GoToWebinar Reviews: 4.3/5 — Solid Choice

GoToWebinar is easy to setup, and offers decent features for holding a meeting for a large crowd.

Recording with GoToWebinar is a disaster. Poor quality, and the files "get lost" on your machine - they don't save to the cloud.

My department used GoToWebinar to conduct virtual training sessions, so that we can offer training remotely. It served that purpose...but once we launched an LMS (Cornerstone OnDemand), we made the leap to Webex, which integrated with CSOD and has much better features. Because our company as a whole still contracts with GoTo, we still have access to GoToWebinar, and only use it on rare occasions now.

Able to share screens and record conversation while still using my computer to take notes

There was an echo/lag during the conversation.

I enjoyed the benefits of being able to call/talk on either a phone or laptop so that I could be traveling and still be a part of the conversation.

GoToWebinar truly does satisfy all the basic needs one would require to hold a virtual meeting.

The game of numbers with how many meetings, how many attendees, etc. is overly complicated and can be frustrating at times. Additionally, the interface, which includes multiple input sources (standalone application, web application, mobile application, software plugins, etc) is also overly complicated, despite their intention on making life easy.

Meeting on both a regular and irregular basis with staff across the nation with the need for screen/sharing presenting. These needs have been sufficiently met for the most part.

I liked the ability to download an app for desktops or smartphones. It made participating seamless and easy.

I don't recall anything I didn't like...

This has made conference presentations and interactions easier, as our conference members are spread out across various locations.

It's an easy way to set up a big, company-wide meeting

The sound can be glitchy and everyone has to mute

Company meetings

I've only had one interaction with this product. Initially there was an issue with getting the product to load so everyone could connect, but after a few attempts everyone was able to connect and see the content.

It took several attempts to connect and the audio / video had a lag between them. Somewhat made it more difficult to focus.

Working for a large company it is great to use this product to connect a big group for training sessions, such as how to utilize new software or new protocols in current software.

I like how easy it is to install and join a webinar. I have never hosted a gotowebinar, but the user side of it is easy to learn and reliable.

While it's not a deal breaker, it is something that gotowebinar does that a couple of it's competitors doesn't do: Take up space after the webinar is over. Some other webinar services that I like either are all web-based, or uninstall themselves automatically after the webinar is over. It's not a huge deal, but the less seemingly random programs on my computer the better.

Gotowebinar is useful for receiving training and support remotely.

Big toolset that can cater to most webinar needs.

This is one of the bigger players on the market however they are big and cumbersome for that reason, with a challenging setup and confusing UX.

Ability to conduct mass training on products as well as town hall meetings

The user experience for GoToWebinar is extremely easy to use and manageable. The system is very clean and quick to learn on.

The recording capabilities are very limited. To start, if you have webcam streaming, the recordings will not capture the video. Also, if you have slides that are shared during a broadcast, the audio will not match up to the slides in the recording.

This was our original webinar platform, but unfortunately, the recordings required too much manual work for us to continue.

the ability to have many attendants, ability to record, ability to mute attendees, the ability to allow attendees to ask questions in chat

audio sometimes drop off, giving control to attendee can be a little tough with navigating, sometimes conference number will not work which then causes you to have to create a new meeting and send out a new invite to attendees

This allows us to have training calls with clients who have many users global throughout their cooperation

Has basic standard functionality at a good price. Integrates well with Marketo, sync is almost instant after a webinar.

Poor recording quality that is stored on your computer rather than with GTW, Lack of browser based client which means viewers with IT restrictions can not attend due to the fact that they can not download the client. Customer support is basic at best.

We needed a basic webinar client to run 100+ webinars a year and had issues with WebEx. GTW integrates well with Marketo and has a quicker sync than WebEx by far.

GoToWebinar is quick to learn and intuitive to use, so it is very easy to get ramped up. The website walks you through every step of webinar setup, and the application is also straightforward. It launches quickly and does not require any big or time-consuming installations.

Something consistently goes wrong in GoToWebinar. The call will drop partway through the webinar, audio will cut in and out, or it will not sync correctly with 3rd party platforms (for example, Marketo). Support is mediocre - they will offer suggestions like "check with your phone provider" when that is clearly not the issue. Unfortunately these glitches cause extra work for the user and make the company seem messy and unpolished. In addition, some obvious features are missing. For example, when sending a webinar invitation to people in different countries, it will ONLY show the first country by alphabetical order in the invitation email. The invitee would then need to click "Calling from another country?" to get the correct dial-in for their region.

We are hosting webinars to share information with our customers and prospects.

I appreciate the streamlined website that makes it easy to schedule events and keep track of past events over time.

The interface is very challenging both for organizers/panelists and for participants. It is very clunky and not user-friendly.

I use it for external calls with clinicians to engage with one another. It is easy for me to coordinate the meetings. We don't use video, but only audio; we rely on the registration pages.

Gotowebinar makes it easy to schedule and register attendees for webinars. That's about where the ease of use starts and ends.

There's no one-time branding setup - you have to manually select colors and upload logos each time you create a new registration page. It feels like the product hasn't been updated in a while as a result of these features.

Webinar registration and recording.

Relatively commonly used. Mobile apps etc are much better than they used to be. Now does video. Generally, the platform is relatively stable.

Outdated software that seems like it's just had many face-lifts. Most modern conferencing/webcasting software is browser based nowadays, and GTW still doesn't even give me that option. Integrating it with other stuff is not easy,

Webcasts for 100+ people, relatively stable platform.

That it's easy to use, it has a "free" feature and your CPA stays low due to the low cost. Quick pop-ups are great and customer success team over there has been wonderful to work with. Integration with GA is great as well.

It is hard to customize anything you want. The design is poor. Hard to update materials and create similar feels as your own page. As a company who expresses their interest in maintaining "good user experiences" the experience on their website is extremely poor.

Driving demand for our business. Benefits is that Sumo will bring you those names. Whether or not they are quality, that's a different story.

Lots of options, helpful when teleconferencing, easy to record

Kept switching windows while in the middle of a presentation

Training for clients and for staff across the country

Typically, the video quality is pretty high.Once everything is set up correctly, you can trust that it is going to work through the duration of the webinar.

It can be exceedingly cumbersome to set up. We have staff in several different offices and use GTW to allow us to collaborate even when we are in different locations. The audio can be tricky to configure correctly when there are multiple people in the room. The reports with comments are difficult to read and don't provide as much information as I would prefer.

We use GoToWebinar to host information sessions on different HR topics. We also us webinars to have informational meetings with customers and host sales calls.

GoToWebinar is the default webinar software, meaning speakers, panelists, and attendees know their way around the software. Easy to setup webinars and run them.

UX wise, the sidebar is noisy and overwhelming, covering too much of the screen. It's also too easy to miss the steps needed to launch a webinar (ever get 10 minutes into a webinar and realize you're not sharing your screen?). Additionally the reminder emails are, well, quite dated in their functionality. Also lacks social tie-in where much of the live conversation (Twitter) is happening. There are often small bugs that cause headaches, such as polls not logging in attendee reports or recordings failing to save.

GoToWebinar solves the problem of presenting engaging content to the masses. It's helped drive our 1:many content strategy.

The rehearsal feature is very useful and the simplicity is nice

The inability to do hybrid events and high cost

The ability to offer simple webinars with not much to learn how to use for speakers

It used to be the easiest video conferencing software on the market.

- The software has become extremely unreliable in the past 6 months. It takes forever to log on and launch the application, and it is prone to freezing mid-webinar. - I've worked in a support/service role for nearly 14 years, and LogMeIn's team is one of the worst I've ever dealt with. They make it impossible to work with their team via email, requiring a phone call for each interaction. You can expect long wait times, getting bounced around by agents, and generally unhelpful resolutions. When you can actually convince them to open a ticket on your behalf (I had to go through 4 different agents), you can expect the response to be both delayed and apathetic. - The product is not accessible to users with disabilities.

We were using it to facilitate weekly webinars with our customers, but have since moved to Zoom, which is far more reliable and accessible. https://www.g2.com/products/zoom/reviews

I can't say a good feature. Just try it!

Many bugs and nothing technical support!

We wanted to give our customers online training very simply. We bought gotowebinar’s starter pşam. We had many troubles, errors and problems. Most of our webinars are incomplete and we have never received technical support. There are nonsense documents and a nonsense and completely silly&unnecessary chatbot on their website. There is a chatbot at the bottom that says how can I help you. a hope you click on it and you go into a vicious circle. there is no one who opens the telephone support lines. totally fake. Nobody returns to emails. totally disappointing!

End of the day - it gets the job done. We're able to use this for conference calls and screen shares.

I've used Join.Me and WebEx in the past and they are significantly more user friendly. GoTo Meetings are confusing and challenging. My entire team has issues with the dial in codes and being able to dial in without a host logged on.

Conference calls and screen shares. We use this for discovery calls and demos.

Very good HubSpot integration; you can even integrate the forms in landing pages. However, the flaws of this platform are much more significant than a good integration with Hubspot.

Everything else. When you are looking for a webinar platform, GoTo looks very good; great reviews, many installs, and the website looks great... It was not what I expected at all. For starters, it is not usable in the browser, you have to download the software, and it looks from the 2000s, not very user-friendly at all. To set up a different background for your camera, you should download another software, but that's not all; you should pay $45 to use it! Just for a background. The attendees can not participate in the chat. It is not compatible with different devices and operating systems. I knew it was not compatible for my laptop (I was the organizer), lucky enough I could find a new one. However, one of the panelists in my webinar, who had a compatible laptop, couldn't even participate... In general terrible user experience. On the support side, if you pay monthly instead of annually, the only way you have to contact support is by calling a number (coincidence, the free toll number didn't work? just the paid number). The answers I would get were not very solutions driven. Ultimately, they gave me an email address, but I still would get "no-reply" emails back... At least the email answers were better.

We needed a webinar platform that had good integration with Hubspot. That they have. The rest of the product and experience was very bad. It is a very frustrating process the customer experience journey throughout the platform but also trying to contact the support team.

I used to use this platform years ago and I found it reasonably priced with a great user experience. I liked it so much that I recommended it to my client to use for webinars.

They don't support chromebooks, which is ridiculous and a barrier to purchase for me until this is fixed. Unfortunate since this is a great alternative to zoom.

A seamless and branded webinar experience

The tools inside the platform work well, such as the reports and there is a half-decent range of options for webinars. The integration with HubSpot is decent...when it works anyway.

A lot - first and foremost is the support. truly horrendous. The webinar tools are also dated and clunky and we kept having issues...and the scripted support was no help.

The problem being solved was the ability to provide webinars. It does what it says, it allows you to set up webinars which are hugely important in the world of B2B Marketing.

The cloud recording and the access was the reason to subscribe to go to webinar

No virtual screen. in presentation mode you cannot touch the interface on keynote - the presentation will go away Zoom seems to have more enhanced features no prompts to record - like Webex does The pricing plan is the worst. they lock you in for a year contract - something I am going to take up legally. This is not a tangible service and a one year contract is totally an unfair practice. They now selll the same product cheaper but you cannot switch to another plan midway. Very very unhappy with customer service. The team is clueless and cant wait to get rid of you to answer questions. Totally unhappy and cant wait to discontinue

i thought I was solving problems, but ended up creating more. Now there is no benefit of gotowebinar over other platforms The best feature is the video recording that seems to be flawless when accessed.

It is not complicated. Easy to set up because there is not much you can do to customize or format things.

1. The customer service is some of the worst. Spent an hour on the phone just to have nothing resolved and still have nothing fixed after 36+ hours when a serious issue has occurred. CSM is largely unhelpful as well. 2. You can't even use the Marketo integration for a recorded webinar. They have no plans to fix this either so good luck doing a recorded webinar and syncing to Marketo!! 3. Not user friendly and the interface looks like it is out of the 90s.

You can host only the most basic version of a webinar and then work really hard to figure out who attended or any other insights.

Simulated Live capability. Without this capability, the platform would have been completely unusable for us.

We ended up having to use only simulated live because we had so many technical issues with the product on live webinars. We had many issues, spent 8+ hours with the Support team who constantly assigned new reps who asked the same questions we'd already answered for the previous reps and never received a resolution for the issues we were experiencing. Support even ended up ignoring our emails attempting to follow up for a resolution and no-showing to our scheduled troubleshooting calls. Dealing with that team felt like a second job. The issues we had were major. During one experience, the audio cutting out for a portion of the attending audience at different locations nationally, including the organizer, while the remaining attendees still had audio. In another experience, the polling feature froze the webinar and we were unable to switch sharing back to the slides. In another experience, the webinar abruptly crashed completely. In our most common, recurring experience, PowerPoint would consistently crash if the host was a MAC user. This issue was verified to not be an issue with the MAC itself and Microsoft products would only crash while GoToWebinar was open. We also verified that other MAC users were experiencing the same issue with GoToWebinar. Rather than looking into the root of this issue on GoToWebinar's end, the only resolution we received from Support was a suggested workaround - to not use Microsoft products while running webinars on their platform....which is unacceptable.

We run webinars as a function of demand generation at our company.

nothing! worst Saas ever and a scam auto renewal payment with no refund policy!

SCAM ALERT! if you are reading this watch out not to sign in to #gotowebinar or any of #logmein services! I just noticed they decided (without any action on my side) to add me to a monthly auto renewal plan charging my credit card for 109$ every month for the past 5 months! when I contacted the customer service they jusr told me that they will not refund me on a payment I never did of a service I didnt used (how could I? I didnt know I signed up for autorenewal) because its - dosent in thier refund policy... So I called my credit card company and they will handle the refund for me. For now, as a digital marketing agency I will make sure to do everything I can so other people wont fall in thier scam... starting in facebook and then on every other platform- google reviews Instagram linkedin every blog and forum together we make scamming people a bit harder, please share if #logmein wants to review thier "refund policy" and correct thier ways you can try to start here- yahav.dror@gmail.com

they just create problems. beware!