Unclaimed: Are you working at monday.com?
monday.com Reviews: 4.7/5 — Highly Rated
monday.com packages itself as a Work OS built for a new way of working. Providing businesses with a single source of truth, all monday.com products are built on seven building blocks – boards, views, dashboards, integrations, automation, apps, and docs. There are currently five monday.com products, the core being Monday Work Management. The other four are Monday Sales CRM, Monday Marketer, Monday Dev, and Monday Projects. It’s free to use for individual users and paid plans are available on a per-seat basis.
| Company | monday.com |
|---|---|
| Year founded | 2012 |
| Company size | 5001-10,000 employees |
| Headquarters | Tel Aviv, Israel |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
monday.com Pros and Cons
- Excellent dashboard environment
- Fantastic for beginners
- Range of features like time tracking and budgeting
- Suitable for larger teams
- Built for multiple. users
- No free version
- Basic plan offers very limited functionalities
- Doesn’t offer a Gantt chart view option
- Requires a bit of learning curve –you will need to dedicate time to learning the platform
Project management tools can help you structure your team, improve your workflow, and automate the tedious parts of everyone’s job. They’re indispensable to any team that wants to be productive. So which one should you invest in?
If you’ve ever looked into project management (PM) platforms, you’ve already heard of Monday.com. It’s hailed as one of the best apps in its niche, and it has stellar reviews.
But just how good is it? Is Monday.com the right choice for your business? Let’s find out in this Monday.com review.
Monday.com Quick Overview
Monday.com is a good choice for anyone that wants to bring a bit of structure to their day-to-day operations. From freelancers to big enterprises, Monday has tools and plans for everyone.
That’s not to say it’s a perfect tool. Monday can get expensive for large teams. Plus, people that aren’t tech-savvy might find it hard to get started. But by and large, we recommend it to anyone looking to level-up their productivity with a project management platform.
If you want the full scoop, keep reading this Monday.com review.
Monday.com Features
Each task you track with Monday has its own card. These cards store any data you need, like files, a task outline, updates from management, and even an activity log. All Monday cards are grouped in boards, which are themselves grouped into workspaces.
That’s the basic gist of how Monday works. But you can tweak this simple system quite a lot. Let me show you how.
Boards and Cards
Creating a new board is very easy. You just give it a title, choose a view for the project, and start adding tasks.
When you create your first board on Monday, you’ll get a dedicated guide to set it up.
Monday offers plenty of ways to visualize tasks. You can arrange them in a table, in Gantt charts, in Kanban, in a calendar, and more.
As you’re adding cards to your first board, the guide will also give you a preview of how they’ll look:
This makes it easy for most people to understand the core functionality of Monday.
You can further bundle cards from the same board in groups. For example, you can group them by what week the tasks are due.
You also get visually-coded statuses for all tasks. The default ones are “Working on it,” “Done,” and “Stuck.” But you can create your own, to further customize your boards:
You can set due dates for all tasks, which helps you keep track of projects. In the Pro plan, you also get advanced time tracking, which lets you visualize how much time you have left before a deadline.
This is useful, but the feature does much more. By tracking time, managers can see the availability of each team member. This makes task allocation much easier.
Of course, you can customize the board view in a ton of ways. For example, you can add different columns to the table view:
And you can analyze each card individually, to add comments, files, task lists and even check its activity log.
Monday’s core functionality is top-noth. Even beginners can use their project management software to create simple tasks and dashboards. But Monday’s true power lies in its advanced customization options.
Customizability
We’ve used Monday.com for years, and we researched all of its quirks for this review. Throughout all of this experience, Monday’s automation stood out the most. You can easily set-up automated processes with the platform, even if you’re a non-techie:
And the possibilities are endless. You get templates for the most commonly-used automations, like notifying someone when a task’s status changes. You also can create your own custom automations, or modify the dozens of templates that are already here.
For example, you can set up an automation that moves a task from one board to another when its status changes and then notifies the person responsible for it. This is useful for tasks that need oversight.
That’s how my editors know to check my work. I change a card’s status to “Needs Review”, and that automatically moves the card to the Editor’s board, and notifies the person that needs to give it a look.
And this is just one example. Monday.com’s automations can do a lot more. And again, they’re extremely easy to create. You don’t need to know any code or use complicated APIs. It’s all made with natural language:
Besides automations, you can also heavily customize board views. You’ve already seen how to add new columns to the table view. But you might be surprised by how many options there are. You can include text, buttons, timelines, numbers, checkboxes, tags, and much more. There are so many options, Monday actually has a dedicated column center.
Each board can have multiple views, which makes dashboards on Monday.com very flexible. For example, team members can use the table view to see task details, deadlines, and manage their work. Managers can use the chart view for the exact same dashboard to get an overview of task statuses and deadlines.
When analyzing a board, you can also filter results by anything (person assigned, status, deadline, etc):
If a filter’s useful, you can turn it into a new view for that board.
All of these options make Monday.com extremely customizable. If you spend some time playing around with its features, you can most likely create anything your team needs. And if Monday’s suite is lacking, you can always complement it with integrations.
Integration with other tools
Monday.com has a lot of integrations. So many, they actually have an entire app marketplace to make it easier to find the extensions you need
Monday’s integrations let you fine-tune your boards, cards, automations, and more.
For example, the Google Apps integration makes it extremely easy to embed and collaborate on Google Sheets, Slides, Docs, Forms, and more. If you’re using Monday as a CRM, you can use the Tableau Connector for advanced insights into your processes and results.
Not to mention, you can also integrate Monday.com with popular tools like Zapier, Zoom, Google Calendar, and more. These let you automate processes outside of Monday.com, so your team won’t have to worry about repetitive tasks.
Integrations are one of Monday’s biggest perks. The only downside is that you’ll need at least a Standard plan to use them. They’re not available with the free or Basic subscription.
Ease of Use
Monday.com is surprisingly easy to use, especially for how customizable it is. All plans come with onboarding guides, explanation videos, and loads of support articles to help you get started. Enterprise clients even get a customer success manager. They will help you set up all the advanced features, and provide dedicated support no matter what you need.
Even without all of that support, Monday.com is intuitive to use. And that’s mostly thanks to its well-made user interface.
User Interface
Monday.com has one of the best user interfaces out of all project management apps. The design’s smooth, you get color-coded statuses, big buttons, and detailed breakdowns of your tasks.
You can quickly switch between views on a board, all the options are pretty intuitive, and you don’t need a degree to find important features. It’s easy to navigate Monday.com even without an onboarding guide.
What we like most is their comments section. All cards have one, where you can write updates about a task, interact with your coworker’s messages, and make notes of everything related to that task.
And if you need anyone to join the conversation, you can quickly add them as a card subscriber. This will automatically notify them about any messages.
Getting started and customizing Monday boards – is it easy?
When you sign-up for Monday, you’ll fill in some details about your company, like its size, industry, and what you’ll use Monday for. These choices will affect the features and templates recommended to you, but they won’t limit your tool stack..
For example, I said I’ll use Monday for operations management. This made my automation recommendations the most commonly used for ops.
After this initial sign-up, you’ll also get a step-by-step guide on how to create boards and cards on Monday.
This guide is pretty good to understand how Monday’s core functionality works. If you have minimal experience with project management tools, it’s more than enough. However, it’s not the best if you’re a complete beginner.
You might need more guidance on how each view works, as well as the difference between views, boards, and workspaces. Not to mention, beginners might need a similar startup guide for other features, like automation. All of this support is available in the knowledge center. But it would be better fleshed out in a lengthier onboarding guide.
And we’re not saying this just to pick on Monday. A lot of the complaints you’ll see online about Monday.com mention a steep learning curve. Sometimes, these reviews even complain about the lack of features that are actually there, like more views beyond the default table. A more in-depth start-up guide could solve these issues.
Monday.com Security and Privacy
Monday is pretty serious about its security features. They have a trust center that outlines their stance on security and privacy, as well as a detailed security white paper, which showcases how they protect customer data.
Monday.com uses advanced encryption protocols (especially for Enterprise users) and high-end security methods. They analyze their vulnerabilities weekly and run a bug bounty program to avoid hacks. If you need a secure project management app, this is as safe as it gets.
Lastly, Monday.com collaborates with some sub-processors to collect and process your data. This might worry you, but the third parties are mandated to protect your data under the same terms Monday.com is, so your company is not at a higher risk because of it.
Customer Support
Monday.com has a very well-organized knowledge base, which provides most of the guidance you’ll need to get started with the platform.
They also have a community where you can post or browse specific questions, a University center to learn more about Monday’s advanced features, and detailed API documentation.
If you need any extra guidance, Monday.com also offers 24/7 live chat support.
Their agents are prompt and helpful, especially if you’re on a paid plan. That will get you priority support. If your problem’s not urgent, you can also email Monday.com. If you have a billing issue, you can even hop on a call with a Monday agent.
Overall, Monday’s support system is robust. If you run into any problem, you’ll get the guidance you need to keep your project on track.
Monday.com Pricing
monday.com offers Individual (free), Basic, Standard, Pro, and Enterprise plans — see monday.com pricing for current rates.
The tool can get pricey if you have a big team. So if you’re not sure which plan works for your business, let’s break it down.
Individual
Monday.com’s free plan is a great choice for individuals that want some structure in their day-to-day life. But it’s not limited to personal use. The Individual plan works great for freelancers that want to manage their work and even small businesses. You can add up to 2 seats to your projects in the free plan.
Granted, you are limited by an Individual subscription. You can only create up to three boards, 1,000 items, and you only get 500 MB of storage. But it’s more than enough to test Monday.com and see if it’s right for you.
Basic
Monday’s Basic plan offers much more flexibility than the free tier. You can create unlimited items, you get 5GB of storage, unlimited boards, unlimited free viewers, and priority support.
However, you don’t get access to most of Monday’s automations with this plan.
Standard
The Standard plan probably has the best price-to-value ratio. It comes with guest access, more views, integrations, and automations, making it a better choice than a Basic subscription for most teams.
But if you want the full Monday.com experience, you’ll need the Pro plan.
Pro
Monday’s Pro plan offers 100 GB of storage, a full year of activity logs, unlimited guest access, time tracking, dependencies, a formula column, more views, and advanced security.
If you run a medium to big company, the Pro plan is probably the best for you.
Enterprise
Enterprise plans are custom-made for big organizations, so we can’t tell you how much it will cost, or exactly what features it will have. But we do know you’ll get premium integrations, a dedicated customer success manager, advanced security options, and better analytics.
User Reviews
People really like Monday.com. The platform has top scores across all big review aggregators.
Monday gets praise for its advanced customization and great interface. But there are unhappy customers too. Most people that complained about the tool had problems with the slightly steep learning curve and higher pricing for big teams.
Pros
- Excellent and intuitive dashboards
- Fantastic for beginners
- Range of features like time tracking and budgeting
- Suitable for larger teams
- Supports extensive integrations for CRM, marketing, project management and more
- Visual boards allow for easy and accurate tracking
Cons
- Can be a steep learning curve for some users
- Can get pricey for larger teams
- Limited task dependencies, especially on the cheaper plans
Our biggest gripe with Monday.com was that you’re limited when creating task dependencies. You can only set them up via automations. Meanwhile, competitors like Asana let you take care of the same thing in 1-2 clicks. But it’s a minor issue and something that will probably be fixed in the future.
Quick Conclusion: Monday.com Review
monday.com has expanded beyond project management into a full work platform, offering monday CRM, monday Dev, and monday Service as dedicated products. The platform also includes AI-powered features for task automation, content generation, and project insights.
Monday.com does almost everything right. It has a strong project management suite, advanced customization, and some of the best integrations we’ve seen in project management software.
It is a bit hard to learn for non-techies. And it can be expensive for large teams. But in our opinion, these are minor inconveniences. Monday’s so good, they’re small hurdles to overcome.
You can see for yourself, Monday’s free to try:
Compare monday.com with other popular tools in the same category.
The automations, user interface and user experience are all good
No calendar view for timesheets. You cannot customise briefing form
It gives an overview of all jobs which results in less meetings
The efficiency of the system, creating dashboards.
The design element (would be useful to have dragging and dropping technology).
Daily tasks, finance dashboards, adding tasks to development team, reporting bugs.
Connectivity and functions are very nice and easy to use.
The template is not enough and there is no useful team calendar function.
Main reason I use Monday.com platform is to share the to-do list with the team member.
Easy to use for simple projects and startup time is minimal. Adding users is a breeze. Basic projects are great on this platform and add new projects is also a breeze. Love the simple email integration for project management - this feature alone is why I continue to use this product.
Now the bad stuff. If you use this as a project management tool - like MS Project- you will find this one feature extremely annoying as it really limits what can be managed as one project. Monday allows you to have multiple workspaces. Each workspace allows you to have multiple projects below it. I use the project level under the workspace to manage a single project. Unforutnately, under the single project, you can only create one subset under each topic. This is massively limiting. I have been meaning to send Monday a request to change this. I can't imagine this would be difficult, but it makes me think that the developers are not using their product. Maybe I'm using it for the wrong application, but this is what I'm stuck with. Second issue, its hard to find things in Monday.
We use it to manage projects and give visbility to everyone who needs access within the company. It does help with dissemination of information and keeping everyone updated, but some users find it hard to find the information.
It's easy to use, very informative and helpful. it makes day to day tasks easier
Nothing, it's a great tool and works better than all other management tools
Because of Monday I'm much more organized, everything is crystal clear
The status labels are cool, it makes the progress of each feature more easy to follow
I feel there are too many features that I don't need daily/ever - should be a simplified version for employees and maybe an extended version for TL's/menagers etc
Monday makes projects/tasks tracking easy
It's colorful & can be used easily by all levels - entry to senior
The app is terrible for tablet or mobile device. It has internet connection issues often.
Task assigned, project completion & resources
It's capabilities to house so many details for one task
It gets slow sometimes for it to load up
1. Managing teams 2. Which projects have been assigned to 3. Saving a lot of money
Monday is versatile, scalable, and adaptable. There are diverse views, many features, and integrations. I imagine this project management tool would be great for a large organization or corporation with many departments.
As a marketing agency, we use project dependencies often to track progress and automatically assign tasks to new people. With Monday, a dependent task doesn't start until the first is complete, which isn't functional for our workflow.
We use Monday to communicate and organize projects for our clients in a different state. It helps keep us organized and updated with what everyone is doing on the account.
not sure yet... but since i have to write more, I guess its that everyone should be on the same page. I like that I get email notifications too. the colors are nice.
it can be confusing, too many clicks. and I have trouble finding what I am trying to find. its also just a bit too easy to lose sight of subitems, wish it was one click to expand.
work - projects, priorities, timelines, what we have completed, what is next, next steps, communication, accountability. there are a lot of things that Monday can solve.
The user interface is friendly and easy to use.
We needed to use this website for school work. I do not have any complaints outside of this.
Monday.com was used for collaboration on a school project.
The customizability is very extensive so there are a lot of choices.
A lot of the tutorials seemed outdated or did not match the version we were using. A lot of users feel the system is too complicated and buy-in has been challenging. However, this platform may be better suited for other industries.
A one-stop shop for remote teams in multiple locations.
I like the clean interface. Its simple, easy to learn and easy to use. Does keep big teams organized.
If I were just using it for my own project workflows I'd want more of an open-ended sketch feature. I'm not always sure how I'll set up my workflow, and would want more flexibility to 'draft'.
Benefits are keeping a virtual team aligned on all project goals.
Great interface, with a spotlight on getting stuff done... Their connectors to things such as Slack are superb.
I wish that subtasks were more fully integrated into their platform. Further, making bulk actions is hard to do-- and if you want to import data? Forget about it. It just doesn't make it easy. Their UI sometimes lags, and I feel like I'm spending more time finding the right button than inputting my data. HATE the date selector.
I'm able to gain a better insight into the team's day to day; through a platform that's easy for anyone to use. Before, any complications from other platforms turned users away.
I like that the sky is the limit with this product; you can design this dashboard to track projects in a million different ways depending on what works best for you/your team.
I dislike how much versatility there is with this tool. While it can be great, it takes a lot of effort and research to design your dashboard. I would like it and use it more if it were easier to use out of the box.
Monday.com helps to solve project management tracking and team communication. Teams within my organization feel this is the best way to communicate progress on action items for projects.
The most helpful components are the clean interface and UI.
It would be helpful to have superior organization for subitems.
Creating a single source of truth for all of our team members.
The easy navigation it offers. Also that It becomes a super helpful tool to track all your projects. I believe it is usable and it is nice that you can share and give your client visibility of all the projects you are working with them.
I cannot hold more than one type of board or personalize boards on the same page. There are sometimes where I need to cutomize colums that are aplicable to one table but not to other, yet they need to exist on the same page. That is a functionality I would really like to see. Sometimes notifications can be lost because there are too many daily and you have not enough visibility.
We are keeping track of install, pre-sales, post-sales, and every step of our business process. When you have that many tasks to track, it is super helpful to see them in an organized manner. Another of Monday's benefits is that it has various views, with a dashboard, Gantt's that are super helpful to keep track with more straightforward ideas.
I like how you are rewarded for completing a task and how easy it is to share information across a team.
I don't like how you cannot edit dashboards in more creative ways to reflect how you think. It isn't easy to adapt the Monday.com UI to reflect organizations that make sense to the individual.
We are solving the issue of having multiple balls in the air, and ensuring we don't duplicate work
I appreciated the colorfulness of the platform. It makes it not only visually appealing but also easy to read at a glance and obtain project status information quickly. It's also nice to be able to tag colleagues as owners and other roles for individual tasks/items in the board. The free automations for due date reminders and update notifications are helpful. For those who appreciate Gantt charts and Smartsheet, this is like a baby Smartsheet Gantt chart. You can also set some columns to auto-sum total. Dashboards are also a great feature.
The monday.com task manager platform is highly structured and, from what I have seen, it does not leave a lot of room for customization of the design/look/feel of boards. It is basically a spreadsheet/database at its core, no matter which template you start from, so you'll always have rows and columns. You can link files, but I don't think you can upload them with previews - because this is, again, at heart, a spreadsheet, not a cards board. Also, while you can customize column labels and status labels and colors, one board/table does not look a whole lot different from another at a glance. You also need to be familiar with spreadsheet/database logic to some degree enough to organize your information in a way that will mesh with the columns/rows structure.
I thought monday.com would help me with project management for events and possibly also assist with other information organizational needs, like managing staff information, event outlines/agendas/slide decks, my work to-do lists, and support requests. And maybe I didn't give it enough of a chance the first go-around, but I felt frustrated trying to set up my boards/tables the first time. I may give it another chance if our org hasn't cut this platform from our list of approved platforms.
I like the ease of what appears to be a user friendly interface. Also that you can upload excel spreadsheets and use them in Monday's interface.
Their customer support is what most would say "On Point", but I'm not most. They do respond back to inquiry's fast, but to get a solid answer where you know they are telling you the correct answer is not on point at all. When a company like mine has questions and needs their tools working to operate, having to send an email for support is hardly the way to go. It's for this reason, I am considering going elsewhere.
We use monday to manage our clients / new and old, onboarding to project timelines.
The features updates seem to come through pretty much all the time. I like that they continue to roll out new features that make working for our teams easy and fun.
Even though the system allows integrations to JIRA and others, it seems like the more robust features you'd have to pay for or use a 3rd party.
team collaboration is the main problem we are solving for. With the COVID WFH initiatives, it helped us easily transition teams that were centralized into a distributed work environment.
Not much, used it as a launch schedule more than anything
Not very intuitive More focused on day to day management
None
It's helpful to have a place where all projects are shared. I like the visual experience as well.
I think getting used to the program is a bit challenging. I'm still onboarding, but it hasn't been the smoothest process.
It's allowing our team to all know what projects are open and who's handling the project.
The user interface was great. Fairly easy to start using in the beginning. The ability to add gifs/reactions in comment strands was a fun addition to the platform. Overall the platform was very visually appealing.
The way the boards/pulses are set up seem a little too jumbled. If you use it for managing teams with many tasks at hand the boards become overpopulated. You get lost fairly quickly between different clients or teams' pulses, projects, tasks, etc.
We are a consultancy, so we attempted to use this for internal communication while managing client's businesses. We were able to set up multiple team members and client pulses very quickly. However, using this single-handedly become too much.
Ability to organize tasks and delegate responsibilities.
Could be a bit more streamlined in parts - price is high.
Communication and distribution of roles, organization.
a single dedicated platform- good for what its trying to do. The reminders and breakdown are cool!
Most of the features can be accomplished elsewhere (ie Calendar, Outlook, etc). Have to get used to going here first for input!
Team meetings, project data/organization, etc..
I like that there is a desktop app and shows notifications.
I do not like how tasks can be buried and forgotten about. I also do not like how you can only connect your calendar to Outlook via the web.
We are trying to better organize our team and projects.
I personally enjoyed the ability to customize each project board that you worked with. This customization included changing the column names, color coding, and changing what each column function entailed.
The aesthetic was lacking because it essentially looked like an Excel/Numbers worksheet, just slightly more customizable and easier to look at. The mobile version of this product was lacking and only best used on a desktop.
Our team was able to improve communication by relying less on email and more collaborative on tasks via the comments/notes sections under each pulse.
Monday can be incredibly useful, in some ways it lets you do a lot and it definitely saves our team time and streamlines some processes.
The support is absolutely awful. Every single time I try to speak to their live chat, I get passed between 3 separate teams before they tell me they cannot help and need to transfer the question to an email ticket. No one in their live chat support seems to be able to help with the most simple technical queries. It's an incredibly frustrating process. Their automations are also incredibly limiting, you end up needing to create massive workarounds to do something that seems fairly standard. It feels like everything we ever try to do, we hit blockers and things break, and we have to wait days and days to resolve the issue.
We use Monday as a CRM. It works in some ways but there are so many blockers that make it incredibly frustrating to use almost every day.
Initially it looked like it might be a good solution. There was a demo on the website that made it look like a user friendly project management tool. It seems like it could be not bad for larger teams that can get used to it.
Honestly I struggled getting into it. During set up there seemed to be errors and I couldn't seem to get a basic project set up. It was fustrating as I was trying to find a useful tool for a client. When shopping and demoing software, one only has so much time and I would prefer a smoother entry to something. I was actually fairly annoyed after the demo seemed to show a completely different experience I couldnt access.
We were hoping to organize files and collaboration for projects like designing a website and some video projects. My client was looking for a file storage, and project collaboration too they were willing to subscribe to. We couldn't even get off the ground with Monday.com. It felt like they faked a good user experience with their little onsite demo. I was kind of annoyed honestly.
