Intercom Reviews & Product Details

Intercom has all the information you need. it easy to use , and has all the option needed for every resolution. it has also good to know information. has macros

nothing all is good and everything is helpful.

when a certain customer has difficult concerns intercom has all the option and resoluiton to solve the concern.

Intercom has made it easier for us to receive, answer and initiate chat or emails. It is also very easy to locate past chats or emails with its search functionality. I also like the fact that it has a dark mode for someone like me who have sensitive eyes.

Nothing, actually. I really like Intercom specially the latest update. It is really easy to use and navigate and is very pleasing to the eye because of its dark mode functionality.

Having multiple applications for chats and emails. With intercom, you can do chat and emails. You can also use it simultaneously by opening a new browser. Just make a duplicate and you're good.

Intercom is a comprehensive live chat application for customer service. It is extremely easy to use and have plenty of necessary and useful features. You also have a freedom to personalize the app basing from your own needs.

There are frequent outages and lags. I understand this instances are inevitable, but consistency is something that you would expect on the app you use on a day-to-day basis.

Intercom resolves punctuality. In the customer service industry, it goes without saying that response time is one of our priorities. The way the chatbot filters the queries and assigns it to the appropriate department, certainly helps out a lot in ensuring that the necessary actions are made.

Intercom is the tool we use to assist our customers. I find it very easy to use as it simply words as a chat system — no complicated part/function, very user-friendly.

As of the moment, I find every function of Intercom as very easy to use, not complicated, very user-friendly so I really don't have anything I disliked about Intercom.

Intercom is the system where our customers shares their issues. Through intercom, we're able to know what help our customers needs and it's also where we provide the resolution they needed.

It's simple, and easy to use. It let's me reach out to whom I need to contact.

Lately, it keeps on lagging. It takes time to load a contact.

It helps us to communicate to our clients and partners.

I was able to see all the conversation and emails that needs to be address right away.

None, Because intercom is a user friendly app

It is solving my problems to identify the task that needs an urgent action and empowering me to be more efficient.

It helps us a lot in handling chat or email messaging thru our guests. It's straightforward to use, and the shortcut keys to the whole email format greatly help us with fast and reliable actions.

None so far; everything is excellent and fast; we love how the theme works as well; it can be black for our eyes not to be sore while reading an email. Happy to use.

It saves time and effort in sending emails or messages to our guests. Having the shortcut keys and typing email titles helps us a lot in replying to our customers.

What amazed me about Intercom is that you will see the qualifications of the caller. Wherein their name, phone number and email are indicated. The cool part is you can add multiple emails if you need to send a copy to someone accountable for a specific concern/matter. This feature helps me to save time by not sending different emails.

As of the moment, I have found no reason to dislike Intercom. In fact, I really love the feature where you can see your colleague's previous emails. This will help me to check on how they resolved the issue or what resolutions are provided. It will be easy for me to handle if the customer/guest requires further assistance without asking them to repeat their concern.

Intercom resolves an issue by reviewing previous emails or conversations with your team. This is vital and beneficial for me as this not only helps to check the previous resolution, but I can have a reference to how they handled the email or chat well. And for rookies, this is a significant opportunity to improve their knowledge of the company's product.

It is very user-friendly. I can access the intercom with flying colors. I can use either assisting customers through chat or email. It is more convenient to use other than the other competitor.

Since I have been using it for a couple of weeks, I do not see anything that can lead me to dislike the intercom. It is straightforward to use and you do not need to actually learn to use it.

It is not actually the problem. But, Intercom assists us in connecting with the customers via chat or email. An easy connection with them can lessen the work and effort that I will use.

It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.

There is no such thing that I don't dislike Intercom. Intercom is a very helpful tool for everyone, it helps us to communicate and resolve every partners concern.

It helps me to communicate well with our guest and partner. Intercom helps a lot for me. It helps me to resolve the issue and concern of our clients and partners.