Intercom Reviews & Product Details

Intercom is my primary tool when responding to a chat/email. I can easily organize all the chats and emails. very user-friendly , it is better than using a typical email platform.

When someone uses the @function and mentions you, it just shows under the mentioned category which I overlook sometimes. I think it could have been better if you will also add a pop-up notification function. Overall this is a very helpful communication tool for me.

It is an outstanding feature where the email can be sorted out automatically, so it helps save so much time sorting manually, it goes straight to the specific folders so you can easily manage the emails/chats.

The intercom is simple to operate. The tool is straightforward for new users because it contains essential information and is quick to navigate. I can make a comparison between the intercom and another email application that we use. It dramatically aids customer service by giving excellent client satisfaction through its quick features and user-friendly layout, such as the valuable and entertaining bot.

Based on my experience, the issue with the intercom that I do not like is that there are times when some of the conversations take time to load. You are handling customers via phone, but the intercom inbox delays loading the customer's details. Aside from the delay, other bugs force the customer service staff to slow down their work.

It helps to have better and more accessible communication with us and our clients. Since this is a user-friendly tool, this allows us to track our history easily. I can easily monitor my conversation and help me review for growth.

My teammates and I wear a lot of hats in our small start-up. It is essential to be responsive to customers, and visitors to our outreaches and be informed about the customer's journey to make our interactions efficient, timely and valuable.

Still learning. I want to be able to use the template emails more quickly. I suppose I will know how to do that better after working with Intercom longer. For now, it's a bit of a grind.

Intercom expands the ability of our small team to do more with less and be professional, responsive and be on brand while tailoring our communications to a visitor's situation.

What I liked the most about Intercom was having macros added to the system, as this is the best tool I have been using, as it would make my job easier and faster, and if you are

I cannot think of a downside to the intercom, as it is already perfect for me. I am only thinking of when you are set as away and reassign replies. Once the chatter chats again, it will be removed from your closed chat. And as well, the email is being sent right away, so if you need to change it, there's no undo, unlike with Yahoo. And have a grammar/spelling checker with the tool.

The intercom helps me with email and chats because of the macros. It benefits me to solve the question right away as I do not need to think about what to say or construct with the email with the help of macro.

Easy to use to communicate internally and also User friendly. Can also easily update status and can create a draft message. Can also use macro for easy and fast email.

As of the moment, im not seeing any downside on using intercom

Easier to communicate, no need to stand up to go a particular station. And also, can make calls internally. No need to create an email body since Intercom can use macro

It is easy to use and very convenient especially for business purposes

I'm not finding any reason to dislike the intercom.

We are able to direct message our guest and our chauffeurs if there's any urgent information or issue that needs to bee communicated which is very reliable at all time.

User friendly and very convenient to use.

Sometimes, some Aircall Conversations are being routed to unassigned cases.

Company cases. We are able to assist customers very well which will benefit us and the company.

So many macros to use for easy emailing and chatting

I don't have any bad feedback yet with Intercom. It is very user friendly and the interface is great

Send emails and chats easily.

Wow, Intercom is quite nice, though I do not have a choice since I am just a user and it was the company that wanted to use Intercom. What is nice about Intercom is that you can customize your own macros which greatly reduces my time to compose my replies to chats and emails from the customer.

There was no way for me to use the older version of Intercom, which was what I was already very familiar with. I like the older version more because it was simplier and less complicated than this newer version.

Well it is an email/chat app so basically it solves that communication requirements between me and the Guests, Clients, Partners and other team members. Other than that, maybe it is also useful for leaving To Dos for other team members.

I like how we can easily access the link whenever we click it.

Since Intercom is very helpful, I don't see any downside of using intercom.

With Intercom I am able to streamline my work bysending Emails to Guests about Chauffeur's details.