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Keap Reviews & Product Details
Formerly known as InfusionSoft, Keap is an all-in-one, cloud-based sales, and marketing software option offering customer relationship management (CRM), marketing automation tools, and eCommerce features. Keap is the preferred platform for small businesses that rely on the platform to streamline sales and manage customer experiences in a single suite. Using Keap, users can segment contact, manage and track customer interaction, send emails, and create tailored campaigns with personalized communication triggers. Users can also use Keap to manage eCommerce with inventory management features, payment gateways, and purchase fulfillment features.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Keap with other popular tools in the same category.
la possibilità di filtrare i clienti e fare automazioni che mi permettono di massimizzare le mie vendite. i miei concorrenti non utilizzano automazioni e partono svantaggiati
il fatto che non sia tradotto in italiano. no è stato realizzato tutto, tranne il fatto di non riuscire a dialogare con tutti i gestionali.noi abbiamo dovuto interpellare un vostro partner.
sta risolvendo il fatto di far partire automaticamente le automazioni e non dover più pensare di aver una persona in azienda che si occupa solo di quello.
The integration with our system is very easy to do and the platform is very intuitive to use
I dont found anything to discribe here that we dont like! Good job!
We can registry and track the users that are trying our system
The automation is unmatched. Most CRMS don't have a way to have an "if/then" type setup. With Keap I can complete a task with a yes or a no and it changes the outcomes of what the software does next. If you really need good automation with many different tasks based on outcomes. Keap is for you.
The mobile app lacked a little in features. I ended up creating a web page shortcut on my phone to use Keap while on the go. That system worked but it won't have the caller ID then
It helped with email marketing built right in. The automation allowed me to automate literally any part of my pipeline depending on task outcomes for a customer and took my brain out of having to remember where people are and what is next.
The best part of Keap for me are the way you can use tags to manage Contacts, Marketing Automation Campaigns, and Dynamic Content. I've always been fan of Keap Automation Campaigns, and with Dynamic Content, creating Campaigns is more Fun.
It has too many things that you can do :)
Automating things related to Lead Nurturing, Sales, and On-Boarding for Businesses are much easier with Keap. And the thing about Keap is, it helps you implementing Complex Automation Campaigns in an Organized way.
I enjoy the atmosphere and the ability to contact people whenever. The Customer service is good. I enjoy the ease of the platform and the ability to learn the progress very fast.
There isn't much I do not like about Keap. I have no complaints. It does throw me off because the emails go to my spam and i don't get to see them much. It would be cool if they went to my regular account.
It is hard when emailing someone and coming up with an idea and a direction of it. It's also hard to email on a mass base. This has eliminated time on my part and made my emails more professional.
What I love best about Keap is the constant change and desire for innovation. I see a community that lives to serve. I love how the app keeps coming up with new ways to add additional tech that makes it easier and simpler to use and manage.
I don't find many downsides to an app I already love too much. But as far as constructive criticism goes... I believe Keap should improve ways of finding tags.
Keap is Helping me solve how to quickly and effectively benefit my clients and produce more. I have increased organization and a strategy within my business that is easy to use.
For the past four years, we have utilized Keap for our needs. Although the initial learning process was challenging, the support team was readily available with US-based assistance, just a phone call away. We were able to connect with a tech representative in under a minute, and all members of the support team were polite, understanding, well-informed, and proficient in their comprehension of the product.
It took me some time to get the hang of things, but I was grateful for the support that was available during regular business hours. Unfortunately, the chat support was not very helpful outside of those hours. While I understand that 24/7 live support may not be feasible, I would be willing to pay extra for human support that is just as effective as the support provided during business hours.
Having numerous online courses being marketed at the same time, in different time zones, Keap has made the process organized and we have seen continued growth due to the automation.
Keap is a very complete tool, I have been using it since 2015 and it has become the heart of our operations, it facilitates marketing strategies, it also helps with the monitoring and management of our clients' accounts. They are constantly innovating and generating new tools to make our work easier
The Landing Page Builder. I got used to using another solution and I find that builder a bit limited. They can improve it with the new technologies that have been emerging
Capture of leads, automation of communication with leads, customer management. I have all operations handling all customer stages, from warm audiences to buyer customers in one place
It's always many steps ahead of me with capabilities I'll soon need. Even so, it's always easy to use and their tech support is world class.
Like many things today, I wish it cost less but it's head and shoulders above anything else I've used or looked at and it's worth the money.
Frequent contact and tracking.
The ability to gather contact information, automate actions, communicate and invoice clients all from the same application.
The differentl levels are great options but the higher levels provide more flexibility and customization than lower levels. Choose your level wisely!
The automations not only help with communicaiton but also streamline the reporting and invoicing process while helping us track most aspects of the process.