Freshchat Reviews & Product Details

The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks. On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website. We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us. It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting.

The comments below that are hating on FreshChat. haha kidding. But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe.

We are solving the problem of being tied to a computer-based support system that needs to be attended to daily. Using the FreshChat app, our chains are broken. I have also learned from the support team that I was working with that triggered messages are a great way to increase sales by being proactive. I have not really messed around with this yet, but my next task is to figure out the best way to use this feature. As a small startup, a huge factor for us is free cash flow, and with the fairly priced plan we have, this worry is gone.

range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.

only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.

simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.

We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.

We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.

Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.

The ease and speed of using FreshChat on a daily base.

Unable to link location of chat person with customer

Direct contact with customer to solve problems immediately

I like how the interface and tools are laid out, everything is where it should be.

No complaints there. I would have loved to add FAQ for the basic plan into the chat window.

Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition.

Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.

I have not found anything on Freshchat that I am unhappy with.

Freshchat solves the problem of the 'half-decided' customer, the customer that cannot be bothered to actually write to you or phone you directly. The initial prompt enables them to make a comment or ask a question without them feeling you are being intrusive. I have found that many conversations with my customers are quite long and the customer proceeds to make a purchase.

I can send all my chats to my Freshdesk.

Unable to rename those who begin chats easily.

I wanted to gain some experience with live chat. I looked at several providers but it only made sense that I chose Freshdesk as it integrates with my Freshdesk account to track help tickets.

simplicity is very nice, the app for android is so good.

nothing, I dont dislike nothing, for me its a good tool for my website

the problems resolved are: help customers to access to my services, email set up, hosting set up, and many others

The fact that is connected to Freshdesk, and that I can create tickets right from there. The chat channels are also very innovative. They can really make the process of working on a team easier and make it less confusing and frustrating.

The profile pictures are stretched when uploaded.

Freshchat allows me to be more offensive, and more close to the customers than my competitors. Most furniture wholesale businesses do not provide live chat abilities.

most convenient tool for supporting customers

there is nothing I dislike about the product

Freshchat saved our time by more than 50%