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Vendasta Reviews: 4.5/5 — Highly Rated
Vendasta is a marketing software company that offers a fully comprehensive operating platform for local experts who serve small and medium sized businesses across North America.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Vendasta with other popular tools in the same category.
They have a large variety of apps at different price points. In the past, we really just worked with bigger companies and I would pass on smaller business. But now I can have Vendasta team do the work or I can offer customer DIY marketing tools. I also used a lot of other local marketing tools for listings, review generation, reputation management, etc. They have a nice system and its a big positive that its all one location. The last thing that is really cool is the lead generation system, email marketing and sales CRM that is all combined. It took me awhile to learn the system and get my previous customers into it but now that I'm immersed, I've been able to increase business and provide marketing services that I couldn't provide before. But we still do high end web design and ad management when we get those projects
Its a big piece of software and sometimes it can be slow or take a lot of clicks to get to page, but this is really the only minor thing I can think of.
Better marketing to my clients. More offerings. Able to get smaller jobs. More automation. This will also help us scale.
Vendasta eliminates the need for multiple standalone software apps, just about everything is under one roof. Not to mention, white labeled fulfillment solutions with a dedicated client portal. The sales and support team are first class!
When I first discovered Vendasta, I was overwhelmed by the sheer amount of things this platform offers lol. However, the Vendasta team has held my hand and supported me throughout the onboarding process. I haven't had an unpleasant experience.
Help with scaling through white label fulfillment and eliminating the need for various apps (task manager, CRM, appointment scheduler, outbound email campaigns, invoicing and payments). I've realized with Vendasta, my agency doesn't have to offer everything. We have the option to narrow down our service offering by providing select monthly services that equate to big value for our clients.
Easy to respond to reviews. Responses are pre written, you just have to choose one!
Social Marketing could use some upgrades
Fixing listings on all sites.
The simplicity of having it all under one roof and being able to offer clients a general scope of the overall strategy for their marketing strategy with realtime indicators.
The metrics take a little bit to update, but that’s due to how long it takes external channels and services to update and index on the web.
Outsource and provide several key indicators as part of my sales pitch. Show professionalism to my clients
Vendasta excels at customer support. Working with Josh Singh has been nothing but a delight. He is very knowledgeable about the product and the company. If he doesn’t know the answer I have it in a short period of time. They are always there to answer questions whenever you need.
The amount of products a s services they offer can be a little overwhelming at first.
Vendasta has helped with media solutions and consolidation of information for companies. It’s nice to have products and solutions available at the tip of your finger that work!
The products, customer service, and resources we get from Vendasta are amazing!
We have been a partner for almost a month now and have yet to experience anything negative with Vendasta.
Vendasta allows us to help small businesses with Marketing solutions and ultimately creates a WIN WIN for all parties involved.
Snapshot reports and support helped us grow our agency in just one month.
Nothing so far...only area of improvement I could see is better crm.
Helping clients identify issues with snapshot reports
Great products and services, plus support from account managers. They listen to your needs and understand what it takes to deliver value. Great attribute for a solid partnership.
This is not really a dislike, but more of a suggestion...While its important to have a variety of product options for our customers, a comparison matrix summarizing the features would help to quickly determine which product more closely delivers the value sought by the customer.
Providing reliable products and services to local small businesses to help them continue to serve their customers and make money online.
Wide range of service, white label solution
Sometimes takes time to resolve a problem
Some communication issues, fixed on a fairly
You can upgrade your business as a marketing expert, or agency to instantly offer next-level enterprise agile marketing and design, plus integrated business tools.
When I first encountered Vendasta, I was researching AI platforms for Web Design, and other uses of AI, specifically using the keywords Whitelabel, AI website builder. I was on a roll, finding software that everyday mums and dads, could almost instantaneously signup for and start a business. Vendasta stopped me in my tracks
The power this platform grants you, or your agency, to deliver results to clients is really vast. You need to take it in over a period, as even if you are adept at tech and know your software, Vendasta grants freelancers and agencies access to awesome power, is truly something other. You can upgrade your business as a marketing expert, or agency to instantly offer next-level enterprise agile marketing. 1. Getting results with the worlds most effective lead generation systems for marketing agencies, the "Snapshot Report". 2. Empowers and enables me to deliver results to clients!!!!!!! 3. Provides myself and my team with ongoing marketing and sales related education and coaching. 4. Provides us the best suite of marketing and design software, plus business tools I use.
Vendasta is amazing, I have looked at numerous marketing solutions providers and they stand out above the crowd with their innovation and market leadership. I am always learning and looking for new solutions and Vendasta leads the way.
The pricing structure can be improved, I have spoken with another company - SEOreseller.com and OneLocal, they have easier pricing structures to get started.
Working to help customers grow their business in their local market.
Highly recommend the technology and the team at Vendasta! I appreciate their dedication to ensuring the success of my agency and ultimately my customers. They will work overtime to help walk my team through any issues and have great customer service!
Nothing at this time - great platform and fairly easy to use.
I love the reports and the one stop shop for digital services - saves our team time and money!
Great customer support and sales training
Lack of customization for our industry but looking to change
It’s allowed us to scale and provided structure to our business
Vendasta white-label platform allows us to focus where we need: marketing and sales of digital solutions for small & medium businesses. By tapping into their powerful solutions, we are able to service our end users quickly, creating a process of acquisition, retention and growth of revenues.
Their products are built for the North American region, which makes complete sense. It'll be great when they start pushing internationalization to cover more markets.
Reduction of development costs associated with a very fast turnaround in offering 60+ new products to our local market. The capacity to provide centralized reporting and control through the Business Center to our advertisers. Also, enabling then to access new solutions via the App Marketplace.
I like that the products have all been vetted by Vendasta before we offer them to our clients. Also, the fact that we can access all of our accounts and products from a single sign-in and the training is really great!
It's a little complicated at first, but it's super easy once you have done the training and get used to how the software and dashboard works.
Having viable products to sell and this is providing great income for the company.
The continuous support and assistance from the entire Vendasta team
Nothing yet, we are still in the initial phases of migration
Sales automation and Fulfilment workflow with better leads processing and sales conversions
Vendasta offers a very well-rounded suite of tools designed to promote your business in the digital space and does this with exceptional cuistomer service and top-shelf technology.
There are times that I would like to see improvements/enhancements to product features happen a little faster.
The ability to offer our customers a managed solution for all of their digital marketing needs in one space. Vendasta makes managing multiple accounts at the same time a breeze!
Being able to leverage their vast amount of products at wholesale discounted prices as well as great training to go with it-when they come out with a new product they follow up with a webinare to teach on the subject - also provide copy as well as videos and white pages and any information you need to sell the prodouct
they do have some product that are behind the curve of marketing that the act as cutting edge- plus some other products they remove to soon
Listings issues with local companies, prospect local companies, Digital Presents of a company, getting appointments - easy to farm out smaller tasked that are labor intense or time consuming
All of the support agents are very knowledgeable and if they don't know an answer they find someone who does. The platform is actually very easy to use and easy to learn. We like all the features being listed in a quick search so that when we are activating products it only takes minutes.
I wish you had 24/7 support or at least longer hours. Some of our clients are on different time zones and work late so when we have an issue during non-US work hours, the support is no longer active. There are 2 things, being able to log in to WordPress using /wp-admin as some of the clients are hesitant about using a new portal to login and also when developing a WordPress website, when we click preview - a new page keeps popping up instead of refreshing the same window which is kind of annoying when making multiple edits. Too many windows get opened up!
Organization. The platform allows us to better organize everyone now! With our old platform we had an issue about tracking accounts so it would be a major hassle looking for accounts and organizing them properly.
Vendasta has been extremely easy to use. The platform is accessible to everyone in our company, no matter where they are located. The help system is extensive, and using the chat has given us almost immediate solutions to our problems.
There have been a few limitations to our needs. We had to work around the markets to make it work for us. However, with guidance from their help team, we solved that as well.
Vendasta has so many pieces, we decided to roll it out in phases. The first phase was just to collect client database. Then we began tagging and sending campaigns. Now we have begun using it as a sales tool for our internal sales team. This has been very successful, I look forward to discovering future uses of this tool.
Vendasta's best feature is definitely how it is able to encourage clients to leave a review. That's all we use it for anyway.
Some parts of the user interface are not very intuitive. I remember having a hard time figuring out why the reviews widget was not working. I know its an add-on, but I could not find where to add it on at first.
We use vendasta to help our clients get reviews from their clients, which help them rank better with google. Everybody wins!
My favorite feature is how my clients ar organized and how easy it is to activate services for them.
Some of the best features are at a higher level of membership, but, they are worth it.
Organizing client's, client reputation management, and the dashboard.
Very helpful and timely responses.Great tool thatcustomers are very satisfied with....user friendly....save hours on time management....
Nothing. Everything is great!Areas of improvement can be GMB should SYNC faster so Google Insights will be implemeneted faster. CX's want to see results so they need access to Google Insights ASAP!
Optimization problems. Benefits have been Improvements within 24-48 hours.
The best thing about vendasta is the vast number of products they sell. The companies are already vetted by the Vendasta team and ready to sell. Plus great training and support!
I am happy with everything... I don't have any complaints.
Ability to sell great products. Making income for myself and my family with a flexible schedule.
Simple User Friendly Platform that enables you to save time and be more efficient with normal tasks
They change the design alot do it's hard to find things you use.
Solcial media posting is simplified. I've saved time. As well as the review platform ensures reviews come in.
The services are up to date according to the latest market trends. The support staff is very helpful and punctual.
some technical lags that hamper the process.
SEO and SEM. SEO services like the Online Presence Sync are very popular amongst the clients. The major benefit is that the product establishes a base for a small business to be more visible to the potential customers.
The All in one aspect of Vendasta. It is something clients enjoy
Some of the product costs are quite high for small agencies/businesses
Local search management for a wide variety of clients
Their support is sensational. They really take the time to help you through any problems. you have and they also help you with understanding case studies to give you context on how to use the platform. There are some unique ways that you can use Vendasta that you may not have originally imagined!
I'm not in love with two things. The first thing is the sales center. The training library should be customizable, and not give access to all products, but only those that are actually. available in the store. When you create an opportunity, you should be able to do this from a "Store like" interface. The dropdown menu is not as useful for new salespersons. The Sales manager should have the ability to activate products on clients accounts. The second issue Is found in the marketing tab for basic partners. You won't be able to create new campaigns or edit the existing preloaded campaigns at the basic partner level.
My business uses Vendasta to supplement the increasing need for fulfillment of services such as social posting and reputation management needed by our local customers. We typically provide influencers with custom funnels and help them grow large online businesses, but usually, their audiences are local businesses. We get a lot of referrals from each influencer, and so the transition to Vendasta has been a great solution for keeping up with a rapidly scaling company.
Affordable and easy to use platform. The white labeling is a nice touch too!
Nothing. All good. No complaints at all.
Allows me to have one place to manage all of my company's social media as well as my client's.
Accountability. With Vendasta, we can show that we're working on business owners behalf every day.
Some marketplace items are lesser than what I get if I went directly to the vendor. Listings tab misses a lot of published listings and I have to manually add. Some I cannot add but have to use Listing Sync Pro.
We solve the labor costs of Marketing and Advertising agencies to provide Local Search and Reputation Management solutions through white labling.