Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

The new Zoho CRM interface is awesome. We have been using Zoho over the past 4 years. The cost for a company to have a CRM like Zoho can be exorbitant but, not with Zoho. The interface allows you to create reports and track your sales progress throughout the year. If you have any problems, the live chat option is GREAT. The support personnel are very helpful and knowledgeable. They will even set up a share screen meeting to determine exactly what the issue is and fix it right there, if possible.

I wish Zoho had the ability to "speak" with other CRM's such as Salesforce where data could easily be transferred directly into the CRM. I also wish they had the ability to automatically detect company information from the email domains like some other free CRM's do (Hubspot)

Reporting has made tracking our sales progress much easier.

Zoho Sales IQ is both intuitive and insightful allowing you to speak directly to clients on items that matter most to them with personalized tracking website and visitor history,

The only thing I have disliked so far is the chat feature embedded as an add-on that enables website visitors to connect directly.

We have solved and created tailored marketing initiatives and customer service inquiries via our website. The benefits to our customer, continuous value add

What i like the most if that i can see how many customers are interested online and make different strategies for every kind of behaviour, the automatization in the process and what we can do ( a lot) for stay close with the needs fo everyone.

What i dont like a bit is that the boards are kinda simple.

I optimized the process of contactability, improved quality service, management better the pipeline of the sales month per month.

Its just such a hassle free solution to what we needed

The free priceplan was a little limited for what we required

We use it work out how our users are using our website

It is very easy to use. We have tried probably half a dozen different apps and always come back to Sales IQ.

There is really not anything that I do not like about it. I like the visuals that depict exactly who is on the site and how long they have been there.

We do a lot of business through chat.

Quick and easy to set up. Good for customer attraction. Happy that feedback is well received and often implemented.

Nothing really! Maybe just some more customization.

Generating leads. Its been beneficial in assisting with that.

Simple to integrate onto my site, which is an absolute must today. The Android and iPhone companion apps are also great for being able to stay connected when not in front of the computer. Having mobile apps was a make-or-break feature for me

It's just my opinion, but for $20 a month I think that the basic level should allow storing a little more than 100 chats per month.

We were looking for an easy way to integrate a chat box on our website to connect with visitors and capture them as a lead. This has done that perfectly.

Easy to Use full CRM without the heavy price tag and setup costs. Integrates with mailchimp - but you only get the full benefit from a paid mailchimp account. better yet, has Zoho Campaigns which do everything you need from a bulk mailer at a without the significant price escalation for every 500 contacts.plus campaign outcomes drive your automated lead generation processes within the CRM

Sometimes it would be good to be able to enter date in a table format, particularly when there are bulk entries and only partial data updates, but the csv uploader works fine

Managing new lead generation, Automating sales and marketing process Tracking website and campaign activity

Sales IQ is a great way to easily get started in IP tracking and marketing automation for small businesses. You can sign up instantly, install a little code and you're getting marketing intelligence. It's super fast and easy. I haven't seen any system that comes close to being this affordable.

Unlike some of the more expensive IP tracking services, Sales IQ doesn't independently "guess" at the users identity based on the IP address. It's really most useful either over time or if you commit to also using Zoho Campaigns to facilitate your email communication.

The powerful combination of Sales IQ, Campaigns and CRM are the fastest and least expensive way to start automating your marketing and drive actionable sales leads to the sales team.

Organization. The more I put in, the more I get back. Seamless integration. Easy to set up. Navigation and ornate understanding. I need to integrate into mobile app to get full feature.

Calling feature only links to Skype. Connecting to Google Voice - this CRM would be a 10. Emails - can a CC be deposited into my gmail sent box?

My follow-up is consistent. Tracking my info. My story line. Sales are increasing steadily. Again, the more I put in the more I get out.

It is very simple to use yet it has the feature set which can satisfy a data nerd. Its integration with bigcommerse, shopify, wordpress and zoho makes it a sweet deal. Mobile app is a big plus

nothing that I know off. The mobile app can be improved and the overall integration can be more. I would also love it to be on opencart and other platforms.

we wanted to understand our customer behavior. Sales IQ makes this task very easy and simple to implement. Chatting & engaging with the customer at the right moment without being pushy makes a lot of difference.

Даже начинающий пользователь может разобраться в интерфейсе, можно пользоваться в онлайн через любое устройство и через приложение на телефоне. Русский интерфейс. Можно наращивать платный функционал вместе с ростом компании или увеличением потребностей. Бесплатного аккаунта хватает для небольшой компании.

Не хватает оповещений, не самый удобный и современный интерфейс, не хватает интеграции в телефоне с контактами и звонками, не хватает интеграции с гугл календарем.

Запись информации о предварительных контактах, контактах, звонках и встречах.

I love that It integrates with CRM (in a way that makes actual sense) and with my MailChimp acciounts. It's relatively easy to use and offers multi-faceted integration and excellent customer support.

The only thing I dislike is that I probably am not taking full advantage of all aspects of it.

It has helped with consistency and I really like the simplicity of use.

It is very simple and easy to use. The templates are straightforward and reporting is easy.

While the templates are easy, I question deliverability to some domains - especially gmail, yahoo and comcast.

We needed to go to market in a cost effective manner to multiple email lists. We have generated over 50 leads so far.

Zoho One keeps track of all the account activities of a particular customer. It maintains the history of the whole life cycle of all the customers who either enquired, existing or may be in potential stage.

Zoho CRM offers everything used for the sales but making the analytics report and performance evaluation was a task as there is no drag-and-drop facility.

Zoho CRM has one of the best user interfaces and is very easy to use. It gives you an idea about the sales pipeline, and Kanban view of deals usually helps to keep track of deals in different stages and follow-ups become much easier. It has improved my sales by 25% as I know which customer to target and when to target.

With Zoho SalesIQ, we have raised the bar of customer relationship. The platform is friendly for both sides and connects well with Zoho CRM, giving us complete information of whom we're talking to."

Not now if there something issue i will definitely write

I no worry to interact my customer at same time with the helping of Zoho chat my work so easy and handle the client it's also help to increase the sales and productivity

Zoho is very helpful in managing sales pipelines and saving email templates according to various clients across the industry. It is easy to do bulk emailing.

Due to the upgradation from the previous versions, compiling data and making reports is tough. My existing reports also got modified due to it.

Zoho One is helping me to maintain the confidentiality of the data, and I am more dependent on it for seeing the records of my existing and new clients.

It shows the realtime view of users along with their country location. If I want to reachout, I can do that via zoho chat. It also shows how long the visitors stays on the website

Sometime it does not work and does not show the real time users. Another bug is that if I come online after a while, it starts to show all the users that were on the website

visitors insights on a real time basis, Chat feature is good, and we integrated the chat within 1 hour.

Live view and chats are very useful. I also like that we can automate bots to trigger on certain webpage URLs or actions of the users and it's pretty easy to script. Also, it's pretty affordable for start-ups.

It is somewhat buggy. Bots are triggered at the wrong instances and sometimes even the chat doesn't allow you to answer if some bot is triggered. The online application is pretty sorted but the mobile one needs improvement.

Helping us with the support and customer tracking on our marketing website as well as online tool. We've been pretty good so far with it's usage and even our clients like our quick support.

1. Real-time tracking 2. Detailed user activity tracking 3. Easy integration with marketing automation tools 4. Con current user login

1. Some marketing tools which are highly demanded in the market have serious integration issues. 2. Data stitching in some cases with the leads entered in the Zoho CRM is difficult.

1. User tracking 2. Helping my marketing team to understand the user's perspective 3. More targeted marketing campaigns 4. Increase in digital user interaction

The feature we liked best was the analytic feature, knowing who is shopping and from where makes targetted sales that much easier for all of our sales agents when chatting

The feature we disliked the most was the fact that most of programming needed to be done with deluge making it harder as its zoho's own language. Had to hire a dev

The problems we were able to solve were mostly from a sales and analytic point of view. Knowing key information gave our sales agents more of an advantage when chatting

Zoho SalesIQ is one of the best chat plugins for a website. I have never seen such a fantastic chat plugin tool for a website. It is easy to use, easy to deploy, light for a website, and provides us with sales support with an option to chat with our website visitors.

It is a complete chat plugin. There is not much to be dissatisfied with. Does what it says. But sometimes, the visitor notifications are late, especially on the android app version. But that is okay.

With Zoho SalesIQ, I am using it for Real-time tracking of visitors on my website and converting the chats into sales leads, which has resulted in a sales growth of our company. Moreover, it is light for a website compared to other chat plugins.

The price range is best and lowest compare to other software, can get in touch with customer in efficient way with resolve and support their questions and easy to implement and follow up.

Missing any chat can be issue for small firms, alert pop up notification should have been better updated and instant.

With small company we can coordinate with customers in effective way with great interface. There is free of charge plan too.

Zoho team customises the chat platform as per our business requirement.

Sometimes, bot wont transfer chats to agents due to which we have to answer our customers. Also it wont send chat transcript to customers automatically when chat is disconnected.

We accets chats from our customers 24*7. It provides tools to view more info the incoming chat client. Can easily convert chat to ticket and easily add the lead or contact to zoho crm.

UI with friendly use. easy to use and work through. really really convenient to use.

less templates and unable to edit in certain area of the process.

inventory counts and sales records.

It is so easy to integrate with your website. We are using the Zoho suite which helps us in integrating this tool with Zoho CRM and Zoho Campaigns. We can easily get lots of genuine leads of people visiting our website without doing any major effort. You can daily mails regarding leads, you can also check live sessions and all the data is saved in one place.

There is nothing, in particular, I don't like about Zoho Sales IQ. But you can't do segregation, set standards and metrics for leads.

We are solving the problem of generating leads and taking relevant action on time to engage them. One of the major advantages is that we can connect with our leads even if we are not available at that particular time.

I use Salesiq mainly to track people on my website and try to close deals with the Zobot, their personal chat bot created on the platform.

Some things can be not so user friendly as they should be. Also the Chatbot creation its very difficult and there's not many documentation.

I track all my website users with it.

Salesiq its a great tool for customer support but not only. With it you can track the users you got on your website, do scoring and also send their information to your CRM!

A little hard to configure some of the features.

Customer support chat and tracking

Es muy fácil de integrar en el sitio web y también es muy apreciable la interfaz de usuario muy intuitiva y la aplicación móvil que funciona bien. El esquema de precios es lo suficientemente flexible como para satisfacer la capacidad de las nuevas empresas y pequeñas empresas, ya que incluso hay un plan gratuito disponible.

Sería genial agregar diferentes canales de comunicación en lugar de tener todo separado: cambiaremos de SalesIQ a FB messenger ya que ya usamos Messenger y es un canal menos.

SalesIQ es una gran herramienta. Al integrarse con Zoho CRM, podemos seguir rápidamente las acciones de nuestros clientes y responder preguntas. Podemos ver cuánto tiempo necesita el cliente para pasar por el proceso de pedido y, cuando sea necesario, podemos personalizar el sitio. El seguimiento del número de visitantes y los resultados de su visita es fácil de seguir. En definitiva, una gran herramienta para nuestro departamento de ventas.

I like that the company provided me with the things that were needed

I don’t like that the video chat took a while to load

Everything