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Chatfuel Live Chat Software logo
Chatfuel
Automate your Messenger marketing
4.5

( 44 )

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Chatfuel Reviews & Product Details

Chatfuel Overview
What is Chatfuel?

Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel also allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets.

Company Chatfuel
Year founded 2015
Company size 11-50 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about Chatfuel
What Chatfuel is best for?
How does Chatfuel compare to Zoho SalesIQ?
What are the pros and cons of Chatfuel?
Chatfuel Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Chatfuel Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Chatfuel Media
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Chatfuel Screenshots
Chatfuel screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 30, 2026
Chatfuel Live Chat Software logo
44 Chatfuel Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Oct 11, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Helpful, Easy To Use Tool!"
What do you like best about Chatfuel?

Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth!

What do you dislike about Chatfuel?

Sometimes Chatfuel can be challenging to use if you don't have a developer—I wonder how many features Chatfuel has that we're not utilizing because we just don't know how to use it.

What problems is Chatfuel solving and how is that benefiting you?

We get a lot of inqueries from people who are looking for support. Chatfuel allows us to respond to people at any time, giving them the option to select what best describes them so we can recommend the best resource.

Small Business (50 or fewer emp.)
Oct 07, 2022
 Source
Overall Rating:
3.5
Vadasz Z. avatar
Vadasz Z.
Project Manager
Share
"Easy to use but in the same time versatile software!"
What do you like best about Chatfuel?

It is easy to integrate and you don't need coding, on a basic level.

What do you dislike about Chatfuel?

The conversion between other conversational tools is complicated.

What problems is Chatfuel solving and how is that benefiting you?

We use to maintain the daily communication with our audience.

Small Business (50 or fewer emp.)
Sep 14, 2018
 Source
Overall Rating:
3.5
DM
Donna M.
President
Share
"Does exactly as it says but is right for my business"
What do you like best about Chatfuel?

I like that you can easily create a chat bot. I never knew the algorythms before so it is very easy to do along with tech support. They quickly created a great bot that linked direct to my website.

What do you dislike about Chatfuel?

I don't dislike anything about the chatbot, I just think that my business line is difficult to benefit from this as it is mostly for regular customers instead of random and new which is what I need.

What problems is Chatfuel solving and how is that benefiting you?

I use it to create chatbots on facebook. They are able to link customers who have been in accidents. I realize that most people find this type of advertising creepy so they tend to go no where with the leads and I stopped service.

Small Business (50 or fewer emp.)
Jul 24, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Assemble your Facebook Messenger Chatbot"
What do you like best about Chatfuel?

Chatfuel has an exceptionally straightforward and clean UI with a fabulous care group in Facebook. many caps and, while I get a kick out of the chance to take in, a few subjects take longer than I need to give. One of those, it turns out, is figuring out how to code a Facebook Messenger bot. I required something free and simple to utilize - Chatfuel was inexplicably the primary device I attempted (and loved!).There likewise is an enormous network of chatfuel clients in the web where you can get help and find valuable tips and traps.

What do you dislike about Chatfuel?

Not having a graphical interface to see how your diverse visit areas identify with each different makes it somewhat harder to plan huge and complex flows.Downside is that you do need to pay PER page you introduce the chatbot to, where a portion of their rivals enable you to have boundless pages. Its still just like 30 a page. Their examination could utilize some work

What problems is Chatfuel solving and how is that benefiting you?

This explains the need to custom code a chatbot. inside minutes I can make sans preparation a dynamic custom visit bot.