Intercom Reviews & Product Details

Navigating is easy with this tool and you won't have any confusion regarding the macros we're sending to our customers. All of them have been updated and are functioning properly. I've found this tool very time efficient

Wonderful! It's great to hear that your Intercom is working perfectly fine and is helping you with your daily routine at work. I'm glad that there's nothing I can say to improve it!

INTERCOM RESOLVING OUR CUSTOMER ISSUES BY PROVIDING A ACCURATE RESOLUTIONS TO OUR CUSTOMER. BENEFITS THAT I AM GETTING HERE IS THINKING LESS SINCE INTERCOME PROVIDING ALL.

The navigation of this system is easy and intuitive, so there’s no confusion when sending our customer macros. Plus, they are all regularly updated and working correctly, meaning that I’m able to maximize my time using them.

Great! I'm happy that all the equipment is working perfectly and that you're using it regularly. Is there anything else I can do to make using the intercom easier for you on a daily basis? Let me know if there's anything else you need.

At Intercom, we strive to provide our customers with accurate resolutions to their customer issues, while minimizing the stress on our customers. We are proud to offer the highest level of customer service so that our customers can be confident their needs are met with the most efficient solutions.

I like engaging with other people especially my customers since we're using Intercom for business purposes.

Sometimes, we're experiencing latency when sending messages to the other party.

It's beneficial when it comes to engaging and interacting with other people. In my case, we're using it at work so it's really helpful to use intercom for faster transaction.

At Intercom, we strive to give our customers a great experience from start to finish. That's why we've developed a system that allows us to send messages with the correct grammar and punctuation to make sure that our customer service is top-notch. We're committed to creating products and services that our customers love!

Intercom was some times has some latencies, some messages are late to show on our end and sometimes doesn't has an access on some tools. Also, Intercom keeps loading.

Intercom strives to provide a positive experience for our customers from start to finish. That is why you created a system that allows us to deliver messages with proper grammar and punctuation to ensure that our customer service is excellent.

Intercom is user-friendly, you can easily gauge the icons and use of each function. It is a tool that agents can easily assist and interact with clients or customers.

Intercom is a great tool to use and so far I like it so I would say it's not disliked but rather something that can be improved is the number of chats that agents can take at a given time.

Intercom provides an efficient and wide range of assistance that will help customers to easily communicate with support and added a function artificial intelligence which really helps the agents.

The balanced assignment feature is beneficial for me. It makes the assignement of tasks straightforward, seamless and fair. It is also significant that those with admin access can mark urgent cases as high priority so they can be worked on immediately.

I wouldn't say I liked the sound notification before because it rings for all new messages. I would probably prefer to have its rings just for new cases that come into my primary inbox. It somehow interferes when I am on a call, so I am muting the notification for the website overall.

The main thing for me is that it solves the assigning of cases issue. Before, it was tough to handle a case as it seemed unfair to take all the problematic cases while the easy ones had been cherry-picked already.

You can easily use some macros that are already given on the list, and you can create a persnal macros or copy and use some articles, and correct your grammar on AI tools.

Sometimes, there are like a small bugs that we're encountering. Such like a, when there's already an automated closed that has been inputed but after you submit it as close it will just re opened and it will go back into your bucket like.

We usually solved the customers concern such as refund, but some information has been already provided by the Ai bot and giving us the advantage to lessen our work.

I like it best when we can use third-party AI assistance like Grammarly without experiencing any bugs or issues. I like it even more because the interface is very simple which makes it easier for us/ me to navigate the tool.

What I dislike about it is that sometimes there is a delay but I'm not really sure if an external issue can be also the cause of it like a network connection error.

The intercom makes it easier for us to communicate with the customers. The simple interface makes our work more efficient and precise which helps us not be hassled when doing our Job.

It's fast and very easy to use. We love inputting macro to the intercom and it makes our work very easy. This intercom makes a better world for a person like us.

There's nothing I don't like about the intercom. Everything works better and is fine. I don't see anything wrong with intercom because it's fast and easy to be used by a person like us.

It helps me communicate with the customers and helps me provide solution to the customers. It helps me provide a fast and better solution because it's fast and it allows me to response as early as possible.

Intercoms are communication devices that allow two-way audio and sometimes video communication between two or more rooms or areas within a building or facility. They come in different types and sizes, ranging from simple door entry systems to complex communication systems used in large commercial and industrial settings.

We're currently working hard to improve the platform and are doing our best to ensure that our customers have the smoothest possible experience. We understand it can be frustrating to experience issues with the platform, but rest assured, we are continuously working to improve it. We appreciate your patience while we work to resolve this issue.

intercom helps us send messages with correct grammar and make sure to provide good customer serviceAt Intercom, we strive to give our customers a great experience from start to finish. That's why we've developed a system that allows us to send messages with the correct grammar and punctuation to make sure that our customer service is top-notch. We're committed to creating products and services that our customers love!

The way we can help our customers in real time with clear communication would be the best selling point for me. Also, the way we can create and customize our own macro's for efficient resolution is a plus point.

The least helpful trait that the intercom has is latency. I know that the internal team is doing their all to reduce the latencies which is why we are not putting so much hate to intercom.

Our customer's problem would be the problem that the intercom is helping us solve. If they have any issues regarding Zip they will reach out to us and with the help of intercom we are able to help them and solve their problems.

They have a thing for almost everything you need. When you need something, it's almost certain that they already have it, it's simple, and will be set up with few clicks. Their customer experience is amazing, it's very self-service, and all types of information are available anywhere you need.

Unfortunately, the excellence is charged accordingly. It is one of the most expensive softwares you will pay for. It could be a little less, specially if you're in a country where your currency is lower than theirs.

The triggers they offer are great to start conversations in each step your client is. It is amazing how simply you can set up some messages and make it become automatic

The intercom is easy to use and helps me connect with my customers. It also shows customers' satisfaction with just a click of a button. This means that Intercom is the way to go!

Well, just like any product, the intercom has also some flaws. For example, sometimes, I have experienced some downtimes. I really do need them to step up during those time of troubles and fix the site immediately.

It bridges the customer to our system. It makes it easier to communicate to them and address the issue on our end. That's why, the intercom is really useful in our business.

The AI bot is very helpful, both for our customers and our staff. Not only does it cut down emails but it also helped us to work out features of Intercom that we were not used to.

Forwarding emails can be a bit tricky both to and from our Intercom account.

Reducing customer emails - the AI bot really helps with this and the articles streamline customer contact. Phones, the calling system is absolutely amazing, the ability to call out but not have an incoming phone number is amazing for us.

it´s easy to use and i like the consept of it.

I´ve been having some problems with it not working some times.

We use it for customer service where i work.

This software is incredibly user-friendly and functional. I appreciate the inclusion of the help article feature, which supports multiple languages - a great addition!

Recently, the AI robot's automatic conversation closing feature has caused us to miss some of our customers' comments. It would be helpful if the robot could remain on the open conversation page instead.

Users can easily ask questions or request help whenever they need it. Additionally, we offer multi-language support by grouping people according to their browser language, which is incredibly convenient. People from all over the world can communicate with us in their native language.

Love the UI, everything is where it should be and looks very good. Very large marketplace All the functions work very well, never experienced a bug. Helpful articles.

Don't really understand the reports (there are a lot of them).

Solve problems our users have via chat, bots and articles.

Encourages customers to ask for help without having the compose a whole email which can take a long time for the customer support team to respond to. Increases customer engagement.

Can cause task switching as requests come through. can be slighlty time-consuming to add screenshots & send instructions. I'm not sure if a package exists where people can be sent to a help centre first.

It encourages people to ask for help which in turn helps us keep them happy without them trying to manoeuvre through the platform on their own and ultimately not use it, and perhaps cancel their subscription. helps with retention.

The AI addition to the product in the last year has been amazing and a huge help to our customer support team. I would also say that the ability to create dynamic outbound engagement workflows via the Series tool has been paramount for our onboarding and nurturing strategies.

We're using Intercom as a replacement for Iterable outbound emails. Overall, Intercom knocks Iterable out of the water, but the one missing piece is better overall email reporting. I would also say that Intercom needs to develop a better two-way Mixpanel integration.

We had previously been using Zendesk for inbound tickets, Appcues for outbound in-app customer engagement, and Iterable for customer life-cycle outbound communication (email & push). Intercom allowed us to consolidate our tech stack and bring all of these communication channels into one system. This has saved our team a ton of time and has provided better visibility to both inbound tickets and automated outbound engagements. While using Zendesk, we were at an average CSAT score of 64%, and after just three months with Intercom, we've been reporting between 85% to 100% CSAT. This is a major improvement that we know couldn't have been possible without Intercom. In addition, the Intercom AI bot is deflecting on average 55% of the chats we get per month by providing clear answers to our customers so our CS team can focus on more detailed questions.

Such an easy way for us to respond to customers in a timely manner - like that it tracks the average response time and tells the clients so that they can see how likely they are to get a response soon!

I don't have any complaints - it does exactly what it says and really well!

It allows our customers to get an immediate answer to a platform query from anyone in the team, without having to wait for a response from their dedicated client success support.