Unclaimed: Are you working at Freshchat?
Freshchat Reviews: 4.5/5 — Highly Rated
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshchat’s free plan covers up to ten agents. That is not a typo and it is not the category norm — most live chat tools cap their free tier at one or two seats and charge from the third. A ten-person support team can run a chat widget, a shared inbox, connected email, and roles and permissions without paying anything, which makes Freshchat the cheapest credible entry point in this category by a wide margin.
- What it is: Freshworks’ conversational support product — chat widget, shared inbox, messaging channels, and AI agents.
- Best for: Small and mid-sized support teams, especially anyone already inside the Freshworks suite.
- Pricing: Free for up to 10 agents, then Growth €19, Pro €49, Enterprise €79 per agent monthly on annual billing. Verified July 2026.
- The honest catch: AI is metered separately — the Freddy AI Agent costs €45 per 100 sessions on top of your subscription.
What Is Freshchat?
Freshchat is the messaging half of Freshworks’ customer service suite: a chat widget for web and mobile apps, a shared inbox where agents work conversations, and — on paid tiers — social messengers, SMS, routing, and SLAs. Freshworks reports more than 74,000 businesses across its products.
Its commercial design is unusual in two ways. The free tier is genuinely staffed rather than symbolic, and the paid tiers surround the per-agent price with a set of separately metered add-ons — AI sessions, day passes, and connector tasks — that do more to shape your bill than the tier you pick.
The 14-day trial gives you Enterprise access rather than the plan you intend to buy, which is worth remembering when you evaluate.
How Freshchat Works
- Priced per agent, per month, with a free tier for up to ten.
- Freddy AI Agent is metered by session — €45 per 100 sessions, so €0.45 each.
- Freddy AI Copilot is a per-agent add-on — €29 on annual billing, €35 on monthly.
- Day passes cover occasional agents at €2, €7, or €12 depending on tier.
- Connector app tasks are metered at €80 per 5,000 across every paid tier.
- The trial runs on Enterprise, not on the plan you are considering.
Freshchat Pricing
Captured from Freshchat’s pricing page in July 2026 in euros, reading both billing toggles.
| Plan | Annual | Monthly | Agents | Day pass | Key additions |
|---|---|---|---|---|---|
| Free | €0 | €0 | Up to 10 | — | Widget, shared inbox, email, roles |
| Growth | €19 | €21 | Per agent | €2 | AI Agent, social messengers, SMS, reporting |
| Pro | €49 | €59 | Per agent | €7 | Multilingual, routing, SLAs, custom dashboards |
| Enterprise | €79 | €95 | Per agent | €12 | Skill-based routing, audit logs, JWT, IP allowlists |
What actually decides your cost:
- Ten free agents is the headline and it is real. Chat widget on web and mobile, shared inbox, connected email, and roles and permissions, for a team of ten, at no cost. What you do not get is any messaging channel beyond chat, any AI, or any reporting — so it is a complete product for a narrow job rather than a crippled version of a larger one.
- AI is a second bill, not a feature. The Freddy AI Agent on Growth costs €45 per 100 sessions — €0.45 a conversation — on top of €19 per agent. A thousand AI-handled conversations a month is €450, which will exceed the seat cost for most small teams. Model the session volume before treating AI as included.
- Day passes are excellent, briefly. €2 a day on Growth is a genuinely useful way to cover a seasonal peak or an occasional colleague. But passes get more expensive as tiers rise — €7 on Pro, €12 on Enterprise — so the break-even against a full seat falls from 9.5 days a month to about 6.6. Past roughly a week of use, buy the seat.
- The annual saving is well short of the badge. The toggle says “SAVE 20%”. By our arithmetic from Freshchat’s own figures it is 9.5% on Growth (€21 against €19), 16.9% on Pro, and 16.8% on Enterprise. Annual billing is still worth taking on the upper tiers; on Growth the discount is small enough that monthly flexibility may be worth more.
- Routing and SLAs are Pro features. Intelligent routing, multiple SLA policies, multilingual conversations, and custom dashboards all sit at €49 — a 2.6× step from Growth.
- One add-on price is inconsistent on the page. With annual billing selected, the Pro card lists Freddy AI Copilot at “€29/agent/month” while the Enterprise card lists the same add-on at “€29/agent/annually”. On monthly billing both read €35. Worth confirming which applies before budgeting.
Who Should Use Freshchat
- Small support teams starting from nothing. The clearest case — ten agents, no cost, no trial clock.
- Existing Freshworks customers. Freshdesk, Freshsales, and Freshservice share data and billing.
- Teams with seasonal or occasional cover. Day passes at €2 on Growth are genuinely well designed.
- Businesses wanting messaging channels in one inbox. Social messengers and SMS arrive together at €19.
It fits poorly for high AI-session volumes, where the €0.45-per-session meter dominates; for teams wanting deep chatbot flow building, where Landbot’s visual builder is stronger; and for complex helpdesk ticketing, where Zoho Desk or HubSpot Service Hub do more.
Honest Pros and Cons
Strengths
- A free plan for ten agents, far beyond the category norm.
- Day passes for occasional agents, which few competitors offer at all.
- All messaging channels at €19 — social, SMS, and chat together.
- Part of a full suite if you already run Freshworks.
- Transparent add-on pricing, published rather than quoted.
- A 14-day trial on Enterprise, so you see the top tier before choosing.
Limitations
- AI is billed by session at €0.45, separate from seats.
- The 20% annual claim overstates it — 9.5% on Growth.
- Routing and SLAs require Pro at €49, a 2.6× step.
- Day passes get costly on higher tiers — €12 on Enterprise.
- The free plan has no reporting, no AI, and chat only.
- An inconsistent add-on price on the annual view, month versus annually.
Freshchat Alternatives and How It Compares
- Tidio combines live chat with chatbots and a free tier, generally cheaper for small sites.
- LiveChat is the human-first specialist with strong agent tooling and no free plan.
- Landbot is the better choice if conversational flow building rather than agent chat is the goal.
- Zoho Desk and HubSpot Service Hub bundle chat into full helpdesk platforms.
- Intercom and Zendesk are the enterprise incumbents, with correspondingly higher costs.
For a broader survey, browse our live chat directory.
The Verdict
Freshchat’s free tier is the most generous in this category by some distance, and it is the reason to start here. Ten agents, no time limit, with a chat widget on web and mobile, a shared inbox, connected email, and roles and permissions. Competitors typically cap free plans at one or two seats. If you are a small support team who has been managing customer conversations out of a shared mailbox, this replaces that at no cost, and the upgrade decision can wait until you actually need messaging channels or reporting.
Where the pricing needs care is the add-ons, because they are where the money is. The Freddy AI Agent costs €45 per 100 sessions — €0.45 per conversation — on top of €19 per agent. A team handling a thousand AI conversations a month is paying €450 for AI against perhaps €95 for five seats, so “AI included from Growth” is a description of availability rather than cost. Model your session volume first; it will determine your bill far more than the tier will.
Two smaller things. Day passes at €2 on Growth are genuinely well designed for seasonal cover, but they rise to €7 on Pro and €12 on Enterprise, which pulls the break-even against a full seat down from 9.5 days a month to under seven — past about a week of use, just buy the seat. And the advertised 20% annual saving does not hold: it is 9.5% on Growth and around 17% on the upper tiers. Take annual billing on Pro or Enterprise; on Growth, the discount is small enough that paying monthly for the flexibility is a reasonable choice.
FAQ
How much does Freshchat cost?
Captured in euros in July 2026: Free for up to 10 agents, then Growth €19 per agent per month billed annually, Pro €49, and Enterprise €79. Paid monthly those become €21, €59, and €95. Add-ons are priced separately — the Freddy AI Agent at €45 per 100 sessions, day passes at €2 to €12 depending on tier, and connector app tasks at €80 per 5,000.
How many agents does Freshchat’s free plan support?
Up to ten, with no time limit. The free tier includes a chat widget for web and mobile apps, a shared inbox, connected email, and roles and permissions. It excludes social messengers, text messaging, AI, and reporting, all of which start on the €19 Growth plan. For a small team that simply needs to handle chat conversations properly, ten free agents is exceptional in this category.
How much does Freshchat’s AI cost?
The Freddy AI Agent is metered at €45 per 100 sessions, which works out at €0.45 per AI-handled conversation, and is billed on top of your per-agent subscription from the Growth plan upward. Freddy AI Copilot is a separate per-agent add-on at €29 on annual billing or €35 on monthly. Because AI is session-metered rather than included, its cost scales with conversation volume rather than headcount.
Are Freshchat’s day passes worth it?
For genuinely occasional agents, yes. A day pass costs €2 on Growth, €7 on Pro, and €12 on Enterprise, against monthly seat prices of €19, €49, and €79. That puts the break-even at roughly 9.5 days a month on Growth, 7 on Pro, and 6.6 on Enterprise — so passes are good value for seasonal peaks or someone who helps out a few days a month, and poor value for anyone working most weeks.
Does Freshchat’s annual billing save 20%?
Not by our arithmetic. The toggle advertises 20%, but the published figures are €21 monthly against €19 annually on Growth — a 9.5% saving — €59 against €49 on Pro at 16.9%, and €95 against €79 on Enterprise at 16.8%. Annual billing remains worthwhile on the two upper tiers; on Growth the saving is modest enough that monthly flexibility may be worth more than €2 an agent.
Compare Freshchat with other popular tools in the same category.
Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
I've compared a few chat systems and Freshchat suits my needs best for an affordable price. I don't really have things I don't like with Freshchat. The one thing I can complain about is that real multi-language support is only available with the highest subscription. This is not really helpful for one-man startups like me.
I use Freshchat to get in touch with visitors on my website and help them choose the right subscription for my services.
I like that it's a big goup chat avaiable for our reps to use.
I have not found anything that I dislike as of yet.
We are solving the problem of not being able to get everyone on the same page with updates.
I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.
I wish you could have a bit more data in the team performance report. Like have a agents ratings in there.Our ratings don't always seem to display after a chat though.
instant responses to customers asking for things like car parking etc. We really the bot too that handles questions after business hours.
We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers. With of without a Freshdesk account, you can definitely use Freshchat on its own.
I can't think of anything as of the the moment. We like what we have seen during the demo.
Great for customer experience, especially if they wanted to talk to someone asap.
The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction. The bots are easy to use, they are useful to serve users at any time of the day.
It's hard to find something I don't like, Freshchat is just great.
Freshchat is the perfect way to communicate with our prospects in real time. Personalized interaction helps us respond to the unique needs of users and discover potential customers. Integrations with third-party products increase productivity.
Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK
The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages.
Better & quick support to our customers, across channels.
The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs. It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity.
It is difficult to find something that I do not like since it is a versatile tool in terms of communication.
Improves customer experience, optimize messaging and helps us attract qualified leads. Centralizes customer service and increases productivity of our team of agents.
Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
Sometimes their support takes a few minutes to awnser, but that's rare.
With the feedback of our costumers we were able to improve their experience on our platform and also our results.
FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.
At first, it was completely separated by service; however, they have since combined it. Some of the icons are a little small to see; however, does not hamper the functionality.
Looking to simplify interoffice communication all within 1 system as some of our staff aren't quite as technologically inclined.
Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.
Nothing is there to dislike about this. This freshconnect is awesome!
Here at my company me and my team uses this to to great kind of discussions and avoid non-useful meetings. It saves our time and also makes the best out of our discussions. Freshconnect gives us a benefit to get connected internally.
The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks. On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website. We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us. It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting.
The comments below that are hating on FreshChat. haha kidding. But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe.
We are solving the problem of being tied to a computer-based support system that needs to be attended to daily. Using the FreshChat app, our chains are broken. I have also learned from the support team that I was working with that triggered messages are a great way to increase sales by being proactive. I have not really messed around with this yet, but my next task is to figure out the best way to use this feature. As a small startup, a huge factor for us is free cash flow, and with the fairly priced plan we have, this worry is gone.
range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.
simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.
We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.
Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.
The ease and speed of using FreshChat on a daily base.
Unable to link location of chat person with customer
Direct contact with customer to solve problems immediately
I like how the interface and tools are laid out, everything is where it should be.
No complaints there. I would have loved to add FAQ for the basic plan into the chat window.
Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition.
Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.
I have not found anything on Freshchat that I am unhappy with.
Freshchat solves the problem of the 'half-decided' customer, the customer that cannot be bothered to actually write to you or phone you directly. The initial prompt enables them to make a comment or ask a question without them feeling you are being intrusive. I have found that many conversations with my customers are quite long and the customer proceeds to make a purchase.
I can send all my chats to my Freshdesk.
Unable to rename those who begin chats easily.
I wanted to gain some experience with live chat. I looked at several providers but it only made sense that I chose Freshdesk as it integrates with my Freshdesk account to track help tickets.
simplicity is very nice, the app for android is so good.
nothing, I dont dislike nothing, for me its a good tool for my website
the problems resolved are: help customers to access to my services, email set up, hosting set up, and many others
The fact that is connected to Freshdesk, and that I can create tickets right from there. The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.
The profile pictures are stretched when uploaded.
Freshchat allows me to be more offensive, and more close to the customers than my competitors. Most furniture wholesale businesses do not provide live chat abilities.
most convenient tool for supporting customers
there is nothing I dislike about the product
Freshchat saved our time by more than 50%
Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.
We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.
Freshchat is great for small businesses who want to stay connected to their clients.
The mobile app could use some work it is a little slow at times.
Quicker response times to clients
FAQ+Knowlage base sinchronization with freshdesk
dificult to implement prechat form, it should be managed directly from web settings
fast support of our customers
Holly and the team are fantastic to work with
have not used it much yet. at this point no dislikes
connects us to our customers. allows me to do reporting on our chats
What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.
The integration with other's freshservices would be better. In Freshsales, the lead's generated by freshchat are disorganized and demand a lot of time reorganize the client's
Chat, problem is absolutely solved with freshchat. Best app in América Latina for sure.
Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.
Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more.
Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product.
Ease of use. Ease of use. Ease of use. Ease of use.
Price. Too High. Starts Free but gets exponentially expensive.
Facebook Chat Agents
I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.
I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.
It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.
Not having the Mint UI most recent version.
As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests.
The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.
My whole experience with Freshchat has been great. So, as of know nothing!
I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages. Also, while doing so providing customer support by solving any queries that come this way.
