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Userlike Reviews: 4.4/5 — Solid Choice
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Userlike with other popular tools in the same category.
I like the way it can be customized in style and function. Also I like the dashboard and the the whole application can be configured.
From an administrator point of view (not serving chat requests) nothing to dislike comes to my mind.
We're decreasing response time and increasing the number of customers requests served.
I like how I never miss a chat because of the noise notification.
I dislike how little time I have to respond.
I am having no business problems. I have realized the benefits are providing customers with better customer service.
The admin interface is clean, we are able to set up everything, which really differs Userlike from others. We have tried happyfoxchat.com too, but Userlike far ahead and works and looks better.
Currently we have a trouble with Google fonts, but I hope it will be resolved soon.
We would like to reach the visitors on our website. I think this chat window is a great way to communicate with peoples on the site and get engagement.
How easy it is to tweak the system to suit your needs. You are given a range of options out of the box which makes the setup time very short. Also love that we can pass custom data through from our logged in users via the API
The only issue i have is that we cannot add extra fields to the before chat survey
We implemented this to offer chat support to our existing client base.
We are a Europe-based startup in the e-recruiting space and have been looking for a suitable live chat solution for an extended amount of time. I'm glad we finally found Userlike, since it is based in Germany (solving our data privacy issues), has all the features we need (integration with ticketing systems, adaptable CSS, white label solution, auto-operator-forwarding, etc. etc. etc.) and simply works like a charm.
To be honest, the settings page is a bit quirky at first. It doesn't really show you a preview of the widget and if you save your changes, it takes some time until they propagate to the CDN. Also, some features can only be tested when you are already on a premium plan. Apart from that, I can't really think of any major problems we encountered (so far).
As our customer base grew, we simply could not rely on classic communication channels any longer. In an effort to save time and maintain the overview, we decided to introduce a combination of an in-app live chat and a scalable ticketing system. Both are directly connected to our CRM tool and the live chat is also integrated in our sales environment, since we want to use it on our landing page as well. So far, we have not gained enough insights to derive which benefits are the biggest, but I will try to update this review with our learnings as soon as we have enough experience using the new setup.
The way they try to help their clients who don't have so much experience.
So far I don't have any bad experiences using Userlike
The most important beefit is the direct contact with the customers.
The installation was easy, the customer experience is easy, and the products' app works great with my android! Whenever someone initiates a chat on my website, I get an audible alert on my phone and can send text messages to them in real time. What more do you want?
Nothing, the thing is perfect, works as expected, can't think of any other feature it would need to serve its' purpose.
The need for a full-time agent to sit behind a desk just to wait for web chat inquiries. This product lets multiple people get notified on their mobile device when their customer needs attention.
I really like the flexibility of the tool. I has many customizable options, the reporting, ratings, and social aspects are great (especially after we do a good job on our end of supporting the customer). Its really a first class tool that anyone serious about customer engagement should get.
That the chat panel functions like a separate entity. Once you're in the chat panel, you're only able to access a few of the config features.
This tool gives us the ability to directly interface with our customers and support them in real time as they need it. For our user base, that is a critical aspect and a way for us to continue to grow our brand and provide strong user interaction between our team and our users.
Information about the person that is chatting with you, that if they are log in you can know who you are talking with, and if they are not logged or registered you can at least know where do they are, the navigator they are using... Some 'clues' to help them better. I also like rhe, the easy way to control chats and users in the panel and the quick process to begin to use it... In just a morning we had a powerful chat tool on the site that let us be in contact with our audience!
Nothing, I am very happy with the use o this tool and I can not tell anything that I dislike at all!
With this tool you can be in touch more directly with your visitors, you can solve doubts in the moment and generate a closer relationship with them than if you just provide a form to contact or a mere eMail. And people prefer more and more each day to have a chat than to make calls
We tested the userlike solution for a year on our Wiine.Me website with great success Easy to use, lots of functionalities and very easy to setup. The online & offlien chat have greatly improved our sales.
To better handle the chat support of each team member computer, we had to install a messenger app, linked to the chat, but it was easy to setup
Improved our sales by talking with customers Helped us highlight the critical blocking point of the funnel experience The main aim was to better know and solve our customers problems upfront. Mission accomplished.