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Best AI Customer Self-Service Software

AI-Enabled Customer Self-Service Software is designed to help businesses automate repetitive tasks, improve customer service, and make better decisions. We've compiled a list of the best Customer Self-Service Software with AI functionalities to help you choose the right one for your business. Our list is backed by detailed reviews from actual users.

Overview

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Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

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Deployment

Cloud / SaaS / Web-Based (20)

Mobile Android (18)

Mobile iPhone (18)

Mobile iPad (17)

Desktop Windows (8)

Desktop Mac (8)

Desktop Chromebook (2)

Desktop Linux (1)

On-Premise Windows (1)

On-Premise Linux (1)

Browser Extension (1)

Features

Email Integration (13)

Canned Responses (12)

Queue Management (11)

Offline Messaging (9)

Proactive Chat Invitations (9)

Automated Responses (9)

Agent Collaboration (9)

Chat Encryption (9)

Chat Tags (9)

Chat Transfer (9)

Multi-language Support (9)

Customizable Chat Widgets (9)

Chat Transcripts (9)

Real-Time Chat (9)

Chat History (9)

Filter

Clear all

Sort by:

Rating

Pricing

Free Plan

Free Trial

Deals Available

Product Details

API Available

Deployment

Cloud / SaaS / Web-Based (20)

Mobile Android (18)

Mobile iPhone (18)

Mobile iPad (17)

Desktop Windows (8)

Desktop Mac (8)

Desktop Chromebook (2)

Desktop Linux (1)

On-Premise Windows (1)

On-Premise Linux (1)

Browser Extension (1)

Features

Email Integration (13)

Canned Responses (12)

Queue Management (11)

Offline Messaging (9)

Proactive Chat Invitations (9)

Automated Responses (9)

Agent Collaboration (9)

Chat Encryption (9)

Chat Tags (9)

Chat Transfer (9)

Multi-language Support (9)

Customizable Chat Widgets (9)

Chat Transcripts (9)

Real-Time Chat (9)

Chat History (9)

Our Picks

Freshchat

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Freshdesk

Effortless Customer Support

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Help Scout

Customer Support Made Simple

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Tidio

All-in-one customer support software with help desk, live chat, chatbot, and AI agent options

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Crevio

Sponsored

Product is AI-enabled

5.0

(1)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

50% OFF for 2 months

Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio

Visit website

Zendesk Support Suite

Product is AI-enabled

API

Product provides an API

4.3

(5,770)

This is an aggregated rating from Findstack users and external review sites.

Starting at $49.00/month

There is no deal for this product

Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of custome... Learn more about Zendesk Support S...

Visit website

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HubSpot Service Hub

Product is AI-enabled

API

Product provides an API

4.4

(2,172)

This is an aggregated rating from Findstack users and external review sites.

Starting at $50.00/month

There is no deal for this product

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with com... Learn more about HubSpot Service Hub

Visit website

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Zoho SalesIQ

Product is AI-enabled

API

Product provides an API

4.4

(250)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and... Learn more about Zoho SalesIQ

Visit website

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Tidio

Product is AI-enabled

API

Product provides an API

4.7

(1,413)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, a... Learn more about Tidio

Visit website

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Zoho Desk

Product is AI-enabled

API

Product provides an API

4.4

(5,205)

This is an aggregated rating from Findstack users and external review sites.

Starting at $20.00/month

There is no deal for this product

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help m... Learn more about Zoho Desk

Visit website

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Freshchat

Product is AI-enabled

API

Product provides an API

4.5

(306)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anch... Learn more about Freshchat

Visit website

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Gorgias

Product is AI-enabled

API

Product provides an API

4.6

(504)

This is an aggregated rating from Findstack users and external review sites.

Starting at $10.00/month

There is no deal for this product

Gorgias is a customer service and helpdesk software designed to streamline communication between busin... Learn more about Gorgias

Visit website

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Freshdesk

Product is AI-enabled

API

Product provides an API

4.4

(3,051)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service ex... Learn more about Freshdesk

Visit website

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Intercom

Product is AI-enabled

API

Product provides an API

4.5

(2,927)

This is an aggregated rating from Findstack users and external review sites.

Starting at $74.00/month

100% off 1st Year + 50% off Second

Intercom is a customer service platform that redefines customer support by simplifying processes and e... Learn more about Intercom

Learn more

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Drift

Product is AI-enabled

API

Product provides an API

4.4

(1,081)

This is an aggregated rating from Findstack users and external review sites.

Starting at $2500.00/month

There is no deal for this product

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates cr... Learn more about Drift

Learn more

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Helpshift

Product is AI-enabled

API

Product provides an API

4.3

(379)

This is an aggregated rating from Findstack users and external review sites.

Free plan available

There is no deal for this product

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve ... Learn more about Helpshift

Learn more

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Gist

Product is AI-enabled

API

Product provides an API

4.6

(215)

This is an aggregated rating from Findstack users and external review sites.

Starting at $29.00/month

There is no deal for this product

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the c... Learn more about Gist

Visit website

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LiveHelpNow

Product is AI-enabled

API

Product provides an API

4.3

(150)

This is an aggregated rating from Findstack users and external review sites.

Starting at $9.00/month

There is no deal for this product

LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, ... Learn more about LiveHelpNow

Learn more

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Zowie

Product is AI-enabled

API

Product provides an API

4.7

(62)

This is an aggregated rating from Findstack users and external review sites.

There is no deal for this product

Zowie is an AI-driven customer service automation platform. It's designed to integrate with various me... Learn more about Zowie

Learn more

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Acquire.io

Product is AI-enabled

API

Product provides an API

4.3

(43)

This is an aggregated rating from Findstack users and external review sites.

Starting at $500.00/month

There is no deal for this product

Acquire.io is a unified customer service platform that provides all your digital channels—including vi... Learn more about Acquire.io

Learn more

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Salesforce Service Cloud

Product is AI-enabled

API

Product provides an API

4.3

(3,641)

This is an aggregated rating from Findstack users and external review sites.

$25.00//month

There is no deal for this product

Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses mana... Learn more about Salesforce Servic...

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