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Freshdesk Reviews & Product Details
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level IVRs, business hours, and holiday settings to help your agents manage call volumes without compromising your customer experience.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshdesk Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Compare Freshdesk with other popular tools in the same category.
Ease of creating a ticket and also providing the seamless experience to search the ticket and assign it to the agents.
It is very difficult to confirm about it as I am unable to find any such things. Everything is good
We are in an E-commerce and dealing with cosmetics. So. here, we are using this tool to raise the ticket about the customer queries and it is very helpful and it is easy to keep the track of customers' complaints and resolution.
the interface with responses and the overall feature of verloop
it lags sometimes creating the hassle to assist the customers
I basically solve customer queries and verloop helps us in the same with best-canned responses
Freshdesk is user friendly, cost affective and an excellent tool
Can have more omnichannel abilitiles and integretrtions
It uses all channels and brings support into one unified platform which makes visibilty, replying to tickets easy and provides better customer service
Its use full in all the aspects, Could not find a better product than this ever.
API Integrations are much more needed for any of the software products.
making process very simple to communicate with the client.
We got our daily assignments and is very well organized to send emails and/or create tickets
Nothing I think it is great and do not have anything I dislike
complaints and we get to do our daily assignments and is very well organized
FreshDesk is easy to use and has many great tips and tricks. The online resource library is good, but the Helpchat function and support team are great. it integrates easily with FreshChat and FreshSales so we have a holistic view of client interactions
There are so many things you can do with FreshDesk that sometimes we have to think about where to find the specific functionality, but the search bar helps solve that problem
Our product has lots of functionality, and we want to make it easy for our customers to find information on how to use it. The solutions are easy to put together and publish, and we can update any time we have a new client question to respond to. We can even add screen shots, documents and video links to make it easy for our clients.
It's an easy to use ticketing tool with many features and different categories and easily integratable
It can progress in the field of project management process
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part.
Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice
Freshdesk is providing an opportunity to serve customers in better way and upgraded technology.
Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively.
Here is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints.
Freshdesk helps us to resolve various types of the queries/complaints of the customer. We can categories the queries in the form of the tickets with the help of the manual tags that can be created by ourselves. We can resolve customers complaints in and effective and organized way. There is much more to describe about its features.
Freshdesk customer support konusunda eşsiz bir deneyim sunuyor. Kullanıcı dostu bir ürün olmak ile birlikte ekranların sade ve şıklığı işi yaparken mükemmel hissettiriyor.
Freshdesk karmaşık yapıdan arınmış fakat özeleştirme konusunda uzun bir yol sunuyor. Biraz bu tarz ürün bilgisi olanlar her şeyi yapabilirler ama yeni başlayanlar için kısa olsa da bir yol var.
Müşterilerimizin sorunlarını çözme konusunda bize çok yardımcı oluyor. Hem müşterilerimiz bizimle taleplerini çok rahat paylaşıyor hem biz müşteri taleplerini anlarken rahat ediyoruz.