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Wrike Reviews: 4.2/5 — Solid Choice
Harping on its versatility, Wrike is a project management software that features highly customizable dashboards and workflows and team-specific automation to give businesses a project platform that adapts to their current ways of working and not the other way around. Wrike’s functionalities involving over 400 tools revolve around giving a 360-degree view of projects, true interdepartmental collaboration, approvals acceleration, smarter data use, efficient workload management, and enterprise-grade security. Wrike has more than 30 well-documented use cases involving more than 15 departments and teams. Wrike also has a proprietary AI-powered capability called Work Intelligence that catalyzes results through smart automation and project risk prediction.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Wrike Pros and Cons
- Easy to use Gantt charts
- Customizable dashboard and schedule
- Comprehensive reports and insights
- Time-tracking tools included
- Excellent customer service
- A little pricey
- Can be difficult to get used to at first
- Frequent reports of unresponsive support
- Recorded incidents of unreliable software functionality
Wrike Review: Is It the Right Project Management Tool for Your Business?
Wrike has been empowering professionals and teams to better manage their work since its launch in 2006. It’s a comprehensive solution for professional service providers, marketing teams, and agencies. But all this versatility comes with a high price tag.
Is it worth it? In this Findstack review, we’re going to find out.
What is Wrike: A Quick Overview
Wrike has introduced Work Intelligence, an AI engine that powers risk prediction, task automation, and smart recommendations.
Wrike is an all-in-one work management platform that helps teams collaborate, plan projects, delegate tasks, and track progress. The platform offers a range of plans designed to meet the needs of almost any kind of business. Whether you’re a solopreneur or a department head at a Fortune 500 company, Wrike has a plan for you.
Wrike’s power lies in its ability to support both project management and collaborative work, which explains its appeal to a wide range of industries. The tool boasts a user-friendly dashboard that’s pretty simple to set up. It’s also very easy to create tasks, assign them to team members, set due dates, and track their progress.
Getting Started With Wrike
Wrike is one of the more intuitive project management tools for a new user to get started with—especially compared to competitors like ClickUp.
Wrike is available to users via web browser, desktop application, and mobile application for both Android and iOS devices.
To get started with Wrike, new users have the option to register for a free account using their business email. Once the email address is verified, users will be redirected to Wrike’s homepage to complete the initial registration process—which involves a guided walkthrough.
How Wrike Works: Key Features
Dashboards
If you’ve ever used a project management tool, Wrike’s Dashboards will feel very familiar.
For every project you create in Wrike, you can create Dashboards to display, manipulate, and analyze the project data that you’ve collected within it. They essentially give you an overview of project KPIs, metrics, due dates, and progress at a glance—saving you the hassle of seeking out each piece of data at the source.
When you create a Dashboard, you can start with a template or build one from scratch. If you go the latter route, you have quite a bit of flexibility thanks to a modular design and a wide selection of interactive widgets, including:
- Assigned tasks
- Overdue tasks assigned to you
- Overdue tasks that you assigned
- Tasks you’re following
Wrike is unlike a lot of project management tools because everything you need is right at your fingertips. You don’t need to navigate to another window to see it all.
Automation
Like most modern project management tools, Wrike features an automation engine that works in the background to synch related tasks, assign workloads, and ensure tasks are completed on time with botted @mentions and comments.
Wrike’s automation engine may not be the most complex or versatile on the market, but it’s intuitive and practical. There’s no feature bloat here—every feature is sure to get some use.
Integrations
On a related note, Wrike’s automation capabilities are supported by 400+ integrations with third-party tools. Pretty much every tool category is covered, including:
- CRM
- Communication
- BI
- Calendar
- CMS
- Storage
- Accounting
- Reporting
Integrating Wrike with other tools in your stack is a great way to cut out some busy work from daily workstreams and improve productivity. It’s also a surefire way to minimize human error.
Live Analytics
Wrike automatically updates every report, chart, and dashboard every 15 minutes, so you never miss a thing. 
That’s a huge benefit—it means project managers don’t need to manually collect and input data from multiple sources to draw meaningful insight. Less time on busy work means more time analyzing the data for patterns, trends, and inefficiencies.
This feature is also great for project managers who are juggling multiple projects. They get a real-time overview of project statuses, team workloads, pending approvals, and tasks waiting to be assigned, so they can easily prioritize work and make meaningful progress.
Customizable Forms
Wrike has a custom form builder that you can use to create almost any kind of form—from simple team surveys to content request forms.
Wrike’s forms are fully customizable, and you can take advantage of role-based access controls to grant or deny access to certain pages or sections. Plus, when you create a new form, it can automatically assign tasks, set due dates based on the submission date, and populate subtasks.
Enterprise-level project management tools
Wrike offers advanced project management tools that you can access on your Home workspace to help you measure key performance indicators.
These tools include time tracking to assist in managing billable hours, visualizing cost and budget calculations, and business intelligence to assess project risk. While these tools are particularly useful for large enterprises with complex needs and a variety of teams, they can also be beneficial for small businesses that plan to scale.
In addition, the platform allows you to share files and publish assets with enterprise-grade security. The sheer number of features may be overwhelming for teams new to project managers, but Wrike provides great walkthroughs and tutorials. You may even discover features by accident that end up accelerating your workflows.
Wrike offers pre-built templates based on team roles to simplify task creation. Some of these templates include:
- Project performance templates
- OKR templates
- Weekly to-do list templates
- Kanban board project templates
- Agile and IT templates
- Content operations templates
- Quarterly business review templates
- Ticketing and help desk templates
Collaboration Tools
Wrike—like most project management tools—is designed to make it easier to collaborate with your teams.
All team members have access to a global or project-based live stream of task activity, so nobody is left behind. Team members can easily communicate on specific tasks via comments and notes so that conversations are kept organized. Shared team calendars can be added to the dashboard to help with awareness of progress and submission dates. 
You can also invite third parties such as clients, vendors, or contractors, at no extra cost, to view the status of their projects and provide input that goes towards successful project completion.
Wrike Use Cases
Wrike’s use cases are quite impressive. Over 20,000 companies in over 140 countries have relied on Wrike to streamline their planning processes. These are companies that span a range of industries, including:
- SaaS
- Technology
- Healthcare
- Education
- financial services
- Construction
- Manufacturing
- Retail
What makes Wrike stand out from other project management platforms?
Wrike’s easy-to-create (and even easier-to-understand) Gantt chart view sets it apart from many other popular project management platforms. Plus, Wrike offers a range of other views, such as List, Board, Table, File, and Timelog. While this isn’t unique to Wrike, it isn’t super common to have that much flexibility,
Overall, Wrike’s differentiating factor is the ease with which you can use it to manipulate project data to gain new perspectives and insights.
Wrike Pricing
Wrike offers a total of five plans, starting from a basic Free option, all the way up to an advanced Pinnacle option for large enterprises with complex needs.
Here’s a breakdown of the plans: 
- Free : Wrike’s free plan is suitable for small teams that are just starting with project management software. However, it has limited feature options, including limited storage space, and excludes Gantt charts, time-tracking, and many customization tools.
- Team : Tailored for small teams that want to plan and collaborate on projects. This plan includes the Gantt chart view and the option to integrate with a wide range of services.
- Business : Provides access to advanced project management tools. The Business plan has everything you may need for project management for a large team.
- Enterprise : The Enterprise plan has custom pricing because Wrike will draw up a plan depending on your business needs. It is a plan to consider for large businesses that require more security controls.
- Pinnacle : This plan is for large businesses with complex work needs, including billable hours tools, job roles, and tools for planning and tracking effort put into different projects.
See Wrike pricing for current rates and plan details.
Pros and Cons of Wrike
Pros:
- Wrike offers plans for everyone, from small teams to large corporations.
- Real-time analytics are updated every 15 minutes.
- Wrike offers department-specific solutions which help different departments across your business align and communicate projects on one platform.
- Special customization is available for professional services and marketing and creative teams.
- Wrike offers training resources to help you get started on the platform.
- The free plan offers up to 2 GB of storage.
- It supports eight languages.
Cons:
- Although the project dashboards are user-friendly, those new to project management software may find Wrike overwhelming due to the wide array of features.
- Wrike’s costs can be a burden for mid-sized teams – there are cheaper project management tools with roughly equivalent features.
- Many of Wrike’s useful advanced features are offered as add-ons that can effectively double the price of the tool.
- The mobile app is not as user-friendly as other project management apps (e.g., Click Up). Managing tasks from the mobile app is not as smooth as using a desktop, and you may find that you’re unable to move and edit tasks.
- The interactive Gantt chart view is only available in the paid plans.
- The time-tracking in-app timer is only available on the Business plan and higher, and even small collaborative teams should be able to benefit from this feature.
Is Wrike right for your business?
Wrike is a comprehensive project management platform that also functions as a collaborative work management tool, making it ideal for businesses of all sizes. If you offer professional services or are part of a marketing or creative team, you can certainly benefit from Wrike’s highly customizable features.
It’s important to note that Wrike can be a bit pricey—especially with add-ons. Plus, it may be a bit overpowered for small teams who are looking for simple project management capabilities. That said, it’s a solid tool for managing multiple departments and complex projects.
If you want more insight and information into other project management software, Findstack has more helpful reviews you can take a look at.
- Nice options for task status tracking - Great notifications for email and Slack - Ability to easily comment, watch and react to tags within tasks - Blueprints for repetitive project management
- Inability to integrate new apps at the user level rather than the account level - Difficult to drill out of tasks nested within larger projects/folders/etc. - Lack of flexibility to move the "My To Do" section into dashboards/home screen as a widget -
Organizing and enabling cross-collaborative projects across our internal teams. Unfortunately, my immediate team is not able to say we're more productive because we also work out of a more technical project management system and as mentioned in the dislike section, we're not able to connect those at the user level to build a better automation.
The user interface is easy to handle. I also enjoy looking at the different views depending on what I need to accomplish. The feature where I can change multiple tasks at the same time is very useful
I dislike how the search feature works. When I search a project and see different tasks, I cannot go to the overall project folder. There is no way to find the "location" of what I searched.
It helps with schedulings. Being able to keep track of multiple different styles at the same time is useful. There is also a feature where our capacity is reported which helps with management.
single place to share line items/tasks for a group
lack of integration with Jira, doesn't support scrum ceremonies
project management, single place to list tasks
Dashboards are helpful to view what needs to be done at a glance
Not very user friendly, reoccurring tasks don't seem to work the way they should and sub-tasks are hidden. Takes more time than other platforms to create tasks. Cannot hyperlink in comments
I use wrike for task tracking mainly to make sure I'm completing what needs to be done. Dashboards have been beneficial to see everything that needs to be done.
Wrike makes sense from a starting point. It is easy to use on a small scale. The tool isn't hard to understand, and the platform offers a customization tool to change the UI from user to user. Honestly a great program to start on. Offer a good amount of features some that are less obvious to new users as well.
However, the problem comes once it scales up. When a company grows, the organizational aspect can start to fall apart. My main issue is navigating and searching for the proper task. When you are searching for a specific task or project using the search bar, it doesn't allow the an advance search to my knowledge or have a seperate page. Just a show more button. It doesn't take long to look at older completed job to see how clustered it could be. I would like to see more advance features for companies of larger amount of projects.
It is a great tool to work collaboratively and to store a lot of information and workflow. Great way to keep track of things. I have only worked on this business after wrike was implemented. So I knowledge of working with work managment software is finite to only wrike.
The personal task management within your own board is clean and simple
Managing wrike tasks within a team can feel rather cumbersome and more difficult to manage than within JIRA.
Wrike helps me better track personal tasks, and keep on top of my day-to-day with my manager.
It has good functionality and options- most of what much more expensive competitors feature.
It's not intuitive - it's cumbersome in setting up systems - if you don't thoroughly think through your data structure, it could be a giant mess. We always have pushback from new employees when training them on it.
We have a complicated business that involves many clients and vendors, staff and independent contractors. We utilize wrike to help us organize complex project timelines and calendars.
Clean UX for project detail; I like that you can also favorite projects.
The search capabilities are awful - I have never been able to search for an older project using the search bar easily.
Project management within different business units.
It does what they claim it does. The tool works really well provided staff invest the time to learn and optomize it.
Getting pushed into a 50% price increase for integration with sharepoint that was previously included and was never placed behind a paywall when Wrike wasnt owned by Citrix.
We are automating a lot of things that were loosely tracked in email before. Accountability is also getting better
I like the inbox. It's clear who has messaged you and what task it's related to.
The subtasks and gantt chart are very complicated. It's not intuitive. There are a lot of capabilities but it's almost too much. I think simple is better.
I'm a campaign manager that works cross-functionally with a lot of teams and stakeholders. We ware using Wrike to streamline the process and create project visibility.
I like the organization of things and projects and the notification system.
I cannot stand the UI now after the change. Not because I don't like the look, It's just now so difficult to find projects that are not immediately assigned to you or in another department. I used to be able to jump from one project to one that wasn't assigned to me when I had permissions very quickly. Now I have to jump through like three hoops just to get to those other projects in the other departments if I'm not directly assigned; it takes me like an extra 30-40 seconds now when I want to get somewhere. Doing that day by day adds up... Please bring back the old navigation menu!!!! For this reason alone, I wouldn't want to recommend this system. Before the change, it was excellent and so quick to navigate! The form template thing is very weird and not straightforward. When I want to apply a questionaire template to onboarding a new client it seems like half the time it gives them the form to fill out, and the other half it just creates the shell in the project without showing the form.
We are working with clients for onboarding; being able to easily receive documents and data. It's very beneficial to have everything all in the same place.
Easy to submit tickets to various stakeholders for project creation
Challenging to use from a project management perspective. Not very intuitive.
Project management and organization
I like the display of open tasks to view quickly
I do not like the extra steps to mark as complete.
We have switched to Jira
There's not much I LIKE about Wrike. I like it has a desktop app. and a mobile app.
It's complicated. Steep learning curve. Too many ways to use it. Doesn't align well with Agile-based teams. Things end up getting lost? I don't know where to find or keep track of anything since every team in our org uses it differently.
None. I would rather write down lists manually and check them off that way.
A large array of options in how to track projects and tasks in your organization.
Because it's so big with so many options, implementing it can be difficult. There is a steep learning curve to the system. If your organization takes on this tool, either create a team dedicated to implementing Standard Operating Procedures on how to use it or take up a consultant who can help you decide how to implement the tool.
Helps us keep track of work completed across the organization. Helps us make sure that we are in compliance.
Being able to search all of the organizations write tasks has come in handy multiple times
Time tracking isn't the most tech savy feature
Things get lost sometimes with the amount of info stored in write.
Allows multiple people to collaborate on the same project at the same time. Very efficient.
Can be difficult to see what tasks are assigned to you.
Much more efficient when working on a project.
I like the ability to tag people within a post, upload files, and switch task statuses.
It’s so customizable that if one PM doesn’t do exactly what the others do, you’ll never find what you’re looking for. Plus, once you mark a task complete it disappears and it’s terrible to try and find it again. The desk app also crashes my computer regularly for no particular reason.
The absolute to mark specific statuses of tasks and mark items as road blocked is a game changer. I also like the email updates
That you can track your different projects so that you don’t forget about them
I don’t like the fact that you can’t use your personal email instead of your business emai.
I am using it to solve an issue with a recent project I have done
Wrike has lots of features and easily allows collaboration on projects. Wrike customer service was always helpful and quick to respond.
It's easy for Wrike to become overwhelming due to the folder structure. Staying organized comes at the disadvantage of having files and projects buried within a hierarchical folder structure.
Wrike allowed many team members to collaborate on projects. Notifications sent when changes were made helped everyone stay up-to-date on the status of each project.
Easy dashboards and workflows for multiple different service lines.
Hard to see what is coming into your queue and can get confusing on who is owning the project.
Project management solution. Everyone working in one platform.
Love the Inbox and Stream features, as they help give you a real-time view of recent projects and conversations.
The navigation throughout the site is one of the most difficult of any project management tool I've used. This causes us to frequently post comments and file uploads to the wrong project, which results in those things being overlooked. I'm not sure if it's how our agency has set up the account and projects, but it definitely could be easier to get to where you need to go.
We use Wrike to collaborate with our advertising agency on paid advertising campaigns. We can review and approve our keyword lists, upload landing page URLs, and discuss any issues with the group. The main benefit of Wrike is that it keeps our conversations all in one place. However, the difficulties we've had in communicating via the tool have led us to look for other options.
I like that you can set a complete list of tasks for a certain project and add deadlines to them. Then, if a deadline shifts, you can change one deadline and it moves back deadlines for the rest of the project in one shot. I also like that you can easily assign tasks to people.
The notifications system infuriates me. It either sends way too many notifications or not nearly enough. If someone adds an update on a project, I have to manually check that project to see what's new. The only time I would get a notification is if somebody tagged me specifically. This leads to overlooked updates and miscommunications. I'm also not a fan of the layouts. I want a clean view that shows exactly what's on my plate, regardless of deadline. I have to click around to all the different tabs, which all seem relatively similar to me, before I find one that's close to what I want (never exactly what I want).
We use it as a project management tool.
I like that you can see what you have to do today in a list form quickly. I think there is a way that it could be used properly if the entire team is on board with the processes to use within the program.
I dislike the lack of prioritization, and how many ways there are to get to things that it seems as though things get lost ALL THE TIME. The dashboards can be set up in an organized way, but when looking at "my work" it seems to be in a crazy order and cause panic and confusion.
Project management, working on a lot of projects at once and keeping them organized in a specific place.
This was a pretty decent project management software. I was using the freeware version. So while I didn't have all the bells and whistles one could see it gave you timelines, critical paths etc. Was relatively intuitive, and easy to use.
I stopped using it for three major reasons. 1. It isn't really graphical (like Trello, which isn't really a project management tool) 2, It's very difficult to get people to use PM tools, and my partners weren't using it. 3. The cost to move to the full version wasn't worth the dollars (based on 1 and 2).
starting a project and manage all the pieces. We stopped using it because of lack of buy-in.
Creates a paper trail of work as assigned.
Difficult to track longterm projects to completion.
Keeping track of ongoing work
Fairly easy to consume the data inputted. Capabilities to import from other systems including Microsoft Project.
Limited amount of users led to team members having to share log-ins. Lack of functionality surrounding amounts of time IE everything had to be submitted in number of days up to 7 or weeks instead of days up to any amount IE 13 instead of 2 weeks.
Project management for new projects and client services.
Collaboration in Wrike is effortless. It's easy to see when someone mentions you.
The learning curve is massive. Others have too much control over projects they're not involved in.
Communication is much easier. It forces teams to adhere to the process.
I love the Gantt chart and list views and reporting capabilities.
The mobile app is a big pain point for me. It doesn't seem to function the same way as the desktop app and it's a huge hindrance for me that I can't start or edit file approvals from the mobile app. Wrike Lightspeed also now forces me to click more buttons than before to complete my work, making the process less efficient. I also wish the approval queue feature was consistent in dashboards. On a daily basis, I find that my colleagues either see approvals that don't exist, or cannot see approvals that were assigned to them in their dashboard approval queue.
Wrike solves the problem of intaking requests and easily scheduling them out. I like the markup feature for commenting on files.
It's loaded with many features and allows for time tracking.
It seemed less intuitive, I had the feeling it had many more features than I was using.
It allows me to track time and project plans.