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Intercom Reviews: 4.5/5 — Highly Rated
Intercom is a customer service platform that redefines customer support by simplifying processes and execution for its clients. Intercom is designed to connect businesses with their customers through easy messaging and automation. Through technology, Intercom supports teams with the right tools that ensure better efficiency.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Intercom with other popular tools in the same category.
The balanced assignment feature is beneficial for me. It makes the assignement of tasks straightforward, seamless and fair. It is also significant that those with admin access can mark urgent cases as high priority so they can be worked on immediately.
I wouldn't say I liked the sound notification before because it rings for all new messages. I would probably prefer to have its rings just for new cases that come into my primary inbox. It somehow interferes when I am on a call, so I am muting the notification for the website overall.
The main thing for me is that it solves the assigning of cases issue. Before, it was tough to handle a case as it seemed unfair to take all the problematic cases while the easy ones had been cherry-picked already.
The navigation of this system is easy and intuitive, so there’s no confusion when sending our customer macros. Plus, they are all regularly updated and working correctly, meaning that I’m able to maximize my time using them.
Great! I'm happy that all the equipment is working perfectly and that you're using it regularly. Is there anything else I can do to make using the intercom easier for you on a daily basis? Let me know if there's anything else you need.
At Intercom, we strive to provide our customers with accurate resolutions to their customer issues, while minimizing the stress on our customers. We are proud to offer the highest level of customer service so that our customers can be confident their needs are met with the most efficient solutions.
At Intercom, we strive to give our customers a great experience from start to finish. That's why we've developed a system that allows us to send messages with the correct grammar and punctuation to make sure that our customer service is top-notch. We're committed to creating products and services that our customers love!
Intercom was some times has some latencies, some messages are late to show on our end and sometimes doesn't has an access on some tools. Also, Intercom keeps loading.
Intercom strives to provide a positive experience for our customers from start to finish. That is why you created a system that allows us to deliver messages with proper grammar and punctuation to ensure that our customer service is excellent.
Intercoms are communication devices that allow two-way audio and sometimes video communication between two or more rooms or areas within a building or facility. They come in different types and sizes, ranging from simple door entry systems to complex communication systems used in large commercial and industrial settings.
We're currently working hard to improve the platform and are doing our best to ensure that our customers have the smoothest possible experience. We understand it can be frustrating to experience issues with the platform, but rest assured, we are continuously working to improve it. We appreciate your patience while we work to resolve this issue.
intercom helps us send messages with correct grammar and make sure to provide good customer serviceAt Intercom, we strive to give our customers a great experience from start to finish. That's why we've developed a system that allows us to send messages with the correct grammar and punctuation to make sure that our customer service is top-notch. We're committed to creating products and services that our customers love!
I like it best when we can use third-party AI assistance like Grammarly without experiencing any bugs or issues. I like it even more because the interface is very simple which makes it easier for us/ me to navigate the tool.
What I dislike about it is that sometimes there is a delay but I'm not really sure if an external issue can be also the cause of it like a network connection error.
The intercom makes it easier for us to communicate with the customers. The simple interface makes our work more efficient and precise which helps us not be hassled when doing our Job.
You can easily use some macros that are already given on the list, and you can create a persnal macros or copy and use some articles, and correct your grammar on AI tools.
Sometimes, there are like a small bugs that we're encountering. Such like a, when there's already an automated closed that has been inputed but after you submit it as close it will just re opened and it will go back into your bucket like.
We usually solved the customers concern such as refund, but some information has been already provided by the Ai bot and giving us the advantage to lessen our work.
It's fast and very easy to use. We love inputting macro to the intercom and it makes our work very easy. This intercom makes a better world for a person like us.
There's nothing I don't like about the intercom. Everything works better and is fine. I don't see anything wrong with intercom because it's fast and easy to be used by a person like us.
It helps me communicate with the customers and helps me provide solution to the customers. It helps me provide a fast and better solution because it's fast and it allows me to response as early as possible.
They have a thing for almost everything you need. When you need something, it's almost certain that they already have it, it's simple, and will be set up with few clicks. Their customer experience is amazing, it's very self-service, and all types of information are available anywhere you need.
Unfortunately, the excellence is charged accordingly. It is one of the most expensive softwares you will pay for. It could be a little less, specially if you're in a country where your currency is lower than theirs.
The triggers they offer are great to start conversations in each step your client is. It is amazing how simply you can set up some messages and make it become automatic
The way we can help our customers in real time with clear communication would be the best selling point for me. Also, the way we can create and customize our own macro's for efficient resolution is a plus point.
The least helpful trait that the intercom has is latency. I know that the internal team is doing their all to reduce the latencies which is why we are not putting so much hate to intercom.
Our customer's problem would be the problem that the intercom is helping us solve. If they have any issues regarding Zip they will reach out to us and with the help of intercom we are able to help them and solve their problems.
The intercom is easy to use and helps me connect with my customers. It also shows customers' satisfaction with just a click of a button. This means that Intercom is the way to go!
Well, just like any product, the intercom has also some flaws. For example, sometimes, I have experienced some downtimes. I really do need them to step up during those time of troubles and fix the site immediately.
It bridges the customer to our system. It makes it easier to communicate to them and address the issue on our end. That's why, the intercom is really useful in our business.
