Freshchat Reviews & Product Details

I like these mentioned features of freshchat 1) Intelligent chat routing 2) Priority inbox 3) Co-browsing 4) Tailored bots

Sometimes I face some issue like: 1)Limited number of integrations 2)Bugs and ongoing client issues 3) Hard to transfer chats 4) Poor timely notifications

Freshchat solving problems many problems like : 1) Faster turnaround times: Chats can be resolved quickly. 2) Personalized customer experiences: Agents can provide personalized experiences. 3) Faster resolutions: Chatbots can detect intent and provide faster resolutions.

Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.

Did not came any of us dislike till now but whenever the sound of a new chat it can be modified apart from that is good to go.

I'm into customer support where we solve customer issues through calls email and chat and were taking use of fresh chat to solve our customer queries.

INTERFACE EASY TO USer and easily understand to everyone

Nothing of now it's good use for chats n have lots of fun

Good support if any troubleshoot occurs on timely manner

Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them. The unparalleled amount of features provided and the best-in-class customization features are a couple of things that make Freshchat stand at the top. The number of integration available for Freshchat has helped me and my organization achieve faster resolution of a lot of customer queries and assist our userbase in a more effective and efficient method.

The pricing is something that I would like Freshchat to work on as there are multiple other platforms also available at a lower cost. Also,a better support system when issues occur can also be done so that there will not be any delays in handling any critical issues.

Freshchat mainly assists in connecting the live customers to our live agents where we can directly interact with users and try resolving queries on chat or if it is necessary, convert the chat to a ticket where a higher level team will be able to resolve the concern. This is the primary focus of my organization with the help of Freshchat. The integration with freshchat and the labeling systems which is place is helping us identity the buckets where the customer has pain points and solve them.

- Out of the box features - Quick integration - Quick support

- Limited customizations - A bit expensive

- Helping our customers reach out to us - Generates tickets which are used by the agents to reach out to customers and help them - Chat feature for solving customer queries in real-time

Chats have spell check and grammatical corrections, like the private note feature. Easy to add files for transfer to client. Easy flow of chat back and forth, canned remarks and message read notifications.

Sound notifications can be lost though that could be a connection issue with windows. More sound options would be good. More Font options - Ability to mark a chat to come back to later for any follow up. Initiate a new chat with a client rather than continue a current one.

Not sure of what enhancements are being made at this time. Currently the product works fine for it's purposes

What is like the best about Freshchat is the design of the app that makes it easy to use and you may add a lot of templates which is important in answering chats.

Everything is good in Freshchat. I just hope that it offers more features like you can access the emails as well on the same website but in different tab so you can easily manage your chats and emails.

Freshchat can provide real-time support and we seldom experience any delay in chat so we can answer each and every customer on time. We also appreciate the different tabs on which chats are open and resolved so we can easily track each conversation.

Freshchat never lets you miss any updates or request from the Cx or the trainer. Evem we can share notes in private if we want anybody else to work on the request. It is the best platform to work within a huge team.

Can think any such thing about freashchat, everything has teir own upside and down side, but no such thing came up from freshchat till now, been more than a year now and still findin it verymuch usefull.

Timely reminders to cx and trainers, automatic assigning of chats specific to region. one tap options for replying to cx's accordingly. vetymuch time saving, easy to operate and with zero glitches.

It helps smooth interaction with coustomers and the messaging features are really good!

It gets stuck sometime but it also may be due to my network fluctuations.

It helps is campaigning, team box, live chats and many more issues getting resloved

Easy to use, user friendly. the reports are amazing and it gives me a compete picture of the ipoerformance at one glance.

The speed and to schedule an appointment with POC

The best tool to optimize customer experience along with social profile of the customer