sometimes very small bugs, which are then fixed very fast

CRM System for our customer relations

i see the product is being developed and the company has a great attitude. simple to use chat support is always available more user friendly than competitors

limited features more functionality in workflows more ability for if / then functions more ability to customize the interface according to user roles ability to create workflows for custom modules much more frequent sync freshdesk to freshsales inability to send emails through workflows to designated users without having to notify the sales owner.

management of channel partners through integration with our internal database. easy to use automated workflows we are more productive We are better able to manage

There are a plenty of useful things - Simple and easy to use UI - Custom field management - Email tracking

There aren't any big cons but the integration options could be much better

- Deals management - Pipeline forecasting - Reports

There are a lot of things we need to discuss among those 1. Reporting 2. Perfect Email Tracking 3. Manage leads using my team 4. Customer management Using this tool, I can easily communicate with my customers. We can easily start intensive workflows in just minutes—no need to spend more time on learning about platform.

We had an option to integrate the CRM tool, and I do Hubspot, but one issue I found is that the Migration of data from Hubspot is little messy. Some areas still in development mode like editing feature under the icons. I requested this earlier, but they said we are still working.

I need a full-packed tool, and this FreshSales fulfilled my target. I can customize my business-related needs using this. The Task of Synchronising my emails to customers were pretty easy.

Freshsales was by far the most straightforward CRM setup I have ever experienced. The ease of management and use is incredible. The Marketing Journeys are also extremely powerful.

The weakest point is how new it still is relative to competitors. Due to this, there is a lack of significant integrations that you would get out of something like Salesforce.

We use Freshsales to track our sales pipeline, as well as manage all customer contacts. The most considerable benefit over other products I have found is how simple it is to use sales sequences and marketing journeys.

Oh their UI and UX. It's fluid. Reporting is a bit easy on FS

Their frequent update banner notification.

Used FS during my previous role. Easy deal predictability, all in one solution - freshcaller+ sales.

Its UI, customization of fields, and efficient tracking of activity history

Reporting and dashboard should provide more options to pull granular views of reports.

Managing leads in the sales pipeline and helps us doing efficient follow-ups with prospects.

The stage change process is likely to be goof enough to categorise the filter

B2c segment is not so good for use as it doesn't track the activity of leads

Managing the data to my b2b clients and updating their current stage