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Zoho CRM Reviews: 4.1/5 — Solid Choice
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to their personal preferences and incorporate all necessary data and workflow to maximize its features. Zoho CRM is also available on a free plan and scales gradually depending on features needed.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho CRM Pros and Cons
- Extensive omnichannel customer support via live chat, phone and email
- High-level automation options for various sales tasks
- Tons of integrations with third-party tools like Outlook and LinkedIn
- Mobile version with access to visual reports
- Data security, integrity, and regulatory compliance built-in
- Not the best tutorials for beginners
- Integrations can be a little clunky
Compare Zoho CRM with other popular tools in the same category.
This application is very user friendly, easy to use & most importantly stable. We don't have to face stuck issue. It works very smoothly. In this modern/growing everyone needs to provide quick service to their clients. If your system will not work fast it won't be possible to provide quick response. ZOHO CRM is very well designed & stable software..
Nothing. I don't have anything to mention as dislike point
Data storage and organization,Customer analysis and segmentation,Reduced manual processes.etc
User Interface and the way the things are sorted in a great way where anybody can understand the options and the requirements are based on a wide range, that is more userfriendly.
nothing much but at the initial stages there are cases where i found myself with some errors but meanwhile i figured out how to overcome the problems using the zoho desk.
All the apps in zoho can be used in a single stance and the pay for the software as SAAS is very reasonable when compared to the other software providers in environment.
1- User experience 2- Filter 3- Dashboard
Direct calling feature should be there. It will be much convinient.
Easy to access million of customer data. In a simple manner with a user friendly dashboard.
Zoho is the web based tool, it helps to build word documents, spreed sheets, databases, web conferencing, billing, invoicing, presentations and lot of features are there and easy to maintain
Required lot of advertisement, demos, it has to work on customisation and thy have implement new features and they have to increase the trail version duration
Currently Zoho is try to implement cusomization and they are trying to implementing automation, machine learning and eangement with new stake holders.
Zoho one provides an integrated solution that helps to run the business, Various applications like Zoho projects, CRM plus,Sprints,cliq, etc can help to better plan and track the project and ensure effective communication. You can deal with a large number of datasets and that helps to market our business. Also, the product pricing structure helps us to manage the budget as you have to pay for the user which you really required for certain operation.
Few applications like CRM, To fulfill the business need you have to do with a lot of customization, limited support sometime stuck the work. The forms quite not much customizable which leads tech limitation and have to find other alternative
HR solutions help us to manage the employee payroll and other activities, projects and sprint helps to manage various projects which run simultaneously. cliq help to make team collaboration more effective. CRM helps us to automate various business needs which after all saves time and help us to connect with more customer, The performance , revenue and prediction became easy to understand with the help of various inbuilt charts
1- The filters 2- The user interface 3- The perfectness
There is nothing which I dislike its all perfect.
1- The CRM 2- The ease of access
Zoho is like a sales dairy for a sales person where we can manage our sales activiti and it helps to remember the last activity of an account.
sometimes it hangs and sometimes every salesperson can access the data of another salesperson.
Zoho one is helping me to stay updated with my deals and clients and also helps me to maintain the sales data.
Single dashboard to access all my operational requirements to run a business with detailed analytics and integration of critical business data.
Not much, nothing specific at this moment.
Integration of ZOHO CRM and ZOHO Books data with the facility of detailed BI and analytics.
Its been 2 year I am working with zoho product its awesome and very easy to manage and very easy customise acc to our use. We are using it to manage billing and CRM, workflow os so awesome and very easy and clear which help us to grow our business as well as reduces so much effort.
Still need to work on Reporting and monitoring part, Rest all are awesome.
Basically by using Zoho one I am available to manage all my product as well customer, helpdesk and billing as well as I can set Receipt design according to my choice. Getting clear you of ledger and workflow.
You can integrate your leads, order, product management also track your campingn create form like newsletter, contact form integration.
If you have large amount of order and products then it will take longer time to sync with CRM.
Zoho CRM you will get sales, marketing many options in one place so, easy to manage your tacking,order info, newsletter bulk message sending