Unclaimed: Are are working at Aircall ?
Aircall Reviews: 4.4/5 — Solid Choice
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Aircall’s AI Voice Agents button reads “FROM €0.19/MINUTE”. That rate requires a custom bundle of 10,000 minutes or more. Pay as you go and the rate is €0.49 — 158% higher. The cheapest prepaid bundle, 500 minutes for €175, works out at €0.35. The €0.19 is real, but it sits at the far end of a ladder that starts at roughly €1,900 of committed spend, and nothing on the button says so.
- What it is: A cloud VoIP and customer-conversation platform with AI voice and messaging agents.
- Best for: Sales and support teams of three or more wanting calling tightly wired into a CRM.
- Pricing: Essentials €30, Professional €50 per licence per month on annual billing; Custom quoted. Verified July 2026.
- The honest catch: Single sign-on requires the Custom tier, which has a 25-licence minimum.
What Is Aircall?
Aircall is a cloud calling platform built for sales and support teams, with more than 250 integrations, a softphone for desktop and mobile, IVR, call recording, and — increasingly — an AI layer covering voice agents, messaging agents, and conversation intelligence.
Three tiers: Essentials, Professional, and Custom. The first two carry published per-licence prices; the third is quoted and has a 25-licence minimum, which matters more than it first appears.
Both published plans require three licences minimum, so the page states the real figures itself: “3 licenses for 90€/month” and “3 licenses for 150€/month”. The toggle advertises 25% off for annual billing, and the page displayed annual rates throughout our capture.
How Aircall Works
- Priced per licence, with a three-licence minimum on both published plans.
- Essentials caps outbound calling at 1,000 domestic minutes per user per month.
- The Custom tier needs 25 licences, which is where SSO lives.
- AI voice minutes are metered separately, from €0.49 down to €0.19.
- AI Assist is a per-licence add-on at €9, or €49 for Pro.
- 50 free AI voice minutes per account per month.
Aircall Pricing
Captured from Aircall’s pricing page in July 2026 in euros, with annual billing displayed.
| Plan | Per licence/mo | Minimum | Real entry cost | Key inclusions |
|---|---|---|---|---|
| Essentials | €30 | 3 licences | €90/mo | 250+ integrations, IVR, recording, 1,000 outbound mins/user |
| Professional | €50 | 3 licences | €150/mo | Unlimited domestic outbound, Salesforce CTI, power dialer |
| Custom | Quoted | 25 licences | Quoted | Unlimited worldwide calls, SLA, SSO, API support |
AI add-ons: AI Assist €9/licence/mo · AI Assist Pro €49/licence/mo · AI Voice Agents from €0.19 to €0.49/min · AI Messaging Agents from €0.13 to €0.30/conversation
What actually decides your cost:
- The AI voice rate spans 158% from top to bottom. Pay as you go is €0.49 a minute under 2,500 minutes and €0.39 above it. Prepaid bundles are cheaper — 500 minutes for €175 is €0.35, and 2,500 for €725 is €0.29 — but the advertised €0.19 needs a custom bundle of 10,000 minutes or more. That is around €1,900 of committed spend before the headline rate applies.
- Three licences is the real floor, not one. Aircall states it plainly on both cards, so this is disclosed rather than hidden, but it means the entry price is €90 a month for Essentials and €150 for Professional, not €30 and €50.
- SSO is gated behind a 25-licence minimum. Single sign-on appears only on the Custom tier, and Custom requires 25 licences. So a fifteen-person team that needs SSO for compliance cannot buy it at any price — a harder gate than most, and worth contrasting with GoodAccess, which sells SSO as an add-on on its entry plan.
- Essentials meters outbound calling; Professional does not. One thousand domestic outbound minutes per user per month is about 50 minutes a working day — workable for support, tight for outbound sales. Professional makes domestic calling unlimited, and unlimited worldwide calling requires Custom.
- AI Assist Pro costs almost as much as the plan. €49 per licence per month against Professional’s €50. It adds live transcription, custom summaries, and sales playbooks over the €9 AI Assist tier. Doubling your per-seat cost for real-time coaching is a defensible trade for a sales floor and hard to justify anywhere else.
- AI messaging follows the same shape. €0.30 per conversation pay-as-you-go, dropping to €0.25 after a thousand; prepaid bundles are €220 for 1,000 (€0.22) and €1,300 for 10,000 (€0.13). As with voice, the cheapest advertised rate needs the largest commitment.
Who Should Use Aircall
- Sales teams living inside a CRM. The clearest case — 250-plus integrations and a Salesforce CTI on Professional.
- Support teams of three or more. The licence minimum makes it a team product by design.
- Businesses deploying AI voice agents. Aircall publishes per-minute rates openly, which many competitors will not.
- Outbound sales floors. Power dialer and voicemail drop are included on Professional rather than sold on top.
It fits poorly for solo operators and pairs, given the three-licence minimum; for teams under 25 that need SSO, which is unreachable; and for light AI users, who will pay €0.49 a minute rather than the advertised €0.19.
Honest Pros and Cons
Strengths
- Every AI rate is published, including pay-as-you-go and each bundle.
- The licence minimum is stated on the card, in money rather than fine print.
- Power dialer and voicemail drop included on Professional.
- 250-plus integrations and API access from the entry plan.
- 50 free AI voice minutes per account each month, plus 100 at sign-up.
- Unlimited inbound calls on every plan, toll-free excluded.
Limitations
- The advertised €0.19 AI rate needs 10,000+ minutes.
- A three-licence minimum on both published plans.
- SSO requires 25 licences via the Custom tier.
- Essentials caps outbound at 1,000 minutes per user monthly.
- AI Assist Pro at €49 nearly doubles a Professional seat.
- Worldwide calling is Custom-only.
Aircall Alternatives and How It Compares
- CloudTalk is the closest competitor for European calling, from €25 per user.
- RingCentral is the larger incumbent covering voice, video, and messaging.
- Nextiva is stronger on US business telephony and unified communications.
- Quo (formerly OpenPhone) suits small teams sharing numbers, without a licence floor.
- Grasshopper is the solo-operator option Aircall’s minimum rules out.
- Dialpad competes most directly on AI-led calling.
For a broader survey, browse our VoIP providers directory.
The Verdict
Aircall is a strong choice for a sales or support team that wants calling wired properly into its CRM, and its commercial disclosure is better than most. It publishes every AI rate — pay-as-you-go, each prepaid bundle, and per-conversation messaging — where competitors routinely hide all of it behind a sales call. It also states the licence minimum in money on the plan card itself: “3 licenses for 90€/month”. That is the opposite of burying it.
Which makes the one piece of framing that does mislead more conspicuous. The AI Voice Agents button reads “FROM €0.19/MINUTE”, and €0.19 is available only on custom bundles of 10,000 minutes or more — roughly €1,900 committed. A team trying the feature pays €0.49 a minute, 158% more. The prepaid bundles sit in between at €0.35 and €0.29. Every one of those numbers is published a few lines below the button; the button simply quotes the best of them. Budget from €0.49 and treat anything cheaper as a volume reward.
Two structural limits to check against your own headcount. Three licences is the floor on both published plans, so €90 and €150 a month are the real entry prices. And single sign-on lives only on the Custom tier, which requires 25 licences — meaning a fifteen-person team with an SSO requirement has no route to it at any price. That is a harder gate than most vendors set, and it is the constraint most likely to disqualify Aircall for a mid-sized company that otherwise fits it well.
FAQ
How much does Aircall cost?
On the euro price list captured July 2026 with annual billing: Essentials €30 per licence per month and Professional €50, both with a three-licence minimum — so €90 and €150 a month respectively. The Custom tier is quoted and requires at least 25 licences. AI Assist is €9 per licence per month, AI Assist Pro €49, and AI voice minutes are billed separately.
Why is Aircall’s AI voice pricing higher than the advertised €0.19?
Because €0.19 applies only to custom bundles of 10,000 minutes or more. Pay-as-you-go is €0.49 per minute below 2,500 minutes and €0.39 above it. Prepaid bundles fall between: 500 minutes for €175 works out at €0.35, and 2,500 minutes for €725 at €0.29. Every account also gets 50 free AI voice minutes a month, plus 100 extra at sign-up.
Does Aircall have a minimum number of users?
Yes. Both Essentials and Professional require three licences, which Aircall states directly on the plan cards as “3 licenses for 90€/month” and “3 licenses for 150€/month”. The Custom tier has a much higher floor at 25 licences. There is no single-user option, so solo operators need a different provider.
Which Aircall plan includes single sign-on?
Only Custom, which requires a minimum of 25 licences. Neither Essentials nor Professional offers SSO at any price, so teams below 25 people with a single sign-on requirement cannot meet it on Aircall. Custom also adds unlimited worldwide calling, a service-level agreement, custom onboarding, and API developer support.
What is the difference between Aircall Essentials and Professional?
Calling volume and sales tooling. Essentials at €30 includes 1,000 domestic outbound minutes per user per month, IVR, call recording, and 250-plus integrations. Professional at €50 makes domestic outbound calling unlimited and adds Salesforce CTI, advanced analytics and live monitoring, mandatory call tagging, and sales features including power dialer and voicemail drop.
Compare Aircall with other popular tools in the same category.
The support from the Aircall team for setting up Aircall as well as resolving issues has been awesome. The app has been working really well for our employees and they are giving positive feedback after using Aircall.
Each team on Aircall cannot have their own set of tags.
Our sales reps were using WhatsApp for reaching out to customers, and those calls were not auto-logged to our CRM. Aircall solved this problem and all the calls are now tracked on our CRM. The integration is working really well.
I find the integration to Husbpot super useful. I think that's one of the main upsides of using aircall - it makes the sales experience seemless and unified. Also, I find the call quality exceptional.
I think there should be a way to link Husbpot contacts with Aircall. That way, I can keep track of incoming calls. Maybe partnering with a Caller ID provider as well.
Aircall solves the problem of making our sales cycle versatile. The SaaS model promotes working in volumes and making sure we're on top of every lead. Our business performance has definetly increased and will continue to increase as more and more team members join out initiative.
What I like best about the Aircall is its call monitoring option in that on the live call we can listen to our client conversation with our support team and if required we can share the feedback over the same call
What I dislike about Aircall is that sometimes it gets stuck and doesn't work and in that situation, we have to close it and reopen it again and we can fix this issue by enhancing the application software.
With the help of Aircall we are able to help our client over the call and as it is having a call monitoring feature and with that if any of our support members have any issues we can advise them on the same call and in the dispute situation we have the call recording to show our clients. Because of this, it's improve our productivity and efficiency
I like AirCall because it helps us to communicate with our clients and partners. It is very easy to use and convenient to us. Aircall has a clear sound and line. The upgrade is very helpful. I love it!
There is no thing that I do not dislike the Aircall. Aircall is a convenient way to communicate with our partners and clients. The sound is good and clear too. I love the new upgrade of Aircall this month of July.
Aircall is the one we are using for calling our clients and partners. It helps us to reach the person we need to speak with especially those urgent matter. We are also recommending this tool.
I would say that it is the best user and cost friendly software that should be used by all call and contact centres. I highly recommend it!
Well, I don't think so that there is something to dislike about it. It's already doing great.
It gives me a feel of a real virtual phone. I can make both, inbound and outbound calls, I can track missed calls and history.
It's simple to use and allows to attend inbound call and make outbound calls too, while there is a MESSAGES tab as well, so it's just like an actual cell phone in hand.
It literally has nothing to dislike or comment on for improvement
For me, aircall is doing a great job even now.
The sound clarity is very good , the best thing I like is we can save contact numbers of our suppliers on it
The ring tone is very low , would be helpfull if some more unavailable status is added
Even without airphone , the sound clarity is great .
Easy to use and doesnt have any bugs when it comes to calling guest or partners especially during our high volume hours of the day. Everyone is able to use it without any issues.
I wish it had more options to like the history of the conversation and possiblity even having an option to save recordings during the application. I hope this can be added in the future.
It helps in reaching out to guest and enabling us to coordinate updates and ensure that we are able to make modifications without much challenge on our business.
The interface is easy to understand Very straight forward and easy to the eye
Sometimes it loads slowly and I must exit and reopen the app However,it does not always happens,so I will give good rating for this app
Contact center
I love how it integrates across platforms and devices. It's integration to client profiles within Hubspot makes for a streamlined stress free and efficient calling system.
I don't often see when inbound calls come through or when i receive an sms response from a client. Some calls can be garbled but its likely an ISP issue rather than Aircall.
How to connect with clients as quickly and efficiently as possible from within Hubspot to maximise the number of clients reached. Also able to review and listen back to calls easily to improve performance.
