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Freshsales Reviews: 4.5/5 — Highly Rated
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshsales Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Compare Freshsales with other popular tools in the same category.
In Freshsales CRM ,It is Simple to handle and flexible to model both sales and business processes. You can create custom fields that will help you control the most important aspects of your business. Easy to use tool where all participants have their information and collaborate on their piece every day, having all the information in one place.
What I like the least is that you cannot have an ID field for each opportunity, which makes you have to search your life a bit to be able to do it. In the end we did it with its powerful API.
it is convenient to send a lot of letters using the samples, it is convenient that all contacts are saved and you can see the history. And convenient systematization of contacts and correspondence history
From Freshmarketer you can import customer databases even if they have been created in Microsoft Excel or some other external service. It has its own section for noting dates and schedules, as well as a detailed system for creating tasks.
Freshmarketer's basic plan does not have a console to cover multiple sales, which has pushed us to opt for the paid version, with which we can also use an unlimited number of tabs (this cannot be done in the free version of Freshmarketer).
From Freshmarketer it is easy to integrate with various eCommerce services from which you can track sales campaigns. Now it is possible to work with more dynamic analytics where I can manage tags, online surveys, and audience targeting.
In Freshmarketer it is possible to get analytics of almost everything that happens at work. This includes sales elements, customer behaviors within the web page I work for, the conversion rate of customers from different dates, and much more.
Freshmarketer does not facilitate the implementation of marketing strategies for social networks. By this I mean that, if it is totally possible to collect data from the networks, but it does not have functions to carry out studies on them correctly, so you must use other software for that and import the data into Freshmarketer.
Freshmarketer's responsive design means that we have no problems when working using it from cell phones or computers, which was not the case with the tool I used previously to detail and analyze sales results. It is a great relief to fix this issue.
The interface is clean, intuitive and easy to use.
I haven't found anything that stands out as a negative yet.
I keep my contact and account info up to date. I keep my deals moving forward.
All the features are great. Works super nicely with freshcrm.
Price is on the higher side. Could be more reasonably priced.
Journey based marketing and nurturing
Very User Friendly Interface, finding leads seems very easy, fast UI also, good experience overall
I cannot filter my leads based on the followup tasks on a particular day. still this issue not fixed
Creating Leads, Followups, Converting the prospects, creating deals, maintaining pipeline
An amazing UX and UI, really easy interface and navigation. Also the clear pricing service, other CRM are complex and expensive when you want to achieve more things.
suite integration is not as easy as it seems. But maybe is also that i am new at Freshworks.
We have a lot of databases from different sources of potential customers, we integrate all of them and collect new data directly into freshsales, really easy and seamless.
Freshsales CRM is indeed a very stable and skilled technology, as a retailer it is very helpful to be have a CRM solution which makes my lives better the with customers; it organizes the all details of the customers in "Excel" documents in a correct manner. It also has a spotless and very intuitive user interface, which is very healthy for individuals unaware of this type of application. Freshsales also has great support team; any issue that arises for me would be attempting to fix it in order to boost the customer experience as easily as possible.
I can't say definitely negative things about Freshsales CRM to this day, I have had many fantastic experiences, in either support or even with the channel as a whole, it works really well. It's clear that at present, this isn't really a industry revolutionizing platform; it has little innovative to bring. The only thing I don't like too far is its elegance, I've tried other related applications and they're offering more things, so if you're searching for a career, that's the best choice, easy, straightforward and clean.
Quite much in our business we use this method to analyze data on our consumers and assess the success of each program introduced, through this method we are already able to modify the service we provide to any of their consumers in a very creative way , helping us to achieve the required outcomes.
With much property I can highlight the most pleasant of freshsales, which is within the numerous tools of computer management that contains its programming, such as sales management, email marketing, sales forecasting, progress monitoring, team management, content management, distribution of tasks, evaluation of potential customers, monitoring of interactions, marketing in social networks, attracting potential customers and structuring action plans against possible operational failures, being this material of great support to achieve the desired results.
If of the negative aspects of freshales we speak, it is possible to be mentioned that its programming contains a remarkable failure as far as its system of implementation of operating plans, that they look for to track, to identify, to stop and to eliminate all the problems that are contained within a computer science structure, costing their reputation and credibility to him, when not being able to always fulfill this great task to guarantee the obtaining of the best results within the programmatic part of a company, without being able to offer the pleasing experience that normally offers this particular program, reason why this failure must be counteracted and eliminated completely so that it does not continue causing damages in programming.
Above all, I want to mention that the use of the freshsales service, for me represents the evolution of management systems, which enhance, manage and achieve the best results in terms of financial and advertising part of a company, offering the greatest tools for improving digital computer systems responsible for positioning brands and services and increase their business operations, hand in hand with the skills of its employees and the large number of tools that a system of this type can provide to carry out all tasks that can be of great help to the organization.
