ZoomInfo Reviews: 4.4/5 — Solid Choice

Quick and easy integration with Salesforce,

Reliability: I have "purchased" a significant amount of contacts from Zoom that, when I spoke with folks within that particular organization, found that they had not been with the company for a considerable amount of time. While those purchases are credited on the back end, there is a LOT of work on my part gathering the information and reporting it back to my marketing manager. There is no reporting mechanism in the tool to mark a contact as "no longer with the organization," our "email bounce," etc. This squeezes valuable time out of my schedule that would be more productive spent on dialing. Another thing that I find bothersome is that it appears that once Zoom is given information that a contact is either no longer working there or that there is a bad email, they simply remove the contact's email and leave the name in the system connecting it to the company so there is no way to differentiate from a contact that they have identified but do not have a current email address for from those who are no longer with the organization. Customer Service/Support: Lack of customer support for the end user is another dislike.

Business problem looking to solve is identifying prospective clients that have technology responsibilities in the area of technology that we serve. While I have found some contacts via Zoom, the business benefit has been minimal in that regard considering that Zoom is a paid service.

There are a lot of names, titles and company's in the database.

I was told that 70% of the numbers were correct. That was not even close to the truth.

We were using Zoominfo for names and phone numbers of people that we recruit.

It is a great tool, but the way you charge month to month is a rip off.

I paid for 3 month and was told I get 85 views a month...cancelled and now I do not have any views left. If someone pays for a service such as this they should be able to use what they paid for...if you are going to take them away, it should be unlimited views...then it is actually a subscription...giving you x amount and then taking them away is a horrible business practice.

NA

The usability was relatively easy and it had decent updated information.

Customer service. I called in to find out about upgrading our account to enterprise, and when I advised the sales rep that we would not be spending that much money he canceled my account all together. This happened twice. With out warning, reason, or request to do so. Our credit card had been replaced while I was out of town with no access to email, so they canceled the account. When I returned I called in to reactivate it and give them the new information, I was advised they stopped carrying our product that we had paid for, all 600+ contacts that I had pay for were gone and not recoverable. On top of that they advised me our month to month option was no longer available they wanted a full years subscription up front AND they wanted $15 more a month for it. They offered me 100 extra exports and that was all. They got rid of a service we had paid for with absolutely no warning, no attempt to let us these changes.

Direct contact for decision makers. No new realization outside of what I already knew about them, other than they have terrible business practices. Unethical and dishonest.

I might be able to find accurate contact information on individuals

Inaccurate, outdated information. "Use it or lose it" subscription service which is unlike any other subscription where you pay for a fixed number of "views" (typically if you don't use all your "views" or whatever units you are paying for each month they would roll over to the next month- like talk minutes for cell service, or inmails for LinkedIn. When asked about this, a rep from Zoom said it's like a gym membership; if you don't go one month you don't get an extra month for free. But gym memberships aren't pay per use.) The cost of monthly subscription is extremely high for the value added to my business.

I own a recruiting business

They do have a good interface on the web.

A lot of things. We were roped into a discovery.org contract where they claimed that the data was 90%+ accurate. Well, when we started checking on the org hierarchy - it was completely inaccurate for ALL of our clients. We asked them to fix it, which they did after "thorough" research - it was still inaccurate. This continued for a while and then we demanded a refund since we could not trust the data. The client manager accepted to pay us, but then came the VP who would want to work with us to get the fixes done. Well, they just kept going back and forth on it and ultimately, we just stayed and kept paying an expensive amount for data garbage that they provided. We do not use the product - never intend to use it - will never recommend anyone or anything to do with this company.

We were trying to use discover.org to streamline our sales process using accurate data. We did not realize any benefits from discover.org.

I enjoy the org chart and direct dial/email information.

Contacts and information are often not updated.

lack of contacts. most companies are in database