Freshchat Reviews & Product Details

The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account.

We've been using Freshchat for years, and we love the product. However, I wish they would've been more persistent to upgrade us to the newer plan... we were on the legacy plan for 2 years before we realised which made us lose out on some helpful new features.

Freshchat helps us solve all of our support necessisties. Aside from the whole recent Twitter debacle with 3rd party APIs, it's been a great omnichannel communincation platform.

Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful.

Such problems don't exist in my opinion, and it really does reduce the amount of effort. In that situation, the Intelliassign is the best alternative because it is the best option in terms of work, as I will discuss below.

Yes, it is one of the best option one organization could have, I personally prefer the Intelli Assign the best option, in my organization we used to sufer to reach out FRT but as per using the IntelliAssign is my personal favorite.

Awesome services user friendly cost effective.

Long appointment time GB Consumption ..

Freshchat has great user base and we can identitfy the problem state with the help fresh chat report.

Provides easiness and user friendly experince

Difficult to schedule timelines and long appointments

Helping to handle customer experience and problems on real time.

The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.

I don't like that freshchat don't have option to integrate the report in geckoboard which is a bit disappointing.

Freshchat is benefiting me in terms of replying my customers queries

The UI is designed in a user friendly manner.

I feel enabling auto spelling while typing would be really helpful and this is more of a feedback than a dislike.

Interacting with the customers to resolve their queries/concerns which helps us in getting a positive feedback from them.

Freshchat is the easiest platform to interact with customers' queries and concerns on a real-time basis, solving customers' doubts about the services we offer.

Sometimes the loading time of Freshchat will be a bit longer due to which it gets delayed to respond to the customers' queries or concerns. Also, the chat assignment will be a bit delayed if the intelliassign will be on.

Using Freshchat we are able to handle the customer's concerns on a real-time basis and respond to them with the issue they are facing during the trip where we are providing drivers.

The way they support in real-time. They are customer-centric and provide spot resolution.

The only thing is sometimes it will get slow.

They will provide almost all the resolutions for all the concerns we have.

Easy to use.User friendly. Would help in effective resolution.

Sometimes hangs but rarely. That time it would be difficult to connect.

Helping us to resolve the customer's queries on real time.

It is a user-friendly app and very useful for the customer support team to chat on time with customers.

Sometimes the chats will get stuck while loading

Is it very helpful for our company, where we can chat with the customers and resolve the issues on time, By that way the company will get good name.