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Freshchat Reviews & Product Details
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Freshchat with other popular tools in the same category.
Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.
We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.
Freshchat is great for small businesses who want to stay connected to their clients.
The mobile app could use some work it is a little slow at times.
Quicker response times to clients
FAQ+Knowlage base sinchronization with freshdesk
dificult to implement prechat form, it should be managed directly from web settings
fast support of our customers
Holly and the team are fantastic to work with
have not used it much yet. at this point no dislikes
connects us to our customers. allows me to do reporting on our chats
What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.
The integration with other's freshservices would be better. In Freshsales, the lead's generated by freshchat are disorganized and demand a lot of time reorganize the client's
Chat, problem is absolutely solved with freshchat. Best app in América Latina for sure.
Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.
Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more.
Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product.
Ease of use. Ease of use. Ease of use. Ease of use.
Price. Too High. Starts Free but gets exponentially expensive.
Facebook Chat Agents
I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.
I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.
It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.
Not having the Mint UI most recent version.
As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests.
The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.
My whole experience with Freshchat has been great. So, as of know nothing!
I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages. Also, while doing so providing customer support by solving any queries that come this way.