Unclaimed: Are are working at Freshdesk ?
Freshdesk Reviews & Product Details
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level IVRs, business hours, and holiday settings to help your agents manage call volumes without compromising your customer experience.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshdesk Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Compare Freshdesk with other popular tools in the same category.
Its very user friendly and has good features. We can automate tasks and add canned responses
Sometimes there are bugs that cause issues in the application
There are no issues as of now
Freshdesk processed 741 helpdesk tickets for us last year, as well as an untold amount of individuals looking at at solutions on the helpdesk to answer their questions 24/7/365. It has dropped the support phone calls we get tremendously.
We have not found a reason not to implement Freshdesk.
Providing after hours technical support via the articles on the helpdesk.
Its easy to understand and use, good for customer support, good features. Ease integration
as of now nothing. Its working all great so far
getting emails on time, easy to use and nw featurs threads are really helpful
Intuitive easy-to-use interface to manage our clients' cases and management of case statistics
Requires an advanced level to adjust fields to customize options
Maintain the communication thread with our clients to monitor and control requests. Validate incidents with statistics to determine actions in our clients. Follow-up of cases and incidents. Manage a portal for different customers where I receive requests and attend to additional requirements and incidents all in the same tool.
Easy to use. Very intuitive controls and features. Almost zero learning curve. It just works!
Nothing really. It's very responsive and reliable and if something is experiencing a problem or you have a question, support is always there and responds quickly.
Freshdesk makes it easy for us to communicate with our customers right within the ticket so all communication and information is centralized for each issue in each ticket
Freshdesk is really simple to set up, and the ability to adjust interface, workflow, automations, users, and other features allows us to tailor it to our specific business requirements. Onboarding and customer service have been really knowledgable and polite.
Nothing to dislike, freshdesk has helped a lot of businesses.
Aids in the prompt resolution of concerns by serving as friendly reminders on tickets
It's very easy to use, configure and customize.
Some features that its most advertised are available only on the higher plans, and the price difference between them is high. The Pro plan costs more than double of the Growth plan, and if you are going to pay monthly, it triples.
It has a very good knowledge base, with widget integration and ticketing system.
Simple UI/UX and easy to configure and implements
Nothing. all is good enough, no complaints
Complaints documentation so the complaints easy to organize
Freshdesk is easy to use yet highly customizable based on the end-user experience you desire. With scenarios and automation rules we are able to tailor a streamlined customer service experience.
Nothing important enough to nit pick about it! Notifications could maybe be more visible, but its easy enough as it is!
We use Freshdesk as our Help Desk ticketing system and knowledge base. It helps us prioritize tasks and projects effectively by routing them to the appropriate teams.
Freshdesk helps organize all of our incoming emails for Customer Service across many email addresses. The team can all see who is working on what and what needs to be done. As the manager, I have oversight of it all.
Freshdesk has its own ways of doing things, but once you learn them, it's not bad.
Managing customer communication. We can reply to customers timely and see when we are falling short.