Intercom Reviews & Product Details

The intuitive nature of using the platform and it's depth when it comes to things like email series, bots and reporting.

It does need to build on its ability to make it's contact database more flexible. We have users who run their accounts from shared domains (elections@gmail.com) but usually communicate via their work/personal email address, but sometimes they communicate from both. This means we need to merge this information.

The analytics with conversation topics look promising. The bots are of real intrigue to me and our Success Team are currently spending free time building them. Chat is allowing us to attempt of strategy of 'speed beats resolution', which means saying something with no solution is better than crafting a delayed perfect response - customers just want to be acknowledged.

I like the integration with different apps, we can receive emails from the clients, messages on social media, and messages directly from the chat itself.

The tool lately has been lagging a lot, we can't use predefines searching them by using the shortcut #, we have to click in the predefines and then look for them

It's an easy point of contact for my clients, we can focus everything in one channel and help every customer to achieve success with it.

The ability to share information with different cohorts (working, non-working, etc.). Also the ability to build out a solid handbook that can be quickly linked and shared.

Nothing at the momemnt. We've enjoyed using and implementing Intercom.

We've solved the how on sharing resources with our workforce in an organized fashion. The benefits have been building out a self-help database, which allows our employees, and even potential employees, to get the information they need without having to hop on a call or send an email.

We can send information quickly, docs, images, uses macros for better response, etc

at the moment I like everything, intercom is my every day

I have verified account status, sent documents, I received papers as well; I sent images of processes to better explain to sellers

Ease of noting, tagging, switching between many convos. Also being able to snooze and save replies.

the search feature is not very inuitive.

communicating with studios and customers. benefits are sharing with the team.

I love that we have full customer interaction through this platform. Being able to easily communicate with our customers, even when we're on the go using the Intercom app is great. The Intercom chat is simple yet very capable. Being able to have our Help Center on Intercom, and also having multiple outbound capabilities, especially inside the product (means, not sending emails only) is very useful and proved itself to be highly efficient.

We've been using Intercom for probably 5 years now. I wished there were ways to add some follow-up tasks to conversations or customers, but I already gave up this idea which is why we had to find a CRM as well as we grew. I'm also not a fan of their latest outbound UX changes. I feel it made things actually harder to use.

If you're an early-stage startup, talking to your customers is one of the most important things you can do in your pursue of product-market fit. Intercom makes it a breeze to answer your customer quickly, and it really had a key part in our growth.

Its better than other chat services from other jobs

It lags when your on the VPN but its not the end of the world

Chats and complex issues within our software

User-friendliness and clean interface are the best

The logic of naming people is confusing sometimes

Communicate with clients in real time

The platform is very organized, and there is a lot of tools to use to personalize the support, like macros, emojis, gifs, and other archives

I've been using it for almost three months now, and I have no complaints so far

I use it for chat and e-mail support for my clients. There is a lot of satisfaction from my clients because it´s a great and accessible platform, and the fact that it is so organized make us answer faster, which is a great benefit for clients support

It's so useful for contacting clients, getting and sending notifications. A very useful tool to also get the data that we need for analysis and reports.

Sometimes there is a bit of downtime which creates a bit of chaos among our customers. Luckily this almost never happens.

We use for better communication with the customers. We have a quicker response time and our customers are rating our messages now.

It's easy to use and very intuitive. It helps keep my chats with clients organized.

Nothing. There really isn't anything that I dislike. Very rarely there may be a system outage but it's unusual and usually back up quickly.

We're helping clients by providing a chat feature vs. phone support only.

Intercom is easy to use when we want to create in-app message and product tours. Intercom is clean and sleek and easy for our clients to engage with.

I wish there was better aggregate analytics to help us learn more about clients and also I wish there were more reports that we could export data!

We use product tours for introducing new features or sharing tips/strategies for how educators can interact with our plaform! Educators get information quickly and we can scale the communication efforts faster than having our CSMs do it 1-on-1 with their clients.

Intercom's fully featured customer support tools allow you to speak with your customers with the information you need to support them best.

We've had a couple of issues where spam messages have come through, but Intercom has helped us deal with them quickly to ensure we can quickest deal with customer support conversations and not be distracted by irrelevant messages.

Our users often reach out asking to have their accounts changed, ask for support with changing billing information and more. Intercom's detailed integrations help us to better understand user details so that we can quickly help them edit their profiles and help them with their paid subscriptions.

The ease of identifying which customers require specific styles of responses and support

Sometimes it can be challenging to clear the mentions; even after you have read them they sometimes still show as unread

Improving customer engagement, by using intercom we have increased our user retention

The ease of use and featured apps that are game-changing productivity

Occasional bugs on the platform that is all for me

I am helping clients from my company to build their start-up company by ensuring their flow and questions are taken care of shortly

I like how intuitive it is - even to a person that's never used it. Also, there is a wide range of features that are really helpful.

Reports need to be way more inclusive. For example, you offer bots, and there is not a report that actually shows how many conversations are closed by the bot compared to those closed by teams.

We provide support and get meaningful insights into why our users contact us. Translate this into Product feedback and contribute in positive changes.

The platform is straightforward, very easy to use. Even though I started using it in my job a few months ago it took me only a few days to get used to it and start using it like I have been using it my entire life, so keep it up guys - great platform! I like how the different screens are made.

I would like to have the option to change the intercom colour and be able to choose from many different colours. Everything else is pretty awesome!

I use Intercom almost every day and the "add an emoji, article, macro etc" are very helpful, they save me so much time and make my workday so much easier.

The multiple people I've spoken to have been very personable, friendly, and helpful.

Response time could be a little bit faster.

We use chat, series, and post to help our customers and keep them engaged.

Intercom es super facil e intuitivo. Tienes todos los datos de los clientes agrupados ademas de interactuar con otras herramientas, lo que hace que tu trabajo sea realmente fácil de llevar.

La verdad todavía no he encontrado nada que no me guste.

El Mejor Programa

How almost every single communication app and many others can be integrated

Some of the work flows are not as clear as they could be. Would be great if developers could get us as API

We are streamlining customer communications and behavior. Excellent for data tracking as well.