Zoho SalesIQ Reviews & Product Details

- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support

- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small)

This solution is helping me to buit a strong customers loyaulty by being available to help them fixing their hosting and websites issues. This also helps me to impress our prospects and to be receptive for their needs.

The support I've received has been terrific. Even when I was on the free product, the support guy Naveen was very helpful. And fast. He spent time getting the code right for my needs. After the trial period I had to get it all set up again because I hadn't paid on time. Again, Naveen was fantastic and spent up to an hour fixing it remotely while I watched on my screen! Great service is hard to come by and that's why I'm pleased I chose Zoho SalesIQ for my online chat needs.

Nothing screams out at me. The only thing I could say is the user dashboard could be more user-friendly, just in terms of knowing where things are. Also I didn't receive a notification to get me from the free product to the premium one; had I received that, I wouldn't have had to spend the time with support again.

I'm being more proactive with my customers. Hopefully this will translate into more revenue over the long term. I'm also being more strategic, because the chat widget has been set up to only appear in certain countries (due to visa regulations I can only recruit people from certain countries). So this saves me time.

The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive.

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

We intended to offer customer service. However, lately we have also started lead generation from salesiq

The ability to integrate with Zoho CRM to make sure no visitors fall through the cracks is a huge benefit to our sales funnel. Our operators are our recruiters, so there's an excellent alignment between customer service and sales objectives. Besides integrating with the option to approve leads--avoiding misdirected chats and making it very easy to identify and assign missed chats--the data on visitor behavior enhances our google analytics and helps in making decisions about conversion rates by source.

Reporting features could definitely be improved. Daily emails with reports include helpful data--top pages by referral source, new/returning visitors, but unfortunately (i've looked and looked!) I can't find that data available in the reporting view within Zoho SalesIQ.

We invested in Zoho SalesIQ to replace a previous chat program that was embedded on our website. This one provides seamless integration with our CRM (ZohoCRM), seamless follow-up for missed chats, the ability to embed a chat icon in an email, and more information about page performance and visitor characteristics.

De tudo, mas sem dúvida o rastreamento do visitante, com uma grande quantidade de detalhes é ótimo.

Não tem integração nativa com o facebook chat.

O maior problema era termos um sistema de chat estável, que funcionasse em todos os navegadores, e não fosse pesado, e tudo isso conseguimos com o Zoho SalesIQ.

The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

The possibility to check a user footprint on our website and to be able to connect with them before they even think about trying to reach out to us.

Ease of use, was simple to install and never had any missteps along the way

Nothing at all. Even for the novice user it is easy to use

Allows me to interact with potential customers

Allows me to see from my desk and my phone the current traffic on my website.

It was a bit tough at first to get the code on my website but once it did it I realized I was making it more difficult than it actually was.

Traffic tracking and chatting with online customers anywhere

I like the visitor tracking in a visual funnel, I can show my clients how they can easily configure their funnel lanes. They can engage visitors through interactive chat. The system is well integrated with other Zoho products

No real complains although I wish the chat was in a pop up

Incoming communication from the website have created leads and a means of communication for customers

With this application, I am not only aware of how many visits I am receiving, I can also know who comes back to my site and who sees it frequently. This makes it easier for me to establish an advanced contact connection and impress the visitor.

It should be possible to establish rules. Create a series of rules where frequent connections are automatically tagged.

Better communication with website visitors