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Provide Support Live Chat Reviews: 4.4/5 — Solid Choice
Provide Support is a hybrid live chat and real-time website visitor monitoring platform for support teams. The solution lets organizations manage chat invitations, push pages, call transfers, canned answers, and more. Key features include customization and branding, native operator consoles, spell checker, auto-changing chat icon, multilingual support, and web page push capability.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Provide Support Live Chat with other popular tools in the same category.
I liked the ease of use of the program and the few customizable things.
I disliked the lack of reporting features on Provide Support
We are using it to provide fast responses for a non-profit fundraising page. We have seen an increase in revenue using this product.
That I can chat and get support quickly for computer questions
There should be a longer trial than 10 days free
Quick fixes to computer problems
Its very simple and easy to use. The most important tool is the chat tool and it does it well for a fair price.
Not as feature-filled as some other competitors
Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site.
It makes my routine task and job very easy
I don't have any thing specific which I dislike
It provide a good support flow
i really like the personalized detailed reports that really did help me improve our sales the cost is very competitive
i think Provide support should work more with user-friendly interface it took us a while to understand how to implement it in our site
we can see a clear increase in our sales and it made it a loot easier to communicate with our customers
